Dear Raphael F., We appreciate your candid feedback; thank you. We are delighted that our team made you feel welcome and that your early check-in request worked out smoothly. Our staff truly values making every guest feel at ease from the moment they arrive. That said, we are sorry the room did not feel as fresh as you expected. We completed a modern renovation of our ground floor, bar, and reception in late 2022, and we know how much a crisp, contemporary space matters. Nonetheless, we are glad our unbeatable location beside Central Station, the shopping streets, and the Grand-Place added real convenience to your family trip. It would be a pleasure to welcome you again. Kind regards, Jurgen Van der Haegen, General Manager

Dear Barbara, Thank you very much for this kind review. We are thrilled that you loved our location, right next to the Grand-Place and just steps from Brussels Central Station. It is great to know that our spot in the heart of the city made your family trip even more enjoyable. Our team is delighted that you felt well looked after at the front desk, and we are happy you found your room spotless. We take real pride in offering a warm welcome and a clean, comfortable space for every guest. We look forward to welcoming you back. Kind regards, Jurgen Van der Haegen, General Manager

Dear Ken, It was a pleasure to receive your kind feedback. We are glad you found our hotel so central to Brussels’ best activities and sites. Our team takes real pride in making every guest feel welcome, so it means a lot that you felt their warmth, even during a quick one-night family stay. We also love that you enjoyed our unbeatable location, just steps from the Grand-Place, which makes exploring the city so easy. Very best wishes, Jurgen Van der Haegen, General Manager

Dear Sven, Thank you for your positive feedback. We are delighted that our location made your concert night at La Madeleine so effortless, having the venue just around the corner really does add something special to an evening out. It is great to know that the Accor ALL App worked smoothly for your booking. We also love that you value the loyalty programme as much as we do, your Classic membership means a lot to us. Our team is thrilled that your couple’s trip turned out so well and that you would gladly recommend both our hotel and the ALL programme. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Jurgen Van der Haegen, General Manager

Dear David, Thank you for reviewing your visit to our hotel. We are delighted that our staff and service have consistently met your expectations over more than twenty years of visits. It means a great deal to us that you keep returning to our hotel, whether for business or with friends. We are also pleased that you found the booking process on the Accor ALL App easy and efficient. Our team values your Silver membership and your loyalty to the programme. We look forward to welcoming you again soon. Best wishes, Jurgen Van der Haegen, General Manager

Dear Shelly, We appreciate your thoughtful review. We are delighted that our team made you feel welcome and that their friendly, helpful attitude stood out during your three-night family stay. That said, we are sorry the bedding arrangement did not fully meet your needs. Our hotel does not offer rollaway beds, though we do provide cots for infants free of charge, and our family rooms come with single sofa beds that may be a better fit for a group of three adults on a future visit. Nonetheless, we are so pleased you found our location ideal for exploring the Grand Place. Being just a short stroll from so many sights really makes a difference, and we are glad it added to your visit. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Jurgen Van der Haegen, General Manager

Dear Kakhaber, Thank you for taking the time to share your thoughts with us. We are delighted that you found our location so convenient, right in the heart of everything yet quiet enough for a peaceful family stay. Our team is also glad you enjoyed the generous room size, the pleasant lobby atmosphere, and our signature body wash. It means a lot that you found everyone consistently polite and helpful, and that your booking through the Accor ALL app was smooth. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the room preparation fell short when you arrived. Our team is always available at reception to resolve these oversights on the spot, and we encourage guests to let us know immediately so we can make things right. Nonetheless, we are truly pleased that your family room remained so calm despite our central location. Your comfort matters greatly to us, and we are happy the room served as a quiet retreat after exploring the city. We would love to have you return in the future. Kindest regards, Jurgen Van der Haegen, General Manager

Dear Marko, Our team is delighted that you found our hotel perfectly placed in the heart of the city, just steps from the Grand-Place. We are also glad you felt well looked after by our staff, especially Christina from our housekeeping team. She works hard to make every guest feel at home, and your words will mean a lot to her. It is wonderful to hear that everything felt just right for your couple’s getaway, and that our central spot allowed you to enjoy the lively atmosphere of the surrounding streets. We look forward to welcoming you back on a future occasion. Best wishes, Jurgen Van der Haegen, General Manager

Dear Ryan J., Thank you for taking the time to share your feedback. We are delighted that our location right next to Grand-Place and Brussels Central Station made your business trip so convenient. It is great that you found the building beautifully renovated and the interior bright and modern, our ground floor refresh in 2022 brought exactly that contemporary feel we hoped for. We are also pleased the room felt spacious for a central hotel and that the soundproofing let you rest without disturbance. Our front desk team truly values making every guest feel welcome, so knowing they were polite and accommodating means a lot to us. We are especially glad your check-in experience stood out. We look forward to seeing you again. Kind regards, Jurgen Van der Haegen, General Manager

Dear Thomas, We really appreciate this positive review of your recent visit. We’re thrilled you had such an enjoyable stay at Novotel Brussels Off Grand Place. Our team takes pride in delivering attentive service, and we’re delighted this contributed to your family’s comfort. The generous space in your room aligns perfectly with our commitment to family-friendly accommodations. Knowing our central location enhanced your Brussels experience brings us particular joy, as we aim to be the ideal base for exploring the city’s treasures. We look forward to welcoming you back for another memorable experience. Best wishes, Jurgen Van der Haegen, General Manager

