Mantra on Sydney Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 2,281 reviews

Mantra on Sydney Airport - Image 1
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Mantra on Sydney Airport - Image 3
Mantra on Sydney Airport - Image 4
3 Ross Smith Avenue, 2020 MASCOT, Australia

Description

Hotel extras

  • Set your alarm or have our friendly staff at our 24-hour reception organise your wake-up call

  • Our express checkout ensures you will get to your terminal on time ready for your flight

  • Uninterrupted views of the runway from one side of the hotel.

  • Shuttle available for pick-up & drop-off at intl & domestic terminals - additional cost

  • Our hotel's restaurant is open daily for a buffet breakfast and also serves an A La Carte Menu

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Studio Twin

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Free local calls

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 19 m² / 204 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Bedding and towel
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Bedding and towel
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mantra on Sydney Airport

3 Ross Smith Avenue
2020 MASCOT
Australia

GPS:-33.932831, 151.186755

Telephone
Fax +61 2 8398 0730

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • SYD Additional charge
  • SYDNEY AIRPORT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 135 rooms
  • 14 connecting rooms
  • 8 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

Breakfast

  • Buffet

Family

Services for children

  • Children''s library
  • On site
  • Outdoor parking
  • Public
  • No parking space
  • Parking opened 24/7

  • Parking pricing: 21.59 € 35 AUD Per day

Departures Bar & Bistro

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu

Our inhouse restaurant offers a buffet breakfast, mid week lunch menu and a la carte dinner service. If your travel involves a later flight, there is also an all-day dining option outside of these times. Our bar is open from midday daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,281 reviews

Customer review rating 4.0/5

Jacquie S. Couples - Confirmed reviews ALL

We truly appreciate you taking the time to share your feedback about your recent stay at Mantra on Sydney Airport. It is always a pleasure to receive such positive comments from our valued guests. We also shared your thought with the management for further improvements. Thank you once again for your support, and we look forward to welcoming you back again soon. Kind regards, Yen Le Assistant Manager

Customer review rating 5.0/5

Colin B. Solo - Confirmed reviews ALL

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Front Office Manager

Customer review rating 2.5/5

Sian E. H. Solo - Confirmed reviews ALL

Thank you very much for taking your time to provide your valuable feedback regarding your last stay at Mantra on Sydney Airport. I am so sorry to hear that you did not enjoy your stay. It is clear that we missed in several areas. Please accept our apologies for the shortfalls you experienced, this is not up to our usual standards and I have forwarded your comments to our Maintenance Manager & our Housekeeping Manager regarding your feedback to ensure that we will take the appropriate measures to address any shortfalls in service, and deal with these appropriately in order to ensure future guest satisfaction. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Emil Baeckstroem Front Office Manager

Customer review rating 4.5/5

Darren R. Business - Confirmed reviews ALL

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Front Office Manager

Customer review rating 4.0/5

Gavin C. Couples - Confirmed reviews ALL

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Front Office Manager

We truly appreciate you taking the time to share your feedback about your recent stay at Mantra on Sydney Airport. It is always a pleasure to receive such positive comments from our valued guests. We also shared your thought with the management for further improvements. Thank you once again for your support, and we look forward to welcoming you back again soon. Kind regards, Yen Le Assistant Manager

Customer review rating 5.0/5

Colin B. Solo - Confirmed reviews ALL

Convenient location 15min walk from Domestic terminal with parking available.

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Front Office Manager

Customer review rating 2.5/5

Sian E. H. Solo - Confirmed reviews ALL

One of the glasses in my room was dirty, the bathroom was not properly clean. The staff at the bar was not aware of the food options available after hours. The room was not soundproof. The bed was comfortable. Convenient location to the airport.

Thank you very much for taking your time to provide your valuable feedback regarding your last stay at Mantra on Sydney Airport. I am so sorry to hear that you did not enjoy your stay. It is clear that we missed in several areas. Please accept our apologies for the shortfalls you experienced, this is not up to our usual standards and I have forwarded your comments to our Maintenance Manager & our Housekeeping Manager regarding your feedback to ensure that we will take the appropriate measures to address any shortfalls in service, and deal with these appropriately in order to ensure future guest satisfaction. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Emil Baeckstroem Front Office Manager

Customer review rating 4.5/5

Darren R. Business - Confirmed reviews ALL

We usually stay at this Hotel when travelling as it is well located & comfortable

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Front Office Manager

Customer review rating 4.0/5

Gavin C. Couples - Confirmed reviews ALL

Taxi to go a mile was not a happy Chappy

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Front Office Manager

Customer review rating 3.5/5

Justin M. Business - Confirmed reviews ALL

It was good just went straight to bed.

