Hi Mark! Thank you for your kind words regarding our staff and the central location of our hotel. We are pleased to hear that you found our team helpful and polite during your stay. Your feedback about the need for updates on certain surfaces is appreciated, and we take all guest comments seriously as they help us improve our services. We hope to welcome you back in the future for another enjoyable stay. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Kurt W., Thank you for your kind feedback regarding your recent stay at our hotel. We are delighted to hear that you found our staff to be friendly and helpful, as well as appreciating the cleanliness and comfort of your room. It is wonderful to know that our location contributed positively to your experience. We look forward to welcoming you back in the future. Best wishes, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Michaela H., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your positive remarks about our prime location and the friendliness of our staff, as we strive to provide a welcoming atmosphere for all our guests. I acknowledge your observations concerning the condition and facilities in your room. It is always our aim to ensure a comfortable and enjoyable stay, and I regret that certain aspects did not meet your expectations. Your feedback about the toilet door, shower doors, and hairdryer has been duly noted. We continually assess our facilities and appreciate insights from our guests, as they play a crucial role in our ongoing improvement efforts. Regarding the absence of a fridge in your room, while we do not provide fridges in every accommodation, we understand that this is a preference for many guests. Please be assured that your comments will be shared with our management team for consideration in future enhancements. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Michael M., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location near the Royal Mile and found our facilities to be clean and well stocked. We strive to provide our guests with a pleasant experience, and your comments are valuable to us. We hope to welcome you back in the future for a longer visit. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Elaine S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you received a warm welcome from our reception team and found your room to be both quiet and functional. It is also wonderful to know that our location contributed positively to your experience. We hope to have the pleasure of welcoming you back in the future. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Hi Diane! Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our location, cleanliness, and the friendly service provided by our team members, Amber and Lisa. Your observation about the electrical outlets is noted, and we understand that the building's historical nature can present some limitations. We appreciate your understanding and hope to welcome you back in the future. Best wishes, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Kevin K., Thank you for your kind words regarding your recent stay at ibis Edinburgh Centre South Bridge - Royal Mile. We are delighted to hear that you found our location convenient and enjoyed a comfortable experience. Our front desk team is committed to providing exceptional service, and it is gratifying to know that their efforts made a positive impact on your visit. We look forward to welcoming you again in the future. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear John W., Thank you for taking the time to provide feedback regarding your recent stay with us at ibis Edinburgh Centre South Bridge - Royal Mile. We appreciate your comments about our prime location, which certainly enhances the experience of visiting our beautiful city. I am genuinely sorry to learn that your room did not meet the high standards we strive to maintain, particularly in a premier room. It is concerning to hear about the issues you encountered, including the condition of the curtains, the coffee pod machine, and the cleanliness of the shower. Our housekeeping and maintenance teams are dedicated to ensuring that all our facilities are in optimal condition, and I regret that this was not reflected during your stay. I understand your disappointment regarding the resolution of these matters and the impact they had on your overall experience. Please be assured that your feedback will be shared with the relevant departments to enhance our service delivery moving forward. It is our goal to ensure all guests have a comfortable and enjoyable experience, and your insights are invaluable in helping us achieve that. Thank you once again for your comments. We hope you will consider staying with us again in the future. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Hi Eric! Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our breakfast offerings and appreciated our convenient location. We apologize for the oversight regarding the soap replenishment in your room, as we strive to provide all necessary amenities for a comfortable experience. Your comments will be taken into consideration as we continuously work to improve our services. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Alan, Thank you for sharing your feedback regarding your recent stay with us. It's disappointing to hear that the location of your room did not meet your expectations, as we strive to provide guests with comfortable accommodations. Being located right in the heart of the city center, and especially when the hotel is fully booked, room allocation is always a subject to availability and cannot be guaranteed. In the future, we do recommend informing our reception in advance, in regards to any preferences. Please note that we strive to provide competitive rates, including at peak times such as the Fringe Festival, and we appreciate your understanding. We hope to have the pleasure of welcoming you back again for a more enjoyable stay. Kind regards, Myrto Front Office Supervisor

Dear Amanda, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you appreciated the friendliness of our staff and enjoyed our breakfast offerings. Your kind words about our team are greatly valued and will be shared with them. We regret to hear of the inconvenience you experienced with the design of the bathroom pod. We do have accesible rooms available that come with a walk in shower which are more suitable for guests with mobility issues. We strive to accommodate all guests as best as we can. Regarding the kettle in your room, we regret that it was not properly serviced prior to your arrival. Cleanliness and attention to detail are of utmost importance to us, and we will address this matter with our housekeeping team to ensure it does not happen in the future. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Best Regards, Louise ibis Edinburgh Centre South Bridge - Royal Mile

Dear Barbara, Thank you for your feedback regarding your recent stay with us. We appreciate your kind words about our location and the friendliness of our staff. It's 2 aspects we're well known for and are proud of. However, it's disappointing to hear that the condition of your room did not meet your expectations. Your comments regarding the necessary improvements to our facilities have been duly noted, as we continuously strive to enhance our guest experience. Please note our friendly reception team is available 24/7 and in the future, we'd appreciate being given the opportunity of rectifying any issues at the time and ensure your comfort. Thank you for bringing these matters to our attention. We hope to have another opportunity of welcoming you back, for an improved experience. Warm regards, Myrto Front Office Supervisor

Dear Suraj S., Thank you for taking the time to share your thoughts regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the overall comfort of your experience. We appreciate your feedback regarding the size of the washroom, as we strive to maintain standards that align with our guests' expectations. Your insights are valuable to us and will be considered for future improvements. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Erik L., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found your experience comfortable. We understand that pricing can be a point of consideration, and we strive to offer competitive rates that reflect the quality and services provided. Your comments will be taken into account as we continuously work to enhance our offerings. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Nora, Thank you for sharing your thoughts regarding your recent stay with us. We appreciate your recognition of our central location, which indeed offers convenient access to many attractions. We strive to provide comfortable accommodation, and I understand that our room sizes may not meet everyone's expectations. Your feedback is valuable, and it will be taken into consideration as we continue to enhance our guest experience. We hope to welcome you back in the future. Best Regards, Louise ibis Edinburgh Centre South Bridge - Royal Mile

Dear Michael S., Thank you for taking the time to share your feedback regarding your recent stay at ibis Edinburgh Centre South Bridge - Royal Mile. We are pleased to hear that you found our hotel to be in a great location and that our staff made a positive impression on you. Your kind words about their service are greatly appreciated. We acknowledge your comments concerning the maintenance of your room. Please be assured that we strive to maintain high standards of cleanliness and comfort, and your observations regarding the walls and shower have been noted for further review. Regarding the room temperature, our policy is to ensure a comfortable environment for all guests, with a maximum limit set for the benefit of overall comfort. We understand that individual preferences may vary, and we appreciate your understanding in this matter. Your feedback is invaluable as we continually work to enhance our guests' experiences. We hope to welcome you back in the future for an improved stay. Kind regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Hi Teresa! Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our front desk team, particularly Lisa, was able to assist you with an early check-in and provide valuable recommendations for your visit. It is wonderful to know that our central location contributed positively to your experience. We look forward to welcoming you back on your next trip to Edinburgh. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Eabhnat N. F., Thank you for taking the time to share your feedback regarding your recent stay with us at ibis Edinburgh Centre South Bridge - Royal Mile. We are pleased to hear that you found our location convenient, allowing you easy access to key attractions and amenities in the area. It is always our intention to provide guests with a comfortable and accessible experience while visiting Edinburgh. We appreciate your comments about the comfort of the bed and the cleanliness of your room. Your satisfaction in these areas is of utmost importance to us, and we are glad to know that they met your expectations. However, we acknowledge your observations regarding the condition of the hotel interior and the carpet. We constantly strive to maintain our facilities to the highest standards, and your feedback will be taken into consideration as we continue to enhance our environment. Regarding the noise from the nearby nightclub, we understand that this can be a concern for guests seeking a peaceful night's sleep. We recommend earplugs for those sensitive to sound, as you have mentioned. While we cannot control the external noise, we do our best to provide a comfortable atmosphere for all our guests. We also appreciate your remarks on our breakfast offerings. Feedback such as yours is valuable, as it helps us identify areas for improvement. We continually seek to provide a varied and enjoyable breakfast experience for our guests. We thank you for your feedback and hope to welcome you back in the future, where you may enjoy another stay with the advantage of earplugs for a peaceful night. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Sally E., Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and our staff helpful. However, we regret that the room did not meet your expectations in terms of space and ventilation. Your comments are valuable to us, and we will continue to strive for improvements in our guest experience. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile