Hello Luciana, thank you for taking the time to share your experience with us. First, I would like to sincerely apologize for the cleanliness issues you encountered in your room. We completely understand your disappointment and are truly sorry that your stay did not meet your expectations. This is certainly not the standards and the experience we want to offer our guests, MAMA SAYS SORRY 😥 Your feedback is very important to us, and we will make sure that your comments are shared with the relevant teams so that we can improve. We sincerely hope we will have the opportunity to welcome you back under better circumstances and experience the real Mama experience. Please feel free to keep my contact details and reach out to me directly, I will personally take care of your future booking, just ask for Juliette 😊 I wish you a lovely day, and once again, please accept my sincerest apologies. Best, Juliette

Hello Gareth, Thank you so much for your lovely feedback! 💛 We’re thrilled you enjoyed your stay and found the bus connections so convenient for exploring the city ✨ Hope to see you again soon for another Mama stay! MAMA LOVES YOU 💋 Arnes

Hello Joseph, thank you for taking the time to share your feedback about your stay with us. I have read your comments very carefully. We fully understand your disappointment regarding the cockroaches you found in your room, and we would like to offer you our sincerest apologies. This is certainly not in keeping with the standards of hospitality and care we strive to offer all our guests, MAMA SAYS SORRY 😥 Please rest assured that we took the matter very seriously and immediately arranged a room change with your wife. Unfortunately, as your reservation was made through Booking.com, we were unable to offer a complimentary gesture directly through the booking. This is why my colleague offered to refund the upgrade charges instead. I understand that this does not erase the negative impression this experience may have left you with, and I am truly sorry that we did not manage to make you feel as well looked after as you should have been during your stay. Please do keep my contact details and feel free to reach out to me directly should you need anything. I will personally take care of it — just ask for Juliette 😊 I wish you a lovely day and, once again, please accept our sincerest apologies. Best, Juliette

Hello Gunni, Thank you so much for your loyalty and for being part of the Mama family for over 10 years! 🥹❤️ It’s always a pleasure to welcome you back. Here’s to many more stays, good vibes, and Mama moments together! 🥂✨ See you soon at Mama! 😘 MAMA LOVES YOU Arnes

Hello Leslie, Thank you so much for sharing your feedback with us 💛 We’re really happy to hear that our reception team made you feel welcome and looked after you — and that we managed to find you a room that felt just right! ✨ Comfortable beds and happy guests = music to our ears . We’re sorry, though, that our fries didn’t quite hit the crispy spot — especially after giving them a second chance. That’s definitely not the experience we want to serve, and we’ll be sharing your feedback with our kitchen team so we can get those fries back to their golden, crunchy best! 🙏 Despite this little potato drama 😂, it’s lovely to know that you enjoyed your overall stay and appreciated the care from our team. We hope to welcome you back soon for more comfy nights, friendly faces, and — fingers crossed — perfectly crispy fries! ❤️ MAMA LOVES YOU Arnes

Hello Heidi, Short and sweet – just like your stay! 😎 THANK YOU for the kind words, MAMA loved having you around. Come back anytime! MAMA LOVES YOU Arnes

Hello Earl, thank you for taking time to share your experience ! We are glad that you enjoyed your stay at the Mama ✨ We hope to see you soon, MAMA LOVES YOU Juliette

Hello Natasha, thank you for taking time to share your experience, we are glad that you slept like a baby 😉 See you soon at the Mama, MAMA LOVES YOU Juliette

Hi Wim, Thank you for your honest feedback and your fidelity MAMA is glad you enjoyed your stay overall, but she’s sorry about the room temperature and the wait you experienced at the restaurant. We’ll be sure to share your feedback with the team so we can keep improving our service 😎 We’re also sorry that the language barrier made things less smooth during your last visit. We'll see you soon! MAMA LOVES YOU Bettina

Hello Colin, thank you for taking time to share your experience with us ! We are glad that you enjoyed the breakfast, the staff and your stay ✨ We hope to see you soon at the Mama, MAMA LOVES YOU Juliette

Hello Stian, thank you so much for this lovely review! ❤️ We’re thrilled to hear that you enjoyed the atmosphere, our location and, most importantly, the people behind Mama. Knowing that our team made your stay feel easy, welcoming and enjoyable means a lot to us! And for the rooftop we’ll make sure to have it ready for you on your next visit 😉 We’d love to welcome you back very soon! MAMA LOVES YOU Juliette

Hello P., MAMA says THANK YOU for your loyalty since the very beginning! 💛 Knowing that you’ve been coming to MAMA East since day one and that you still love it means SO MUCH to our TEAM 🥰 We’re always happy to welcome you back, share some good vibes and see that MAMA still feels like home after all these years. Can’t wait to see you again for many more stays and good times together! MAMA LOVES YOU Bettina

Hello Richard, thank you for your nice words ! We are glad that you enjoyed your stay at the Mama ✨ We hope to see you soon, MAMA LOVES YOU Juliette

Hello Sabrina, Wow… a second stay in just 4 weeks and already planning your third?! 🥹 We’ll take that as the ultimate Mama compliment! Thank you so much for your lovely words. We’re thrilled you enjoyed everything from our cosy little corners ✨ and comfy rooms to our friendly team and, most importantly, a good night’s sleep. We love that you’ve made Mama your little home away from home, and we’re already excited to celebrate your birthday with you! 🎉 We’ll make sure Mama is ready for the occasion. And since you’re already planning your third Mama trip, we have a little tip for you… 😉 Don’t hesitate to join our Mama’s Dis-loyalty programme! It’s our way of rewarding those who choose to come back to Mama again and again. As a member, you can enjoy 20% off your stays at participating Mama Shelter hotels, or even other hotels in the same group-making your next Mama adventure even sweeter. So, if you’re planning to come back to Mama East , this could be the perfect excuse to join the Dis-loyalty family! You can use this code : MAMAPE06 to enjoy 1 month free trial for the advantage. We can’t wait to welcome you back for stay number three! ❤️ MAMA LOVES YOU Arnes

Hello Alexandra, Thank you so much for the love! 💕 We’re delighted you enjoyed the Mama Shelter vibe — especially our crispy chicken salad . A little sexy, a little unexpected, and always made to surprise . Hope to see you back soon for more good food, good vibes & good times! 🫶 MAMA LOVES YOU Arnes

Hello Jan, Thank you for sharing your feedback with us! 💛 We’re glad you enjoyed our location, and we’re sorry to hear that the restaurant didn’t quite hit the mark this time. We also appreciate your comments regarding the rooms — we’re always looking for ways to give Mama a little refresh . Regarding your ALL Accor Gold membership, we completely understand your disappointment and we’re sorry if our explanation came across as an excuse. 🙏Just to clarify, the Gold benefit includes a complimentary upgrade to the next room category subject to availability at the time of check-in. If that category isn’t available, the hotel can provide an enhanced room within the same category instead. The length of the stay itself is not what prevents an upgrade. We truly value your loyalty as a Gold member and hope we’ll have the chance to welcome you back and give you the Mama experience you deserve! MAMA LOVES YOU Arnes

Hello Rowena, Thank you so much for your lovely review! 🥰 We’re delighted to hear you enjoyed a peaceful and comfortable stay with us. It’s also wonderful to know that our team was kind and helpful — we’ll be sure to share your sweet words with the Mama crew! Hope to welcome you back soon for more comfort, calm and good vibes! MAMA LOVES YOU Arnes

Hello Fiachra, Thank you for taking the time to share such detailed feedback with us. We’re sorry to hear that some aspects of your stay didn’t quite hit the mark. We understand your frustration regarding the rooftop. Our rooftop is open to hotel guests from Tuesday to Saturday, from 5pm to 10pm. We appreciate that a 10pm closing time on a Friday or Saturday may feel a little early. However, due to the holiday period in Paris in August, we exceptionally close the bar earlier during this time.Your comment is noted and will be shared with our team. When it comes to the rooms, Mama is definitely a little different by design 😎 — we don’t provide the traditional welcome tray, kettle or coffee machine, as we aim for a more minimalist and relaxed approach. That said, we completely understand that having easily accessible power sockets is important, and we appreciate your very specific feedback about their location. Regarding the €150 pre-authorisation, this is a security guarantee requested by the hotel during the stay and is not linked to having a minibar in the room. Once the stay is completed and there are no additional charges, the amount is released according to the bank’s processing times. We really appreciate you being honest with us — even when the feedback is not all sunshine and cocktails 😉. It helps us see where we can do better while staying true to the Mama spirit. We hope you’ll give us another chance to show you a smoother and more enjoyable Mama experience next time. ✨ MAMA SAYS SORRY, Arnes

Hello Claire, thank you for taking the time to share your experience with us. We are very sorry to hear that your stay did not meet your expectations, especially regarding the breakfast. We sincerely apologize for the inconvenience you experienced on both mornings. We have taken note of all your remarks and will share them with the relevant departments so that we can address these issues and improve our service. We are nevertheless glad to hear that you appreciated the cleanliness of the hotel and our bathroom amenities. We hope to have the opportunity to welcome you back and provide you with a much better Mama Shelter experience next time. Best, Juliette