Thank you for taking the time to share your feedback following your stay with us. We're delighted to hear that you found our location convenient and that you were able to get a good night's rest. We also appreciate your comments regarding the comfort of the bed, and we will certainly take this into consideration as we continue to enhance our guest experience. Thank you again for your review, and we hope to welcome you back to Mantra on Sydney Airport in the future. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 4.0/5

Sue L. Couples - Confirmed reviews ALL

Took too long to get from airport to hotel and with $52 return transfer cost would have been better to stay at Rydges right at the airport

Thank you for taking the time to share your feedback regarding your stay at Mantra on Sydney Airport. We're pleased to hear that we met the standard you've come to expect from Mantra. We do, however, regret that the transfer experience did not meet your expectations. Please note that the airport shuttle service is operated by a third-party provider, and while we work closely with them, factors such as traffic and scheduling can occasionally impact travel times. We appreciate your comments and will share them with the shuttle operator as part of our ongoing efforts to enhance the guest experience. Thank you again for your feedback, and we hope to welcome you back in the future. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 4.5/5

Kim J. Couples - Confirmed reviews ALL

Great overnight stay.

Thank you for taking the time to share your feedback regarding your stay at Mantra on Sydney Airport. We're delighted to hear you had a great overnight stay with us. It's wonderful to know that we were able to provide a comfortable and enjoyable experience during your visit. Thank you again for your kind comments, and we look forward to welcoming you back again soon. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 4.5/5

Simon R. Couples - Confirmed reviews ALL

Excellent service upon arrival. Very clean and sizeable room

Thank you for taking the time to share your feedback We are delighted to hear that you had a pleasant stay and that our team made you feel welcome from the moment you arrived. It is also wonderful to know that you found your room clean, spacious, and comfortable. Your kind comments will be shared with the team, who will be pleased to know their efforts contributed to a positive experience. Thank you again for your feedback. We look forward to welcoming you back to Mantra on Sydney Airport in the future. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 4.5/5

Cheryl B. Couples - Confirmed reviews ALL

Stayed prior to an international flight the next morning. Very comfortable, staff very good and we had a nice meal. Having the shuttle to the airport was a big plus.

Thank you for taking the time to share your feedback regarding your stay at Mantra on Sydney Airport. We're delighted to hear that you enjoyed a comfortable stay before your international flight and that our team helped make your visit a pleasant one. It's also great to know that you were able to take advantage of our airport shuttle service and enjoy a meal during your stay. Thank you again for your kind comments. We truly appreciate your feedback and look forward to welcoming you back on your next trip. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 4.5/5

Kerry S. Solo - Confirmed reviews ALL

Only disappointment no Chardonnay as part of welcome drink.

Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location and restaurant. It's also wonderful to know that you had an enjoyable stay overall. I am sorry, however, that the welcome drink selection did not fully meet your expectations. We appreciate you sharing this feedback, as it helps us understand where we can enhance the guest experience. Thank you again for your comments and for choosing Mantra on Sydney Airport. We look forward to welcoming you back in the future. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 4.5/5

Michelle F. Couples - Confirmed reviews ALL

Great location after a long flight.

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 5.0/5

Maryanne C. Couples - Confirmed reviews ALL

The room was very clean, the staff at the desk were very friendly, would come again.

Thank you for taking the time to share your feedback, and please accept my apologies for the delay in responding. We are delighted to hear that you enjoyed our convenient location and found the check-in and check-out process smooth and efficient. It is also wonderful to know that your room was clean and that our front desk team made a positive impression with their friendly service. Your kind comments will be shared with the team, and we truly appreciate your recommendation. Thank you again for your feedback. We look forward to welcoming you back to Mantra on Sydney Airport in the future. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 5.0/5

Claire S. Friends - Confirmed reviews ALL

Checking was easy. Shuttle bus was convenient. Room was comfy after a long haul international flight

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport. Thank you for taking the time to share your experience. We're delighted to hear that you enjoyed a comfortable stay and found both the check-in process and shuttle service convenient, especially after a long international journey. I will be sure to share your kind comments with our team, who work hard to make every guest's stay as seamless as possible. Thank you again for sharing your experience, and we hope to welcome you back again soon. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 5.0/5

Karen F. Friends - Confirmed reviews ALL

The reception staff were very welcoming and helpful. The room was clean and tidy. Check-in and checkout was flawless.

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport. Thank you for your kind words about our team and for highlighting the smooth check-in and check-out experience. It's wonderful to hear that you felt well looked after and enjoyed a comfortable stay with us. I will be sure to share your comments with our team, as feedback like yours is always greatly appreciated and encourages us to continue delivering great service. Thank you again for sharing your experience, and we look forward to welcoming you back in the future. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 5.0/5

Karen C. Families - Confirmed reviews ALL

Great service, friendly staff and very accommodating, especially when travelling with a toddler.

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport. Thank you for your kind comments about our team. We're delighted to hear that you found our staff friendly and accommodating, and that we were able to help make your family's stay more comfortable. I will be sure to share your feedback with the team, as recognition like this means a great deal to us. Thank you again for sharing your experience, and we hope to welcome you and your family back again soon. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 4.0/5

Matthew J. Business - Confirmed reviews ALL

Clean room

Thank you for sharing your feedback following your stay at Mantra on Sydney Airport. We're pleased you enjoyed our location and found your room clean and comfortable. However, I'm sorry your arrival experience was impacted by delays and that our team did not provide the smooth service you expected. Your comments regarding the training of our staff have been noted and will be shared with the relevant team. Thank you again for your feedback, and we hope to welcome you back for an improved experience in the future. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 4.0/5

Martin B. Couples - Confirmed reviews ALL

good

Thank you for taking the time to share your feedback regarding your recent stay at Mantra on Sydney Airport. Your feedback has highlighted areas where we can improve. We have shared them with the Restaurant team to further improve the service. Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Kind regards, Yen Le Assistant Manager

Customer review rating 3.5/5

Gillian M. Business - Confirmed reviews ALL

Clean, but not the cleanest. Hairs in bathroom. Bed was ok, quite firm. Advantage is that it is close to domestic terminal so walkable, although there is no clear footpath it is doable if you are familiar with the airport. Has a reasonable restaurant for dinner and a small bar. Breakfast was average.

Thank you for taking the time to share such detailed feedback with us. It's great to hear that our location made your transit easy and that you enjoyed our dinner restaurant, but I am genuinely sorry to hear that other aspects of your stay fell short. We hold ourselves to a high standard of cleanliness, so finding hairs in the bathroom is disappointing, I have shared this directly with our housekeeping team to ensure it is addressed immediately. I have also noted your suggestions regarding providing complimentary water upon arrival and expanding our breakfast selection. As an Accor property, we certainly aim to offer a robust variety, and I will be discussing your comments with our food and beverage team to see how we can improve the morning spread. Thank you again for your candid feedback. We value your loyalty to Accor and truly hope you'll give us another chance to deliver a seamless experience next time you are flying through Sydney. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 2.0/5

Desley C. Couples - Confirmed reviews ALL

Overall impression was that everywhere was grubby. Passage carpets, lifts, inside room night tables, TV bench, bathroom needed thorough clean or refurbishment. Bathroom has mould in shower and by door.

Thank you for taking the time to share your feedback. I am sorry to hear that the cleanliness and overall condition of the hotel did not meet your expectations. Please accept my sincere apologies for the presentation of the room and public areas during your stay. Your comments regarding the bathroom and general upkeep of the property have been noted and will be shared with our housekeeping and maintenance teams for review. Thank you again for your feedback. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a better experience in the future. Kind Regards, Agustin Torres Assistant Manager

Other web-users rate our hotel

  • 1,244 reviews 9/10 Location
  • 1,606 reviews 7.2/10 Room
  • 1,402 reviews 8.3/10 Service
  • 15 reviews 4.3/10 WiFi
  • 798 reviews 8.5/10 Food
  • 697 reviews 6.1/10 Cleanliness
  • 247 reviews 6.9/10 Breakfast
  • 8 reviews 1.2/10 Wellness Area

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