Dear Ms. G., Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to hear that you appreciated our central location, facilities and the cleanliness and comfort of your suite, as well as the amenities provided. We are, however, sorry that several aspects of the service did not meet your expectations and ultimately influenced your decision not to extend your stay. I would particularly like to apologise for the confusion surrounding your reservation and payment. Having already paid for your stay, receiving a further deposit request and then not receiving a response to your email understandably created unnecessary inconvenience. This should have been handled more clearly and promptly, and we will review the details with the relevant teams. We also regret the disappointment regarding the suite and the view. We understand your point that an upgrade should be clearly communicated and should match the expectations associated with the room category. Your comments will be reviewed with our Front Office team. Thank you as well for your observations regarding breakfast, the quality of the food offered in Club Millésime and the swimming pool cap policy. The inconsistency you experienced at the pool in particular is something we will review with the relevant team. You mentioned that you have the emails and photographs concerning the food served at the lounge. If you would be willing to share these with us, I would personally be pleased to review them and follow up with our Food & Beverage team. We regret that your overall experience led you to shorten your stay, and we hope to have the opportunity to welcome you again and provide a service experience more in line with the standards you expected from Sofitel. Warm regards, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Dear Mr. Zainuddin, Thank you very much for your kind feedback following your stay at Sofitel Istanbul Taksim. We are delighted to hear that you enjoyed our strategic location, the hotel and, most importantly, the warm and friendly service provided by our team. It is wonderful to know that your stay was a memorable one. It was a pleasure welcoming you to Istanbul, and we would be very happy to have the opportunity to welcome you back to Sofitel Istanbul Taksim on your next visit. Warm regards, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Dear Mr. B., Thank you for sharing your detailed feedback following your stay with us. We are pleased to know that you appreciated our location, attentive team, cleanliness and overall service. We sincerely regret that the external noise affected your nights, particularly as you were looking for a restful stay. While the source is outside the hotel, we understand the impact this had on your experience and will take your comments into consideration when assigning rooms where possible. We also appreciate your feedback regarding the room controls and breakfast information. Clearer guidance would certainly make these features easier to use and enjoy. As an ALL Classic member, we are also sorry that you did not feel sufficiently recognised during your stay. This is important feedback for our Front Office team, and we will reinforce our recognition standards accordingly. We hope to have the pleasure of welcoming you again and providing a more comfortable and seamless Sofitel experience. Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Dear Ms. S., Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed your stay and that Ilkur made such a positive impression on you. It is especially lovely to hear that her kindness, professionalism and genuine care made you feel warmly welcomed and well looked after. We will certainly share your kind words with her. We are also pleased that you enjoyed the different aspects of your stay, including your room, breakfast, Executive Lounge, Concierge and our other facilities. It was a pleasure welcoming you to Sofitel Istanbul Taksim, and we very much look forward to welcoming you back to Istanbul in the future. Warm regards, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Dear Mr. E., Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed the spacious room and the service provided by our Housekeeping team. We are, however, sorry that your experience with our Front Office did not meet your expectations. As Front Office Manager, I would particularly appreciate understanding more about what happened during your arrival and departure. You mentioned that there was confusion regarding the payment, despite your reservation being prepaid, and that our team did not appear sufficiently interested or helpful. I would genuinely like to understand what you needed from our team at the time, what you asked for, and where we failed to assist you properly. If you would be willing to share a little more detail, I would personally review the matter with the team. Feedback from an experienced luxury travel professional is particularly valuable to us, and I would like to use your comments not simply as a response to the review, but as an opportunity to improve how we welcome and assist our guests. We also regret that the rooftop pool was not available during your stay, particularly as this was one of the reasons you chose our hotel. Thank you again for your feedback, and I hope you will allow us the opportunity to better understand your experience. Warm regards, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Dear Ajay, Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our central location. We are sorry that your overall experience did not meet your expectations. We would really appreciate it if you could share a little more detail about what went wrong during your stay, particularly regarding the cleanliness, room and service. Your feedback would help us better understand what happened and address the areas that fell short of your expectations. We hope to have the opportunity to welcome you and your family again and provide you with a better experience. Warm regards, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Dear Ms. M., Thank you for your lovely feedback. We are delighted to hear that you enjoyed your stay and found your room comfortable and clean. It is wonderful to know that our team was helpful throughout your visit and contributed to a pleasant experience. It was a pleasure welcoming you to Sofitel Istanbul Taksim, and we hope to have the pleasure of welcoming you back on your next visit to Istanbul. Warm regards, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Dear Mr. P., Thank you for taking the time to share your detailed feedback with us. We are very sorry to hear about the condition of your room and, in particular, the incident with the glass support while your toddler was nearby. We understand how concerning this must have been. The loose toilet fixtures and damaged drawers are also clearly not the condition we expect our rooms to be in. We are equally sorry that the ice delivery took so long and that the coffee machine issue affected your breakfast experience. These points should have been handled more promptly. We appreciate you choosing to stay with us again and are disappointed that this stay has affected your confidence in returning. Your comments regarding room maintenance and service responsiveness will be reviewed with the relevant teams. We hope to have the opportunity to welcome you again and provide the experience you expected from us. Warm regards, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Dear Mr. A., Thank you for your lovely feedback. We are delighted to hear that you enjoyed our location and found our team helpful and welcoming. A special thank you for mentioning Onur. We are very pleased to know that he made a positive impression during your check-in, and we will certainly share your kind words with him. It is always a pleasure to welcome our ALL Accor members, and we are happy to know that your experience at Sofitel Istanbul Taksim was a positive one. We look forward to welcoming you back on your next visit to Istanbul. Warm regards, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Dear Ms. A., Thank you for taking the time to share your feedback following your six-night stay with us. We are pleased to hear that you had positive interactions with our team and management. We are sorry, however, that your room was not serviced at the time you expected and that the broken towel rail remained unresolved throughout your stay. We should have followed up more closely on this. We also understand your frustration regarding the timing of the turndown service, particularly when it coincided with the time you were preparing for dinner. Your comments regarding the variety at Club Millésime and the Wi-Fi speed are also noted. We are also sorry that receiving information and feedback from the hotel was slower than it should have been. Prompt communication is an important part of the experience, and we will review this with the relevant teams. Thank you again for bringing these points to our attention. We hope to have the opportunity to welcome you and your partner back and provide a smoother stay. Warm regards, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Dear Ms. D., Thank you for taking the time to share such detailed feedback following your stay. We are sorry that several aspects of your experience did not reflect the level of hospitality and comfort you expected from Sofitel. In particular, we take your comments regarding the welcome at Reception, loyalty recognition, the condition of the rooftop area, and the overall service attentiveness very seriously. We are also concerned by the situations you described involving interactions between team members. These are not matters we take lightly, and the details you have shared will be reviewed with the relevant management teams. Your comments regarding the room condition, mattresses, Club Millésime and the rooftop facilities are also noted. We appreciate your positive comments about The Oven and, especially, our Concierge team. It is good to know that they were able to assist you with your travel and touring arrangements. We regret that your overall experience did not meet your expectations and appreciate you bringing these points to our attention. Warm regards, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Dear Ms. A., Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to hear that you enjoyed the food, spacious rooms and overall comfort of your stay. It is also wonderful to know that our Doorman, Concierge team, The Oven and breakfast team were so welcoming and helpful. We will certainly share your kind words with them. We are sorry, however, that the cleanliness of your room was not at the level you expected, particularly the dust and cup marks you noticed. We will review this with our Housekeeping team. We also regret the confusion regarding assistance with your luggage. We understand why being told that the Concierge could not assist because you were staying as part of A. business group, followed by an offer of assistance at departure, felt inconsistent. This should have been handled more clearly, and we will review the communication between our teams to avoid similar situations. We appreciate you bringing these points to our attention and hope to have the opportunity to welcome you back for A. smoother and more consistent experience. Warm regards, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Dear Ms. E., Thank you for your lovely feedback. We are delighted to hear that you had a pleasant check-in, that your requests were well taken care of, and that you enjoyed your room upgrade. It is wonderful to know that our team made you feel well looked after throughout your stay, and we are especially happy to hear that you would like to return. We also noted your comment regarding the breakfast and would appreciate the opportunity to understand what was missing from your experience so that we can improve. We look forward to welcoming you back to Sofitel Istanbul Taksim. Warm regards, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emrah Yıldırım Front Office Manager Sofitel İstanbul Taksim

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emrah Yıldırım Front Office Manager Sofitel İstanbul Taksim

Dear Keith, Thank you for sharing your feedback with us. We are very pleased to hear that you enjoyed our central location, spacious room and excellent breakfast. It is also wonderful to know that our team made you feel welcome and well looked after throughout your stay. We truly appreciate your kind words and hope to have the pleasure of welcoming you and your wife back to Sofitel Istanbul Taksim. Warm regards, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Dear William, Thank you for sharing your wonderful feedback. We are very happy to hear that everything from your airport arrival to your departure was handled smoothly and that you enjoyed your upgraded room and our breakfast. It is also great to know that our Front Office and Concierge teams were there for you throughout your stay. I will certainly share your kind words with the team. We are delighted that we exceeded your expectations, and we look forward to welcoming you and your partner back to Sofitel Istanbul Taksim. Warm regards, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Dear Michael, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our spacious rooms, facilities and, most importantly, the friendly and helpful service of our team. We are also pleased that your room upgrade added to your experience. We also appreciate you bringing the points regarding the rooftop pool and restaurant area, as well as the steam room, to our attention. We understand your concerns about the air-conditioning units and the loose tiles, and we will review these points with the relevant teams. We will also look into the steam room temperature to ensure it meets our guests’ expectations. We hope to have the pleasure of welcoming you back to Sofitel Istanbul Taksim. Warm regards, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Dear Michaeljon, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location and found our team helpful throughout your stay, from check-in to check-out. We are, however, sorry to hear about the maintenance issues in your suite and the condition of the bathroom. We understand that these details are not what you would expect from a Sofitel suite, and your comments have been noted for review with our Engineering and Rooms teams. We hope to have the opportunity to welcome you back and provide you with the experience you expected. Warm regards, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim