Bonjour, Valued Guest! A relaxing beachfront setting, an ocean view and time at Club Millésime sound like wonderful ingredients for a memorable Bali stay. We are delighted that you enjoyed the atmosphere at Sofitel Bali Nusa Dua Beach Resort and felt so warmly welcomed throughout your visit. It is especially lovely to hear that the Club Millésime team took such thoughtful care of your preferences, including preparing special appetisers for you as a vegetarian. We are also pleased that Bagus and Robert added such a personal touch to your stay. Your kind recognition will certainly be shared with them and the wider team. Thank you for sharing such a lovely reflection of your stay. We hope to welcome you back to Sofitel Bali Nusa Dua Beach Resort for more relaxing moments by the beach. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! We are saddened to learn that your experience at Sofitel Bali Nusa Dua Beach Resort was not as memorable as you had anticipated, particularly as you were celebrating the end of your honeymoon and Bali journey with us. While we are proud to be a family-friendly resort, Sofitel Bali Nusa Dua Beach Resort welcomes guests travelling for many different occasions, including couples and those seeking a relaxing getaway. We appreciate your perspective regarding the overall atmosphere during your stay and have taken your comments into consideration. We also appreciate you sharing your detailed observations across these areas. Your feedback has been brought to the attention of the relevant departments for further review and consideration as we continue to enhance the overall guest experience. It is encouraging to know that our team remained friendly and helpful throughout your stay, and we sincerely appreciate your recognition of their efforts. Thank you for taking the time to share your experience with us. We hope to have the pleasure of welcoming you back to Sofitel Bali Nusa Dua Beach Resort and creating a more enjoyable experience for you in the future. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for taking the time to share your experience, and for your continued loyalty as an Accor member. We are so glad to know that your recent visit was enjoyable and met your expectations. At Sofitel Bali Nusa Dua Beach Resort, we strive to provide exceptional service and comfort for all our guests, and your feedback is a meaningful reminder of why we do what we do. We truly appreciate your support and look forward to welcoming you back for another delightful stay. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort for your family reunion and for sharing such a thoughtful account of your stay. As an ALL Platinum member, we truly appreciate your continued trust and are delighted that your family felt well cared for throughout the occasion. It is especially pleasing to know that the arrangements made for your family, including keeping the rooms close together and attending to your parents’ accommodation, helped make your stay more comfortable. Your kind mention of Hadi and Stefani is greatly appreciated, and we will be sure to share your recognition with them. We are also glad that you enjoyed the cleanliness, breakfast, and attentive care from the team. Most importantly, knowing that you were able to spend comfortable and enjoyable time together across generations is particularly meaningful to us. Thank you once again for your kind recommendation. We look forward to welcoming you and your family back to Sofitel Bali Nusa Dua Beach Resort and creating more memorable moments together. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! It is lovely to know that your stay at Sofitel Bali Nusa Dua Beach Resort was comfortable, convenient and enjoyable, and that you made the most of the Kids Club and the comfort of your room. We also appreciate your thoughtful comments. Your feedback has been shared with the relevant team for further review and consideration as we continue to look at ways to enhance the guest experience. Thank you for sharing such a balanced reflection of your stay. We are delighted that you had an enjoyable visit overall and hope to welcome you back to Bali for another relaxing stay. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! There is something especially rewarding about knowing that a guest has simply enjoyed their time with us. We are delighted that your stay at Sofitel Bali Nusa Dua Beach Resort was a pleasant and memorable part of your time in Bali. Your feedback is truly appreciated, and we are grateful that you chose to stay with us. It is our pleasure to know that your experience was a happy one, and we hope to continue creating stays that leave our guests with wonderful memories. We look forward to welcoming you back to Sofitel Bali Nusa Dua Beach Resort for another enjoyable Bali escape. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Your lovely feedback brings us great pleasure. We are so pleased to know that you enjoyed your stay at Sofitel Bali Nusa Dua Beach Resort and found your time with us truly pleasant. We are grateful that you chose to stay with us and hope to have the pleasure of welcoming you back whenever you are ready for another Bali escape. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! A beautiful setting, a comfortable bed and wonderful dining are certainly lovely ingredients for a relaxing Bali stay. We are delighted that you enjoyed your time at Sofitel Bali Nusa Dua Beach Resort, from the generous breakfast selection to our restaurants. Thank you for sharing your experience with us. We hope to welcome you back for another peaceful and enjoyable stay by the beach. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! There is no better compliment than choosing to return and already knowing there will be another visit ahead. We are delighted that your second stay at Sofitel Bali Nusa Dua Beach Resort was once again such an enjoyable experience, with the comfort of your room and the service from our team meeting your expectations. Your continued trust means a great deal to us. Knowing that you are already looking forward to another stay is a wonderful encouragement and a reflection of the experience we strive to create for our returning guests. We look forward to welcoming you back to Sofitel Bali Nusa Dua Beach Resort and making your next visit just as enjoyable, if not even more memorable. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! We are pleased to know that, despite some initial disappointment, your seven-night stay at Sofitel Bali Nusa Dua Beach Resort was made pleasant by the warmth and helpfulness of our team. We are saddened to learn from your review that the location of your room and the surrounding noise affected your comfort. As this was not brought to our attention during your stay, we did not have the opportunity to explore how we might have assisted you at the time. Nevertheless, we appreciate you sharing this feedback with us, as it gives us valuable insight into your experience. Your comments have been shared with the relevant team for further review and consideration. We truly appreciate your recognition of our team throughout the rest of your stay and hope there may be an opportunity to welcome you back to Sofitel Bali Nusa Dua Beach Resort in the future. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for your loyalty to Accor and for your recent stay at Sofitel Bali Nusa Dua Beach Resort. We are so pleased that your experience with us was exceptional, and we look forward to hosting you again for another remarkable visit. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! After a year of hard work, there is something truly special about having a holiday where you can simply slow down, relax and enjoy the moment. As a valued Accor member, we are delighted that Sofitel Bali Nusa Dua Beach Resort gave you exactly that, with a comfortable stay and the warm hospitality of our team making your holiday feel even more special. It is wonderful to know that you enjoyed the accommodation and felt genuinely well cared for throughout your visit. Your kind recognition of our team is sincerely appreciated and will be a lovely encouragement to everyone. We are especially happy to hear that you are already looking forward to returning next year. We look forward to welcoming you back to Sofitel Bali Nusa Dua Beach Resort for another well-deserved escape. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! We are grateful that you chose to stay at Sofitel Bali Nusa Dua Beach Resort and appreciate your loyalty as an Accor member. It is delightful to know that your time with us was enjoyable. Ensuring every stay feels welcoming and memorable is always our priority, and we look forward to welcoming you again in the future. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Knowing that you enjoyed your stay so much is a beautiful recognition of the care and dedication that goes into creating the Sofitel experience. We are truly grateful that your time at Sofitel Bali Nusa Dua Beach Resort left you with such wonderful memories. Thank you for taking the time to share your kind words with us, and please know that they will be cherished by our team. We look forward to welcoming you back to Bali and making your next stay just as memorable. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! There is something truly special about feeling well cared for from the very first moment of arrival. We are delighted to know that your experience at Sofitel Bali Nusa Dua Beach Resort was filled with such attentive and genuine service, from Club Millésime through to our dining venues. It is wonderful to hear that the warmth of our team remained consistent throughout your stay. Your kind recognition is sincerely appreciated and will be a lovely encouragement to everyone who contributed to your experience. Thank you for sharing such a meaningful compliment. We are truly pleased to have made your stay special and look forward to welcoming you back for another memorable experience. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Three nights by the beach with a pool-access room and time to enjoy Club Millésime sounds like a wonderful way to experience Bali. We are delighted that you enjoyed the beauty of Sofitel Bali Nusa Dua Beach Resort and our beachfront setting, and that the warmth of our service made your stay even more memorable. Your kind words about our team are sincerely appreciated. Knowing that their care and hospitality contributed to such an enjoyable stay is a wonderful encouragement to everyone. We hope to welcome you back to Sofitel Bali Nusa Dua Beach Resort for another relaxing escape, with more beautiful moments to enjoy by the beach. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! What a lovely feeling to know that your stay at Sofitel Bali Nusa Dua Beach Resort left you feeling so relaxed, welcomed and genuinely cared for. We are delighted that the warm arrival, thoughtful service and room upgrade all came together to make your visit such a special one. It is especially wonderful to know that our team went the extra mile to make your stay feel memorable and that you left feeling truly valued. Your kind words are a beautiful encouragement to everyone. Thank you for sharing such a heartfelt reflection of your time with us. We hope to welcome you back to Sofitel Bali Nusa Dua Beach Resort for another relaxing and memorable escape. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! It is always a pleasure to hear from guests who simply love being at Sofitel Bali Nusa Dua Beach Resort. We are delighted that the warmth of our service and the beauty of our beachfront location came together to make your stay such an enjoyable one. Knowing that you found so much to love about your time with us and are already planning to return is a wonderful compliment. Your kind words will be a great encouragement to our team. We look forward to welcoming you back to Sofitel Bali Nusa Dua Beach Resort and creating another beautiful Bali escape for you. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! It is wonderful to know that you found Sofitel Bali Nusa Dua Beach Resort to be a true five-star experience in terms of our accommodation, facilities, cleanliness and service. We are especially pleased that you enjoyed the spaciousness of your room, our well-equipped gym and the beautiful pool surroundings, and that our team contributed to such a positive stay. We appreciate, however, your detailed feedback regarding the pricing of our food and beverages. Our pricing is carefully reviewed by our management team, taking into consideration the quality of our offerings, the overall resort experience and comparable dining options within the surrounding area. Nevertheless, your feedback is greatly appreciated and has been shared with the relevant team for further review and consideration. Thank you once again for your thoughtful and balanced review. We are truly pleased that the rooms, facilities, cleanliness and service reflected the level of experience you associate with a five-star hotel, and we appreciate the opportunity to consider your feedback further. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort