Dear Darren, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room very clean, although we understand that the overall condition of the room and bathroom did not meet your expectations. Your comments regarding the bathroom fixtures and general maintenance have been shared with our Engineering and Management teams for review. We also appreciate your feedback regarding the internal and external noise you experienced. We understand how important a restful night is, particularly for our travelling guests. Our Reception team is available 24 hours a day, and we encourage guests to contact us during their stay should noise or any other concern affect their comfort, so our team has the opportunity to investigate and assist where possible. Thank you again for your feedback, Darren. Your comments are valuable in helping us identify areas requiring further attention, and we hope to have the opportunity to provide you with a more comfortable experience in the future. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Matt, Thank you for such a fantastic review and for your perfect rating! It is especially rewarding to hear that you feel the hotel “gets better and better.” We are delighted that everything worked well during your stay, from the clean and comfortable room to your experience in our restaurant. Most importantly, thank you for your wonderful comments about our team. Knowing that their service continues to make a positive impression means a great deal to us, and we will be very happy to share your feedback with them. Thank you again for choosing Novotel Sydney International Airport, Matt. We look forward to continuing to provide you with great experiences on your future stays with us. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Melissa, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location perfect for your travel needs, particularly after arriving on a long-haul international flight. We understand how valuable a convenient and comfortable place to rest can be after a long journey, especially with a late arrival. Thank you for choosing Novotel Sydney International Airport, Melissa. We truly appreciate your wonderful rating and hope to welcome you back for another comfortable and convenient stay on your future travels. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Troy, Thank you for taking the time to share your feedback with us. We are pleased that our location was convenient for your stay, although we understand that some aspects of your experience did not meet your expectations. We appreciate you bringing the room phone issue to our attention, and your comments have been shared with our Engineering team for review. Our Reception team is available 24 hours a day and can be contacted at any time should you experience an issue with the room phone or require assistance during your stay. We have also noted your feedback regarding the online room service ordering system and the difficulty customising your order for gluten-free requirements. Our team is always available to assist with dietary requirements, and guests are welcome to contact Reception so we can liaise directly with our Food & Beverage team where required. We also acknowledge your comments regarding the shower-over-bath configuration and understand that this may not suit every guest. Thank you again for your feedback, Troy. We hope to have the opportunity to provide you with a smoother and more comfortable experience in the future. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Lyn, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our location convenient for both the airport and train station, and that our team provided you with a great welcome on arrival. It is also wonderful to know that we were able to accommodate your requested early check-in and have your room ready when you needed it. We appreciate your comments regarding the condition of the bathroom and the cleanliness of the gym. The gym facilities are shared with the adjoining residential building; however, we understand the importance of maintaining a clean and comfortable environment for our guests, and your feedback has been shared with the relevant team for review and follow-up. Thank you again for your feedback, Lyn. We appreciate you choosing Novotel Sydney International Airport and hope to welcome you back for an even more enjoyable stay in the future. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Jade, Thank you for taking the time to share your feedback with us. We are sorry to hear that the air conditioning in your room was not working as expected and that this made your stay uncomfortable. Our Reception team is available 24 hours a day, and we encourage our guests to contact us at any time during their stay should they experience an issue with their room. This gives our team the opportunity to investigate the concern at the time and assist with a solution where possible. Your comments regarding the air conditioning have also been shared with our Engineering team for review. Thank you again for your feedback, Jade. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Ian, Thank you for choosing to stay with us at Novotel Sydney International Airport and for taking the time to provide us your feedback. Wonderful to see you had such a great experience with us. We are delighted to hear that you found our team genuinely attentive and your room comfortable and functional. We are also pleased that our convenient location was well suited to your travel plans to and from Sydney Airport. We truly appreciate your kind recommendation and look forward to welcoming you back on your next visit to Sydney. Kind regards Guest Relations

Dear Patricia, Thank you for taking the time to share such wonderful feedback with us. We are delighted to hear how comfortable you found the bed — and especially pleased that the generous quilt made for such a blissful night’s rest! Your kind words about our team are particularly appreciated. We will be very happy to pass on your recognition to Vilisi and Danielle for making your breakfast experience so enjoyable, as well as to our Front Desk team member who gave you such a warm welcome on your arrival. It is wonderful to know that the friendly and courteous service you received throughout your stay left such a positive impression. Thank you again for your lovely comments and perfect rating, Patricia. We truly appreciate you choosing Novotel Sydney International Airport and look forward to welcoming you back for another comfortable stay. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Sandra, Thank you for taking the time to share your detailed feedback with us and for your perfect overall rating. We are delighted to hear that you enjoyed our convenient location and found our team helpful throughout your stay. We also appreciate your comments regarding the booking experience. While it is great to know that making the initial reservation was easy, we understand your feedback regarding the process of making changes. Room rates can vary between different stay dates depending on availability and demand, which may result in different pricing even when reservations are made at the same time. Thank you also for your suggestion regarding a wider selection of tea and coffee, including decaffeinated options. We appreciate the feedback and will share this with the relevant team for consideration. Thank you again for choosing Novotel Sydney International Airport, Sandra. We look forward to welcoming you back for your next stay with us. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Lashanda, Thank you for taking the time to share your wonderful feedback with us. We are so pleased that our team was able to accommodate you as a walk-in guest and provide you with a comfortable room and breakfast before your long journey home. Having a quiet place to rest and decompress before a long flight can make such a difference, and it is lovely to know we could provide that for you. Thank you for your perfect rating and for choosing Novotel Sydney International Airport, Lashanda. We hope you had a safe and comfortable journey home, and we would be delighted to welcome you back whenever your travels bring you to Sydney again. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Ross, Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed our convenient location, with easy access to the International Airport, Wolli Creek Station and the nearby riverside walks. It is also great to know that you found your room clean and comfortable and enjoyed a great breakfast with us. Most importantly, thank you for your lovely comments about our team. We are pleased that you received excellent service from our Front Office, Bar and Restaurant teams, and we will be very happy to share your recognition with them. Thank you again for choosing Novotel Sydney International Airport, Ross. We hope to welcome you back for another comfortable and enjoyable stay soon. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Eugene, Thank you for such an incredible review — your comments certainly put a smile on our faces! We are absolutely delighted to hear that our team made such a wonderful impression during your stay. To be described as “top shelf” and “OUTSTANDING” is a fantastic compliment, and one we will be very proud to share with the team. A special thank you as well for recognising our entire Breakfast team. We will make sure your lovely feedback is passed on to them — they will be thrilled to know that their service contributed so positively to your experience. Thank you for your perfect rating and your enthusiastic recommendation, Eugene. It was a pleasure having you with us, and we look forward to welcoming you back to Novotel Sydney International Airport for another outstanding stay! Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Colin, Thank you for taking the time to share your lovely feedback with us. We are delighted to hear that you enjoyed our convenient location and had the opportunity to explore the surrounding area on foot. It is also wonderful to know that you found the hotel neat, tidy and comfortable throughout your stay. We are especially pleased that both your dinner and breakfast experiences were highlights of your visit. We will be very happy to share your kind comments with our Food & Beverage team. Thank you for choosing Novotel Sydney International Airport, Colin. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay in the future. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Mariano, Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that our convenient access to Sydney Airport worked well for your travels and that you particularly enjoyed our breakfast. It is lovely to know that both your check-in experience and the service at breakfast contributed positively to your stay. We will be very happy to share your kind comments with our Front Office and Breakfast teams, as recognition like this means a great deal to them. Thank you for choosing Novotel Sydney International Airport, Mariano. We look forward to welcoming you back for another enjoyable stay and, hopefully, another excellent breakfast! Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Annette, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location and found your room clean and comfortable. It is wonderful to know that overall, you had a good stay with us. We also appreciate your feedback regarding the requirement to present a physical credit card at check-in. We completely understand that, with digital wallets now widely used, carrying a physical card can feel unnecessary. When a card is stored in a digital wallet, however, the card details presented to the merchant are protected through a digital card number rather than the actual physical card details. For this reason, we may require the physical card for verification and to securely authorise any applicable charges associated with the stay. We appreciate your understanding, Annette, and agree that convenience and security are both important parts of the check-in experience. Thank you again for choosing Novotel Sydney International Airport. We hope to have the pleasure of welcoming you back for another clean and comfortable stay in the future. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Michael V., We very much appreciate your comments regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Dear Michelle S., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Dear Shelley B., We very much appreciate your comments regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations