ibis budget Casula Liverpool 3 stars

Customer review rating (ALL Rating) 3.7/5 372 reviews

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Description

Hotel extras

  • Modern, refreshed rooms catering to single, couples, families & groups

  • Just 5 minutes from Liverpool's shopping, dining & entertainment areas

  • Private outdoor car parking available on-site at the hotel

  • Fast, free & unlimited WiFi available throughout the hotel

  • Easy access to Western Sydney and surrounds by car or public transport

Our accommodation(s)

Book this hotel
Room 1

Standard Room with 1 Queen Bed & 1 Single Bunk Bed. Non smoking room with private ensuite, LCD TV, air-conditioning, hanging rack and WIFI access

Max. number of persons
3
Area
From 14 m² / 150 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Drink vending machine
  • 3 pers. max
  • 14 m² / 150 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Single bed(s)

Standard Room with 1 King bed. Non smoking with private ensuite, LCD TV, air-conditioning, hanging rack and WIFI access. (Single Beds on Request Only)

Max. number of persons
2
Area
From 14 m² / 150 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Drink vending machine

Hotel location

ibis budget Casula Liverpool

437 Hume Highway, Corner of Grove Street
2170 CASULA
Australia

GPS:-33.9388786558483, 150.912509098125

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • 74 rooms
  • 4 rooms for people with reduced mobility
  • 74 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • WiFi in the communal areas
  • WiFi at the hotel Additional charge

Air conditioning

Catering

Breakfast

  • Buffet

Snack and beverage machine

  • Snack and beverage machine
  • On site
  • Parking pricing: 10 AUD 10 AUD Per day

Breakfast

Buffet

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  372 reviews

Customer review rating 4.0/5

Nette M. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Tamekah H. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Heath R. Business - Confirmed reviews ALL

Customer review rating 1.0/5

Deborah B. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Tuan P. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Tamekah H. Couples - Confirmed reviews ALL

It was comfortable and clean

Customer review rating 3.5/5

Heath R. Business - Confirmed reviews ALL

Bit harsh charging for parking on your own site

Customer review rating 1.0/5

Deborah B. Families - Confirmed reviews ALL

The room (121) was ok with nice clean sheets, but the lighting very poor and the bathroom tiles had mould in the grout that needed treatment. The window had no privacy glaze so you could see directly inside if the blind was up. I was not given information about WIFI or that there was no one supervising the venue at night or even a contact after-hours. At around 1030pm a domestic dispute broke out a few doors away from me (ground floor) between me and the reception. I was not feeling safe or comfortable enough to leave my room as I was alone with my 6 year old. It went on for a few hours and I hear police at one point I had a very poor sleep due to this not being being addressed by the hotel. I paid for parking but did not get a pass for the car or any receipt and felt it was not worth it as no one bothered to check.

Customer review rating 4.0/5

Tuan P. Families - Confirmed reviews ALL

ok

Customer review rating 4.0/5

Judy M. Solo - Confirmed reviews ALL

Easy check-in. Comfortable bed and pillow which is important. Off site parking is available for free

Customer review rating 3.0/5

Jade C. Friends - Confirmed reviews ALL

The bed was comfy, but the floors were not clean, and the window wouldn't shut, which made the road noise hard. No staff at reception most of the time, and no welcome drink was offered (I know a budget hotel, but the app told me it was included and to see reception staff, who were nowhere to be found). Overall, if you are just sleeping overnight and intend to spend no time in the room, it is suitable.

Customer review rating 3.5/5

Vic C. Solo - Confirmed reviews ALL

1) The room was adequate for the three nights stay, however, I will express some suggestions. 2) Perhaps have a laminated information card in each rooms that provides a quick overview of: * The front door access timings (eg 10am - 12pm locked require room key access), * The kitchen info and timings, * WIFI access PW, * Laundry facility info and costs, * Any AH contact number (Motel), and emergency organisations numbers for that local area. (There could be an unfortunate reason that a customer is alone and unable to get out of the room to go down stairs in an emergency possibly from a fall). * Any other quick overview of other helpful info. 3) I had to go down stairs to ask if there is WIFI access for customers [Refer above at 2)* WIFI]. Then on return to my room I discovered that the WIFI signal is only accessible to the rooms that are near the reception office anyway. 4) Each room should have a 'do not disturb' door hook sign in the room. 5) Have a courtesy soap in the room for the basin. I had to dig up a soap that I had packed somewhere in my luggage. 6) It is unrealistic that there is a cost to park in the carpark when the motel has adequate parking spaces on the premises for your customers to park. That does not make sense when normally the customers mod of transport to arrive to the motel is in their car and the motel is facilitated with parking spaces for all your customers. On arrival, I was told $10 per night parking or alternatively I could choose to park out on the street at no cost. That also does not make sense? That is bad business practice forcing customers to park on the street when yo have customer parking. What that tells the customer is that you do not value their clientele by stinging the customer with more costs without notice after arrival. As a customer, when I made the online booking I expected that was the expected cost for the three nights booking. I did not expect that when I arrive at the motel I would be fronted with additional costs just to park my car. Although I was given a parking slip for my dashboard that proves my car is owned by a customer on the premises, it is still unrealistic that your customers have to pay to park on the premises. It is not common that a Hotel/Motel charges the customer to park on the premises. 7) Everything I have discussed are standard Hotel/Motel practices it would be beneficial to all parties (The customer and the Motels business reputation) that these be addressed in this Casula Liverpool location, or even at all the locations.

Customer review rating 0.5/5

Shane K. Families - Confirmed reviews ALL

I wasn’t happy with the the overall service with ibis Casula having to ask about using the kitchen not knowing that it closer at a certain time, paying for parking each day

Customer review rating 2.5/5

Jana H. Families - Confirmed reviews ALL

Desperate for an update. Very thin walls. Good for a couple for a cheap overnight stay.

Customer review rating 1.5/5

David H. Business - Confirmed reviews ALL

Check in Closes 10pm. After hours required to telephone. At least 7 attempts made to contact reception prior to check in - all going to answerphone - with message "well contact when ..." just raises stress levels. Eventually on 8th attempt, over about an hour a person answered the phone. Not good enough from my viewpoint, I won't be back

Customer review rating 4.0/5

Rowena S. Couples - Confirmed reviews ALL

The aircon in our room wasn't working but the onsite manager went out of his way to try to help us. Staff are great. Best and most comfortable beds.

Customer review rating 5.0/5

Silala V. Solo - Confirmed reviews ALL

Friendly stuff always proffesional

Customer review rating 5.0/5

Renjith R. Solo - Confirmed reviews ALL

Wonderful and satisfying

Customer review rating 5.0/5

Luke M. Solo - Confirmed reviews ALL

My client has been treated lovely

Customer review rating 5.0/5

Jon T. B. Solo - Confirmed reviews ALL

Quuet and peacefull only complaint was tv didnt pick up well

Customer review rating 1.5/5

Rohan M. Couples - Confirmed reviews ALL

Very unhappy with my overall stay and unlike other Ibis hotels i have stayed at. Although a budget hotel, amenities should still be available for guests. Cleanliness in windows and bathroom extraction fan was very poor. We ended up having dust allergy reactions during our stay.

Customer review rating 5.0/5

Matthew C. Solo - Confirmed reviews ALL

The Liverpool ibis is much better, carpeted and more quiet

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I had just experienced a sudden loss of residence, and so the quiet room, quck access to stocked vending , and a very helpful staff named Angel getting me some extra cutlery when I needed it, my stay was bang for buck. Would stay again if I needed a quick and safe stay.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Beautiful beds and pillows, clean bathroom , microwave and tea and coffee and breakfast (including hot pancakes), and being very close to the motorway made this hotel a great stopping place on our journey from Melbourne to the Gold Coast. Very affordable- best value in Sydney's outskirts.

Other web-users rate our hotel

  • 225 reviews 8.2/10 Location
  • 702 reviews 4.3/10 Room
  • 506 reviews 7/10 Service
  • 21 reviews 2.5/10 WiFi
  • 345 reviews 3.8/10 Cleanliness
  • 192 reviews 8/10 Value
  • 71 reviews 5/10 Breakfast

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