Dear Christopher, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location and received good service from our reception team. We are pleased to know that you had a positive experience during your stay with us. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back and providing you with another pleasant stay. Best Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear S., Thank you for choosing to stay with The Sebel Viaduct and taking the time to share your feedback. We are pleased to hear that our Front of House team were extremely helpful and that you found the bed comfortable. We sincerely apologise for the cleanliness of the kitchen storage area and for the tissues not being restocked during your stay. We have addressed this feedback with our housekeeping team to ensure these areas receive better attention. We also apologise for the noise disturbance. As we are located in the CBD and surrounded by bars and restaurants, some external noise can occur, particularly at busy times. We understand this may have affected your comfort and appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear C., Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient. We sincerely apologise for the inconvenience regarding the parking. Our hotel car park is available on a first-come, first-served basis and are subject to availability. We are sorry if this caused any inconvenience during your stay. We also sincerely apologise for the minibar charge. We understand how frustrating it can be to see a charge for an item you did not use. Please be assured that our team has already processed the refund for the incorrect minibar charge. Thank you again for bringing these matters to our attention. We truly appreciate your feedback and hope to have the opportunity to provide you with a smoother experience on your next stay. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear D., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed a clean and comfortable stay and appreciated our convenient location, with a great selection of cafés, restaurants and pubs right at your doorstep. It is also lovely to know that you enjoyed the beautiful harbour views and found our facilities to your satisfaction. We are especially pleased to hear that our front desk team made you feel welcome and were accommodating throughout your stay. Thank you again for your kind words and for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future! Our team takes pride in providing excellent service and we appreciate your recognition. Best Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear Jason O., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient for your work trip. We look forward to welcoming you again in the future. Sebastian Paletasala Rooms Division Manager

Dear N., Thank you for taking the time to share your wonderful feedback and for rating your stay so highly. We are delighted to hear that you enjoyed your stay with us and found our location convenient. It is especially pleasing to know that you found our team friendly and attentive, and that your room was clean, fresh, and comfortable. Your kind comments are greatly appreciated and will certainly be shared with the team as encouragement to continue delivering a high standard of service. We look forward to welcoming you back again on your next visit. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear W., Thank you for taking the time to share your positive experience at The Sebel Auckland Viaduct Harbour. We are delighted to learn that your stay exceeded your expectations and that you found your room to be comfortable and well-appointed. It is wonderful to hear that you appreciated the cleanliness and spaciousness of the bathroom, as well as the amenities provided in the kitchen and laundry. We take pride in our excellent location and are pleased that it contributed to your overall enjoyment of your stay. We look forward to welcoming you back in the future for another fantastic experience. Best Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear W., Thank you for taking the time to share your feedback and for your wonderful rating. We are delighted to hear that you enjoyed our central location and found it convenient for accessing the many restaurants and eateries nearby. We are pleased that our location helped make your stay more enjoyable and convenient. We truly appreciate your kind feedback and look forward to welcoming you back again on your next visit to Auckland. Best Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear Tracey A., We are truly sorry that your stay was not as comfortable or restful as you had hoped, and we sincerely apologise for the issues you experienced. We completely understand your frustration with the bed. We appreciate that it was too small and uncomfortable for two people, and that the movement and bouncing made it particularly difficult to sleep. We also acknowledge your disappointment that we were unable to arrange two single beds together when you raised the concern with us after the first night. We are equally sorry about the noise you experienced from downstairs and the surrounding street. The revving of motorbikes and cars, loud music, and late-night noise would understandably have made it very difficult to relax and sleep. We appreciate your comparison with other capital-city hotels and understand why you expected better sound insulation. Please accept our sincere apologies for the inconvenience and disruption this caused during your stay. We genuinely appreciate you bringing these concerns to our attention and fully acknowledge that your experience fell short of the level of comfort and rest you should have received. Best regards Sebastian Paletasala Rooms Division Manager

Dear Guest, Thank you very much for your wonderful feedback and for rating your overall experience as excellent. We are delighted to hear that you enjoyed your room and the beautiful view, as well as our facilities and the helpful service provided by our team. It’s also great to know that you appreciated the convenience of enjoying breakfast and dinner at Giraffe Restaurant. Your kind comments mean a lot to us and will certainly be shared with the team. We truly appreciate you choosing to stay with us and look forward to welcoming you back for another excellent experience in the future. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear D., Thank you for your continued loyalty with Accor and for sharing your feedback. We are pleased to hear that you found your stay comfortable. We sincerely apologise that your room view has not met your expectations, especially as a regular guest. Please be assured that we have noted your preference for a higher-floor room with a better view on your profile. While room allocation is subject to availability, we will certainly do our best to accommodate your preference on future stays. We truly appreciate your continued support and look forward to welcoming you back. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear Guest, Thank you very much for your kind and thoughtful feedback. We are delighted to hear that you found our team supportive, helpful and accommodating, and that our manager was able to make your two-week stay more pleasant and enjoyable with a complimentary upgrade. We will certainly share your lovely comments with her and the team, as recognition such as this is greatly appreciated. We hope your current stay with us is going well and that you are once again enjoying a comfortable and memorable experience. We look forward to continuing to look after you. Best Regards, Management Team The Sebel Auckland Viaduct Harbour

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our great location. We are sorry to learn that the condition of the hotel, particularly the bathroom and kitchen areas, did not fully meet your expectations. Please be assured that we take your comments seriously and will share them with our relevant teams as we continue to focus on maintaining and improving our facilities. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience. Kind Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour