Dear Darren, Thank you for your kind feedback. We are pleased to hear that you enjoyed your stay and appreciated our prime location near Circular Quay, the Opera House, and The Rocks. We look forward to welcoming you back in the future. Best regards, J. Ferguson The Sebel Quay West Suites Sydney

Dear David, Thank you for your kind feedback. We are delighted to hear that you enjoyed the views, comfort, and service provided by our staff. It is also wonderful to know that you appreciated our breakfast and cleanliness. We look forward to welcoming you back in the future. Best regards, James Ferguson The Sebel Quay West Suites Sydney

Dear William, Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a great stay and enjoyed our convenient location, with the Opera House and many of Sydney’s attractions within easy reach. It is also wonderful to know that you found the booking process easy and convenient. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back to The Sebel Quay West Suites on your next visit to Sydney. Sincerely, James Ferguson General Manager

Dear Sue, Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your stay and were impressed by the friendliness and professionalism of our team. It is lovely to know that you found your apartment spacious and comfortable, and that you enjoyed the spectacular city views. Although your stay was only two nights, we are so pleased we could make it a memorable one. Thank you for choosing The Sebel Quay West Suites, and we hope to welcome you back for a longer stay next time. Sincerely, James Ferguson General Manager

Dear Cecilia, Thank you so much for sharing such a lovely review with us. We are absolutely delighted to hear that you and your niece had a wonderful stay, and it is especially heartwarming to know that the birthday surprise made her so happy. We will be sure to share your kind words with the team, particularly our doorman, who will be thrilled to know that his kindness made such a positive impression on your niece. We are also pleased that you enjoyed the spacious rooms, amenities and our beautiful harbour views. Thank you for your understanding of the character and charm of our property, and for choosing to celebrate such a special occasion with us. We truly appreciate your kind words and hope to have the pleasure of welcoming you and your niece back again in the future. Sincerely, James Ferguson General Manager

Dear Mr S., Thank you for taking the time to share your experience at The Sebel Quay West Suites Sydney. We are delighted to hear that you enjoyed our prime location and the comfort of our well-appointed apartments. It is wonderful to know that you appreciated the inviting ambience and our on-site restaurant. We acknowledge your feedback regarding the bathtub and the variation in service from our reception staff. Your insights are valuable to us, and we will certainly take them into consideration as we strive to enhance the guest experience. We understand that consistency in service is crucial, and we aim to ensure all our guests feel welcomed and well-cared for during their visit. We look forward to the opportunity of welcoming you back in the future and providing you with an even better experience. Kind Regards, James Ferguson The Sebel Quay West Suites Sydney

Dear Mr E. N., Thank you for taking the time to complete our guest survey following your recent stay. I'm sorry that your experience fell so far short of what you should expect from us, particularly as an ALL Gold member. The issues you raised about the cleanliness of your apartment, the condition of the bedding and the availability of our team at reception are not the standard we hold ourselves to. I have shared your feedback directly with our Housekeeping and Front Office leaders, and we are reviewing the apartment and our reception coverage as a result. Thank you again for your feedback. Kind regards, James Ferguson The Sebel Quay West Suites Sydney

Dear Alison, Thank you so much for your wonderful review. We are delighted to hear that you enjoyed the apartment and found it so well furnished and equipped. It is especially lovely to know that our location made it easy for you to explore Sydney and that, after travelling around Australia, you found The Sebel Quay West Suites to be the best stay you have experienced. Thank you for choosing to stay with us. We truly appreciate your kind words and hope to welcome you back on your next visit to Sydney. Sincerely, James Ferguson General Manager

Dear Lorna, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. We're delighted you enjoyed a comfortable 2 night stay with us and that our convenient location made it easy for you to navigate the city. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear John, Thank you for sharing your wonderful feedback with us. We are so pleased to hear that you enjoyed our fantastic location in The Rocks and the beautiful views of Sydney Harbour Bridge and the Opera House from your room. It is also great to know that you found the booking process easy and user-friendly. We truly appreciate your kind comments and hope to have the pleasure of welcoming you back to The Sebel Quay West Suites for another memorable stay. Sincerely, James Ferguson General Manager

Dear Brian, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. We are delighted that our prime location, room facilities, and scenic views contributed to a memorable stay and most of all, thank you for highlighting the friendly and efficient service from our team. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Krishna, Thank you for taking the time to share your recent experience at The Sebel Quay West Suites Sydney. At The Sebel, we are committed to providing exceptional service to every guest, and your feedback is truly valued. It helps us continue to improve and deliver the high standards our guests expect. Our rooms do feature an adjustable heating and cooling system, so I am sorry that you weren't able to make use of it and for the discomfort experienced with the room temperature. Please be assured I will ask our teams to check over your room for any faults. We sincerely hope to welcome you back in the near future. Warm regards, James Ferguson General Manager

Dear Amanda, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. We are delighted to hear that our location served as the perfect base for exploring the area, and that you enjoyed our well-equipped apartments and relaxing leisure area. It is also wonderful to know that our team’s friendly and helpful service contributed to a great stay. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Mousa, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologise for the experience you encountered upon check-in. It is our standard to ensure that all rooms are prepared and available for our guests, and I regret that we did not meet this expectation during your visit. I understand your frustration regarding the late checkout request. We strive to accommodate our guests' needs, especially our valued members. While we aim to ensure timely room availability for incoming guests, I appreciate your feedback on the communication and the process involved. Your insights are essential as we continually look to improve our services and enhance guest experiences. We value your loyalty as a Diamond member and deeply regret that your experience has led to a decision to reconsider future stays. Your feedback will be taken into serious consideration as we strive to maintain the highest standards of hospitality. Thank you once again for your comments. Best regards, James Ferguson The Sebel Quay West Suites Sydney

Dear Nilesh, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team especially our concierge department as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. For safety and security reasons, our standard protocol does require the main guest on the reservation to check in with us at the desk with photo ID and a matching credit card before room keys can be issued. This is to protect our guests' security and privacy. In saying that, we always strive to offer flexibility and make things easy for our guests, so I am sorry that we fell short and disappointed on this occasion. I’ve discussed your feedback directly with our team so we can review how we handle these moments and ensure we are always delivering a truly warm and helpful experience moving forward. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Terry, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. We are absolutely delighted to hear that you loved our convenient location, found your room spotlessly clean, and that our team members made such a wonderful impression on you during your stay Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear James, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. We are absolutely delighted to read that you enjoyed our convenient location, spacious rooms, and facilities! It is also wonderful to know that our team made you feel so welcome and well looked after throughout your stay. And we couldn't agree more—the views from the property truly are spectacular. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Melissa, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team especially our restaurant stars as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read that you loved the wonderful views from our property! It is also incredibly heartening to know that our food and beverage team took such great care of you during your dining experiences Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Jenny, Welcome Back and Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team especially Benjamin as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. We are also absolutely thrilled that you had another wonderful stay with us and it is pleasing to read that our team's friendly care and professionalism made you feel so valued. Thank you once again for sharing your experience and we look forward to welcoming you back in the near future. Warm regards, James Ferguson General Manager