Dear Damiano Z., Thank you for your feedback regarding your recent stay. I appreciate your kind words about our staff. However, I regret that the soundproofing and television issues impacted your experience. Your comments are valued as they help us to enhance our services. Vincent LOUIS - GRAWET General Manager

Dear Jean-Michel M., Thank you for your feedback. I regret to learn that your experience did not meet your expectations, particularly regarding the invoicing process. We strive to provide clear and comprehensive billing, and I appreciate your input on this matter. Vincent LOUIS - GRAWET General Manager

Dear Jeremiah G., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location. However, we regret that your overall experience did not meet your expectations. Your comments will be taken into consideration as we strive to improve. Vincent LOUIS - GRAWET General Manager

Dear Monica N., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our location convenient and our team helpful. Your satisfaction is our priority, and we look forward to welcoming you back soon. Vincent LOUIS - GRAWET General Manager

Dear Mr. W., Thank you for sharing your feedback regarding your recent stay with us. I appreciate your acknowledgment of our location and modern standards. However, I regret to learn that the elevator capacity did not meet your expectations. We understand the importance of efficient access, especially in a building with multiple floors, and we continually strive to enhance our guests' experience. Your insights will be taken into consideration as we review our facilities. Vincent LOUIS - GRAWET General Manager

Dear Surya K. P., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and our staff helpful. Your feedback is greatly appreciated. Best regards, Vincent LOUIS - GRAWET General Manager

Dear Gilles C., I regret to learn that your experience did not meet your expectations. We take feedback seriously, and I assure you that your comments regarding staff responsiveness and cleanliness will be reviewed with the team to enhance our service standards. Vincent LOUIS - GRAWET General Manager

Dear Tamara, Thank you for your kind feedback regarding your stay with us. We are pleased to hear that you appreciated our convenient location and enjoyed the comfort of your room. We hope to welcome you back in the future for another pleasant stay. Best regards, Marine G. Front Office Ibis Styles Brussels Centre Rogier

Dear Tibor T., I sincerely apologize for the distressing experience you encountered during your stay. Your comfort and security are our top priorities, and I regret that we fell short in this instance. Please be assured that we take such incidents seriously. Vincent LOUIS - GRAWET General Manager

Dear Antoine B., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your positive remarks about the cleanliness and equipment of your room. I understand your concerns regarding the housekeeping policy for short stays. Our approach aims to balance guest comfort with sustainability efforts, and I apologize for any misunderstanding during check-in. Your comments are valuable, and they will be considered as we continually strive to enhance our guest experience. Sincerely, Vincent LOUIS - GRAWET General Manager

Dear Laura C., Thank you for your feedback regarding your recent stay. I appreciate your comments on the location, however, I am sorry to learn that your experience did not meet your expectations. I understand that the size of the room and the absence of a refrigerator were inconvenient for you. Additionally, I regret that you faced issues with the bathroom ventilation and the elevator service. We strive to ensure our guests have a comfortable stay and your concerns regarding accessibility and assistance will be taken into account. Furthermore, I acknowledge your remarks regarding the pricing and the value received. Thank you for sharing your experience, and I wish you safe travels in the future. Vincent LOUIS - GRAWET General Manager

Bonjour Jean-Thomas H., Je vous remercie pour votre retour. Je suis ravi d'apprendre que vous avez apprécié notre emplacement. Néanmoins, je prends note de vos remarques concernant votre séjour et nous nous efforçons toujours d'améliorer nos services. Vincent LOUIS - GRAWET Directeur Général

Dear Danny M., Thank you for your kind words regarding our location and the renovations of our rooms. We are pleased to hear that you found our hotel convenient for your transportation needs. Your feedback is greatly appreciated, and we hope to welcome you back soon. Vincent LOUIS - GRAWET General Manager

Dear Iryna F., Thank you for your positive feedback regarding the comfort of your room. I regret to hear that your experience with our reception staff did not meet your expectations. Please be assured that our team follows protocols for verifying reservation details, which may include asking for card information. We appreciate your understanding in this matter and value your feedback as we continually strive to improve our service. Vincent LOUIS - GRAWET General Manager

Dear Philippe m., Thank you for sharing your experience with us. I appreciate your feedback regarding the noise levels during your stay. We strive to provide a comfortable environment, and I regret that your rest was disrupted by other guests. While we do our best to ensure a peaceful atmosphere, we recognize that external factors can impact this. Your comments will be taken into consideration as we continually seek to enhance our guest experience. Sincerely, Vincent LOUIS - GRAWET General Manager

Dear M. H., Thank you for taking the time to share your feedback following your stay. We are pleased to hear that you found your bed comfortable and that you enjoyed your room overall. As you mentioned, due to the ongoing renovation of our hotel, check-in and breakfast are currently hosted at our neighbouring Mercure hotel. We understand that this may be less convenient than the usual experience, and we thank you for your patience and understanding during this transition period. We are also pleased to let you know that our reception at ibis will reopen this Friday, marking another step towards returning to our usual guest experience. We are sorry to learn that the breakfast did not meet your expectations. Your comments regarding the hot food selection and quality have been shared with our team, as guest feedback is invaluable in helping us continuously improve our services. We hope to have the pleasure of welcoming you back once the renovation works are complete, so you can enjoy the full experience our hotel has to offer. Kind regards, Marine Gailly Assistant Front Office Manager

Dear Jeanine, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the temporary closure of our reception due to the ongoing renovation works in the lobby. During this transition period, our neighboring Mercure hotel has been welcoming our guests and providing access to its facilities and services. We are delighted to share that the ibis Styles reception is reopening this week, marking an exciting milestone in our renovation journey. We truly hope to have the pleasure of welcoming you back soon so you can discover the hotel's transformation and enjoy the experience we are committed to providing. Kind regards, The Management Team

Dear Guest, Thank you for taking the time to share your experience, and we sincerely apologize that your stay did not meet your expectations. We'd like to let you know that Hotel Siru is currently in the final stages of its transformation into an ibis Styles property. Some of the inconveniences you may have experienced are directly related to this renovation period, which is now nearing completion. The hotel already offers access to a gym (fee applies), a bar open several evenings a week, and a breakfast area with complimentary self-service coffee available throughout the day. We are also actively working to finalize our internal procedures to improve service quality at every stage of our guests' stay. We sincerely hope to have the opportunity to welcome you back very soon. Kind regards,