The William Inglis Hotel Warwick Farm - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,311 reviews

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The William Inglis Hotel Warwick Farm - MGallery Collection - Image 4

Description

Hotel extras

  • Rich Australian history featuring equine themed architecture and accommodation

  • The Chiltern Rooftop Pool overlooking the Warwick Farm Racecourse and Greater Sydney skyline.

  • Complimentary Parking

  • The Newmarket Room is an award winning restaurant with a paddock to plate philosophy.

  • A versatile venue perfect for meetings, conferences, weddings and celebrations.

Our accommodation(s)

Book this hotel
Room 1

Contemporary and unique in design, our Classic Twin Bedded Rooms located on lower levels offer direct access to hotel facilities. Featuring 2 Single beds , 49-inch smart TV, high-speed internet and a luxurious bathroom with premium amenities.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 2 x Single bed(s)

Contemporary and unique in design, Superior King Rooms exclusively on high floors feature a king bed, 49-inch smart TV, high-speed internet, luxurious bathroom, and commanding views of the racecourse or Riverside Stables. Rooms include premium amenities.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Open bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Contemporary and unique in design, Superior Twin Rooms exclusively on high floors feature a king bed, 49-inch smart TV, high-speed internet, luxurious bathroom and commanding views of the racecourse or Riverside Stables. Rooms include premium amenities.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Open bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Allowing for greater mobility, 2 Single Beds , smart TV, high-speed internet, large bathroom with handrails and extensive views of the racecourse or Riverside Stables. All rooms feature Nespresso coffee machine and tea/coffee making facilities.

Max. number of persons
2
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x

Single bed(s) x

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Allowing for greater mobility, our special access room feature a queen bed, smart TV, high-speed internet, large bathrooms with walk-in shower and accessible handrails. Offering extensive views of the racecourse or Riverside Stables.

Max. number of persons
2
Area
From 35 m² / 376 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

A contemporary and unique room, featuring a 49-inch smart TV, high-speed internet, luxurious bathroom and commanding views of the racecourse or Riverside Stables. All rooms feature Premium amenities and Nespresso coffee.

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • TV with on-screen billing info
  • Web TV
  • In-house moviesAdditional charge
  • 48'/122 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop

Suite

Executive Suite with 1 kingsize bed

These suites exude luxury from every corner with extra-large bathrooms including separate bath and shower. Each offers the ultimate in comfort with additional separate lounge area and all extensive views over the racecourse.

  • Views:

    Park view

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 48 m² / 516 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Hotel location

The William Inglis Hotel Warwick Farm - MGallery Collection

155 Governor Macquarie Drive
2170 WARWICK FARM
Australia

GPS:-33.914692, 150.945554

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 144 rooms
  • 7 rooms for people with reduced mobility
  • 22 connecting rooms
  • 144 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Vietnamese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line
  • High Speed WiFi Additional charge

Air conditioning

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Well-being

Chiltern Pool Deck

  • Outside
  • On site

Fitness Centre Additional charge

  • On site
  • Massage Additional charge

Sports and leisure

Gym

  • Nearby

Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • 800 parking spaces
  • Parking opened 24/7

Services & equipment

  • Stairs
  • TESLA recharging units

Vehicles

  • Motorcycle places
  • Truck parking

Security

  • Well-lit parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

The Heroic Café is located on the ground floor. The perfect place to start the day with a great coffee or one of our signature Bacon and Egg Rolls.

1867 Lounge is a celebration of the year Inglis commenced operations. Located on the mezzanine, it offers an intimate setting for 100 guests. Relax around the fireplace with a beverage from our extensive menu.

Children are welcome to enjoy breakfast in our restaurant at the following rates: Children under 5 years - Complimentary; Children aged 5-12 years - $20 per child; Children aged 13 years and over - Adult breakfast price applies

Take a dip in our 20m heated pool located on level 9 and take in the sweeping views. Take a swim during your stay or enjoy cocktails while relaxing by the pool in one of the cabanas.

For those who wish to work out during their stay, the fitness centre is located on Level 9 next to Inglis Day Spa. It is fitted out with the latest gym equipment including a variety of cardio and strength facilities with a great view of Riverside stables.

The Inglis Day Spa fuses cosmopolitan luxury with decadent rituals and intimate escapes. Our goal is to fulfill your wishes, to enable you to take a break from everyday life and pamper your senses at the Inglis. Booked directly through inglisdayspa.com.au

Indulge in a sense of rich history, elegance and modern luxury. Your journey together begins with a truly bespoke full service venue. Create your memorable moment and say 'I Do' in any of the 23 unique event spaces onsite at The William Inglis Hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,311 reviews

Customer review rating 5.0/5

Erina W. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Karl A. Business - Confirmed reviews ALL

Dear Mr. A., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed our facilities, views, and service. It is always our aim to provide a touch of class to our guests' experiences. On behalf of the entire team, we thank you and look forward to welcoming you back in the future. Kind Regards, Samantha Plant Operations Manager The William Inglis Hotel Warwick Farm - MGallery Collection

Customer review rating 5.0/5

Natalie K. Families - Confirmed reviews ALL

Dear Ms. K., Thank you for your kind words regarding your recent stay with us. We are delighted that you enjoyed our location, hospitality, and the cleanliness of our rooms. It is always a pleasure to accommodate families, and we look forward to welcoming you back on your next journey. Kind Regards, Samantha Plant Operations Manager The William Inglis Hotel Warwick Farm - MGallery Collection

Customer review rating 5.0/5

Michael J. Business - Confirmed reviews ALL

Dear Mr. J., Thank you for your wonderful feedback. We are delighted to hear that you had an impressive experience and enjoyed our food offerings. Your kind words motivate our team to continue delivering exceptional service. On behalf of the entire team, we thank you and look forward to welcoming you back in the future. Kind Regards, Samantha Plant Operations Manager The William Inglis Hotel Warwick Farm - MGallery Collection

Customer review rating 5.0/5

Mark M. Families - Confirmed reviews ALL

Dear Mr. M., Thank you for your wonderful feedback regarding our customer service. We take great pride in fostering a culture that prioritizes our guests' experiences. Your kind words will certainly motivate our team to continue delivering exceptional service. On behalf of the entire team, we thank you and look forward to welcoming you back in the future. Kind Regards, Samantha Plant Operations Manager The William Inglis Hotel Warwick Farm - MGallery Collection

Customer review rating 4.5/5

Karl A. Business - Confirmed reviews ALL

Great facilities, views and service. A real touch of class.

Dear Mr. A., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed our facilities, views, and service. It is always our aim to provide a touch of class to our guests' experiences. On behalf of the entire team, we thank you and look forward to welcoming you back in the future. Kind Regards, Samantha Plant Operations Manager The William Inglis Hotel Warwick Farm - MGallery Collection

Customer review rating 5.0/5

Natalie K. Families - Confirmed reviews ALL

A great stop over hotel for us travelling with our young family from Victoria to Queensland, just off the fwy, free parking. Upgraded rooms when available. Cleanliness is important to us and the rooms are always amazing, we will be returning

Dear Ms. K., Thank you for your kind words regarding your recent stay with us. We are delighted that you enjoyed our location, hospitality, and the cleanliness of our rooms. It is always a pleasure to accommodate families, and we look forward to welcoming you back on your next journey. Kind Regards, Samantha Plant Operations Manager The William Inglis Hotel Warwick Farm - MGallery Collection

Customer review rating 5.0/5

Michael J. Business - Confirmed reviews ALL

Very impressed with everything, food was amazing

Dear Mr. J., Thank you for your wonderful feedback. We are delighted to hear that you had an impressive experience and enjoyed our food offerings. Your kind words motivate our team to continue delivering exceptional service. On behalf of the entire team, we thank you and look forward to welcoming you back in the future. Kind Regards, Samantha Plant Operations Manager The William Inglis Hotel Warwick Farm - MGallery Collection

Customer review rating 5.0/5

Mark M. Families - Confirmed reviews ALL

The customer service standards of every single person we engaged with during our stay was outstanding. This demonstrated to a culture of excellent customer service and focus on making guests feel special.

Dear Mr. M., Thank you for your wonderful feedback regarding our customer service. We take great pride in fostering a culture that prioritizes our guests' experiences. Your kind words will certainly motivate our team to continue delivering exceptional service. On behalf of the entire team, we thank you and look forward to welcoming you back in the future. Kind Regards, Samantha Plant Operations Manager The William Inglis Hotel Warwick Farm - MGallery Collection

Customer review rating 3.5/5

Jay L. Families - Confirmed reviews ALL

I booked a number of rooms for family members on the understanding that each room would be paid for by each occupier. This proved to be overly cumbersome as only my name could be assigned to each room and on checkout I was billed for more than just my room even though I did not receive an invoice for the extra billing. The standard of accommodation was very good with the rooms well appointed, clean and tidy and housekeeping done professionally. Despite the in-house website saying the 1867 Lounge was open and available on the Saturday night, on arrival it had been closed without signage or any notice. We then proceeded to the Newmarket Room for predinner drinks. The service of the bar staff was poor, at best. They were inexperienced with pouring and serving drinks and also incredibly slow using the billing systems. The bar experience was poor. We had booked for dinner in the Newmarket room and had a similarly poor experience with staff there also. After a long wait I had to get up from the table and ask at the restaurant reception for drinks orders to be taken and later for our food orders to be taken. This was not satisfactory. Again, the waiters were inexperienced having to be shown how to open a bottle of wine which was sealed with a cork. Overall, I could only describe the dinner experience as adequate.

Customer review rating 4.5/5

Sulieti N. Families - Confirmed reviews ALL

GREAT LOCATION, EXCELLENT VENUE, CLEAN ROOMS, COMFORTABLE BED, WONDERFUL STAFF. JUST DISAPPOINTED IN THE BUFFET BREAKFAST ON SATURDAY MORNING. WASN'T THE BEST QUALITY, ESPECIALLY FOR A SATURDAY MORNING WHERE IT'D GET REALLY BUSY. SERVICE AT BREAKFAST WAS ALSO SLOW.

Customer review rating 4.0/5

Caitlin S. Families - Confirmed reviews ALL

We really enjoyed our stay - the hotel was really lovely and the parking was easy. It was a great distance from the sporting complex that we needed to go to and the room service menu was really great The only downside was that we had booked our room for three people and when we arrived there was only a king bed for the three of us and we had to call for a rollaway to be put into our room. There were also only two bath towels provided for our room even though there were three of us on the booking

Dear Ms. S., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the lovely ambiance of our hotel, the ease of parking, and our convenient location near the sporting complex. It is gratifying to know that you found our room service menu to your liking. However, I sincerely apologize for the oversight regarding your room configuration and the insufficient towels provided for your party. We strive to ensure that our guests have a comfortable and seamless experience, and your comments will certainly be taken into consideration as we continue to improve our services. Thank you once again for your valuable feedback. Kind Regards, Samantha Plant Operations Manager The William Inglis Hotel Warwick Farm - MGallery Collection

Customer review rating 3.0/5

Greg D. N. Couples - Confirmed reviews ALL

bed gave my wife and I sore backs. Front desk advised they can provide a mattress topper next time.

Customer review rating 3.5/5

Jo M. Business - Confirmed reviews ALL

Happy hour bar was closed and restaurant did not know what beverages were available during this time and took quite a while to sort out which was disappointing

Customer review rating 4.0/5

Lee W. Business - Confirmed reviews ALL

Whilst i had forgotten to book my accommodation the friendly staff at the desk made sure that i was able to get a room. Some issues with the computer system caused a delay in getting to my room but beyond that the stay was pleasant and uneventful.

Customer review rating 3.5/5

Cynthia L. Y. L. Business - Confirmed reviews ALL

Check in process was smooth thanks to the manager Deepak. Initially disappointed with my room allocation as I could smell cigarette smell in the room the moment you walk in and it was hazy inside as well. Returned to reception to ask for a different room due to this and Deepak was very helpful and understanding even offering to refreshments as an apology for the inconvenience. Otherwise the stay was good.

Dear Ms. L., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that your check-in process was smooth and that Deepak was able to assist you effectively. However, we sincerely apologize for the discomfort you experienced due to the cigarette odor in your room. While we strive to maintain a high standard of cleanliness, we understand how this impacted your experience. Your comments will be reviewed as we continuously aim to enhance our guests' comfort. We appreciate your understanding and hope to welcome you again for a more pleasant stay. Kind Regards, Samantha Plant Operations Manager The William Inglis Hotel Warwick Farm - MGallery Collection

Customer review rating 5.0/5

Erick K. Business - Confirmed reviews ALL

friendly to deal with

Dear Mr. k., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and our staff friendly. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind Regards, Samantha Plant Operations Manager The William Inglis Hotel Warwick Farm - MGallery Collection

Customer review rating 4.5/5

Jennifer P. Business - Confirmed reviews ALL

My upgraded suite was absolutely stunning. The grounds and venue were immaculate and I loved the theme and the views over the stables and track. Food was great. Overall the service was terrific

Dear Ms. P., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your upgraded suite, the immaculate grounds, and the overall service. Your feedback is genuinely appreciated and motivates us to continue providing memorable experiences. Kind Regards, Samantha Plant Operations Manager The William Inglis Hotel Warwick Farm - MGallery Collection

Customer review rating 5.0/5

Megan M. Families - Confirmed reviews ALL

You are always made feel welcome. Nothing is too much trouble and every guest is made feel like their stay is important. I love the personal touches and the staff in the restaurant are brilliant!

Dear Megan M., Thank you for your kind words regarding your experience at The William Inglis Hotel Warwick Farm - MGallery Collection. We are delighted to hear that you enjoyed the ambience and the exceptional service provided by our staff. Your feedback inspires us to keep delivering memorable experiences for our guests. On behalf of the entire team, we thank you and look forward to welcoming you back in the future. Kind Regards, Samantha Plant Operations Manager The William Inglis Hotel Warwick Farm - MGallery Collection

Customer review rating 0.5/5

Kristopher O. Families - Confirmed reviews ALL

Staff are not properly trained to provide accurate information to the guest.Also it seems that they never informed them about All Accor Plus membership as front desk staff during my checkin puzzled when I ask if I would get an upgrade. It become apparent to me now that a lot of Accor hotels have staff shortages that's why there's a lot of fuckup happening and the customer will have a bad experience because of lack of training and cost cutting. Most of the staffs I chatted from different Accor hotels are students mainly because it's cheap labour. So I no longer expect a professional service and prepare for the worse. Accor brand for me is at the bottom of the food chain in terms of service. It's a pity because it has a lot of partners but there is no quality in the service. Including those customer service at Accor Plus. The worst thing is at checkout they will tell you that according to the terms and condition this is blah blah blah but then why you haven't inform me during checkin where I specifically ask if Explorer is recognise. Hotel didn't acknowledge Explorer discount and blame it to the customer. What a shit service where they didn't properly trained their staff and put them there to receive guest. I blamed this to the management of this hotel not the staff. If they are doing their job then experience would be better.

Dear Mr. O., Thank you for taking the time to provide your feedback. We are sorry to learn that you were dissatisfied with aspects of your stay and appreciate the opportunity to clarify the circumstances surrounding your concerns. At the time of your arrival, you specifically enquired about your Accor Plus Explorer discount and whether it could be used in the restaurant. Our team advised you that the Explorer discount does apply to eligible restaurant dining at the hotel. The concern regarding in-room dining was only raised after your departure, when you had already checked out and subsequently wanted to dispute the discount not being applied. At that time, our Front Office Manager explained that the Accor Plus Explorer discount does not apply to in-room dining, in accordance with the applicable Accor Plus terms and conditions. We understand your position that you would have preferred this exclusion to have been specifically explained to you at the time of ordering. However, the fact that the restaurant discount was confirmed to you on arrival did not mean that the discount automatically applied to every dining channel or service. We would also like to clarify the matter regarding your room rate. During departure, you raised a concern that you had selected a lower rate when making your reservation but had subsequently been charged a higher amount, stating that you felt you had been misled. Our team reviewed the reservation and compared it with the booking confirmation you provided. The confirmed reservation and the rate charged by the hotel were consistent with the booking confirmation, and we were therefore unable to identify any discrepancy or error on the hotel's part. We acknowledge that you were disappointed with these outcomes. However, based on the checks undertaken by our team, we cannot agree that you were charged incorrectly or that the hotel failed to honour the applicable Explorer benefit. The restaurant discount was confirmed to you on arrival, while in-room dining is subject to its own exclusion under the membership terms. We take guest feedback seriously, particularly where there is a misunderstanding regarding membership benefits. At the same time, we believe it is important to accurately reflect the sequence of events and the steps taken by our team to address your concerns. Our Front Office Manager took the time to discuss the matter with you and explain the applicable conditions prior to your departure. We regret that the outcome did not meet your expectations and that this resulted in a negative impression of your stay. Nevertheless, we trust that the above provides clarity regarding the rate charged and the application of your Accor Plus Explorer benefits. Kind Regards, Samantha Plant Operations Manager The William Inglis Hotel Warwick Farm - MGallery Collection

Customer review rating 4.5/5

Monica W. Couples - Confirmed reviews ALL

Well appointed Nice rooms

Dear Ms. W., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our accommodations to be comfortable and well-appointed. Your satisfaction is our priority, and we appreciate your comments. On behalf of the entire team, we thank you and look forward to welcoming you back in the future. Kind Regards, Samantha Plant Operations Manager The William Inglis Hotel Warwick Farm - MGallery Collection

Customer review rating 4.0/5

Peter L. Couples - Confirmed reviews ALL

Good

Dear Mr. L., Thank you for taking the time to share your positive feedback. We are pleased to hear that you had a good experience and we thank you for your continuous loyalty. Kind Regards, Samantha Plant Operations Manager The William Inglis Hotel Warwick Farm - MGallery Collection

Customer review rating 4.5/5

Jacquie M. Friends - Confirmed reviews ALL

We stayed here to be near our horse trainer after the races at Randwick.

Dear Ms. M., Thank you for your kind feedback regarding your recent stay at our hotel. We are pleased to hear that our location was convenient for your needs. We hope to welcome you back in the future. Kind Regards, Samantha Plant Operations Manager The William Inglis Hotel Warwick Farm - MGallery Collection

Customer review rating 4.5/5

Andrew B. Business - Confirmed reviews ALL

Excellent quality. Slight mold on lower sealant in the shower but nothing horrible

Dear Mr. B., Thank you for your positive feedback regarding your recent stay. We appreciate your comments on the quality of our hotel and will take note of your observation regarding the shower sealant as we strive for the highest standards in our facilities. On behalf of the entire team, we thank you and look forward to welcoming you back in the future. Kind Regards, Samantha Plant Operations Manager The William Inglis Hotel Warwick Farm - MGallery Collection

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  • 162 reviews 9.2/10 Vibe

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