Dear Natalie J., We are delighted to receive your wonderful feedback regarding your recent visit to Hotel Waterloo Singapore - Handwritten Collection. It is fantastic to hear that our central location served as a perfect base for your explorations, with the seamless connectivity of the nearby MRT stations and the vibrant local dining scene right at our doorstep. We will certainly share your kind words with Henry, who will be heartened to know his assistance made such a positive impact on your stay. Recognizing our team members for their dedication is always a highlight for us as we strive to provide a warm and personalized experience for every guest. We look forward to welcoming you back for another memorable visit to the city. Warm regards, Janet Guest Experience Executive

Dear Marcia R. P. M., We are delighted to receive your wonderful feedback regarding your stay at Hotel Waterloo Singapore - Handwritten Collection. It is fantastic to hear that our central location and functional room design provided the perfect base for your visit to the city. We take great pride in our team's dedication to service, and we are particularly pleased that Mr Sng’s attentive care made such a positive impression on your stay. We have shared your kind words with Mr Sng and our restaurant partners, as they will be thrilled to know their efforts contributed to your excellent experience. We look forward to welcoming you back to our property in the heart of the arts district soon. Warm regards, Janet Guest Experience Executive

Dear Annisa N. H., It is a pleasure to read such a wonderful review. We are delighted that your stay at Hotel Waterloo Singapore - Handwritten Collection was "perfect" for you and that we could provide the seamless experience you were looking for. We are particularly pleased that our team’s helpful service and the cleanliness of our rooms made such a positive impression. Our central location is something we are very proud of, and it is great to know that the nearby MRT stations and bus stops made exploring the city convenient for you. Thank you for recognizing the value we strive to offer our guests, and we look forward to welcoming you back for another excellent visit in the heart of the city. Warm regards, Janet Guest Experience Executive

Dear Weicheng L., It is a pleasure to receive such a wonderful review, and we are thrilled to know that our hotel has become your preferred choice whenever business brings you to Singapore. We are delighted that our central location and the comfort of our beds provide the seamless, restorative experience you need while traveling for work. Knowing that you return to stay with us time and again is the highest compliment we could receive. At Hotel Waterloo Singapore - Handwritten Collection, we take great pride in offering a modern, efficient sanctuary in the heart of the city, and we look forward to welcoming you back for another successful visit soon. Warm regards, Janet Guest Experience Executive

Dear J. C. J., Congratulations on your ROM! We are absolutely delighted that you chose Hotel Waterloo Singapore - Handwritten Collection for such a significant milestone. It was a true pleasure for our team to assist with the room decorations, and we are thrilled to hear that this gesture added a special touch to your celebration. We are also glad that you enjoyed our prime location in the heart of the arts district, which provides such convenient access to the best of Singapore’s attractions. While our rooms are designed with a focus on modern urban efficiency and functional comfort, we appreciate your feedback regarding the room features. We have shared your comments about the showerhead holder with our engineering team to ensure it is addressed during our routine maintenance checks. Regarding the lighting, we have integrated the Aiello smart system to offer a high-tech, contemporary experience, though we certainly understand that preferences for traditional analog controls vary. Your insights are invaluable as we continue to refine the balance between innovation and guest intuition. We are so pleased that you had a memorable stay with us overall. We look forward to the opportunity to welcome you back for many more anniversaries in the future. Warm regards, Janet Guest Experience Executive

Dear Simon E. M. S., We are thrilled to receive such a positive review of your stay at Hotel Waterloo Singapore - Handwritten Collection. It is wonderful to hear that our central location provided the perfect vantage point for your city visit and that our team made such a great impression on you. We have also shared your kind words regarding the breakfast variety with our restaurant partners, as they strive to offer a vibrant start to the day. Regarding the swimming pool, we appreciate your feedback; it was designed as a functional urban facility to offer a refreshing dip within the heart of our high-density city center. We look forward to the pleasure of welcoming you back for another seamless experience in the near future. Warm regards, Janet Guest Experience Executive

Dear Leonie, We appreciate you taking the time to share your feedback. It is rewarding to know that our proximity to the local train stations provided you with the convenient connectivity we strive to offer all our guests in the heart of the city. We regret that the design and layout of our rooms did not meet your expectations. In high-density urban environments like Singapore, our property utilizes a compact design philosophy focused on efficiency and high-quality essentials. The placement of the vanity basin outside the bathroom is a deliberate architectural choice intended to maximize usable space and convenience within the room. Similarly, our lobby and bar are designed as an integrated social hub to reflect a modern, fluid city atmosphere, though we understand that some guests may prefer a more traditional, secluded lounge setting. Regarding your interactions with our team, we take your comments seriously. While we aim for seamless service, we recognize that there is always room for growth, and we have shared your observations with our department heads for internal review and training. We hope to have the opportunity to better serve you in the future should your travels bring you back to the area. Warm regards, Janet Guest Experience Executive

Dear Sung A. Y., Thank you for sharing such a wonderful review of your recent stay at Hotel Waterloo Singapore - Handwritten Collection. We are delighted to hear that you had a restorative visit and that our high-quality bedding provided the comfort needed for a great night’s sleep. It is especially heartening to receive your kind words for Dann. We will certainly pass your compliments along to him, as our team strives to provide every guest with warm and attentive service. We are also pleased that you appreciated our central location and found our modern room design to be clean and functional for your needs. We look forward to welcoming you back for another pleasant stay in the heart of the city. Warm regards, Janet Guest Experience Executive