Dear Ying, It was a pleasure to receive this great review. We’re thrilled your family enjoyed our central Brussels location and found everything to your comfort standards. Our team takes pride in maintaining spotless accommodations while delivering attentive service that makes stays memorable. Knowing you rated your experience so highly truly motivates us to keep exceeding expectations. We look forward to welcoming you back. Kind regards, Jurgen Van der Haegen, General Manager

Dear Srdjan, We really appreciate this positive review of your recent visit. We’re delighted you found our central location ideal for exploring Brussels’ landmarks and appreciated our team’s efforts to accommodate your room preference. Your comfort matters greatly to us, and we regret any disturbance affected your rest. While our soundproofing meets industry standards, city center vibrancy can occasionally be noticeable. It’s wonderful you enjoyed the practical amenities and found our reception team helpful throughout your stay. We trust our prime position near Grand Place added convenience to your visit. We all look forward to the pleasure of welcoming you back. Our kindest regards, Jurgen Van der Haegen, General Manager

Dear Paul, Thank you for positively reviewing your visit. We’re delighted to know your time at Novotel Brussels Off Grand Place left such a positive impression. Our team takes pride in providing attentive service, and we’re thrilled this contributed to your comfort during those four nights. That said, we regret that part of your breakfast experience didn’t meet our usual standards, we’ve shared your comments with our kitchen team to ensure better consistency. Finally, we’re glad our central location near Grand-Place made exploring Brussels convenient for your family. The vibrant surroundings truly complement a memorable city break. We look forward to welcoming you back. Best wishes, Jurgen Van der Haegen, General Manager

Dear Donagh, Thank you for your honest feedback. Rest assured, it will be used to improve our service. We sincerely apologize that your experience fell short of what we aim to provide. The concerns you raised about room maintenance and comfort are particularly concerning, as we strive to ensure all accommodations meet our quality standards. Our team is always ready to assist with room climate adjustments through individual AC controls, and we regret this wasn’t effectively communicated during your stay. We’ve noted your feedback about the check-out process and will reinforce language protocols with our reception team to prevent future misunderstandings. While our pricing reflects our central location and family-friendly facilities, we regret we didn’t demonstrate the value you expected from your visit. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Jurgen Van der Haegen, General Manager

Dear Elleryn C., It was a pleasure to receive this kind review of your time with us. We are thrilled to hear you had such a wonderful stay at Novotel Brussels Off Grand Place. Our team takes great pride in providing attentive service, and we’re delighted it made your family trip memorable. Being steps away from the Grand-Place and Central Station is something we’re glad you found convenient for exploring Brussels. We look forward to welcoming you again. Best wishes, Jurgen Van der Haegen, General Manager

Dear Erin, Thank you for your positive feedback. We’re thrilled your stay at Novotel Brussels Off Grand Place met your expectations. It’s fantastic you found our central location ideal for exploring Brussels with friends. We’re equally pleased our accommodations provided the relaxation you deserved after city adventures. Our team takes pride in maintaining spaces that blend convenience with comfort for all guests. We look forward to welcoming you back. Kind regards, Jurgen Van der Haegen, General Manager

Dear Joelle, It was a pleasure to receive this great review. We are thrilled you enjoyed your stay at Novotel Brussels Off Grand Place. Your kind words about our central location, spacious room, and thoughtful amenities mean a lot. We’re especially glad the air conditioning and bathroom setup added to your comfort. It’s wonderful to hear our team, particularly the third-floor housekeeping staff, made such a positive impression. We’ll be sure to share your praise with them! Thank you also for highlighting our breakfast buffet and the spotless condition of your room. We strive to create memorable experiences for families like yours. We look forward to the pleasure of welcoming you back. Many thanks again, Jurgen Van der Haegen, General Manager

Dear Tu T., Thank you for your positive feedback. We are delighted to hear you enjoyed your stay at Novotel Brussels Off Grand Place. Our team takes pride in maintaining our welcoming atmosphere, especially during challenging weather conditions. Your recognition of their efforts during the recent heat wave truly motivates us. The central location near Grand Place indeed allows guests to easily explore Brussels while having a peaceful retreat to return to. We hope to welcome you back soon. Best wishes, Jurgen Van der Haegen, General Manager

Dear Nikoletta, Thank you for taking the time to share your feedback. We’re delighted you enjoyed our prime locations in both cities and found the complimentary water stations convenient during your stay. However, we sincerely regret the service inconsistencies you experienced. Our team should have resolved the breakfast verification discreetly, and we’ll reinforce this with staff. Regarding amenities, slippers are part of our executive room benefits in Brussels property, which we’ll clarify better in future communications. Finally, we’re glad our central position let you explore Brussels’ landmarks effortlessly. The Grand-Place being just 200 meters away makes strolls to chocolate shops particularly enjoyable! We would love to welcome you back. Best regards, Jurgen Van der Haegen, General Manager