Dear Vera M., Thank you for your positive feedback regarding your recent stay at The Retreat Palm Dubai - MGallery Collection. I am pleased to hear that you had a pleasant experience at our hotel. We appreciate you bringing the issue of poolside reservation practices to my attention. It is our aim to provide a comfortable experience for all our guests, and I understand your concerns regarding the reserving of sunbeds and shades. We continually strive to uphold our standards of service and will take your comments into consideration for future improvements. Thank you once again for your valuable insights. Sincerely, Samir Arora General Manager

Dear Guest, Thank you for sharing your delightful experience at The Retreat Palm Dubai - MGallery Collection. We are thrilled to hear that our beautiful property, relaxing atmosphere and warm hospitality contributed to a memorable stay for you. It is heartening to know that Syed's helpfulness and kindness made a positive impact on your visit. We take pride in our heartists and your recognition of their efforts will be shared with them. Additionally, we are glad that meeting Chacha, our parrot, added a unique touch to your experience. Thank you for your kind words and for choosing to stay with us. We would be delighted to welcome you back to The Retreat Palm Dubai - MGallery Collection in the future. Sincerely, Samir Arora General Manager

Dear Guest, Thank you for your wonderful feedback and for your overall rating. We are delighted to know that you had such a nice and comfortable stay and enjoyed our facilities. It is especially rewarding to see perfect scores across your arrival, accommodation, cleanliness, breakfast, team and departure, as well as your recommendation. We are also pleased that our commitment to sustainability resonated with you. Thank you for choosing The Retreat Palm Dubai - MGallery Collection. We look forward to welcoming you back for another relaxing and memorable stay. Sincerely, Samir Arora General Manager

Dear Madhuri S., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely regret to hear that your experience did not meet your expectations, especially during a special celebration such as your birthday. I understand your disappointment regarding the room assignment and the noise from the construction site. While we strive to accommodate all guest requests, we cannot always guarantee specific room locations due to availability. I apologize for the delay you experienced during check-in and appreciate your patience in this matter. Regarding the water service, it is our intention to ensure guest comfort, and I apologize that this did not happen promptly during your stay. I also regret to learn about the excessive use of air freshener in your room, which certainly should not have impacted your comfort. Your comments are valuable, and I will share them with the relevant departments to enhance our service. Thank you for your understanding, and I hope you will consider visiting us again in the future. Many Thanks, JASON HOLLINGWORTH | EXECUTIVE ASSISTANT MANAGER The Retreat Palm Dubai, MGallery Collection

Dear Kaouther B., Thank you for sharing your feedback regarding your recent stay. We take all guest comments seriously and regret that your experience did not meet your expectations. Your concerns about pricing and overall satisfaction will be noted to enhance our offerings in the future. Many Thanks, JASON HOLLINGWORTH | EXECUTIVE ASSISTANT MANAGER The Retreat Palm Dubai, MGallery Collection

Dear Valued Guest, Thank you for sharing your feedback and for your rating. We are pleased to know that you enjoyed the cleanliness of our hotel, our breakfast selection, and the courteous and helpful service provided by our Heartists. It is especially rewarding to see the perfect scores for our team, WiFi, value for money and sustainability efforts. We sincerely regret that the construction activity on the sea-facing side affected your experience, particularly due to the noise and the view. We understand how important the outlook from the room is to a relaxing stay. While these external works are beyond our control, we fully appreciate the impact they may have and your preference for a Palm-view room. Thank you also for your continued support as an ALL Accor Classic member. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable and peaceful stay. Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you for your wonderful rating and for sharing such thoughtful feedback. We are delighted to know that you had an excellent, comfortable and relaxing stay and enjoyed our private beach, beautiful views, peaceful atmosphere and the warmth of our Heartists. We are especially pleased by your kind words about Karan. His helpfulness, commitment and genuine focus on guest satisfaction are exactly what we strive to deliver, and we will be sure to share your appreciation with him and the team. We also appreciate your constructive feedback regarding the WiFi connection speed. Your comments are valuable to us and we will share them with our IT team as we continue working to enhance the guest experience. It is wonderful to see your strong recommendation of our hotel and the ALL Accor loyalty programme. We look forward to welcoming you back to The Retreat Palm Dubai - MGallery Collection for another comfortable and relaxing stay. Sincerely, Samir Arora General Manager

Dear Guest, Thank you for sharing your feedback and for your excellent rating of your stay at The Retreat Palm Dubai - MGallery Collection. We are pleased to know that all went well during your stay and that you were satisfied with your accommodation, cleanliness, service from our team, and the arrival and departure experience. We also appreciate your positive rating of our value for money and our sustainability efforts. Your continued support as an ALL Accor member is greatly valued and we are delighted to see your strong recommendation of both the hotel and the loyalty programme. We look forward to welcoming you back to and making your next stay even more enjoyable. Sincerely, Samir Arora General Manager

Dear Guest, Thank you for your wonderful and detailed feedback. We are delighted to know that you enjoyed our beautiful location and found your stay comfortable, peaceful and welcoming with excellent food and service. It is especially rewarding to see your perfect ratings across every aspect of your experience, including your accommodation, cleanliness, breakfast, team, dining, in-room dining, pool, treatment experience and our sustainability initiatives. Your recommendation of both your stay and the ALL loyalty programme is truly appreciated. We are also pleased that you felt well recognized as an ALL Accor Classic member. Your kind words about our Heartists mean a great deal to us and we will certainly share your appreciation with them. Thank you for choosing The Retreat Palm Dubai - MGallery Collection and for your continued trust in ALL Accor. We look forward to welcoming you back for another peaceful and memorable stay. Sincerely, Samir Arora General Manager

Dear Guest, Thank you for sharing such wonderful feedback following your stay with us. We are delighted to know that you enjoyed our clean and spacious rooms, breakfast and dinner, and especially our Chef’s Signature Breakfast. We are particularly pleased that our Chef Imran was able to assist you with a special egg-free dessert and help make your Saturday evening more enjoyable. We will certainly share your kind recognition with him. It is heartening to know that his thoughtful service contributed to making your stay a memorable one. Thank you as well for your perfect scores across all areas and for recommending both The Retreat Palm Dubai - MGallery Collection and the ALL Accor loyalty programme. As a valued ALL Classic member, we truly appreciate your continued confidence in us. We look forward to welcoming you back for another memorable stay. Sincerely, Samir Arora General Manager

Dear Guest, Thank you for your wonderful feedback and for describing your stay as the best experience for relaxation. We are delighted to know that you enjoyed every aspect of your visit and that The Retreat Palm Dubai - MGallery Collection provided the peaceful experience you were looking for. Your perfect ratings across your arrival, accommodation, cleanliness, breakfast, team, departure, WiFi, value for money and sustainability efforts, together with your full points for recommendation, mean a great deal to us. We are especially pleased that Timothy was so accommodating and contributed positively to your stay. We will certainly share your kind recognition with him. As a valued ALL Accor Classic member, thank you for your continued trust. We look forward to welcoming you back for another relaxing and memorable stay. Sincerely, Samir Arora General Manager

Dear Gopinath s., Thank you for sharing your experience with us. We are pleased to hear that you found your stay comfortable and appreciated our accommodating staff and amenities. We acknowledge your concerns regarding the construction noise and the restaurant service. While the construction is indeed beyond our control, we appreciate your understanding. We continuously strive to enhance our service levels, and your feedback regarding the staffing in the restaurant is invaluable. We will review our service arrangements to ensure a more attentive dining experience for our guests in the future. Many Thanks, JASON HOLLINGWORTH | EXECUTIVE ASSISTANT MANAGER The Retreat Palm Dubai, MGallery Collection

Dear Mr A., Thank you for sharing your feedback, and please accept our sincere apologies that your stay did not meet your expectations. We understand how disruptive construction noise can be and regret that it impacted your comfort and overall experience. We are especially sorry to learn that you felt your request for a room relocation was not accommodated. While room moves can sometimes be limited by occupancy and availability, we recognize that this did not lessen the inconvenience you experienced. Your comments have been shared with our team for review so that we can better manage similar situations in the future and improve the support offered to guests affected by circumstances beyond the hotel's control. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with the peaceful and restorative experience for which The Retreat Palm Dubai is known. Many Thanks, JASON HOLLINGWORTH | EXECUTIVE ASSISTANT MANAGER The Retreat Palm Dubai, MGallery Collection

Dear Guest, Thank you for your lovely feedback and for sharing how happy you were with your stay at The Retreat Palm Dubai - MGallery Collection. We are delighted to know that you found our hotel a really nice place to stay and enjoyed your overall experience. Your perfect scores for your booking, arrival, accommodation, cleanliness, team, departure and WiFi, along with your full score for recommendation, are truly appreciated. We are also pleased that our commitment to sustainability made a positive impression. We have noted your rating for the breakfast selection and value for money, and we appreciate you sharing these areas with us as they help us continue to improve. Thank you once again for choosing us for your stay in Dubai. We look forward to welcoming you back for another enjoyable and memorable stay. Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you for your fantastic feedback and for your overall full rating. We are delighted to know that you had such a comfortable and enjoyable stay, particularly appreciating the spacious bed and sofa, our delicious breakfast, and the spotless condition of your room. It is wonderful to hear that you found no imperfections during your stay and that our Heartists added a special touch by presenting you with gifts. Your kind recognition means a great deal to us, and we will be pleased to share it with all of them. We also truly appreciate your recommendation of both The Retreat Palm Dubai - MGallery Collection and the ALL Accor loyalty programme. We have noted your feedback on value for money and will continue working to ensure our overall experience delivers meaningful value to our guests. Thank you for your valued support as an ALL Accor Gold member. We look forward to welcoming you back for another exceptional stay. Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you so much for sharing your wonderful feedback with us. We are thrilled to hear that you and your husband had a great stay at The Retreat Palm Dubai - MGallery Collection and that we could help make his birthday extra special. A huge thank you for appreciating Sheila at the reception. We will be sure to pass along your lovely compliments to her and the rest of the team for making you feel so welcome. We are delighted to see top marks across all areas of your stay, from our accommodation and cleanliness to the breakfast selection, WiFi and our commitment to sustainability. As a valued ALL Accor Classic member, we appreciate your loyalty and your recommendation to friends and family. Thank you for your wonderful recommendation. We look forward to welcoming you and your husband back for many more memorable celebrations on The Palm. Sincerely, Samir Arora General Manager,

Dear Valued Guest, Thank you so much for taking the time to share such a glowing review of your stay with us at The Retreat Palm Dubai - MGallery Collection. Reading your kind words truly made our day. We are thrilled to hear that our Heartists made you feel like family. A special note of appreciation has been shared with Timothy and Nikitha for delivering such memorable hospitality. It is wonderful to know that you enjoyed our prime location on The Palm Jumeirah, the personal boutique feel of the resort and the stunning views from your suite and pool. As a valued ALL Accor Platinum member, we are delighted that you felt fully recognized and appreciated your experience with both our loyalty program and overall value for money. We also note your rating regarding our sustainability efforts. Please rest assured that we are continually working to enhance our eco-friendly practices to match the high standards of the rest of your stay. Thank you for your loyalty and for recommending us so highly. We wait to welcome you back for your next getaway on the Palm. Sincerely, Samir Arora General Manager