Dear Peter L., Thank you so much for your fantastic review! We are absolutely thrilled to hear that your stay was nothing short of luxurious, comfortable, and private! Knowing that our quiet tropical atmosphere offered the exact restful getaway you were looking for complemented by the attentive care of our staff brings our entire team so much joy. Thank you for choosing Novotel Bali Benoa. It was a true pleasure hosting you, and we look forward to welcoming you back for another perfectly peaceful holiday in paradise! Sincerely, Juliana Liew - General Manager

Dear Damien Brennan, Thank you so much for our wonderful guest from Busselton, thank you so very much for your kindness and warm spirit! We are absolutely thrilled to hear how much you enjoyed staying in our Garden Cabana, from the pristine gardens and spotless pools to the comfortable bed and delicious full dining menu. It warms our hearts to know that our friendly staff made you feel so warmly welcomed each day with genuine smiles and greetings. We also sincerely appreciate your constructive note regarding the Wi-Fi performance. Continuous freezing during downloads is certainly frustrating, and we have shared this directly with our IT team to upgrade our bandwidth and ensure a stronger, more reliable connection throughout the resort. It was an absolute pleasure hosting you, and we would love nothing more than to welcome you back to Novotel Bali Benoa in the future, next time with your grandchildren to share in the magic of the beachside resort! Sincerely, Juliana Liew - General Manager

Dear Denise Shea, Thank you so much for choosing Novotel Bali Benoa for your very first trip to Bali, and for sharing such a wonderful review! Knowing that we helped make your first visit to the island so memorable means the world to us. We are thrilled that your Accor status welcome made such a great first impression! From the dedicated check-in desk with cold towels and drinks to your room upgrade, welcome treats, and daily restocking, providing seamless, generous hospitality is what we strive for every day. Our housekeeping team will also be delighted to know their friendly care kept your pool view room so clean and comfortable. It is fantastic to hear that you made the most of our Nirwana pool, enjoyed unwinding with cocktails in our garden spaces, and started your mornings right with those made-to-order omelettes at breakfast! We are also glad that your couples treatment at Inbalance Spa provided the perfect post-exploration relaxation. A week is definitely never enough in paradise, but we are so happy to hear you are already planning your return! We cannot wait to welcome you back for another incredible stay soon. Sincerely, Juliana Liew - General Manager

Dear Aleksei Aseev, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our prime location and had such a positive experience with our team, your high praise means the world to us! Thank you for choosing Novotel Bali Benoa. We look forward to welcoming you back for another amazing stay by the beach soon! Sincerely, Juliana Liew - General Manager

Dear Erinn F., Thank you so much for this truly magnificent review! Reading cannot fault it and hearing that our resort was amazing in every way is the absolute best compliment our team could ever receive! We are beyond thrilled that you enjoyed everything from our peaceful atmosphere and multiple swimming pools to our delicious breakfast, excellent restaurant dining, and top-tier service. A special thank you for highlighting our spa treatments as well, our therapists take great pride in creating truly incredible, restorative experiences, and they will be delighted to know they helped make your stay so memorable. Thank you for choosing Novotel Bali Benoa. It was an absolute pleasure hosting you, and we cannot wait to welcome you back for another flawless tropical getaway! Sincerely, Juliana Liew - General Manager

Dear Don C., Thank you for taking the time to share your feedback with us. While we are glad you enjoyed our lovely pool, we sincerely apologize that other aspects of your stay did not meet your expectations. Our engineering and housekeeping teams have been notified to inspect the room for immediate repairs and updates.And also we understand that our position in Tanjung Benoa offers a different, quieter atmosphere compared to other areas, and we apologize if it felt inconvenient for your plans. Thank you again for your constructive review. We hope to have the opportunity to welcome you back for a much smoother and more comfortable experience in the future. Sincerely, Juliana Liew - General Manager

Dear Gayasri Kesara G., Thank you so much for your delightful review! We are thrilled to hear that you had such a comfy and seamless stay with us from check-in right through to check-out. It brings us so much joy to know that your little ones loved our Kids Club and enjoyed the dedicated children's area at breakfast! Creating a fun, stress-free, and welcoming environment for families is something we truly treasure. Thank you for choosing Novotel Bali Benoa. We look forward to welcoming you and your family back for another wonderful and breeze-filled holiday in paradise! Sincerely, Juliana Liew - General Manager

