Dear Mr. U., Thank you very much for sharing your feedback and for rating your overall experience 90/100 with a 9/10 recommendation. I am delighted to know that, as a first-time guest, you enjoyed your stay at Mövenpick Grand Al Bustan Dubai and had a positive overall impression of the hotel. Your strong ratings across cleanliness, breakfast, team, Wi-Fi, and our facilities are greatly appreciated. A special thank you for recognizing Monika. I will be pleased to share your kind appreciation with her, as recognition from our guests is a wonderful encouragement to our colleagues. I also appreciate your feedback regarding ALL recognition and the points associated with your reservation. I understand your disappointment in not receiving points for a booking made through a travel agent, as ALL points eligibility can depend on the booking channel and rate conditions. For future stays, we encourage you to book directly through ALL Accor or Mövenpick, where eligible bookings can provide you with ALL Reward points as well as access to the exclusive benefits and privileges associated with your membership. Thank you once again for choosing Mövenpick Grand Al Bustan Dubai and for your loyalty to ALL Accor. We look forward to welcoming you back and making your future stays equally enjoyable. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. E., Thank you very much for your wonderful feedback and for your perfect 100/100 rating and 10/10 recommendation. It is truly rewarding to know that you enjoyed your stay so much and that our location, accommodation, cleanliness, and service made such a positive impression. Your kind words about our hotel and, especially, the people who take care of our guests mean a great deal to the entire team. I am particularly pleased to hear that you would choose to stay with us whenever you return to Dubai. Your trust and appreciation are the greatest encouragement for our colleagues, and we look forward to welcoming you back on your future visits. Thank you once again for choosing Mövenpick Grand Al Bustan Dubai and for sharing such generous feedback. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. H., Thank you very much for your wonderful feedback and for your perfect 100/100 rating and 10/10 recommendation. I am delighted to know that you enjoyed your stay and were particularly pleased with the warm, helpful, and accommodating service from our Reception team. A special thank you for recognizing Monika; I will be pleased to share your kind appreciation with her. I also appreciate you bringing the AED 10 charge for an ice bucket to our attention. I understand your expectation that this should be provided as a complimentary service. Your comment is well noted, and we will take it into consideration as we review our service standards and guest experience. Thank you once again for choosing Mövenpick Grand Al Bustan Dubai, booking through the ALL App, and for your continued loyalty as an ALL Silver member. We look forward to welcoming you and your partner back for another enjoyable stay. Warm regards, Kamila Siedlecka Hotel Manager

Dear Ms. K., Thank you very much for your beautiful and thoughtful feedback, and for your perfect 100/100 rating and 10/10 recommendation. It is truly rewarding to know that, after a long day of travel and a delayed arrival, you received the warm welcome and attentive service that helped you settle in comfortably. I am especially pleased that you enjoyed your spacious and quiet room, comfortable king-size bed, thoughtful room amenities, and the small touches such as the sensor lighting. It is wonderful to hear that you enjoyed our breakfast and dinner, and particularly appreciated the Club Lounge and its selection and service. Our location close to Dubai Airport is indeed especially convenient for guests arriving late or departing early, and I am pleased that this added to the ease of your stay. Thank you also for recognizing everyone as a contributor to your experience. I will be delighted to share your kind words with our team, as such appreciation is a wonderful encouragement to all our colleagues. Thank you once again for choosing Mövenpick Grand Al Bustan Dubai and for your loyalty to ALL Accor. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Dubai. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. O., Thank you very much for your wonderful feedback and for your perfect 100/100 rating and 10/10 recommendation. It is especially rewarding to know that you continue to choose Mövenpick Grand Al Bustan Dubai whenever you visit Dubai. Your recognition of our cleanliness and the warm, friendly welcome provided by our team means a great deal to us. We sincerely appreciate your continued loyalty to ALL Accor and your trust in our hotel. Knowing that you consistently enjoy a comfortable stay is a wonderful encouragement to our entire team. Thank you once again for making Mövenpick Grand Al Bustan Dubai your preferred hotel in Dubai. We look forward to welcoming you and your partner back on your next visit. Warm regards, Kamila Siedlecka Hotel Manager

Dear Ms. M., Thank you so much for your wonderful and incredibly thoughtful feedback. It is always a pleasure to welcome you back to Mövenpick Grand Al Bustan Dubai, and I am delighted to know that your return stay following the Abu Dhabi Chess Festival was once again such a memorable one. It is wonderful to hear how much you enjoyed the reopening of our Discovery Lounge and the improved afternoon tea and evening offerings. I also appreciate your suggestion regarding the lounge armchairs, which I will certainly share with the relevant team for consideration. Your recognition of our colleagues means a great deal. I am particularly pleased that Aman, Clifa, Ganga, Okta and Sann made a special impression, and I will ensure your appreciation is shared with them. Thank you as well for recognizing Clément, Shinu, Catherine, Monica, Neha, Nethra, Rubie, Abbas, Joman, Shameer, Shoaib, Niyaz, Aye, Moosa, Evelyn, Kartik, Kirti, Min, Myat, Nihal and Usman. It is truly rewarding to see so many members of our team contributing to your experience. I am especially pleased that Niyaz and our Housekeeping team were able to prepare your usual suite according to your preferences, and that Ganga's personalized name plate at Makan added such a lovely touch to your breakfast experience. Thank you for your continued loyalty to ALL and for making Mövenpick Grand Al Bustan Dubai your home whenever you are in Dubai. Most importantly, thank you for already booking your Christmas stay. We are all looking forward to welcoming you back and seeing you again very soon. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. H., Thank you very much for your wonderful feedback and for your perfect 100/100 rating and 9/10 recommendation. I am delighted to know that you enjoyed your stay and particularly appreciated the atmosphere and comfort at Mövenpick Grand Al Bustan Dubai. It is also wonderful to see your excellent ratings across your accommodation, cleanliness, breakfast, departure, Wi-Fi, and overall experience. Thank you as well for choosing to book directly through the Mövenpick website and for your continued loyalty to ALL Accor. Your feedback is a great encouragement to our entire team. We look forward to welcoming you and your partner back for another comfortable and enjoyable stay. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. A. F., Thank you very much for your wonderful feedback and for rating your overall experience 90/100 with a 9/10 recommendation. I am pleased to know that you and your family enjoyed your stay and appreciated our convenient location, entertainment, and the warm service provided by our team. It is also encouraging to know that you had a positive experience booking directly with the hotel and found the rate offered to be good value. A special thank you for recognizing Sania. You remembered her name correctly, and I will be pleased to share your kind appreciation with her. Such recognition is a wonderful encouragement to our colleagues. Thank you once again for choosing Mövenpick Grand Al Bustan Dubai and for your loyalty to ALL Accor. We look forward to welcoming you and your family back for another comfortable stay. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. C., Thank you very much for your wonderful feedback and for your perfect 100/100 rating and 10/10 recommendation. I am delighted to know that you enjoyed your stay and appreciated the warm and attentive service provided by our team. It is especially meaningful to receive your kind recognition of my personal follow-up during your stay. I truly appreciate your trust and am pleased to know that I was able to contribute to your experience. Your perfect ratings across your accommodation, cleanliness, breakfast, team, arrival, departure, and Wi-Fi are a wonderful encouragement to all of us. Thank you once again for choosing Mövenpick Grand Al Bustan Dubai and for your continued loyalty to ALL Accor. I look forward to personally welcoming you again on your next visit to Dubai. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. H., Thank you very much for your wonderful feedback and for rating your overall experience 90/100 with a perfect 10/10 recommendation. I am delighted to know that you and your partner enjoyed such a comfortable stay and were particularly well looked after by our team. Your special recognition of Stella is truly appreciated. It is wonderful to hear how warmly she welcomed you, assisted you throughout your stay, and made such a positive impression through her genuine care and hospitality. I will be delighted to share your kind words with her. I am also pleased that you enjoyed our accommodation, cleanliness, breakfast, dinner at the Seafood Buffet, and Fitness Centre, all of which received your highest ratings. Your feedback regarding the Wi-Fi, Executive Lounge, and pool is also appreciated and will help us identify areas where we can further enhance the guest experience. Thank you once again for choosing Mövenpick Grand Al Bustan Dubai and for your loyalty to ALL Accor. We look forward to welcoming you and your partner back for another comfortable stay. Warm regards, Kamila Siedlecka Hotel Manager

Dear Ms. H., Thank you very much for sharing your detailed feedback and for rating your overall experience 80/100 with an 8/10 recommendation. I am pleased to know that you enjoyed our breakfast selection, pool, cleanliness, and the friendly service provided by our team. It is particularly rewarding to hear that you found the hotel exceptionally clean and appreciated our convenient location close to Dubai Airport. I sincerely regret the inconvenience caused by the issue with the room safe. I understand that having reported the matter upon arrival, being contacted after departure regarding a potential charge would have been concerning. I am pleased that the matter was ultimately resolved, and I appreciate your understanding. I also understand your comments regarding the location. While our proximity to Dubai Airport is convenient for many travellers, reaching the city centre can require additional travel, particularly during Dubai's summer temperatures. We appreciate your perspective and understand that a more central location may better suit your travel plans on a future visit. Thank you once again for choosing Mövenpick Grand Al Bustan Dubai and for your loyalty to ALL Accor. We are grateful for your positive comments and constructive feedback, and we hope to have the opportunity to welcome you again in the future. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. A., Thank you for taking the time to share your detailed feedback following your week-long stay at Mövenpick Grand Al Bustan Dubai. I am delighted to know that you enjoyed your overall stay and were fully satisfied with your accommodation, cleanliness, team, check-in and departure. Your 100/100 ratings across these areas, as well as your positive feedback on our facilities, are greatly appreciated. I sincerely regret, however, that our dinner buffet did not meet your expectations, particularly regarding the temperature and dessert selection. This is certainly below the dining experience we aim to provide, and your comments will be shared with our Food & Beverage team for immediate attention. I am pleased that Atif took the time to listen to your concerns and make every effort to assist during your dinner experience. I will personally ensure that his professionalism and willingness to help are recognized. Thank you again for your constructive feedback and for recommending us for your stay. We hope to have the opportunity to welcome you back and provide you with an equally enjoyable dining experience next time. Warm regards, Kamila Siedlecka Hotel Manager

Dear Ms. V., Thank you for taking the time to share such detailed and constructive feedback following your stay at Mövenpick Grand Al Bustan Dubai. I am pleased to know that you were very satisfied with our team, accommodation, bed, bathroom, cleanliness, Wi-Fi, and overall service. I am also glad that the bathroom amenities were helpful to you while your luggage was missing, and that you found our hotel shop convenient during your stay. I sincerely regret, however, that our dining experience and room service did not meet your expectations. In particular, I am sorry that the chicken burger was not enjoyable and that you were unable to easily identify the available room service options. The absence of a clear menu should certainly have been more convenient for you. I also appreciate your comments regarding your dining experience, particularly the entrée and main course being served together, which resulted in your main course becoming cold and less enjoyable. This is valuable feedback, and I will share your comments with our Food & Beverage team for review and attention. Thank you once again for highlighting both the positive aspects of your stay and the areas where we fell short. We hope to have the opportunity to welcome you again and provide a more enjoyable dining experience. Warm regards, Kamila Siedlecka Hotel Manager

Dear Ms. L., Thank you very much for your wonderful feedback and for your perfect 100/100 rating and 10/10 recommendation. I am delighted to know that you enjoyed your stay and appreciated our beautiful hotel, comfortable accommodation, cleanliness, and the helpful and friendly service provided by our team. It is especially pleasing to see that every aspect of your experience, including breakfast, Wi-Fi, booking experience, and our sustainability initiatives, received your highest rating. Thank you also for your loyalty to ALL Accor. Your kind feedback is a great encouragement to our entire team, and we look forward to welcoming you and your friends back to Mövenpick Grand Al Bustan Dubai for another comfortable and memorable stay. Warm regards, Kamila Siedlecka Hotel Manager

Dear Ms. A., Thank you very much for your wonderful feedback and for your perfect 100/100 rating and 10/10 recommendation. I am delighted to know that you and your family had a wonderful stay and appreciated our easy booking experience, clean and tidy accommodation, breakfast, and the warm service provided by our entire team. It is especially rewarding to know that all our colleagues contributed positively to your experience. I also appreciate your honest feedback regarding the Wi-Fi connection speed. Your comments are valuable and will be shared with the relevant team as we continue to enhance the connectivity experience for our guests. Thank you once again for choosing Mövenpick Grand Al Bustan Dubai and for booking directly through our website. We look forward to welcoming you and your family back for another wonderful stay. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. E., Thank you very much for your kind words and for your perfect 100/100 rating and 10/10 recommendation. I am delighted to know that you thoroughly enjoyed your stay and that the warm welcome and service provided by our team contributed to making your experience memorable. Your generous wishes for our team are sincerely appreciated and mean a great deal to us. Thank you also for your continued loyalty to ALL Accor. We truly value your choosing Mövenpick Grand Al Bustan Dubai and look forward to welcoming you back for another comfortable and memorable stay. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. T., Thank you very much for your wonderful feedback and for your perfect 100/100 rating and 10/10 recommendation. I am delighted to know that you thoroughly enjoyed your stay at Mövenpick Grand Al Bustan Dubai and appreciated our convenient location, particularly its proximity to the airport terminal. It is also wonderful to see your highest ratings across your accommodation, cleanliness, team, departure, Wi-Fi, and overall experience. A special thank you for recognizing our Valet Parking team. I will be pleased to share your appreciation with them, as such recognition is a great encouragement to our colleagues. I am also pleased that you appreciated the environmentally conscious initiatives within the room. Thank you for your loyalty to ALL Accor and for choosing to stay with us. We look forward to welcoming you and your partner back for another excellent stay. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. M., Thank you for taking the time to share your feedback following your recent stay and, especially, for returning to the hotel after your previous visit 20 years ago. I sincerely appreciate your candid observation that the passage of time has affected the condition of the property. I understand how meaningful it can be to return to a hotel with fond memories and find that the experience does not fully match those earlier impressions. Your feedback regarding the accommodation is therefore particularly valuable to us. I am pleased, however, that you found our team welcoming and were satisfied with your arrival, departure, Wi-Fi, and overall booking experience. As part of our ongoing efforts to enhance the property, partial renovation has already been completed across guest rooms and other facilities, with the remaining areas being addressed in phases. We recognize that there is still work to be completed, and your comments reinforce the importance of continuing this progress. Thank you once again for returning to Mövenpick Grand Al Bustan Dubai and for sharing your honest feedback. We hope to have the opportunity to welcome you again and provide an experience that reflects the improvements taking place across the hotel. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. C. S., Thank you very much for sharing your feedback and for rating your overall experience 80/100. I am pleased to know that you and your family enjoyed our convenient location, comfortable accommodation, excellent breakfast, and the very good service provided by our team. I am particularly happy to hear that one of our Front Office colleagues took the time to assist you and made a positive impression during your stay. I will be pleased to share your appreciation with the team. I also appreciate your constructive feedback regarding the age of some of our guest rooms. We have already completed partial renovations across our guest rooms and other facilities, with the remaining areas being refurbished in phases. Your comments are valuable as we continue this ongoing improvement. Thank you once again for choosing Mövenpick Grand Al Bustan Dubai. We look forward to welcoming you and your family back and providing an even more comfortable experience. Warm regards, Kamila Siedlecka Hotel Manager