Mövenpick Dubai Creek 5 stars

Customer review rating (ALL Rating) 4.6/5 197 reviews

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Description

Hotel extras

  • Prime Dubai Creek location with uninterrupted panoramic views of the Creek and skyline

  • Spacious, modern rooms designed for comfort with expansive city and waterfront views

  • Curated dining experiences featuring themed cuisines in an elegant boutique setting

  • Rooftop pool and fully equipped fitness centre with serene city views

  • Spa and beauty lounge offering a relaxing wellness escape in the heart of the city

Our accommodation(s)

Book this hotel
Room 1

Spanning 45 m², this room with two single beds offers a relaxing, inviting space perfect for sharing moments and recharging, with every detail reflecting Mövenpick's signature warmth.

  • Views:

    City View or Harbour view

Max. number of persons
3
Area
From 45 m² / 484 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Espresso machine
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu
  • Rollaway bedAdditional charge

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Complete cleaning
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • Phone within 4 ft. of outlet
  • Flashing door knock sensor or door bell
  • Flashing light for incoming telephone calls
  • Portable communications kit for the deaf

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Office supplies
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 45 m² / 484 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View or Harbour view

Spanning 60 m², these thoughtfully designed rooms offer sweeping Creek and Dubai skyline views, with options including a private terrace or Jacuzzi, creating serene spaces to relax, unwind, and enjoy memorable Mövenpick moments.

  • Views:

    Harbour view

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • Flashing door knock sensor or door bell
  • Flashing light for incoming telephone calls
  • Portable communications kit for the deaf

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Office supplies
  • Safe large enough to accommodate a laptop

Suite

Presidential Suite with 1 king-size bed

Spanning 144 m², the Suite offers Creek and skyline views, spacious living areas, and a comfortable retreat for families or groups to relax, connect, and enjoy Mövenpick moments.

  • Views:

    Harbour view

  • Most of the accommodation:

    Dining room / area or Additional living room / area

Max. number of persons
4
Area
From 144 m² / 1550 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Free in Room Mineral Water
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • TV in Bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Suite Box
  • Turn Down Services
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome gift
  • Welcome tray
  • Lever door hardware
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • Phone within 4 ft. of outlet
  • Flashing door knock sensor or door bell
  • Flashing light for incoming telephone calls
  • Portable communications kit for the deaf

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Office supplies
  • Safe large enough to accommodate a laptop

Hotel location

Mövenpick Dubai Creek

Dubai Creek, Baniyas Rd, Deira
33398 DUBAI
United Arab Emirates

GPS:25.25988, 55.318121

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • DXB Additional charge
  • DUBAI INTL Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 150 rooms
  • 3 rooms for people with reduced mobility
  • 3 family rooms
  • 12 connecting rooms
  • 150 non-smoking rooms
  • 15 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Italian
  • Russian
  • Chinese Mandarin

Reduced mobility Facilities

Elevator to all floor

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

3 Restaurants

One Bar

Breakfast

  • Buffet

Business

2 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for 3 to 6 years
  • Children''s Club for 4 to 6 years

Well-being

Pool

  • On site

Fitness center

  • On site

Sports and leisure

Boat excursions Additional charge

  • On site

Bike rack facilities

  • On site

Boat excursions Additional charge

  • Nearby

Jogging track

  • Nearby

Jogging track

  • On site

Bike rack facilities

  • Nearby
  • On site
  • Enclosed outdoor parking
  • Private

Parking

Parking information

  • On site
  • Outdoor parking
  • Public

Services & equipment

  • Valet parking

Security

  • Well-lit parking

Parking

Parking information

  • On site
  • Outdoor parking
  • Private

Parking

Parking information

  • On site
  • Indoor parking
  • Public

Parking

Parking information

  • On site
  • Indoor parking
  • Private

Savour authentic Italian flavours at Buonissimo, from wood-fired pizzas to freshly made pastas, where every dish creates warm, memorable moments in true Mövenpick style.

Our exclusive haven where luxury, tranquility, and comfort meet. Begin your day with our exquisite breakfast buffet, featuring a variety of gourmet selections. In the evening, indulge in a refined dinner experience crafted by our top chefs.

Relax at Skyview Pool Bar with refreshing drinks and light bites, all while soaking in panoramic views of the Dubai Creek and skyline, creating effortless Mövenpick moments.

Start the day Mövenpick style with healthy shots, fresh juices, baked goods, and locally inspired dishes, offering nourishing flavours and energising moments.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  197 reviews

Customer review rating 5.0/5

Gautam K. G. Business - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful feedback. We are delighted that you had a comfortable stay and enjoyed your room, breakfast, and the excellent service provided by our Reception team. It is a pleasure to know that you had such a great overall experience, and we look forward to welcoming you back to Movenpick Dubai Creek soon. Kind regards, Mohamed Saber Assistant Front Office Manager Movenpick Dubai Creek

Customer review rating 5.0/5

Sarmad H. A. A. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful feedback. We are delighted to know that you had a comfortable and awesome stay with us. We truly appreciate your recommendation and look forward to welcoming you back to Movenpick Dubai Creek soon. Kind regards, Mohamed Saber Assistant Front Office Manager Movenpick Dubai Creek

Customer review rating 5.0/5

Mahamood A. J. A. P. Friends - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful feedback! We are delighted to know that you had an incredible stay with us. We look forward to welcoming you back to Movenpick Dubai Creek soon. Best regards, Mohamed Saber Assistant Front Office Manager Movenpick Dubai Creek

Customer review rating 5.0/5

Christian R. Business - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful feedback! We are delighted that you enjoyed the comfortable room, smooth communication, and overall experience during your stay. We also appreciate your comments regarding the gym and common areas. We look forward to welcoming you back to Movenpick Dubai Creek soon. Best regards, Mohamed Saber Assistant Front Office Manager Movenpick Dubai Creek

Customer review rating 5.0/5

Mubashir H. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your fantastic review! We are delighted that you enjoyed the comfortable room, beautiful Creek view, and excellent hospitality. A special thank you for recognizing Anna, Arienne, Fadi, and Jovy for making your stay memorable. We look forward to welcoming you back to Movenpick Dubai Creek soon. Best regards, Mohamed Saber Assistant Front Office Manager Movenpick Dubai Creek

Dear Guest, Thank you for your wonderful feedback. We are delighted that you had a comfortable stay and enjoyed your room, breakfast, and the excellent service provided by our Reception team. It is a pleasure to know that you had such a great overall experience, and we look forward to welcoming you back to Movenpick Dubai Creek soon. Kind regards, Mohamed Saber Assistant Front Office Manager Movenpick Dubai Creek

Customer review rating 5.0/5

Sarmad H. A. A. Couples - Confirmed reviews ALL

Awesome

Dear Guest, Thank you for your wonderful feedback. We are delighted to know that you had a comfortable and awesome stay with us. We truly appreciate your recommendation and look forward to welcoming you back to Movenpick Dubai Creek soon. Kind regards, Mohamed Saber Assistant Front Office Manager Movenpick Dubai Creek

Customer review rating 5.0/5

Mahamood A. J. A. P. Friends - Confirmed reviews ALL

Incredible stay

Dear Guest, Thank you for your wonderful feedback! We are delighted to know that you had an incredible stay with us. We look forward to welcoming you back to Movenpick Dubai Creek soon. Best regards, Mohamed Saber Assistant Front Office Manager Movenpick Dubai Creek

Customer review rating 5.0/5

Christian R. Business - Confirmed reviews ALL

I was curious about this new Movenpick hotel in Dubai, so I tried it during a recent albeit short stay. The experience was extremely positive from end to end. Already after the reservation I had very efficient communication about arrival time and late departure. The rooms are very comfortable, as are the beds, and have enough space to us it for work during the day. The gym is small but sufficient. Some of the designs in the common areas come from maybe two decades ago, but that does not limit the overall very, very positive experience.

Dear Guest, Thank you for your wonderful feedback! We are delighted that you enjoyed the comfortable room, smooth communication, and overall experience during your stay. We also appreciate your comments regarding the gym and common areas. We look forward to welcoming you back to Movenpick Dubai Creek soon. Best regards, Mohamed Saber Assistant Front Office Manager Movenpick Dubai Creek

Customer review rating 5.0/5

Mubashir H. Couples - Confirmed reviews ALL

I had a comfortable stay, experienced excellent hospitality. Room was really nice with the creek view. Special thanks to Anna, Arienne, Fadi and Jovy for making my stay special

Dear Guest, Thank you for your fantastic review! We are delighted that you enjoyed the comfortable room, beautiful Creek view, and excellent hospitality. A special thank you for recognizing Anna, Arienne, Fadi, and Jovy for making your stay memorable. We look forward to welcoming you back to Movenpick Dubai Creek soon. Best regards, Mohamed Saber Assistant Front Office Manager Movenpick Dubai Creek

Customer review rating 4.5/5

Ashansa P. Couples - Confirmed reviews ALL

This is over first time in MOVENPICK and we had a great time off. The hotel is well located in the city near the creek and the executive room had the best panaromic view. Staff was warm and welcoming. Also offered us a complementary cake. Dinner buffet was not the best but breakfast was fairly decent. Highly recommend to rest and recharge.

Dear Guest, Thank you for your wonderful review and recommendation! We are delighted that you enjoyed the beautiful views, comfortable stay, and warm service from our team. We also appreciate your feedback regarding the dinner buffet and will share it with our team for improvement. We look forward to welcoming you back to Movenpick Dubai Creek soon. Best regards, Mohamed Saber Assistant Front Office Manager Movenpick Dubai Creek

Customer review rating 5.0/5

Dharma A. Business - Confirmed reviews ALL

Absolutely nice hotel Front office manager Mohamed Saber so great and helpful, and the room was spacious, well-maintained, and comfortable suite room was given and the overall service was excellent. A special thanks to the entire team for making my stay so pleasant and memorable. As a platinum guest I enjoyed and I would definitely recommend this hotel to anyone visiting Dubai and would love to stay here again on my next visit!

Dear Guest, Thank you for your fantastic review and recommendation! We are delighted that you enjoyed the spacious room, Creek view, and excellent service. It was truly a pleasure assisting you, and I am very happy to know that our team made your stay as a Platinum member memorable. We look forward to welcoming you back to Movenpick Dubai Creek soon. Best regards, Mohamed Saber Assistant Front Office Manager Movenpick Dubai Creek

Customer review rating 4.5/5

Ahmad H. A. Business - Confirmed reviews ALL

Good experience

Dear Guest, Thank you for your kind feedback! We are delighted that you enjoyed our excellent location and had a good experience with us. We look forward to welcoming you back to Movenpick Dubai Creek soon. Best regards, Mohamed Saber Assistant Front Office Manager Movenpick Dubai Creek

Customer review rating 3.0/5

Hripsime G. Families - Confirmed reviews ALL

I don’t like bathroom, pool water very hot But reception girls very good persons

Dear Guest, Thank you for sharing your feedback. We are pleased that you appreciated the friendly service from our reception team. We are sorry that the bathroom and pool water temperature did not meet your expectations. Your comments have been shared with the concerned teams for review and improvement. We hope to welcome you back for a more comfortable experience. Best regards, Mohamed Saber Assistant Front Office Manager Movenpick Dubai Creek

Customer review rating 5.0/5

Eddie J. Business - Confirmed reviews ALL

From checking to checkout hotel staffs were very helpful and kind especially SAIF

Dear Guest, Thank you for your wonderful feedback. We are delighted to know that you had a great experience from check-in to check-out and found our team helpful and kind. A special thank you for recognizing Saif. We will be pleased to share your kind words with him We look forward to welcoming you back to Movenpick Dubai Creek soon. Warm regards, Mohamed Saber Assistant Front Office Manager Movenpick Dubai Creek

Customer review rating 4.0/5

A. A. Business - Confirmed reviews ALL

Staff is very friendly

Dear Guest, Thank you for your kind feedback! We are pleased that you enjoyed our location and the friendly service from our team. We appreciate your comments regarding breakfast and will share them with our team for improvement. We look forward to welcoming you back to Movenpick Dubai Creek. Best regards, Mohamed Saber Assistant Front Office Manager Movenpick Dubai Creek

Customer review rating 4.5/5

Joyce K. Business - Confirmed reviews ALL

The hotel is nice and the overall experience was good, but for a 5-star property, I expected a little more in terms of complimentary facilities for guests. Facilities such as the steam room and sauna should ideally be available to hotel guests at no additional cost. These small touches would make the experience feel much more deserving of the 5-star rating.

Dear Guest, Thank you for sharing your feedback. We are pleased to know you enjoyed your overall stay and our great location. We also appreciate your comments regarding the steam room and sauna. Your suggestion is valuable, and we will certainly share it with the relevant team for consideration. We look forward to welcoming you again at Movenpick Dubai Creek. Warm regards, Movenpick Dubai Creek

Customer review rating 5.0/5

Abdul S. Families - Confirmed reviews ALL

I had a pleasant stay at Move N Pick Hotel. The rooms were comfortable, the staff were friendly and helpful, and the overall experience was good. I would be happy to stay here again.

Dear Guest, Thank you for your wonderful feedback. We are delighted to know you had a great time at Movenpick Dubai Creek. We truly appreciate your kind words about Mr. Seif Fouda and are pleased to know he contributed to making your stay enjoyable. We look forward to welcoming you again soon. Warm regards, Movenpick Dubai Creek

Customer review rating 3.5/5

Paul G. Solo - Confirmed reviews ALL

Hotel Staff were very friendly and Room was very good

Dear Guest, Thank you for sharing your feedback. We are pleased to know you had a comfortable stay and enjoyed our friendly team and the quality of your room. We truly appreciate your kind words and look forward to welcoming you again at Movenpick Dubai Creek. Warm regards, Movenpick Dubai Creek

Customer review rating 4.5/5

Ammar K. Families - Confirmed reviews ALL

I like the view from the hotel and also the services were amazing.

