Dear Richard, Thank you for sharing such a valuable review. We are delighted that our location opposite the station made your arrival so convenient. It is great to hear that you found the main attractions within easy walking distance and that your stay felt simple and straightforward. However, we are sorry that the surrounding area did not fully meet your expectations. Our team is always on hand to help guests make the most of the neighbourhood and discover the best routes into the historic heart of Brussels. Nonetheless, we truly value knowing that the convenience of our hotel worked so well for you and your partner. Our team takes pride in offering a comfortable base for couples visiting the city. We hope that you will return in the future. Best regards, Christophe Lac, Hotel Manager

Dear Linzmarie, Thank you for taking the time to share your thoughts with us. We are delighted that you found your room comfortable and pleasant. However, we are sorry that the lighting issue you reported was not resolved during your stay. Our team is always available at the front desk to handle such requests on the spot, and we regret that we missed the opportunity to assist you. Nonetheless, we are glad our location opposite the Gare du Midi made your travels easy. It is great to know you would choose to stay with us again. We all hope we have the pleasure of seeing you again. Best regards, Christophe Lac, Hotel Manager

Dear Martin, Thank you for positively reviewing your visit. We are delighted that you found your stay so comfortable. Our hotel aims to provide a restful experience, and it is wonderful to know you felt at ease throughout your visit. We also hope you were able to enjoy our location opposite Brussels-South station, making it easy to explore the city with your family. The entire team hopes to see you again in the future. Kind regards, Christophe Lac, Hotel Manager

Cher Bruno, Nous vous remercions pour ce chaleureux commentaire. Nous sommes ravis que vous ayez passé une nuit satisfaisante dans notre hôtel. Votre séjour d’affaires s’est bien déroulé et c’est ce qui compte le plus pour nous. Notre équipe est heureuse de savoir que vous avez également apprécié les avantages du programme de fidélité ALL Accor. Nous savons que nos hôtes y trouvent une vraie valeur ajoutée lors de leurs déplacements. Au plaisir de vous accueillir de nouveau, Christophe Lac, Hotel Manager

Dear Andrew, Thank you for sharing such a valuable review. We are delighted that our bar team made such a positive impression on you with their warm and helpful service. It is also great to know your room felt clean and perfectly suited for a quick overnight stop before continuing your journey. That said, we are sorry that some aspects of your room did not fully meet your expectations. Our maintenance team pays close attention to every detail, and we will look into the points you raised about the flooring and bathroom finish. Nonetheless, we are pleased that our location right opposite the Brussels-South station proved so convenient for your travels, giving you easy access to all the international connections you needed. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future. Christophe Lac, Hotel Manager

Dear Elizabeth, Thank you for taking the time to share your thoughts. We are delighted that you found our location so convenient, right opposite Brussels-South station and just a short walk from the Grand Place. Our team takes great pride in offering a warm welcome and swift service, so it means a lot that you appreciated their friendliness and efficiency. We are also glad the booking process on the Accor ALL App felt quick and easy for you, and that you value the loyalty programme enough to recommend it. The entire team looks forward to welcoming you back in the future. Best wishes, Christophe Lac, Hotel Manager

Dear Emilie, We really appreciate your feedback. We are pleased that you found your room clean and enjoyed the comfort it provided. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the inconvenience you encountered with the bathroom equipment, and our team is always available at the front desk to assist with such situations on the spot. Nonetheless, it is wonderful that our location opposite the Brussels-South station made your trip as a couple more convenient, giving you easy access to the city centre and international connections. We look forward to welcoming you for another pleasant holiday. Best wishes, Christophe Lac, Hotel Manager

Dear Stewart, Thank you for choosing our hotel. We are delighted that you find our team friendly each time you visit. It is wonderful to know our location opposite Brussels-South station makes your Eurostar journeys so smooth. We truly value your loyalty and are glad you are already thinking of staying with us again on your next trip to Brussels. We look forward to seeing you again in the future. Best regards, Christophe Lac, Hotel Manager

Dear Franziska, It was a pleasure to receive this great review. We are delighted that your check-in felt smooth, easy and fast. Our team is also glad you enjoyed a good night’s sleep on our Sweet beds by ibis. We designed them to offer the comfort you need before an early departure. It is wonderful that our location right opposite Brussels-South station made your morning Eurostar connection effortless. It would be our pleasure to have you return on another occasion. Very best wishes, Christophe Lac, Hotel Manager

Dear Paul, Thank you for reviewing your visit to our hotel. We are delighted that you found our booking website easy to navigate and the room rate attractive. Our team works hard to make every step of your journey smooth, from the online reservation to your arrival. We are also pleased that your room felt comfortable and that our front desk colleague made you feel welcome. It means a lot that she could point you towards a great dinner spot and that her helpfulness stood out during your check-in. However, we regret that the internet connection did not meet your expectations. Our complimentary Wi-Fi is available throughout the hotel, and our front desk team is always on hand to help troubleshoot any connectivity issues during your stay. Nonetheless, we are thrilled that our location right opposite Brussels Midi station proved ideal for your stopover. We are also grateful for your loyalty as an ALL Accor Classic member and for the trust you place in our programme. It would be a pleasure to welcome you back for another enjoyable experience. Kind regards, Christophe Lac, Hotel Manager

Dear Denise, It was a pleasure to receive this great review. We are delighted that our location opposite Brussels-South station made your overnight stay so convenient. It is great to hear you found your room clean and comfortable, and that the check-in was quick and easy. Our team works hard to make every arrival smooth and welcoming. We look forward to welcoming you back. Kind regards, Christophe Lac, Hotel Manager

Dear Alexander, Thank you for sharing your thoughts on your recent visit. We are delighted that you found our team members quick, courteous and polite, and that your booking process was smooth and easy. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your remarks about the state of your accommodation on arrival are concerning, and we regret the oversight you encountered. Our housekeeping team is always on hand to address any lapses immediately, and we wish we had been given the opportunity to put things right during your visit. Concerning the luggage storage, this service carries a supplementary charge as detailed on our website. Regarding the absence of tea and coffee amenities, these are available in our premium room category, which also includes a complimentary bottle of water and a larger television. We also apologise for the disturbance caused by maintenance work during your stay; our team is happy to assist with room allocation to ensure greater quiet when such requests are made known to us. Nonetheless, we are pleased that our location opposite Brussels-South station served you well for your onward travel. We hope you will consider giving us another chance to provide the seamless experience you deserve. Best wishes, We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Christophe Lac, Hotel Manager

Dear Kathryn, Thank you very much for this kind review. We are delighted that you found our location so convenient, right opposite the Brussels-South railway station. Our team works hard to make every guest feel welcome, and it means a lot that you appreciated their friendly service. We are also glad you enjoyed our continental breakfast buffet. We take pride in offering a great start to the day, and your kind words confirm we are on the right track. We all look forward to seeing you again in the future. Best regards, Christophe Lac, Hotel Manager

Dear Rumann, We really appreciate this positive review of your recent visit. We are delighted that you enjoyed your room and found our team so helpful. It is great that you appreciated how easy it is to reach the metro lines right from our doorstep. Our location opposite Brussels-South station makes getting around the city simple, and we are glad it worked so well for your trip. We are also pleased that you found the local services nearby convenient during your stay. We look forward to welcoming you back. Best wishes, Christophe Lac, Hotel Manager

Dear Deborah, Many thanks for your valuable feedback. We’re pleased your last-minute booking process went smoothly and you found our beds comfortable. However, we sincerely regret some aspects of your stay fell short of expectations. Our maintenance team has been alerted to thoroughly inspect all room facilities, and we’ve reinforced our cleaning protocols. Regarding WiFi connectivity, our technical team is investigating solutions to enhance coverage. As a hotel directly facing Brussels-South station, we take pride in offering convenient access for international travelers like yourself. Our 24-hour reception remains at your disposal for any immediate needs during future visits. We hope to welcome you back for an improved stay in the future! Best wishes, Christophe Lac, Hotel Manager

Dear Herve, Please accept our sincere thanks for this kind feedback. We’re glad your stay with us provided the restful experience you deserved. Our team takes pride in ensuring seamless bookings through the Accor ALL app and delivering benefits that align with your Platinum status. That said, we regret the technical aspect of your stay fell short of your expectations. We’re actively optimizing our systems to prevent such issues in the future. Nonetheless, we’re thrilled our prime location near Brussels-South Station added ease to your travels. Your loyalty and high recommendation of our program inspire us to keep raising the bar. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Christophe Lac, Hotel Manager

Dear Sanne, Thank you for your positive feedback. We’re thrilled you appreciated our convenient location near Brussels-South Station and found your room comfortable for your trip with friends. It was our pleasure to create a festive atmosphere aligned with the concert theme, we love helping guests feel immersed in the city’s energy. Your kind words about our housekeeping team and efficient check-in process are truly valued. Knowing these touches contributed to your welcoming experience means everything to us. We’re especially glad our proximity to international transport hubs made your stay seamless. The entire team looks forward to welcoming you back in the future. Best wishes, Christophe Lac, Hotel Manager

Dear Sachin, Thank you for this high rating. We are thrilled to hear your stay at ibis Brussels Centre Gare Midi left such a positive impression. Our team takes great pride in providing warm hospitality, and your recognition of their efforts means a lot to us. That said, we regret any inconvenience caused by our service charges. These fees help us maintain convenient amenities for all guests while keeping our core services accessible. Finally, we’re delighted our central location across from Brussels-South station made your Eurostar journey seamless. The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes, Christophe Lac, Hotel Manager

Dear Cynthia, Please accept our sincere thanks for this glowing review. We’re delighted your family found our services satisfactory during your recent visit. However, we sincerely regret the inconvenience you experienced with the bathroom facilities. Our maintenance team is always ready to address such issues promptly when notified. It was our pleasure to offer you convenient access to Brussels-South station, making your travels smoother during your stay. The entire team looks forward to welcoming you back in the future. Best wishes, Christophe Lac, Hotel Manager