ibis Sydney Airport 3.5 stars

Customer review rating (ALL Rating) 4.0/5 2,153 reviews

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ibis Sydney Airport - Image 1
ibis Sydney Airport - Image 2
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ibis Sydney Airport - Image 4
205 O'Riordan Street, 2020 MASCOT, Australia

Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • Short walk to Mascot train station and only 2 stops to Sydney's CBD

  • Less than 1km from Sydney's Domestic Airport terminals

  • A hotel for the whole family with pet-friendly rooms available

  • Enjoy the exclusive ibis "Sweet Beds"

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 1 Double and 1 Single Bed

Photo out of - Standard Room 1 Double and 1 Single Bed

Well-appointed rooms offering a very comfortable stay. With all the features you need to feel like you are on cloud nine! Features include, Sweet Bed, TV, air conditioning, iron/ironing board, coffee/tea facilities, fridge and en-suite. Up to 3 adults.

Max. number of persons
3
Area
From 16 m² / 172 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 17'/43 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single bed(s)
See availabilities

Superior rooms offering a superior stay. With all the features you need to feel like you are on cloud nine! Features include signature Sweet Bed, TV, air conditioning, iron/ironing board, coffee/tea facilities, fridge and en-suite. Sleeps maximum 2 adults

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

ibis Sydney Airport

205 O'Riordan Street
2020 MASCOT
Australia

GPS:-33.927867, 151.187217

Telephone
Fax +61 2 8339 8585

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
  • SYDNEY Additional charge
  • SYD Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 200 rooms
  • 6 rooms for people with reduced mobility
  • 200 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge
  • Laundromat Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Family

Services for children

  • Board games available
  • Children''s TV Channels

Well-being

ibis MiniGym

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 60 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0 m / 0 ft

  • Parking pricing: 23.54 € 38 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 7 kVA
  • TESLA recharging units

Security

  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

ibis Kitchen & Bar

Photo out of - ibis Kitchen & Bar

Fun and fresh. Ibis Kitchen focuses on local seasonal foods. Casual a la carte dining for breakfast or enjoy an express lunch with no time to waste. For dinner ibis Kitchen offers and extensive a la carte menu in a modern and friendly atmosphere.

Cooking style
Bistro
Chef name
Subash SHRESTHA
Capacity
120
Accessibility
Accessible service
205 O'Riordan Street, 2020 Mascot, Australia
Telephone +61 2 8339 8500
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Fun and fresh. Ibis Kitchen focuses on local seasonal foods. Casual a la carte dining for breakfast or enjoy an express lunch with no time to waste. For dinner ibis Kitchen offers and extensive a la carte menu in a modern and friendly atmosphere.

The perfect place to catch up with friends after a long flight, hard day at work or relax before your holiday. Enjoy a selection of beer, wine and spirits from the finest local and international suppliers in our lounge, bar or outdoor heated terrace.

Daily breakfast buffet from 05:30am - 11:00am, available 7 days

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,153 reviews

Customer review rating 2.0/5

Owen K. Friends - Confirmed reviews ALL

Dear Owen K., Thank you for sharing your feedback regarding your recent experience. I apologize for any confusion related to the parking package. We strive for clarity in our communications and regret that this was not your experience. Your comments are valuable, and we appreciate you bringing them to our attention. Kind regards, ibis Sydney Airport

Customer review rating 0.5/5

Kylie E. Families - Confirmed reviews ALL

Dear Kylie E., Thank you for your feedback. We understand that emergencies can arise unexpectedly. Unfortunately, our policy does not allow for refunds in such circumstances. We appreciate your understanding in this matter. Kind regards ibis Sydney Airport

Customer review rating 3.0/5

Michael J. P. Families - Confirmed reviews ALL

Dear Michael J. P., Thank you for sharing your feedback regarding your recent stay. We acknowledge your observations about the condition of our facilities and appreciate your insights. Your comments will be taken into consideration as we strive to enhance our guest experience. Kind regards, ibis Sydney Airport

Customer review rating 3.5/5

Paton M. Friends - Confirmed reviews ALL

Dear M. Paton, Thank you for sharing your feedback regarding your recent stay. We apologize for the oversight with the cleanliness in the corridor. Your comments are valuable as we continue to enhance our services and ensure a more pleasant experience for our guests. Kind regards, ibis Sydney Airport

Customer review rating 4.5/5

Warren P. Couples - Confirmed reviews ALL

Dear Warren P., Thank you for your kind words regarding your recent stay. We are pleased to know that our convenient location, cleanliness, and comfort met your expectations. Your satisfaction is important to us, and we look forward to welcoming you again. Kind regards, ibis Sydney Airport

Dear Owen K., Thank you for sharing your feedback regarding your recent experience. I apologize for any confusion related to the parking package. We strive for clarity in our communications and regret that this was not your experience. Your comments are valuable, and we appreciate you bringing them to our attention. Kind regards, ibis Sydney Airport

Customer review rating 0.5/5

Kylie E. Families - Confirmed reviews ALL

Poor

Dear Kylie E., Thank you for your feedback. We understand that emergencies can arise unexpectedly. Unfortunately, our policy does not allow for refunds in such circumstances. We appreciate your understanding in this matter. Kind regards ibis Sydney Airport

Customer review rating 3.0/5

Michael J. P. Families - Confirmed reviews ALL

quite a used place

Dear Michael J. P., Thank you for sharing your feedback regarding your recent stay. We acknowledge your observations about the condition of our facilities and appreciate your insights. Your comments will be taken into consideration as we strive to enhance our guest experience. Kind regards, ibis Sydney Airport

Customer review rating 3.5/5

Paton M. Friends - Confirmed reviews ALL

Admittedly a Sunday night dirty dishes left in corridor until late Monday night not a good look.

Dear M. Paton, Thank you for sharing your feedback regarding your recent stay. We apologize for the oversight with the cleanliness in the corridor. Your comments are valuable as we continue to enhance our services and ensure a more pleasant experience for our guests. Kind regards, ibis Sydney Airport

Customer review rating 4.5/5

Warren P. Couples - Confirmed reviews ALL

Convenient, clean, comfortable - exactly what is required at this location.

Dear Warren P., Thank you for your kind words regarding your recent stay. We are pleased to know that our convenient location, cleanliness, and comfort met your expectations. Your satisfaction is important to us, and we look forward to welcoming you again. Kind regards, ibis Sydney Airport

Customer review rating 4.5/5

Wendy H. Solo - Confirmed reviews ALL

Ibis Sydney Airport Hotel is well located, bed was super comfy, most staff were lovely. I found a restaurant staff member on the Sunday (lady behind bar, taking meal orders also) hopeless, very slow and quite rude. I ended up walking out and got my tea from somewhere else. Overall the stay was good 👍🏾

Dear Wendy H., Thank you for your feedback regarding your recent stay at ibis Sydney Airport. We are pleased to hear that you found our location convenient and enjoyed the comfort of your bed. However, we regret that your experience with our restaurant staff did not meet your expectations. Your comments are valuable, and we will take them into consideration as we continually strive to improve our service. Thank you once again for your review. Kind regards, ibis Sydney Airport

Customer review rating 3.0/5

Stephen T. Couples - Confirmed reviews ALL

Just pulled up to book in and on my return to my vehicle i was confronted by a women who was yelling at me to move you cant park there not sure why as it was in the driveway and of the hotel. I was on my way to the car park when she again told me to read the sign which her car was parked in front of. I told her I was going now and ok. When we got down to the restaurant for dinner we found she was an employee and was working the bar area where we ordered and she was abrupt and not willing to help with our order. On a good note the rest of the staff were really helpful and the room was great. I did pay for my car to be left on site for a week while we holidayed and that was a good thing to do. On our return we were given instructions to arrive at the Shuttle area P3 and shuttle would pick us up to take us back to the Ibis to get our Car. We waited for some time and after a while I rang the Ibis to ask where we meet the shuttle. The front desk advised me that the shuttle had changed position and he didnt know where we had to meet the shuttle. He told us to catch the 350 bus back to the hotel. We then had to walk back to T2 Terminal and wait for the bus. Sorry to be a pain as we always enjoy our stay in your hotels and we were off to Port Douglas Pullman Sea Temple for a weeks holiday after a recovery from prostate cancer. Regards Stephen T.

Dear Stephen T., Thank you for taking the time to share your feedback regarding your recent experience at ibis Sydney Airport. I am pleased to hear that you found your room clean and enjoyed the support of most of our staff during your stay. However, I regret that you faced challenges with parking and encountered an abrupt interaction with one of our employees. We strive to maintain a level of professionalism and courtesy among our staff, and I appreciate your bringing this to our attention. Additionally, I apologize for the confusion regarding the shuttle service. We understand how important clear communication is, especially after a long journey. Your comments will be reviewed to help us improve our service in these areas. Thank you for your understanding, and we sincerely hope to welcome you back to our hotel in the future. Kind regards, ibis Sydney Airport

Customer review rating 5.0/5

Vickie M. Couples - Confirmed reviews ALL

Very comfortable and convenient when travelling and getting to airport for early flights.

Dear Vickie M., Thank you for your kind feedback. We are delighted to hear that you find our hotel comfortable and convenient for your travels. Your satisfaction is our priority, and we look forward to welcoming you back for your next stay. Kind regards, ibis Sydney Airport

Customer review rating 5.0/5

George W. Couples - Confirmed reviews ALL

Great food , no need to go look for a restaurant as the one onsite has great steak

Dear George W., Thank you for your kind words regarding our location and dining options. We are delighted to hear that you enjoyed the convenience of our proximity to the airport and our onsite restaurant. Your feedback is greatly appreciated. Kind regards, ibis Sydney Airport

Customer review rating 5.0/5

Taavi V. Solo - Confirmed reviews ALL

Good place where to stay would visit again next time.

Dear Taavi V., Thank you for your kind words regarding our reception staff. We are delighted to hear that you found our service helpful and that you enjoyed your stay. We look forward to welcoming you back on your next visit. Kind regards, ibis Sydney Airport

Customer review rating 0.5/5

Ruth F. Families - Confirmed reviews ALL

Room was small and dingy. Floor had rubbish on it , tv not working, when I went to call reception, the phone was not connected to the wall socket as it was damaged and not in working order. Was here as a result of flight cancellation, highly recommend against staying here.

Dear Ruth f., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the discomfort you experienced, particularly with the room conditions and the issues with the television and phone. We strive to provide a pleasant environment, and I regret that we fell short during your visit. Your comments will be taken into consideration as we continuously seek to improve our services. Kind regards, ibis Sydney Airport

Customer review rating 2.0/5

Alex Y. Solo - Confirmed reviews ALL

Staff gave incorrect advice regarding late checkout and overcharged me for what I paid using points.

Dear Alex Y., Thank you for sharing your feedback. I apologize for the challenges you encountered regarding staff training and billing inaccuracies. We value your insights and will continue to work on enhancing our service quality to prevent such issues in the future. Kind regards, ibis Sydney Airport

Customer review rating 3.5/5

Geoff M. Families - Confirmed reviews ALL

I was reasonably happy with my short stay, however, it was very obvious that the toilet had not been cleaned. Bit disappointing.

Dear Geoff M., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your accommodation comfortable. However, we sincerely apologize for the cleanliness issue you encountered in the restroom. Your comments will be shared with our housekeeping team for review. Kind regards, ibis Sydney Airport

Customer review rating 4.5/5

Lyn U. Solo - Confirmed reviews ALL

Staff friendly, check-in quick, room comfortable & quiet, breakfast selection was good

Dear Lyn U., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our convenient location, comfortable accommodations, and friendly service. Your comments about our breakfast selection are also appreciated. We look forward to welcoming you back in the future. Kind regards, ibis Sydney Airport

Customer review rating 4.0/5

Michelle W. Solo - Confirmed reviews ALL

Friendly helpful staff

Dear Michelle W., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location and the friendliness of our staff. Your comments are greatly valued as we strive to provide a pleasant experience for all our guests. Kind regards, ibis Sydney Airport

Customer review rating 5.0/5

Wendy M. Families - Confirmed reviews ALL

Hotel very central to International airport. Rooms very comfortable and well maintained. Reception very helpful and pleasant. Meals were very good, wonderful helpful staff. Overall great experience.

Dear Wendy M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and the quality of our meals. Your appreciation for our staff will certainly be shared with the team. We look forward to welcoming you back in the future. Kind regards, ibis Sydney Airport

Customer review rating 4.0/5

Jodi S. Couples - Confirmed reviews ALL

We had a nice simple one night stay after arriving in Sydney later in the evening. Easy taxi ride to hotel & friendly check in. We were disappointed that the first room that we were given had an ioniser machine blasting as we entered the room & an odd smell from it. However, reception quickly gave us another room on the same floor after we advised them we couldn’t stay in the room with the smell. Not sure why they’d give anyone that room in the first place?

Dear Jodi s., Thank you for sharing your experience with us. We are pleased to hear that you found our location convenient and enjoyed your friendly check-in. We sincerely apologize for the initial inconvenience regarding the ioniser machine and the associated odor in your first room. Please be assured that our team strives to maintain high standards, and your feedback regarding room readiness is valuable for our ongoing improvement. We appreciate your understanding and are glad we could accommodate you in a different room promptly. Thank you once again for your feedback. We hope to welcome you back in the future. Kind regards, ibis Sydney Airport

Customer review rating 2.5/5

Terri A. Families - Confirmed reviews ALL

It would have been nice to have been advised about your free airport shuttle bus. Sadly we were not told (in any correspondence from you) about this, and got slugged $70 for a taxi! The air con vents in the restaurant need a good clean, they were absolutely filthy and blowing dust over us whilst we ate. An extra blanket/doona in the room would have been nice as we were quite cold at night. Staff were lovely.

Dear Terri A., Thank you for your feedback regarding your recent stay. We regret that you were not informed about our complimentary airport shuttle service, as we strive to provide clear communication regarding our amenities. We also appreciate your comments regarding the cleanliness of the air conditioning vents in the restaurant; this is certainly an area we take seriously. Additionally, we understand the importance of comfort and will consider your suggestion for extra bedding in our guest rooms. We are pleased to know that our staff made a positive impression during your stay. Kind regards, ibis Sydney Airport

Customer review rating 4.5/5

Maria V. Solo - Confirmed reviews ALL

Myself being older I still love the interaction with reception, n always love the friendly people @ the desk who r very helpful

Dear Maria V., Thank you for your kind words regarding our customer service. We are delighted to hear that you appreciated the friendly interactions with our reception team. Your satisfaction is our priority, and we look forward to welcoming you again in the future. Kind regards, ibis Sydney Airport

Customer review rating 3.5/5

Gillian P. Business - Confirmed reviews ALL

The room was OK and clean, but I didn't sleep well because of the noise in the corridor etc

Dear Gillian P., Thank you for your feedback regarding your recent stay. We acknowledge your concerns about noise levels impacting your comfort. Our team strives to maintain a peaceful environment, and your comments will be taken into consideration as we continually seek to enhance our guests' experiences. Kind regards, ibis Sydney Airport

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