Dear Terrence, Thank you for taking the time to share your feedback. I am very sorry to hear about the sewage odour you experienced in your bathroom during your stay. This is certainly not the standard of comfort we aim to provide for our guests. I also regret that, after such a long 12-hour journey, you were unable to fully relax and enjoy your stay with us. Please be assured that your comments have been shared with our Maintenance team so that the issue can be thoroughly investigated and addressed. Had we been made aware during your stay, we would have done our best to offer assistance immediately. We appreciate your feedback, as it helps us improve our guest experience, and we hope you will consider giving us another opportunity to provide you with a more comfortable stay in the future. Kind regards, Asta Povilaityte Assistant General Manager

Dear Ean, Thank you for taking the time to share your feedback. I am sorry to hear that your stay was affected by guests smoking near the fire exit and that this caused discomfort and concerns about your safety. While smoking is only permitted in designated outdoor areas, we understand how frustrating it must have been to experience cigarette smoke near your room and to feel unable to open your window comfortably. Please accept our apologies that the situation was not resolved quickly enough during your stay. Your comments have been shared with our management team so we can review our monitoring procedures and ensure that any inappropriate use of fire exits is addressed promptly. We appreciate your feedback as it helps us improve, and we hope you will give us another opportunity to provide you with a more comfortable experience in the future. Kind regards, Asta Povilaityte Assistant General Manager

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel clean and tidy, appreciated our friendly staff, and enjoyed our convenient location near your workplace. It is also wonderful to know that you felt we offered good value for money. Your kind comments are greatly appreciated and will be shared with our team. We look forward to welcoming you back to ibis London Thurrock M25 on your next visit. Kind regards, Asta Povilaityte Assistant General Manager

Dear Joseph, Thank you for your fantastic feedback. I am delighted to hear that you enjoyed your stay and that our team gave you such a warm welcome after a long day of travelling. It is wonderful to know that you found our staff friendly and welcoming, and that you were able to relax and enjoy both the restaurant and the bar during your visit. Your kind comments mean a great deal to us, and I will be sure to share them with the team. Thank you for taking the time to leave such a lovely review. We look forward to welcoming you back to ibis London Thurrock M25 again soon. Kind regards, Asta Povilaityte Assistant General Manager

Dear Olufemi, Thank you for your feedback. I am sorry to hear that your stay did not meet your expectations. We understand how important it is to have a comfortable room environment, and I apologise for the inconvenience caused by the temperature in your room. Please be assured that your comments have been shared with our team for review. We value all guest feedback as it helps us identify areas where we can improve. We appreciate you taking the time to share your experience and hope to have the opportunity to welcome you back and provide a much better stay in the future. Kind regards, Asta Povilaityte Assistant General Manager

Dear Dean, Thank you for your wonderful feedback. We are delighted to hear that you found our team friendly, efficient, and helpful throughout your stay. It is also great to know that you were pleased with the cleanliness, comfort, and facilities of your room. Your kind words will be shared with the team, who will be thrilled to know their efforts made a positive impact on your experience. We truly appreciate your review and look forward to welcoming you back to ibis London Thurrock M25 in the near future. Kind regards, Asta Povilaityte Assistant General Manager

Dear Jane, Thank you for your wonderful review. We're delighted to hear that you had a great stay with us and that our hotel was the perfect stop before your cruise from Tilbury. It's always a pleasure to provide our guests with a comfortable and convenient experience before they set off on their travels. We hope you had a fantastic cruise and look forward to welcoming you back to ibis London Thurrock M25 in the future. Kind regards, Asta Povilaityte Assistant General Manager

Dear Lisa, Thank you for taking the time to share your feedback. We are delighted to hear that you found our hotel comfortable and conveniently located for your stopover. It is also wonderful to know that you enjoyed the breakfast and that our team made you feel welcome and well looked after. I am sorry to hear about the issue with the toilet flush in one of your rooms. Please accept our apologies for the inconvenience caused. Your comments have been shared with our maintenance team so that the matter can be investigated and resolved. Thank you again for your kind review. We hope to have the pleasure of welcoming you back to ibis London Thurrock M25 in the near future. Kind regards, Asta Povilaityte Assistant General Manager

Dear Sharon, Thank you for your lovely review. I'm so pleased to hear you had a pleasant stay and that our team made you feel welcome. It's great to know you enjoyed the breakfast choices and found the room clean overall. Thank you as well for pointing out the areas where we can do better. I've shared your comments about the room temperature, the limescale around the tap and plug, and the coffee machine with the relevant teams so we can look into these issues. We really appreciate your honest feedback, and it's wonderful to hear that you'd definitely stay with us again. We look forward to welcoming you back soon. Kind regards, Asta Povilaityte Assistant General Manager

Dear Thomas, Thank you for your feedback. I'm really sorry your stay ended on such a disappointing note. I can completely understand how frustrating it must have been to be locked out of your room at 6am, especially when all of your belongings were still inside. While our team did arrange another room for you, I appreciate that this didn't make up for the inconvenience and disruption to your morning. Please accept our sincere apologies for the issue with the door lock. We have shared your comments with our maintenance team so the matter can be investigated and prevented from happening again. Thank you for bringing this to our attention, and I hope we'll have the opportunity to provide you with a much better experience in the future. Kind regards, Asta Povilaityte Assistant General Manager

Dear Matt, Thank you for your fantastic review and for awarding us a perfect score. We are delighted to hear that you enjoyed your stay and appreciated our convenient location, ample parking, reliable Wi-Fi, and the value offered by our bar and restaurant. It is also wonderful to know that you found your room clean and comfortable, and that our team maintained it well throughout your stay. Your kind comments mean a great deal to us, and I will be sure to share them with the team. We are especially pleased to hear that you would choose to stay with us again when visiting the area. Thank you once again for your feedback. We look forward to welcoming you back to ibis London Thurrock M25 in the future. Kind regards, Asta Povilaityte Assistant General Manager

Dear Peter, Thank you for taking the time to share your feedback following your stay. I am pleased to hear that you found the hotel convenient for a stopover, appreciated the parking facilities, and enjoyed a quiet and clean room. I am sorry, however, that your dining experience did not fully meet your expectations. Your comments regarding the fish and chips and the restaurant offering have been noted and will be shared with our kitchen team for review. We appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards, Asta Povilaityte Assistant General Manager

Dear John, Thank you for taking the time to share your feedback. We are delighted to hear that you had a pleasant and comfortable stay with us. It's wonderful to know that your experience was smooth from arrival to departure, with quick and easy check-in, a clean and comfortable room, and a hassle-free check-out. We truly appreciate your kind comments and look forward to welcoming you back to ibis London Thurrock M25 again soon. Kind regards, Asta Povilaityte Assistant General Manager

Dear Adetutu, Thank you for your fantastic review. We are delighted to hear that you enjoyed our convenient location, friendly staff, and the welcoming environment at our hotel. Your kind feedback is greatly appreciated and serves as wonderful encouragement for our team. Thank you for choosing ibis London Thurrock M25. We look forward to welcoming you back for another excellent stay in the near future. Kind regards, Asta Povilaityte Assistant General Manager

Dear Johann, Thank you for your wonderful review. We are delighted to hear that you had a very pleasant stay and found our location convenient. It is especially rewarding to know that our team made a positive impact on your experience with their helpful service. Your kind feedback means a lot to us, and we will be sure to share it with the team. We truly appreciate your support and look forward to welcoming you back to ibis London Thurrock M25 in the near future. Kind regards, Asta Povilaityte Assistant General Manager

Dear Andrew, Thank you for your feedback regarding your recent stay. We are pleased that you found our location convenient for Lakeside shopping and appreciated the cleanliness and comfort of your room. We understand that the surrounding industrial area may not offer the most scenic views; however, many guests find our location ideal for both business and leisure travel due to its excellent transport links and proximity to local attractions. Thank you for staying with us, and we hope to welcome you back again soon. Kind regards, Asta Povilaityte Assistant General Manager

Dear James, Thank you for your fantastic review and for your continued loyalty to our hotel. It is always a pleasure to welcome you back, and we are delighted to hear that you consistently have a good experience with us. Your kind words about Niko will mean a great deal to her. We are very fortunate to have such a dedicated team member, and we will be sure to pass on your compliments for keeping your room spotless. Thank you again for your ongoing support. Kind regards, Asta Povilaityte Assistant General Manager

Dear Susan, Thank you for your wonderful feedback and for awarding us a perfect score. We are delighted to hear that you found your twin room clean, comfortable, and quiet, providing exactly what you needed after a long journey. It is also great to know that you enjoyed our breakfast and that our friendly team helped make your stay even more enjoyable. We truly appreciate your kind comments and hope to welcome you back to ibis London Thurrock M25 again soon. Kind regards, Asta Povilaityte Assistant General Manager

Dear Adesola, Thank you for taking the time to share your feedback and for choosing to stay with us again. We are pleased to hear that you found your room comfortable, appreciated the cleanliness of the hotel, and that our housekeeping team made a positive impression. It is also wonderful to know that you noticed the upgrades since your last visit. However, I was sorry to learn about the air conditioning leak in your parents' room. While the issue was brought to our attention at check-out and we were therefore unable to address it during your stay, we appreciate you taking the time to make us aware of it. Please accept our apologies for the inconvenience caused. Thank you also for your comments regarding your interaction at reception. We value all guest feedback, as it helps us improve both our facilities and the service we provide. Thank you again for your valuable comments. We hope to have the opportunity to welcome you and your family back and provide an even better experience on your next visit. Kind regards, Asta Povilaityte Assistant General Manager