Dear Kheng L. T., Thank you so much for taking the time to share such a detailed and glowing review! We are absolutely thrilled to hear that you felt well looked after throughout your stay and that Novotel Bali Benoa will remain on your list of favorite places to stay in Bali. It is wonderful to know that you enjoyed the unique charm of our Beach Cabana, the birthday surprise for your wife, our turtle release excursion, and your relaxing 1-hour spa massage! We also truly appreciate your constructive notes, which help us refine our guest experience, We apologize for the ill-fitting plug in your cabana. Our engineering team has been notified to check and replace the drain plug for that room immediately so future guests can enjoy a full, relaxing soak and also your suggestion regarding better event communication is spot on. We agree that special cultural dinners deserve a bigger spotlight, and we are looking into adding table notices at breakfast and digital/in-room event reminders so more guests can experience these special evenings. Thank you once again for your warm words, recommendation, and valuable insights. We can’t wait to welcome you and your wife back for another memorable stay! Sincerely, Juliana Liew - General Manager

Dear Kelly P. M. Choi, Thank you for taking the time to share your candid feedback. While we are glad that our front lobby, bar team, and photographers made a positive impression, we are deeply saddened and concerned to read about the rest of your stay. What you experienced falls far below the standards of care, comfort, and hospitality we strive to provide at Novotel Bali Benoa, We take any report of a racist remark with the utmost seriousness. Discrimination or intolerance of any kind is completely against our core values as an Accor property. We are investigating this matter thoroughly to ensure our resort remains a safe, welcoming, and respectful environment for every guest. We also addressing this directly with our Spa Manager for your feedback. We apologize for the frustration and fatigue this caused during your stay and also we regret that our breakfast offerings did not meet your expectations and that the noise levels around the main pool disrupted your relaxation. We appreciate you highlighting both the bright spots and the critical areas where we failed to deliver. Thank you again for bringing these serious matters to our attention, and we wish you all the best in your future travels. Sincerely, Juliana Liew - General Manager

Dear Sulaiman Aluwaishiq, Thank you so much for taking the time to share such a wonderful review following your stay in Villa 808 and Room 338 from September 1st to 5th! We are absolutely thrilled to hear that your experience was perfect from check-in through to check-out! Knowing that our entire team, from our attentive bell captains and dedicated security personnel to our hardworking housekeeping team made sure your villa and room were spotlessly clean, fully equipped, and well looked after brings us so much pride. A very special thank you for highlighting Ms. Maya! Her warm, polite demeanor and attentive follow-up are true reflections of the hospitality we strive to provide, and we will make sure to pass along your kind recognition to her personally she will be over the moon! We also appreciate your constructive note regarding our half-board dinner package options on non-buffet nights. Your feedback on menu flexibility is extremely valuable as we continuously refine our dining offerings and package inclusions to ensure our guests have the best possible culinary experience. Thank you once again for choosing Novotel Bali Benoa. It was an absolute pleasure hosting you, and we cannot wait to welcome you back to your favorite villa and room for another exceptional stay in the near future! Soincerely, Juliana Liew - General Manager

Dear Hannah Painter, Thank you for sharing your honest feedback with us. We are glad to hear that you found Novotel Bali Benoa to offer good value for money! Our traditional Balinese architecture and tropical garden layout give our resort a classic charm, though we recognize that modernizing our facilities is an ongoing priority for our team. We also appreciate your specific note regarding breakfast. While we offer automated espresso machines for quick coffee service at our buffet, we understand how much a fresh, barista-crafted coffee elevates the morning experience, especially for coffee enthusiasts. Your feedback has been shared with our Food & Beverage Manager as we review our breakfast beverage offerings. Thank you again for staying with us, and we hope to welcome you back for another comfortable stay in the future! Sincerely, Juliana Liew - General Manager

Dear Ben W., Thank you so much for this incredible review! Ticked every single box is one of the highest compliments we could ever hope to receive. We are absolutely thrilled to hear that our staff stood out as the best you have ever experienced, our team takes immense pride in delivering warm, genuine hospitality, so your kind words mean the world to all of us. It is also fantastic to know that you enjoyed our quiet resort atmosphere, great facilities, dining options, and prime beachfront location. Thank you for choosing Novotel Bali Benoa. We already can't wait to welcome you back for another perfect stay! Sincerely, Juliana Liew - General Manager

Dear Kapil Mehta, Thank you so much for your great rating and review! We are delighted to hear that you had a very good experience with us and enjoyed our beautiful beach property. Providing a scenic and relaxing seaside retreat for our guests is what we love to do! Thank you for choosing Novotel Bali Benoa, and we look forward to welcoming you back for another wonderful stay by the ocean soon! Sincerely, Juliana Liew - General Manager

Dear Ashok Kumar, Thank you so much for your glowing review and kind words! We are absolutely thrilled to hear that you enjoyed our lovely rooms, convenient location, and exceptional service throughout your stay. Recognizing and taking care of our valued ALL Accor Live Limitless members is always a delight for us, and we are so glad our reception team could offer you a lovely room upgrade! It is wonderful to know that our restaurant staff took such great care of you during every meal as well. Your gracious appreciation means the world to our entire team, and we will be sure to share your compliments with everyone. Thank you for your loyalty, and we will hold you to that promise to be back soon! We can't wait to welcome you back to Novotel Bali Benoa for another memorable stay. Sincerely, Juliana Liew - General Manager

Dear Gregg D., Thank you for taking the time to share your feedback with us. We are so glad that our friendly staff and our garden pool continue to be the reasons you choose to return to us year after year. At the same time, we are deeply concerned to read about the service, dining, and sustainability failures you experienced during this visit. As a returning guest, you know the high standards we aim to maintain.For the hot dishes and omelette we have addressed this directly with our kitchen team to ensure temperature checks and station setups are properly maintained throughout service. We understand your disappointment regarding the music at Cocos Restaurant, especially after dressing up for a special evening out. We are reviewing our entertainment schedules and background music selection to ensure our advertised events are accurate and the ambiance matches our guests' expectations. We deeply appreciate your candid feedback as a loyal returning guest, it highlights the exact operational details we need to correct. We hope to have the opportunity to welcome you back again and restore your complete confidence in Novotel Bali Benoa. Sincerely, Juliana Liew - General Manager

Dear Ivy C. C. Hsia, Thank you so much for taking the time to share your review! We are delighted to hear that your family had a great stay in our Family Villa, and that your children especially enjoyed their room! It is wonderful to know that our staff's warm hospitality made you feel welcome and that you appreciated the serene, quieter atmosphere of our resort in Tanjung Benoa. We also appreciate your honest rating regarding our breakfast. We are always looking for ways to elevate our dining experience, and your feedback has been shared with our culinary team so we can expand our variety and improve the overall quality for future stays. Thank you for staying with Novotel Bali Benoa, and we hope to welcome you and your family back again soon for another peaceful tropical getaway! Sincerely, Juliana Liew - General Manager

Dear Belinda J., Welcome back for your 3rd stay with us! Thank you so much for taking the time to share such a detailed and heartwarming review. It means the world to our team to know that Novotel Bali Benoa continues to be a standout destination for you among big-name brands! We are so pleased to hear that you enjoyed the convenience of your Deluxe Pool Access room, the cleanliness of our pools, our fabulous beachfront breakfast, and the prompt assistance from our housekeeping team when you requested softer pillows. We are also thrilled that our reservations team provided seamless communication prior to your arrival, and that our commitment to sustainability resonated so strongly with you! We also truly appreciate your feedback regarding noise along the walkway outside your room. For your next visit, please don't hesitate to reach out to us directly, we would be more than happy to help select a pool access room located in a quieter section of the resort. Thank you once again for your loyal support and kind words about our smiling staff and lush grounds. We are already looking forward to welcoming you back for stay number four! Sincerely, Juliana Liew - General Manager

Dear Victor G., Thank you so much for taking the time to share your review! We are delighted to hear that you had an amazing, quiet family break with us, and that you loved our villas, kids' club, service, and breakfast spread. We also deeply appreciate your constructive, detailed feedback regarding our lunch and dinner dining options, your feedback regarding menu rotation and food execution has been shared directly with our Executive Chef. We are currently evaluating our lunch and dinner offerings to ensure better variety, fresh culinary concepts, and higher quality standards across all our outlets. Thank you again for your valuable insights and kind words about our team and facilities. We hope to welcome you and your family back to Novotel Bali Benoa in the future for an even better all-around dining experience! Sincerely, Juliana Liew - General Manager

Dear Amanda Turner, Thank you for sharing your feedback following your recent stay at Novotel Bali Benoa. We are pleased to hear that our clean and comfortable accommodations provided a relaxing stopover for you on your journey back from Lombok. While our tranquil position on the Tanjung Benoa peninsula offers a more peaceful, resort-style setting slightly away from the busier city hubs, we hope it served as a serene interlude for your trip. We appreciate your review and hope to welcome you back again whenever your travels bring you through Bali! Sincerely, Juliana Liew - General Manager