Dear Shubham T., Thank you for sharing your kind feedback and for your wonderful rating. We are delighted to know that you enjoyed the room and facilities and appreciated the smooth check-in and check-out process. Your positive feedback is greatly appreciated and encourages our Heartists to continue providing a comfortable and seamless experience for our guests. Thank you for choosing ibis One Central Dubai. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Shanika N. R., Thank you for sharing such a wonderful and detailed review and for your exceptional rating. We are truly delighted to know that your stay at ibis One Central Dubai was so enjoyable that you decided to extend your stay with us. We especially appreciate your recognition of our Heartists, Arvin DM, Yin, Hadil, and Dole. It is wonderful to hear that their warm hospitality, helpfulness, and attentive service made you feel genuinely welcome throughout your stay. We will certainly share your kind words with each of them, as such appreciation is a great motivation for our Heartists. We are also pleased that you found our location convenient, with easy access to the Metro and nearby shopping and sightseeing attractions. Your recognition of our Housekeeping team is equally appreciated. Thank you for recommending ibis One Central Dubai and for your kind words as a hospitality professional. We look forward to welcoming you back for another memorable stay. Best regards, Shubhangi Sharma Front Office Manager

Dear Sankalp A., Thank you for your excellent feedback and for rating your overall experience. We are delighted to know that you appreciated our convenient location and the great service provided by our helpful Heartists. Your kind words are greatly appreciated and encourage us to continue providing a warm and welcoming experience for our guests. Thank you for choosing ibis One Central Dubai. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager

Dear Mohamed R., Thank you for sharing your feedback and for rating your overall experience. We are pleased to know that you had a pleasant stay and appreciated our convenient location. Your kind feedback is greatly appreciated and encourages our Heartists to continue providing a comfortable and welcoming experience. Thank you for choosing ibis One Central Dubai. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager

Dear Mathias J. O., Thank you for taking the time to share such detailed feedback and for rating your overall experience. We are pleased to know that you appreciated our convenient location for events at the World Trade Centre, the friendly atmosphere, comfortable room, and helpful service from our Heartists. We are also glad to hear that you enjoyed your dining experiences and the live sports atmosphere at our bar restaurant. At the same time, we sincerely appreciate your feedback regarding the increase in music volume in the evening. We understand that louder music may not be ideal for guests looking to enjoy a relaxed dinner after a busy conference day, and your comments will be shared with the relevant team for consideration. Thank you for choosing ibis One Central Dubai. We look forward to welcoming you back and providing you with another comfortable and enjoyable stay. Best regards, Shubhangi Sharma Front Office Manager

Dear Ellona P., Thank you for sharing such wonderful feedback and for taking the time to rate your overall experience with us. We are delighted to know that ibis One Central Dubai continues to be your preferred choice when attending ATM and other events at the Dubai World Trade Centre. We are especially pleased to hear that you enjoyed our convenient location, clean and comfortable rooms, and the warm and helpful service provided by our Heartists. We also truly appreciate your special mention of one of our outlets and are glad that it contributed to the convenience and enjoyment of your visits. Thank you once again for your continued trust and for recommending ibis One Central Dubai. We look forward to welcoming you back for many more enjoyable and memorable stays. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Valentina D., Thank you for taking the time to share such wonderful feedback about your four-night stay. We are delighted to know that you enjoyed our convenient location, cleanliness, breakfast, and overall service during your conference visit. We especially appreciate your kind recognition of our Reception team for their prompt, polite, and efficient assistance, as well as our Heartists across the restaurant, Costa Coffee, and British Pub. It is wonderful to hear that their warm hospitality contributed to such a positive experience. Thank you for choosing ibis One Central Dubai. We look forward to welcoming you back for another enjoyable stay. Best regards, Shubhangi Sharma Front Office Manager

Dear Jolvin R., Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great experience and appreciated our convenient location close to the World Trade Centre, clean rooms, and food and beverage offerings. We especially appreciate your recognition of our heartist, Arvin. It is wonderful to hear that he handled your check-in and check-out smoothly and professionally. We will certainly share your kind words with him. Thank you for recommending ibis One Central Dubai, especially for guests attending conferences. We look forward to welcoming you back for another enjoyable stay. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Shivraj D., Thank you for taking the time to share your feedback. We are delighted to know that you enjoyed your stay and appreciated our central and convenient location. Your feedback means a lot to our team, and we're delighted to know we met your expectations. Thank you for choosing ibis One Central Dubai. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Raushan A., Thank you for taking the time to share your feedback. We are delighted to know that you had a great experience and that everything was to your satisfaction. Thank you for choosing ibis One Central Dubai. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager

Dear Y., Thank you for sharing your feedback with us. We are delighted to know that you enjoyed our food and restaurant services, and we truly appreciate your kind words about the team. At the same time, we sincerely apologize that the room was not comfortable and that this affected your overall stay. We understand that a comfortable room is an essential part of the guest experience, and we regret that we did not meet your expectations in this area. Your feedback is important to us, and we will continue working with our Rooms and Engineering teams to improve the comfort and condition of our rooms. Thank you once again for your appreciation of our restaurant team. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay. Warm regards, Shubhangi Sharma Front Office Manager

Dear Mr. Serif, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly with the unpleasant odor on the 5th floor and the bathroom drainage issue. We completely understand your concern about the difference in experience between floors. A consistent level of comfort should be maintained throughout the hotel, and we regret that this was not the case during your stay. Your comments regarding humidity, odor and the bathroom condition have been shared with our Engineering and Housekeeping teams for a thorough inspection and necessary corrective action. We also appreciate your feedback regarding the bathrooms and understand your expectation for them to be maintained to a better standard. We are grateful that you brought these concerns to our attention and sincerely apologize that your experience did not meet the standards you expected from ibis One Central. We hope to have the opportunity to provide you with a much better stay in the future. Warm regards, Shubhangi Sharma Front Office Manager

Dear Robert T., Thank you for taking the time to share your feedback and for rating your overall experience . We are delighted to know that you had a great experience and appreciated the late check-out. We regret that your preferred room on the 9th floor was not available during your stay. We appreciate your understanding and hope to have the opportunity to accommodate your preference on a future visit, subject to availability. Thank you for choosing ibis One Central Dubai. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager

Dear Ramal B., Thank you for taking the time to share your feedback. We are delighted to know that you had a great, nice, and comfortable experience with us. Thank you for choosing ibis One Central Dubai. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager

Dear Mr. Tony, Thank you for sharing your feedback, and please accept our sincere apologies for such a disappointing experience. We are genuinely concerned to learn about the multiple issues you encountered, including the AC, shower, toilet, bed and other facilities. These are basic elements of a comfortable stay, and we clearly fell short of the standards you rightly expected from us. What is particularly disappointing for us is that you had stayed with ibis One Central in the past and returned expecting the same level of experience, only to feel that things had deteriorated significantly. We completely understand your frustration and regret that we did not meet your expectations on this occasion. Your feedback has been shared with our teams for immediate review and follow-up. We are taking your comments seriously, as we need to ensure that maintenance concerns are identified and resolved before they impact our guests. We sincerely apologize for letting you down and would be grateful for the opportunity to restore your confidence in us should you consider staying with us again. Warm regards, Shubhangi Sharma Front Office Manager