Dear Ramesh K. E., We appreciate you taking the time to share your feedback following your recent stay. While we are pleased you found the property to be clean and well-maintained, we sincerely regret that our service and certain facilities did not consistently meet the high standards we strive to uphold. It is disappointing to hear that our team did not provide a warm welcome during your daily transitions through the lobby. We completely agree that guest experience is paramount, and we will be using your observations to refine our hospitality standards and ensure a more proactive presence at the front desk. Regarding the issue in your bathroom, we have directed our maintenance team to conduct a thorough inspection to address any drainage odors immediately. Additionally, your notes on the breakfast replenishment have been shared with our restaurant partners’ management team to ensure the buffet remains well-stocked for all guests. We value the perspective of a hospitality professional and hope to welcome you back for a significantly improved experience that better reflects our four-star commitment. Warm regards, Janet Guest Experience Executive

Dear Jan M. M., Thank you for sharing your feedback. We are pleased to hear that you enjoyed our convenient location and found our team friendly and efficient. Room sizes in Singapore are generally compact due to the city’s limited space, and we appreciate your understanding. We also appreciate your feedback about the air conditioning and will review how we can improve guest comfort. We hope to welcome you back on your next visit to Singapore. Warm regards, Janet Guest Experience Executive

Dear Jennifer H. W., Thank you for your detailed feedback. We are delighted that you enjoyed our comfortable rooms, convenient location, and helpful team. Our dual-zone bathroom layout separates the toilet and washing areas, designed to make the space more practical for guests sharing the room. We appreciate your feedback on the breakfast selection and will share your comments with our team for consideration. We look forward to welcoming you again. Warm regards, Janet Guest Experience Executive

Dear Jing H., Thank you for sharing your positive review. It is a delight to hear that you found our location convenient and our hotel a suitable choice for your business trip. We look forward to welcoming you again. Warm regards, Janet Guest Experience Executive

Dear Geok S. S. C., Thank you for sharing your experience at Hotel Waterloo Singapore - Handwritten Collection. We are pleased to hear that you found your room cozy and comfortable, and that you appreciated the friendliness of our reception staff. It is wonderful to know that you chose to celebrate your husband's birthday with us. It is with utmost regret to hear of the service shortcomings you encountered at our Antler and Amber restaurant during breakfast. It is essential for our team to maintain a professional demeanor, especially in a hospitality setting, and your feedback is concerning. Your comments will be addressed with our dining management team for review and improvement. Thank you once again for your valuable feedback and we hope to welcome you back for a better experience. Warm regards, Janet Guest Experience Executive

Dear Robert A., Thank you for your time to leave a review for Hotel Waterloo Singapore - Handwritten Collection. We are pleased to hear that you found our hotel comfortable and enjoyed our hospitality and dining services. As Singapore is pretty small, all buildings (including hotels across our city) are affected by the land constraint, which results in generally more compact configuration of hotel rooms. Nevertheless, our room offerings have been designed to provide a delightful environment for our guests without compromising comfort. We appreciate your feedback regarding room size and are delighted that you appreciated our convenient location near the MRT stations. We look forward to welcoming you again. Warm regards, Janet Guest Experience Executive

Dear Chiu Y. J. L., Thank you for your feedback. We apologize that the room cleanliness and daily replenishment of amenities did not meet our usual standards. Your comments have been shared with our Housekeeping team for their attention and improvement. It is our hope to welcome you back for another pleasant stay. Warm regards, Janet Guest Experience Executive

Dear Davide V. M. M., Thank you for taking the time to share such detailed feedback following your stay with us. It is encouraging to know that our convenient location and courteous team members made a positive impression. We are sorry that other aspects of your stay fell short of expectations. The comments regarding the lobby seating, welcome refreshments, and room layout are appreciated and will be taken into consideration as we continue to review the guest experience. Your breakfast experience is also a concern, particularly the comments on the freshness, quality, and variety of the pastries, coffee, and orange juice. These observations have been shared with our third party restaurant partner for further review. While the overall stay did not meet your expectations, we hope to have the opportunity to welcome you again and provide a more enjoyable experience. Warm regards, Janet Guest Experience Executive

Dear Katalin K., Thank you for sharing your feedback regarding your recent stay at Hotel Waterloo Singapore - Handwritten Collection. We are pleased to hear that you appreciated our modern facilities, cleanliness, and the hospitality of our front desk team. Our rooms are designed to optimize space efficiently within the constraints of an urban environment like Singapore, which sometimes means compact layouts that may feel cozy but are intended to provide all necessary comforts. We regret to learn that the size of your room did not meet your expectations and that you experienced privacy concerns due to the window treatment. We appreciate your feedback which will be used for ongoing review of guest accommodations. We are delighted that you found our location convenient, with easy access to the metro stations. We hope to have the opportunity to welcome you back in the future for a more satisfactory experience. Warm regards, Janet Guest Experience Executive

Dear Patrick C. B., Thank you for taking the time to share your feedback. While we appreciate your comment, we strive to provide a more exceptional experience for our guests. We invite you to share any specific suggestions for improvement. Warm regards, Janet Guest Experience Executive

Dear Jennifer K. L., Thank you for your kind words regarding your stay. We are delighted to hear that our front desk team and staff made a positive impression with their helpfulness and kindness. Your feedback is greatly appreciated. Warm regards, Janet Guest Experience Executive