Dear Mr. T., Thank you for your feedback regarding your recent stay. I apologize for the inconvenience you experienced with the smoking room assignment. We strive to accommodate our guests' preferences and will take your comments into consideration for future improvements. Warm Regards, Amreeta Banerjee General Manager

Dear Lie J. V. L., Thank you for your feedback regarding your recent stay. I apologize for the inconvenience caused by the smoking smell and the unavailability of a non-smoking room. Your concerns are duly noted, and I appreciate your understanding in this matter. Warm Regards, Amreeta Banerjee General Manager

Dear Raghunandana R., Thank you for your feedback regarding your recent stay. I am pleased to hear that you appreciated our convenient location and comfortable accommodations. However, I regret to learn that our service did not meet your expectations, particularly in terms of staff responsiveness and the quality of breakfast. Your comments are invaluable, and I assure you that they will be reviewed to enhance our guest experience in the future. Warm Regards, Amreeta Banerjee General Manager

Dear Tushar P., Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. We regret that your food order was not delivered as expected and, more importantly, that the cleanliness of the room was not up to standard. Finding dead insects on the chair is certainly unacceptable and should have been identified during the room inspection before your arrival. We have shared your feedback with our Housekeeping, F&B, and Engineering teams for immediate attention, with a focus on thorough room inspections and timely service delivery. We truly value your feedback and regret that we fell short of your expectations. We hope to have an opportunity to provide you with a much better experience on your next visit. Warm Regards, Amreeta Banerjee General Manager

Dear Mr. D., Thank you for taking the time to share your positive experience at ibis Mumbai Airport. We are delighted to hear that our strategic location, along with the exceptional hospitality provided by our staff, made your stay memorable. It is gratifying to know that our team was able to assist you with an early check-in and that you enjoyed the complimentary breakfast options while you waited. We strive to provide thoughtful gestures that enhance our guests' experiences, and it is wonderful to hear that our culinary offerings, including the butter chicken and the specially prepared podi dosa, met your expectations. Your kind words about our staff's warmth and attentiveness, as well as the cleanliness and comfort of our rooms, are greatly appreciated. Thank you once again for your kind feedback. We look forward to welcoming you back for another perfect stay in the future. Warm Regards, Amreeta Banerjee General Manager

Dear Darshpreet G., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you found our reception staff to be cooperative. However, I regret that your experience was marred by the cigarette smell in your non-smoking room. We strive to maintain a clean and pleasant environment and will address this matter with our housekeeping team. I also appreciate your comments about the breakfast spread and the perceived value of your stay. While we aim to provide a range of options, I understand that your expectations were not met this time. Regarding your concerns as a Gold member, we continuously evaluate our offerings to enhance guest experiences. Lastly, I apologize for the oversight regarding the hand towel in your washroom. Thank you for bringing these issues to our attention, and I hope to welcome you back for a more satisfying stay in the future. Warm Regards, Amreeta Banerjee General Manager

Dear Dollapun J., Thank you for your feedback. We regret that your experience did not meet expectations regarding cleanliness and breakfast variety. Your comments on the towels and bathroom conditions have been noted for review, as we strive to maintain high standards for our guests. Warm Regards, Amreeta Banerjee General Manager

Dear Chandra p. S., Thank you for sharing your feedback. We regret to learn that your experience did not meet your expectations and that you found it average. Your comments are valuable to us as we strive for improvement. Warm Regards, Amreeta Banerjee General Manager

Dear Nikita G., Thank you for sharing your feedback regarding your check-in experience. I sincerely apologize for the inconvenience you encountered with the room key activation. We take such matters seriously and aim to provide a seamless experience for our guests. Warm Regards, Amreeta Banerjee General Manager

Dear Amritanshu S., Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused during your stay. We understand how uncomfortable it must have been to experience an air-conditioning issue, along with dissatisfaction regarding the bed arrangement. This is certainly not the experience we want our guests to have. We have shared your feedback with our Engineering and Housekeeping teams to ensure the AC functionality and room setup are thoroughly checked before the next guest arrival. We truly regret the inconvenience and disappointment caused and hope you will give us another opportunity to provide you with a much more comfortable stay. Warm Regards, Amreeta Banerjee General Manager

Dear Sivakumar v., Thank you for your kind feedback regarding your recent stay at ibis Mumbai Airport. We are delighted to hear that our convenient location, cleanliness, and breakfast met your expectations. It is always gratifying to know that our accommodations suit the needs of our guests, especially solo travelers. We appreciate your positive remarks and hope to welcome you back in the future for another pleasant experience. Amreeta Banerjee General Manager

Dear Vivek A., Thank you for sharing your experience regarding your recent stay with us at ibis Mumbai Airport. I sincerely regret to learn that your expectations were not met, particularly in terms of the cleanliness of your room and the quality of food provided during your stay. Your feedback about the upholstery condition and the presentation of food is important to us, and I will ensure that it is reviewed by our team. Furthermore, I apologize for the delays you experienced with the A La Carte service, as well as the issues you encountered during breakfast. We strive to maintain high standards in our food offerings, and it seems we fell short in this instance. Your comments regarding the food presentation and hygiene practices will be taken into consideration as we continually evaluate our services. We value your feedback, and I appreciate your candor. Thank you once again for bringing these matters to our attention. Amreeta Banerjee General Manager

Dear Vijay K., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient and your room comfortable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Amreeta Banerjee General Manager

Dear Sandeep U. P., Thank you for sharing your feedback with us. While we are pleased that you were able to check in promptly at 1:00 PM, we sincerely apologize that the condition of the room did not meet the standards you expected from ibis. We regret the inconvenience caused by the shower room door not closing properly and the non-functional shower gel dispensers. These are issues that should have been identified and resolved before the room was assigned. We have shared your feedback with our Housekeeping and Engineering teams to ensure the necessary checks are carried out more thoroughly. We truly value your feedback and understand your disappointment. We hope you will give us another opportunity to provide you with the comfortable and well-maintained stay you rightly expect from ibis. Sincerely, Amreeta Banerjee General Manager

Dear Abhijit B., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our services and hospitality, and we appreciate your special mention of Gauri. Your kind words motivate our team to continue providing excellent experiences. Amreeta Banerjee General Manager