Dear Christopher, Thank you so much for your feedback! We are delighted to hear that you enjoyed a warm welcome, found your room with the super king bed and garden view comfortable, and enjoyed our excellent breakfast selection. We also appreciate your constructive note regarding dinner and will pass your comments along to our kitchen team as we continually refine our menus. It is wonderful to know you would stay with us again, and we look forward to welcoming you back in the future! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Dear Nigel D., Thank you for taking the time to tell us about your experience at the Mercure Hull Grange Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Julie, Thank you so much for your wonderful feedback! We’re delighted to hear that you had such an enjoyable stay and found your bedroom clean, warm and comfortable. It’s lovely to know you enjoyed using our pool, sauna and jacuzzi, and that our leisure team made you feel so welcome. We really appreciate your kind comments and are pleased to hear you’ll be returning. We look forward to welcoming you back, and hopefully you’ll have the opportunity to enjoy our bar and restaurant facilities next time too! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Pamela, Thank you for sharing your feedback. We’re very sorry to hear about the repeated issues with your room entry cards and appreciate how frustrating it must have been having to make the long walk back to reception each time. We sincerely apologise for the inconvenience caused and will pass your comments on to our team so we can look into this further. We hope we have the opportunity to provide you with a much smoother experience on a future visit. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Richard, Thank you for your lovely feedback! We’re delighted to hear you had a very good stay with us. We hope to welcome you back again soon! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Simone, Thank you so much for taking the time to leave such a detailed and balanced review. We’re delighted to hear that, despite a few issues during your stay, you felt they were handled well by our team and that you would definitely return. We sincerely apologise for the initial confusion with your meal package and for assigning you a room above a wedding. We completely understand how disruptive this could have been, and we’re pleased our team was able to move you to another room that evening and that the manager was able to offer a reduction to your bill as a gesture for the inconvenience. We’re also sorry about your experience with the dessert. We’re glad that our waitress and manager were able to resolve the situation for you, and we’ll make sure your kind comments about their handling of the matter are passed on. It’s particularly pleasing to hear that you enjoyed the rest of the food and our leisure facilities. Thank you also for highlighting the toilet seat, bedside sockets and accessibility points. We’ll ensure these comments are passed to the relevant teams. Your feedback regarding breakfast timings is also appreciated and will be taken into consideration. Most importantly, thank you for your kind words about our staff. We’re thrilled that their efforts made such a positive impression, and we look forward to welcoming you back again in the future! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Kieran, Thank you for taking the time to share your feedback. We’re pleased to hear that, apart from your experience with the chef, you found our team polite, attentive and committed to making your stay as enjoyable as possible. We’ll certainly pass your kind comments on to the staff. We’re very sorry, however, to hear about the condition of your room and the issues you experienced with the bath. This is certainly not the standard we aim to provide, and your comments have been shared with our maintenance and housekeeping teams for review. We’re equally disappointed to hear about your experience with the food. We apologise that the meals did not meet your expectations, and particularly for the repeated attempts needed to prepare your gammon and sweet potato fries. Your feedback has been passed on to the relevant team so that this can be looked into. We’re glad that our location worked well for your work commitments, and we’re sorry that the condition of the accommodation and your dining experience affected your overall stay. Thank you again for your honest feedback, as it helps us identify the areas where we need to improve. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Steve, Thank you for taking the time to leave your feedback. We’re pleased to hear that you found the check-in process quick and efficient. We’re sorry that the condition of the room fell short of your expectations. We appreciate your comments regarding the décor, bathroom, and lack of sufficient plug sockets, and we’ll pass these points on to the relevant teams for consideration. We’re also sorry that you felt the room did not represent good value for the £130 you paid. Your feedback is important to us and helps highlight the areas where improvements are needed. Thank you again for your honest comments. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Thank you for taking the time to share your detailed feedback and for rating your overall experience 70/100. We are pleased to hear that you found your bedroom clean and comfortable, our team friendly and helpful, and that you enjoyed the swimming pool and the warm service from our bar team. We are also glad that we were able to accommodate you in a quieter area of the hotel during what was a particularly busy evening, and that you appreciated being able to bring your dog. We are, however, sorry to hear about the condition and cleanliness of the bathroom. The mould on the tiles and the paper coming away from the ceiling are certainly not the standards we aim to maintain. Your comments have been noted and will be shared with our housekeeping and maintenance teams so that these issues can be addressed. Thank you again for your honest feedback. We hope to have the opportunity to welcome you and your dog back and provide an improved experience on your next visit.

Thank you so much for taking the time to share your kind and thoughtful feedback, and for giving us a wonderful 100/100 rating. We are truly pleased to hear that our reception team and housekeeping team were able to make your stay a little easier during what must have been a very difficult and worrying time. It is lovely to know that their kindness, flexibility and helpfulness made a positive difference to you. We will be delighted to share your lovely comments with the whole team, especially our reception colleagues and housekeeping team. Your recognition means a great deal to everyone. Thank you also for your kind comments about our bar and restaurant. We hope that when you return, it will indeed be on a much happier occasion and that we will have the pleasure of welcoming you both back. With our very best wishes to you and your partner.

Dear Alan, Thank you so much for your lovely review and for choosing to stay with us so many times on your journeys up north. It’s always a pleasure to welcome you and your dogs, and we’re delighted that you find our team accommodating and helpful. We really appreciate your continued support and look forward to welcoming you again on your next trip! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Charlotte, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and disappointed that we did not meet the standards you rightly expected from us. The issues you have described regarding the cleanliness of the room, damp, bedding, communal areas and lift are particularly concerning. We also take your comments regarding the bar service, availability of drinks, staff performance and the condition of the buffet equipment very seriously. The food-service and hygiene concerns you have raised are not standards we expect to see, and we will be investigating these matters with the relevant teams. We fully appreciate how frustrating and unpleasant this experience must have been, particularly given the price you paid. Your feedback has highlighted several areas where we need to improve, and we are grateful that you have brought them to our attention. Please accept our sincere apologies for the shortcomings during your stay. We would welcome the opportunity to discuss your experience further and address your concerns directly. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Geoffrey, Thank you so much for your wonderful review. We’re delighted to hear that you enjoyed your stay and found the hotel well located, your room clean and comfortable, and our team friendly and helpful. It’s fantastic to hear that you enjoyed both your evening meal and our buffet breakfast, and we’re especially pleased that you were impressed with the food and service. We’ll be sure to pass your kind words on to Louise — she will be thrilled to know how much you appreciated her service. Thank you also for your helpful feedback regarding the lack of drawers in the room. We really appreciate you taking the time to share your experience, and we hope to welcome you back again soon. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Andrea, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff friendly and helpful, and that you enjoyed the breakfast. We’re sorry to hear that you felt the hotel was looking tired and that our evening meal offerings did not meet your expectations. Your comments are very valuable to us, and we’ll certainly share your feedback with the relevant teams as we continue to look at ways to improve our facilities and dining experience. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Rebecca, Thank you for your lovely review! We’re delighted to hear that you enjoyed your stay with us, particularly our dog-friendly facilities and lovely breakfast. It’s also great to know that our location was perfect for the party you were attending. We hope to have the pleasure of welcoming you and your four-legged friend back again in the future! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Colin, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your stay with us and that our reception, rooms, restaurant and spa all ticked the boxes! We’re sorry to hear about the inconvenience with your key card, especially after the long walk to your room. We completely understand how frustrating that must have been and appreciate your patience. It’s wonderful to hear that, despite this, you had an enjoyable stay and would happily return to Hull Grange Park. We look forward to welcoming you back again soon! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel