Dear Ms A., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was very pleased to learn that, in what was clearly a stressful and unexpected situation, the hotel provided a calm and comfortable place to stay. Your kind recognition of our Reception team is particularly appreciated, and I will ensure that your comments are shared with them. As a valued ALL Classic member, we are grateful for your loyalty and recommendation. We very much hope to have the pleasure of welcoming you back on a future occasion, perhaps under more relaxed circumstances. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr O., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was delighted to learn that you enjoyed the building, your suite and the service provided throughout your stay, and particularly that your room upgrade exceeded expectations. I was, however, sorry to read about your experience at Kioku. As the restaurant is independently operated, its day to day management sits outside the hotel, but I will ensure that your comments are shared directly with the Kioku team for their review. As a valued ALL Diamond member, we sincerely appreciate your loyalty and generous recommendation. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms P., Thank you for taking the time to share such generous feedback following your recent stay at Raffles London at The OWO. I was delighted to learn that the building, your room, our service, attention to detail and location all contributed to making your stay so special. As a valued ALL Diamond member, we are particularly grateful for your loyalty and your very generous recommendation. It is wonderful to know that you would love to return, and we very much look forward to welcoming you back to Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr S., Thank you for taking the time to share your feedback following your recent return to Raffles London at The OWO. It is particularly rewarding to know that your second stay with us in recent months was every bit as enjoyable as the first, and that you once again found the service impeccable. Your continued confidence in the hotel and your generous recommendation are greatly appreciated. We very much look forward to welcoming you back to Raffles London at The OWO again soon. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr D., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was delighted to learn that you enjoyed our location and found our team so accommodating throughout your stay. I also appreciate your observation regarding the amount of information provided on arrival, particularly after a long journey. Your feedback is helpful as we consider how best to tailor the check in experience to each guest. Your special recognition of our colleague in The Spy Bar is particularly appreciated, and I will ensure that your kind comments are shared with her. Thank you again for your generous recommendation. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr T., Thank you for taking the time to share such generous feedback following your recent family stay at Raffles London at The OWO. I was delighted to learn that the hotel provided such a fitting setting for your graduation and birthday celebrations, and that you felt so warmly welcomed from arrival through to departure. Your comments regarding the service provided by our team, together with your enjoyment of our bars and restaurants, are greatly appreciated. I was also pleased to know that discovering our Spy Bar added something particularly special to your stay. I was especially pleased to recognise Cathal from your description, and I will ensure that your kind words and thanks are shared with him. It is wonderful to know that his welcome provided such a positive introduction to the hotel and made you feel immediately at home. As a valued ALL Classic member, we are sincerely grateful for your loyalty and recommendation. We very much hope to have the pleasure of welcoming you and your family back to Raffles London at The OWO for another special occasion. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr S., Thank you for taking the time to share such thoughtful feedback following your recent stay at Raffles London at The OWO. I was particularly pleased to read your comments regarding the efforts made by our team to assist with locating your package. Although it was disappointing that it could not ultimately be recovered, it is reassuring to know that the urgency and determination shown by our colleagues left you feeling genuinely well looked after. Your recognition of our Concierge team is also greatly appreciated, and I will ensure that your kind comments are shared with them. Thank you once again for your generous feedback and for describing Raffles London at The OWO in such complimentary terms. We very much hope to have the pleasure of welcoming you and your family back on a future occasion. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr T., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was delighted to learn that you had such an enjoyable experience and that you found the setting to be flawless. Your generous comments are sincerely appreciated, and we very much hope to have the pleasure of welcoming you back to Raffles London at The OWO on a future occasion. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO