I enjoyed staying on the ship and looking around the history of the fantastic ocean liner

I had a wonderful experience during, The room was small but clean, comfortable, and well maintained, with a beautiful atmosphere and excellent views. The staff were friendly, professional, and always ready to assist. The hospitality, service, food, and overall experience were excellent. Everything was well organized, making the journey relaxing and enjoyable.

I would like to formally express my disappointment regarding several incidents that occurred during our stay. Initially, we were comfortable in our room and had no issues. However, we were later contacted by the hotel and asked to change rooms because the hot water system on our floor had stopped working. Since this inconvenience was caused by a hotel maintenance issue, I went to reception and requested an upgrade as compensation for having to move. The hotel did provide us with an upgraded room, but unfortunately, the air conditioning in the new room was not cooling properly. When I reported the issue, instead of resolving the problem or offering another suitable room, the hotel simply sent a fan to our room. For a hotel of this standard, I found this response very disappointing and unacceptable. The most concerning incident happened on our final day. We had several personal belongings and items that we had purchased in Dubai in our room, including a blender. The blender had been in the room since the beginning of our stay and had never been used. After returning to the hotel from being outside, I discovered that the blender was missing from our room. Naturally, I became extremely concerned and stressed because I initially believed that one of our belongings had been stolen. When I contacted reception, I was informed that hotel staff had removed the blender from our room because, according to hotel policy, such an item was not permitted inside the room. The issue is not simply the hotel policy itself. The serious concern is that hotel staff entered our room and removed one of our personal belongings without our permission, without contacting us, and without leaving any notice explaining what had happened. This is completely inappropriate and caused unnecessary stress and concern. If an item belonging to a guest is not permitted under hotel policy, the professional and respectful approach would be to contact the guest, explain the situation, and request that the item be removed or stored appropriately. Guests should never return to their room and suddenly discover that one of their personal belongings has disappeared, only to later find out that hotel staff removed it without informing them. Between being asked to move rooms due to the hotel's maintenance issue, being given a room with inadequate air conditioning and receiving only a fan as a solution, and finally having a personal belonging removed from our room without our knowledge or consent, our experience was far below the level of service and professionalism we expected. I sincerely hope hotel management takes this complaint seriously, reviews how these situations were handled, and ensures that other guests do not experience the same treatment in the future.

It was good stay overall, I came with my wife and she liked it. Only thing we felt a bit negative is that the pricing for the food was way above, especially for even water at the restaurant. Also during our room stay we tried to call several times the room service around like 8pm and no body answered or called us back. We had to wait too long to get some drinking water at our room. Other than that everything was pretty good and enjoyable.

Good

Please take care of smells and not clean .. the room and the hallway the smell was really so bad can’t even breathe it please take care of it even the room and bathroom was full of dust was not cleaned

It’s was really an amazing experience The food and their service was also good Lado restaurant We recommend u to keep chapels in the room and brush and paste also recommend

Good sea View deck Bathroom door couldn't be locked, please maintain it. Toothbrush and paste was not kept in the room. Breakfast could have been having variety of food. Some of their taste is not so good

Overall stay was pleasant and felt good value for money. Staff service was also good. Room had a odd smell however that was minor.

There needs to be some sort of management that rooms are checked before guests check in , both bedroom and living room air con was not working on arrival although it was fixed things like this need to be checked . TVs desperately need an upgrade no Netflix . Royal suite was nice & big & clean no complaints . Food was not great not much selection and hardly any staff . Chef really needs a revamp of the buffet selection & quality . Son really enjoyed the tour . Nice experience but not dubai standard

My stay there was not what I expected. It was boring and lifeless. The carpet on the floor was dirty, and I noticed water leaking from the ceiling in some areas of the ship. Navigating the way around was also difficult, with few staff members available to provide directions or assistance. I had to pay extra for breakfast for my room guest, and the price was unreasonable for what was offered. It was mostly a basic continental breakfast and certainly did not justify the high charge.

The QE2 is modern history, walking through her corridors is walking in the footsteps of those who made the past. She is a Great British icon. This is my 10th stay. In all honesty, Accor lacks the knowledge of Her, she's as important as The Tower of London, Buckingham Palace or HRY Britannia. Accor has no idea how to advertise her. I actually do since I was art director for several advertising agencies. It's a shame despite I mentioned this, no one has contacted me.

We had a great experience. Food was great! Very courteous and helpful staff. Clean rooms. We walked through the ship it is maintained well. It is an honour to be part of the legacy! reminded me of the history the ship has gone through, The people she has transported, she is a legend!

Good experience in over all , But the room Ac not cooling so not get the proper sleep.

Generally was good. Housekeeper open door multiple time without permission.

We stayed at Queen Elizabeth 2 as a couple on the Sail into Serenity Spa-cation package. Unfortunately, the overall experience was disappointing, although the spa treatment itself was very good. We arrived at around 4:30 PM, but reception was extremely busy and the check-in queue was moving slowly. Since our Heritage Tour was scheduled for 5:00 PM, we had to go directly to the tour without checking in. The tour was shorter than expected and involved walking through several hot, non-air-conditioned passageways. We had booked a Signature King Room and had contacted the hotel well in advance to request the best available quiet, sea-facing room or a Gold member upgrade. At check-in, we were told that no other rooms were available and that we had been upgraded to a Deluxe Room. Although the room was reasonably spacious, it was at the front end of the ship, had only two small windows and offered no meaningful sea view. The air-conditioning unit also made a loud rattling noise throughout the night, which significantly affected our sleep. Basic amenities such as slippers and a dental kit were missing and had to be requested. Several advertised or planned parts of the experience were also unavailable. Lido was not offering à la carte dining, so we had to arrange takeaway instead. The cinema was uncomfortably warm, and the complimentary ice cream advertised with the VIP cinema purchase was unavailable and replaced with popcorn. Breakfast the following morning was disorganised and below expectations, with disappointing food and nobody attending to us or offering coffee. The most frustrating incident happened after our spa treatment. A 4:00 PM late checkout had been confirmed at check-in, but both room keys were deactivated. We called reception twice and were told that someone would come, but after waiting outside the room for almost 30 minutes, nobody arrived. I eventually had to walk to reception myself to have the key restored. The spa was the clear highlight of the stay, and the therapists deserve recognition. However, the noisy room, missing amenities, unavailable package elements, poor breakfast and repeated service failures made the overall stay fall well below what we expected from an Accor-managed property, especially as an ALL Accor+ Explorer Plus Gold member.

Good

This is not my first stay at the hotel, and compared to my previous stays, this experience was unfortunately not as great. The breakfast and dinner were good, and overall the food and service were satisfactory. However, there was an unpleasant smell coming from the bathroom drains, which needs to be addressed. The biggest issue was the check-in process. I had to wait around two hours just to check in, which was very inconvenient and disappointing. I have had much better experiences during my previous stays, so I hope the hotel can take these points into consideration and improve the overall guest experience.

You made to stand in a line two and half hours to do check in with a pregnant lady. That is really a bad experience