Dear Guest, Thank you for your lovely feedback. We are delighted to know you enjoyed our great location, beautiful views, and the service provided by our team. We truly appreciate your kind words and look forward to welcoming you again at Movenpick Dubai Creek. Warm regards, Movenpick Dubai Creek

Customer review rating 5.0/5

Aamir K. Families - Confirmed reviews ALL

Staff, environment , location everything is awesome☺️

Dear Guest, Thank you for your lovely feedback. We are delighted to know you had a very comfortable stay and enjoyed our location, environment, and the service provided by our team. We truly appreciate your kind words and look forward to welcoming you and your family again at Movenpick Dubai Creek. Warm regards, Movenpick Dubai Creek

Customer review rating 5.0/5

Colin C. Business - Confirmed reviews ALL

I was only there for a quick 3 day visit this time but everything was first rate.

Dear Guest, Thank you for your wonderful feedback. We are delighted to know that you enjoy staying with us and appreciate our breakfast, restaurant, beautiful Creek views, and helpful team. It is especially pleasing to hear that our Front Desk team made your short stay smooth and convenient. We truly appreciate your continued support and look forward to welcoming you back to Movenpick Dubai Creek on your next visit to Dubai. Warm regards, Movenpick Dubai Creek

Customer review rating 4.5/5

Bassam J. Couples - Confirmed reviews ALL

Very Quiet place with Nice views on Dubai Creek. Very helpful staff. Spacious Corner room Clean Self car parking at basement Breakfast buffet is satisfy and reasonable Great roof top pool

Dear Guest, Thank you for sharing your wonderful feedback with us. We are delighted to know that you enjoyed the peaceful location, Dubai Creek views, spacious corner room, and our rooftop pool. It is also great to hear that you found our team helpful and enjoyed the breakfast and convenient parking facilities. We truly appreciate your kind words and look forward to welcoming you back to Movenpick Dubai Creek for another comfortable stay. Warm regards, Movenpick Dubai Creek Team

Customer review rating 5.0/5

Nadezhda I. Couples - Confirmed reviews ALL

We had a very good experience, team members at hotel were very courteous and receptionist Tabitha greeted and ensured our check in and stay was very informative.

Dear Guest, Thank you for sharing your lovely feedback with us. We are delighted to know that you had a comfortable stay and enjoyed the warm and courteous service from our team. We are especially pleased to hear that Tabitha made your check-in smooth and informative. We truly appreciate your kind words and look forward to welcoming you back to Movenpick Dubai Creek. Warm regards, Movenpick Dubai Creek Team

Customer review rating 2.5/5

Baqer S. Families - Confirmed reviews ALL

I recently stayed at Mövenpick Dubai Creek for five days. Overall, the experience was average, with some positive aspects but also a disappointing issue regarding the room allocation and the way my request was handled. Upon arrival, the receptionist (her name starts with Ta.....) was very professional, friendly, and helpful. She made a good first impression and offered me a very reasonable rate for the first two nights, which I appreciated. However, the experience changed when I extended my stay for the following three nights. The reservation was handled by another receptionist at a higher rate, and one of the rooms allocated to us was specifically designed for guests with disabilities. I requested to change the room the following day. I also discussed the matter with the reception manager, who assured me that the room would be changed and gave me promises that the issue would be resolved. Unfortunately, despite these assurances, nothing was changed, which was quite disappointing and left me feeling that my request had not been taken seriously. Apart from this issue, the rest of the stay was fairly normal. Breakfast was satisfactory, the rooms were clean, and the hotel facilities were generally acceptable. Overall, the hotel has good staff and a convenient location, but the handling of my room-change request was disappointing. Better communication and, more importantly, following through on promises made to guests would significantly improve the experience.

Dear Valued Guest, Thank you for sharing your feedback. We are pleased to hear that you appreciated our team, cleanliness, breakfast, and location. We sincerely apologize for the disappointment regarding the room allocation and, especially, for not following through on the room-change request. We fully understand your frustration and will address this with the team to ensure better communication and follow-up. We truly value your feedback and hope to have the opportunity to provide you with a better experience in the future. Warm regards, Mohamed Saber Assistant Front Office Manager Movenpick Dubai Creek

Other web-users rate our hotel

  • 655 reviews 8.6/10 Location
  • 1,306 reviews 9/10 Room
  • 2,210 reviews 9.6/10 Service
  • 14 reviews 8.7/10 WiFi
  • 687 reviews 8.7/10 Breakfast
  • 590 reviews 9.1/10 Cleanliness
  • 580 reviews 8.5/10 Comfort
  • 49 reviews 2.8/10 Bar

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