Good afternoon James, Thank you for taking the time to share such detailed feedback and, most importantly, for choosing to stay with us for the past 25 years! Your loyalty is genuinely appreciated, and we’re glad to hear that you recognised the recent refurbishment of the complex. We appreciate your honest comments regarding the apartment furnishings. We are currently in the process of renovating a number of our apartments, which we hope will further enhance the overall standard and comfort of our rooms. While our TVs do not have streaming capabilities, we’re pleased to share that Foxtel has recently been installed in every apartment, providing our guests with a much wider range of entertainment options. Your feedback is extremely valuable to us and will certainly be taken on board as we continue to look for ways to improve the guest experience. Thank you once again for your continued loyalty and for being a valued ALL Accor Gold member. We truly appreciate your ongoing support and look forward to welcoming you back for many more stays in the years to come. Warm regards, The Sebel Noosa Team

Good morning Jane, Thank you for your continued loyalty to The Sebel Noosa and for taking the time to share such detailed feedback. We’re pleased to hear you continue to enjoy our location, facilities and wonderful team, and we’ll be sure to pass your kind mention of Ben on to him. We’re sorry to hear that the housekeeping services did not meet the expectation. We appreciate you bringing this to our attention and will be following up with our housekeeping team to ensure greater consistency. We also appreciate your feedback regarding the booking process and pricing. As a previous owner, and loyal guest, it's important to us that your booking experience is seamless and accurate. We look forward to welcoming you back for another stay. The Sebel Noosa Team

Good morning Anne, Thank you for your wonderful feedback and for rating us 100/100. We’re delighted you enjoyed our location, accommodation and friendly team. We appreciate you bringing the handrail issue in the smaller pool area to our attention, we have passed your feedback to our building team. We look forward to welcoming you back soon! Kind regards, The Sebel Noosa Team

Good morning Nicole, Thank you for sharing such wonderful feedback about your family holiday with us. We’re thrilled to hear that you enjoyed your stay at The Sebel Noosa. It’s great to hear our location on Hastings Street made your stay even more enjoyable. We’re also pleased to hear that our team provided friendly service and made your booking experience easy and seamless. Thank you for your generous recommendation and for being a valued ALL Accor member. We look forward to welcoming you and your family back to The Sebel Noosa for another memorable holiday! Best Regards, The Sebel Noosa Team

Hi Kenneth, Thank you for taking the time to share such detailed feedback following your stay with us. We’re delighted to hear that you enjoyed our convenient location, comfortable bed, well-maintained property, and the bathroom in your one-bedroom apartment. It’s also wonderful to know that, as a long-standing Accor member, you continue to choose Accor properties when travelling. We sincerely appreciate your comments regarding EV charging facilities and the availability of bathrooms near the pool. We understand how these amenities can make a significant difference to the overall guest experience, and your feedback has been shared with our team for consideration. We also appreciate your observations regarding the apartment setup, including the fridge door, cooking facilities and ventilation. While we’re pleased the electric frypan provided a practical alternative, we understand that the kitchen configuration could be improved. Thank you again for your constructive feedback and for choosing The Sebel Noosa. We hope to have the pleasure of welcoming you and your family back again on your next visit to Noosa. Warm regards, Amelie Guest Service Agent

Good morning Joan, Thank you for your wonderful feedback and for choosing to return to The Sebel Noosa. We’re delighted to hear that you enjoyed your apartment, our location, and the friendly and helpful service provided by our team. It’s especially lovely to hear your kind words about our team. We will be sure to pass your appreciation on to them. As a valued ALL Accor Platinum member, we truly appreciate your continued loyalty and your 10/10 recommendation. We look forward to welcoming you back again soon for another enjoyable stay! Best Regards, The Sebel Noosa Team

Thank you for your feedback and for sharing your experience. We’re sorry that the noise from the street and early morning service vehicles affected your relaxing break. We also apologise for the lack of a block-out curtain in the main bedroom. We understand how important peace and quiet are when you’re looking for a relaxing stay, and we appreciate your comments as they help us identify areas for improvement. We hope to have the opportunity to provide you with a more comfortable experience in the future, The Sebel Noosa team

Dear guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our convenient location, but we are sorry that your overall experience did not meet the standard you have come to expect from The Sebel Noosa. We sincerely apologise for the inconvenience caused by the noise from both other guests and the street. We also regret that the spa issue you reported was not followed up by our team as it should have been. We understand how frustrating it must have been to contact Reception for assistance and feel that your request was not attended to. We are also sorry that we were unable to accommodate your late check-out request. While late check-outs are subject to availability and cannot always be guaranteed, we appreciate that this was disappointing. Thank you again for your honest feedback. We value your loyalty as an ALL Accor member and hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience. Warm regards, The Sebel Noosa Team

Dear Guest, Thank you for your wonderful 100% review and for taking the time to share such detailed feedback about your stay with us. We are delighted to hear that you enjoyed your spacious two-bedroom apartment and appreciated the thoughtful conveniences, from the fully equipped kitchenette and laundry facilities to the generous living and dining areas and usable balcony. It is fantastic to know that the apartment provided everything you needed for a comfortable and relaxing stay. We are also pleased to hear that you found our website easy to navigate, with photos accurately reflecting the accommodation, and that you enjoyed a seamless experience from check-in through to departure. Thank you once again for your kind words and recommendation. We look forward to welcoming you back to The Sebel Noosa for another wonderful stay. Warm regards, The Sebel Noosa Team

Thank you for your wonderful rating and for sharing your feedback Betty. We’re pleased to hear you enjoyed our excellent location, comfortable stay, and helpful team. We apologise for the difficulty with the pool gates, particularly while carrying luggage. We appreciate you bringing this to our attention and will look into how we can improve this. We also appreciate your comments regarding the condition of the room. We understand that some areas are showing their age, and we are continuing to work on improvements. We hope to welcome you back again in the future. Regards, The Sebel Noosa Team

Thank you for your fantastic rating and for sharing your feedback Scott! We’re delighted to hear you enjoyed our convenient location, quiet room, and helpful team. It’s great to know you made good use of the BBQ facilities and found everything you needed in your apartment for a longer stay. We hope to welcome you back to The Sebel Noosa again soon! The Sebel Noosa Team

Dear guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our team welcoming and helpful, and that you were happy with the cleanliness of your apartment, as well as the WiFi, check-in and departure experience. We are, however, very sorry that the renovations taking place in the neighbouring apartment impacted your stay. We completely understand how disruptive construction noise can be, particularly when you are looking forward to a relaxing getaway. We also appreciate your feedback regarding the river view and the shower, and understand your disappointment given your expectations of the accommodation. Your comments regarding the room allocation are particularly valuable, and we will continue to review how we manage room allocations around renovation works to minimise the impact on our guests wherever possible. Thank you again for your honest feedback. We genuinely appreciate your comments and hope we will have the opportunity to welcome you back to The Sebel Noosa and provide you with a more enjoyable experience next time. Warm regards, The Sebel Noosa team

Hi Di, Thank you for taking the time to share your feedback, and for choosing to stay with us for the fourth time. We truly appreciate your loyalty and are delighted to know that you continue to love The Sebel Noosa and its wonderful location. We sincerely apologise for the issues you experienced prior to your arrival, particularly regarding the payment communication and the handling of your room requests. We understand how concerning and disappointing this must have been, especially after planning your stay so far in advance. We also regret that your arrival experience did not feel welcoming, as this is certainly not the standard of service we strive to provide. We are, however, pleased to hear that the other team members you interacted with were friendly and helpful, and that Shane was able to respond to your concerns with the care they deserved. Your feedback is greatly appreciated and will help us improve our communication and guest experience. We hope to have the opportunity to welcome you back for a much smoother and more enjoyable stay in the future. Warm regards, Amelie Guest Service Agent

Thank you so much for your wonderful review Toni! We’re delighted to hear that you enjoyed your stay at The Sebel Noosa and that our location, cleanliness, and spacious accommodation made such a great impression. It’s fantastic to hear that we’ll be your new go-to hotel when visiting Noosa! We truly appreciate your kind feedback and look forward to welcoming you back for another relaxing stay soon. The Sebel Noosa team

Thank you for your wonderful feedback Carolyn! We’re delighted to hear you enjoyed our fantastic location, clean facilities and spacious apartment. It’s lovely to know you had a most enjoyable stay. We look forward to welcoming you back to The Sebel Noosa soon! Kind regards, The Sebel Noosa Team

Dear Guest, Thank you so much for your wonderful review and for choosing The Sebel Noosa for your relaxing getaway. We are delighted to hear that you enjoyed your stay and that the location of your room, its cleanliness and the overall comfort helped provide the relaxing few days away you were looking for. It is also lovely to know that you enjoyed spending time in the spa. Your kind comments about our housekeeping team are especially appreciated, and we will be sure to share your feedback with them. They will be delighted to know that their friendliness and service contributed to such an enjoyable stay. Thank you also for your loyalty as an ALL Gold member and for your fantastic recommendation. We truly appreciate your feedback and look forward to welcoming you back to The Sebel Noosa for another relaxing stay. Warm regards, The Sebel Noosa Team

Dear Guest, Thank you so much for your wonderful review and for choosing The Sebel Noosa for your winter getaway. We are delighted to hear that you enjoyed your 10-day stay with us and found your apartment comfortable, well maintained and serviced, with a lovely sunny balcony to enjoy. Our location is certainly ideal for exploring the beach, National Park and the many wonderful restaurants nearby, so it is great to know this added to your experience. It is especially lovely to hear that our team made such a positive impression. Your kind words about everyone being friendly and helpful will be proudly shared with the entire team. We are also pleased that you enjoyed the benefits of your ALL Gold membership, including your room upgrade, welcome amenity and complimentary use of our beach chairs. At the same time, we appreciate your honest feedback regarding the welcome drink and your experience using the Accor ALL App, as well as your comments about the fitness centre. Feedback such as yours is always valuable in helping us improve. Thank you again for your fantastic feedback and for your loyalty as an ALL Gold member. We truly appreciate your recommendation and look forward to welcoming you back to The Sebel Noosa for another relaxing stay. Warm regards, The Sebel Noosa Team

Dear Guest, Thank you for taking the time to share your feedback with us. While I’m pleased to hear you enjoyed our convenient location and found the cleanliness, WiFi and check-out experience to be positive, I am genuinely sorry that other aspects of your stay did not meet your expectations. I apologise for the delay with your room being ready and understand how disappointing it must have been to wait beyond the standard check-in time. We certainly appreciate that guests who have arrived early are eager to begin their stay, and we will take your feedback on board when managing room priorities. I am also sorry to hear of your disappointment with the housekeeping service and the presentation and condition of the apartment. Your comments regarding the towels, bed presentation, furniture, paintwork, flooring and overall appearance of the property are appreciated and have been shared with the relevant teams for review. We value your honest feedback, as it helps us identify where we can improve. I’m sorry that, overall, we did not provide the level of quality and value you expected on this occasion. We do hope we may have the opportunity to welcome you back in the future and provide you with a much more enjoyable experience. Warm regards, The Sebel Noosa

Dear Guest, Thank you for taking the time to share your feedback with us. While we are glad to hear that you appreciated our location, we are very sorry that your stay was impacted by the construction noise and the issue with the hairdryer. We completely understand how disruptive unexpected loud noise can be, especially when you are looking to relax and rest in your room. We are reviewing our scheduling and coordination with maintenance teams to ensure disruptive work is strictly limited to appropriate daytime hours and better communicated to nearby guests. Additionally, we have addressed the hairdryer with our housekeeping team to ensure all amenities are thoroughly inspected, cleaned, and tested before every check-in. We truly value your input as it helps us improve, and we hope you will give us another opportunity in the future to provide you with a much more peaceful and seamless stay. Warm regards, The Sebel Noosa team