Dear Vicki, Thank you for your positive feedback regarding. We greatly appreciate your kind words about our staff, and we will certainly share your comments with them. We however apologise for the missing bah mat and incorrect title displayed on the TV, your candid feedback is much appreciated, and we hope to welcome you back again in the future for an even better stay. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure Brisbane King George Square

Dear Margaret, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our location and staff. Your comments regarding the condition of the hotel are also appreciated as we plan for future improvements and will certainly be shared with our team. We sincerely hope to welcome you back again in the future for another pleasant stay. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure Brisbane King George Square

Dear Steven, Thank you for taking the time to share your feedback. We are pleased to hear that you found our team welcoming and enjoyed the check-in experience. However, we are sincerely sorry that the remainder of your stay did not meet your expectations. We apologise for the condition of the room and the maintenance issues you encountered. Your comments regarding the dated presentation, bathroom fittings, and kitchenette amenities have been noted and will be shared with the relevant teams for review. We would also like to sincerely apologise for the confusion surrounding your breakfast inclusions. While your reservation was originally booked on a Bed & Breakfast rate, one of the nights within your stay was redeemed using an Accor Free Night benefit. In accordance with the terms and conditions of this benefit, breakfast inclusions do not apply to complimentary Free Night stays. As your breakfast visit related to the Free Night portion of the reservation, breakfast was not included on that occasion. That said, we acknowledge that you were advised during check-in that breakfast was included, and we understand how frustrating and embarrassing it must have been to discover otherwise when arriving at the restaurant. We are sorry for this miscommunication and appreciate you bringing it to our attention so we can reinforce the importance of providing clear and accurate information at check-in. We are also disappointed to hear your experience at breakfast the following day did not meet your expectations. We appreciate your feedback regarding the additional charge for alternative milk options and understand why this stood out given your experiences at other Accor properties. Thank you again for sharing your experience. While we regret that your stay fell short of our usual high standards, your feedback provides valuable insight into areas where we can improve. We sincerely hope you will allow us another opportunity to regain your trust as loyal Gold members in the future. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Dear Andrew, Thank you for taking the time to share your feedback. While we are pleased to hear that you found our team pleasant and enjoyed our convenient location, we are disappointed to learn that your overall experience did not meet the expectations you had when choosing to stay with us. We apologise for the inconvenience caused by the ongoing lift outage. We understand how frustrating this has been for our guests, and we regret the impact it had on your stay. Thank you for your feedback regarding breakfast. While we are pleased that you found the offering satisfactory overall, we acknowledge the frustration caused by the repeated issues with the coffee machines and the resulting congestion within the breakfast area. Your comments regarding access to barista-made coffee have been noted and will be shared with the relevant management team for consideration. It is particularly disappointing to learn that we did not deliver the level of experience you were hoping for. We strive to provide a stay that reflects our brand standards, and we regret that we fell short on this occasion. Thank you again for your candid feedback. We hope to welcome you again in the future to provide you a more enjoyable and comfortable stay. Kindest, Rachel R. Guest Experience Supervisor Pullman & Mercure King George Square

Good evening, Thank you for taking the time to share your feedback following your recent stay with us. Whilst we are pleased to know that our reception and concierge teams left a positive impression, I am sorry that several service oversights detracted from your experience. The delays in fulfilling requests, difficulties reaching the appropriate team, and the impact this had on your in-room dining experience are certainly not reflective of the standard we aim to provide. Your comments have been shared with the relevant departments for review to help us improve both our service response times and overall guest experience. We appreciate your candid feedback and hope we will have the opportunity to welcome you back and provide a far smoother stay in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Dear Lewis, Thank you for taking the time to share your feedback. While we are pleased to hear that you found your room spacious and clean, we are sorry to learn that other aspects of your stay did not meet your expectations. We sincerely apologise for the inconvenience caused by the lift outage during your visit. We understand the frustration of having to use the service lifts and appreciate the impact this can have on the overall guest experience, particularly during busy periods. We are also disappointed to hear your comments regarding the condition of the corridors and the overall presentation of the hotel. We recognise that certain areas of the property are showing their age, and feedback such as yours reinforces the importance of the ongoing improvement works planned for the hotel. We appreciate your comments regarding the room itself and are pleased that you found it clean and comfortable. However, we understand your concerns regarding the value proposition between the Pullman and Mercure offerings and regret that your experience did not reflect the expectations you had when booking. Thank you again for sharing your experience. We genuinely value your feedback and hope that, as improvements continue across the property, we may have the opportunity to welcome you back for a more positive experience in the future. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

D. Wendy, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our central location and found your accommodations comfortable. It is wonderful to know that our team, including the friendly check-in staff and our concierge, contributed positively to your experience. We appreciate your comments and look forward to welcoming you back in the future. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure Brisbane King George Square

Good evening, Thank you for taking the time to share your feedback following your recent family stay with us. We are delighted to know that your visit was an enjoyable one and that our team helped create a positive experience. It is always rewarding to hear when guests leave with such favourable impressions, and we truly appreciate your kind recognition. We are also grateful for your comments regarding the shower plumbing noise. Please accept our apologies for this inconvenience. Your feedback has been shared with our maintenance team so that the issue can be investigated and addressed. Thank you again for your valued feedback, and we look forward to welcoming you back for another pleasant stay in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Good evening, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your room quiet and comfortable. Your suggestion about USB charging points has been noted, and we appreciate your input as we continuously strive to enhance our guest experience. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Dear Andrew, Thank you for taking the time to share such detailed feedback. We are sincerely sorry that several aspects of your experience did not meet expectations. We understand the frustration caused by the lift disruptions, particularly during a busy conference period. While the lifts are currently undergoing maintenance, we appreciate how this affected the overall flow and convenience of your stay. We are also disappointed to hear your comments regarding the condition of the guestrooms, bedding, and in-room amenities. We recognise that comfortable accommodations and well-maintained facilities are fundamental to a positive guest experience, and our team will certainly investigate further into this matter. Thank you also for your observations regarding the breakfast service layout. Your comments regarding the coffee machine outage and alternative coffee options have been noted and will be shared with our Food & Beverage leadership team for review. We would also like to apologise that the luggage arrangements made at checkout were not completed as requested. We understand that it is often the small details that leave a lasting impression, and we regret that we fell short in delivering the seamless service you expected. While we are grateful for your recognition of our team's efforts, we acknowledge that excellent service alone cannot fully compensate for the infrastructure and maintenance challenges you encountered during your stay. We are sorry that these issues have impacted your confidence in returning and in considering our hotel for future conference events. Thank you again for bringing these matters to our attention. We sincerely hope we can regain your trust in the future and welcome you for a more enjoyable stay. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Good evening, Thank you for taking the time to share your feedback. We are pleased to know that our team made a positive impression and that you found the hotel well placed for enjoying the city. It is always rewarding to hear when our colleagues help make a stay more enjoyable. We are, however, sorry that aspects of your accommodation did not meet expectations. Your comments regarding the presentation and upkeep of the room, as well as the level of cleanliness, have been noted and will be shared with the relevant teams as we continue to focus on improving the overall guest experience. We appreciate your valued feedback and thank you for choosing to stay with us. We hope to have the opportunity to welcome you back and provide an experience that better reflects the high standards we strive to deliver. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Good evening, Thank you for your kind words regarding our location, staff, and room cleanliness. We are delighted to hear that you had a wonderful stay and appreciate your feedback. We look forward to welcoming you back in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Good evening, Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our accommodations comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Dear Skye, Thank you for sharing you feedback regarding your recent stay. While we are pleased to hear that you chose to stay with us while attending a conference nearby, we are very sorry to learn that your dining experience did not meet expectations. We sincerely apologise for the inconvenience caused when you were unable to enjoy your beverage as intended due to the lack of a bottle opener in your room. Waiting 45 minutes for this item, particularly when your dinner had already arrived, is understandably frustrating and not the level of service we strive to provide. We appreciate how this impacted your ability to enjoy both your drink and meal experience. We are also disappointed to hear that breakfast the following morning did not meet your expectations in terms of quality. Our team works hard to provide a varied and enjoyable breakfast experience, and we regret that we fell short on this occasion. Thank you for bringing these matters to our attention. Your comments will be shared with the relevant teams to be remedied and we sincerely hope you will allow us another opportunity in the future. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square