Novotel New Delhi City Centre 5 stars

Customer review rating (ALL Rating) 4.4/5 999 reviews

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Novotel New Delhi City Centre - Image 1
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Novotel New Delhi City Centre - Image 4
COMMUNITY CENTRE, PLOT 1 Desh Bandhu Gupta Rd, Jhandewalan, 110055 NEW DELHI, India

Description

Hotel extras

  • Located in the heart of Delhi, close to key landmarks and business destinations

  • Top Notch venues comprising versatile meeting spaces with advanced technology and setups.

  • Infinity pool with city views and a rooftop bar for relaxation.

  • Live kitchens, rooftop bar and diverse culinary experiences.

  • 124 spacious rooms, including suites for business and leisure stays.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Deluxe Twin Room with two single beds.

Photo out of - Standard Deluxe Twin Room with two single beds.

Room with 2 TWIN Beds. Free WIFI, safe, coffee and tea making facilities and bathroom with bath or shower.

  • Views:

    City View

Max. number of persons
3
Area
From 26 m² / 279 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View
See availabilities

Room with 1 King Bed. Free WIFI, safe, coffee and tea making facilities and bathroom with bath or shower, 2 Beverages at G-Bar, 15 percent discount on Fand B, 2pcs laundry

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Handheld shower

Media And Technology

Complementary elements

  • LaptopAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • International callsAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Complete cleaning
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Brand MagazineAdditional charge
  • Trouser pressAdditional charge

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Room with 2 TWIN Bed. Free WIFI, safe, coffee and tea making facilities and bathroom with bath or shower, 2 Beverages at G-Bar, 15 percent discount on Fand B, 2pcs laundry

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug
  • Handheld shower

Media And Technology

Complementary elements

  • LaptopAdditional charge
  • PrinterAdditional charge

Phone Facilities

  • Direct dial telephone
  • Free local callsAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Complete cleaning
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Brand MagazineAdditional charge
  • Trouser pressAdditional charge

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Room with 1 King Bed. Free WIFI, safe, coffee and tea making facilities and bathroom with bath or shower, cocktail hours at G-Bar, 20 percent off on Fand B, 2pcs Laundry

  • Views:

    City View

Max. number of persons
3
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Room with 2 TWIN Beds. Free WIFI, safe, coffee and tea making facilities and bathroom with bath or shower, cocktail hours at G-Bar, 20 percent off on Fand B, 2pcs Laundry.

  • Views:

    City View

Max. number of persons
3
Area
From 26 m² / 279 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Presidential Suite with 2 king Bed and Living room

Photo out of - Presidential Suite with 2 king Bed and Living room

Room with 2 King Bed rooms. Free WIFI, safe, coffee and tea making facilities, bathroom with bathtub or shower and G-Bar Cocktail Hours. 25 percent discount on Fand B, 4pcs Laundry and Minibar.

  • Views:

    Panorama view

Max. number of persons
4
Area
From 127 m² / 1367 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel New Delhi City Centre

COMMUNITY CENTRE, PLOT 1 Desh Bandhu Gupta Rd, Jhandewalan
110055 NEW DELHI
India

GPS:28.646579, 77.206757

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • INDIRA GANDHI INTL Additional charge
  • DEL Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 124 rooms
  • One room for people with reduced mobility
  • 16 connecting rooms
  • 124 non-smoking rooms
  • 16 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Board games available

Well-being

Rooftop Infinity Pool

  • Outside
  • On site

In Balance by Novotel

  • On site
  • On site
  • Indoor parking
  • Private
  • 80 parking spaces
  • Max Limited Height: 3.6 m / 12 ft

Services & equipment

  • Valet parking

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

The Flying Trunk

Photo out of - The Flying Trunk

The Flying Trunk is a vibrant rooftop bar and restaurant at Novotel New Delhi City Centre, serving curated cocktails, global bites, and an ambience inspired by the lively spirit of Asia’s streets. With its contemporary design and upbeat energy, it’s the ideal destination to unwind, socialise, and enjoy panoramic views of the city skyline.

Cooking style
International
Capacity
74
Accessibility
Accessible service

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Reservation recommended
  • Rooftop
  • Meals by the swimming Pool
  • Takeaway Meals
  • Musical Entertainment
  • Private lounge
  • Musical Atmosphère

Payment

  • Cash
  • Credit card
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Soft drinks

Accommodate food

  • Light menu
  • Halal menu
  • Vegetarian menu

The Flying Trunk is a vibrant rooftop bar and restaurant at Novotel New Delhi City Centre, serving curated cocktails, global bites, and an ambience inspired by the lively spirit of Asia’s streets. With its contemporary design and upbeat energy, it’s the ideal destination to unwind, socialise, and enjoy panoramic views of the city skyline.

Relax and unwind at the Gourmet Bar, offering a selection of signature cocktails, fine wines and premium spirits in a stylish setting.

Guests can enjoy a hearty breakfast with variety of fresh options, from hot dishes to baked goods and seasonal fruits. Perfect to start the day with energy and flavour.

Take your experience to new heights at our rooftop infinity pool, where the sky meets serenity. Dive into tranquility with breathtaking views that stretch beyond the horizon.

Transform your wellness journey with our state-of-the-art fitness center, offering everything you need to stay energized and fit.

Celebrate your special day at Novotel New Delhi City Centre with over 10,000 sq. ft. of versatile event space. Elegant banquet venues, curated menus, and dedicated planners ensure seamless weddings right in the heart of the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  999 reviews

Customer review rating 5.0/5

Vinayak M. Solo - Confirmed reviews ALL

Dear Mr. M., Thank you for your kind words regarding your recent stay at Novotel New Delhi City Centre. We are delighted to hear that Joy provided you with excellent service and contributed to a memorable experience. It is our aim to ensure every guest feels valued. Warm Regards, Saumitra Chaturvedi General Manager

Customer review rating 3.5/5

Lubos M. Business - Confirmed reviews ALL

Dear Mr. M., Thank you for taking the time to share your feedback regarding your recent stay at Novotel New Delhi City Centre. We appreciate your positive remarks about the check-in process and the cleanliness of our rooms. However, I am truly sorry to learn about the service issues you encountered in our restaurant. It is disappointing to hear that you experienced delays in receiving assistance and that our staff was not fully knowledgeable about our wine offerings. We strive to provide attentive and knowledgeable service to all our guests, and I regret that we fell short during your visit. Your feedback is invaluable in helping us improve our services. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future. Warm Regards Saumitra Chaturvedi General Manager

Customer review rating 4.5/5

Khyati A. A. Business - Confirmed reviews ALL

Dear Mr. A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our hospitality and the attentive service provided by our team. Your feedback encourages us to continue delivering exceptional experiences to all our guests. Warm Regards Saumitra Chaturvedi General Manager

Customer review rating 5.0/5

Srinivas S. R. Business - Confirmed reviews ALL

Dear Srinivas S. R., Thank you for your kind words regarding your recent stay at Novotel New Delhi City Centre. We are delighted to hear that you found our staff friendly and your experience warm and comfortable. We look forward to welcoming you back in the future. Warm Regards, Saumitra Chaturvedi General Manager

Customer review rating 3.0/5

Gregorio L. Business - Confirmed reviews ALL

Dear Mr. L., Thank you for your feedback regarding your recent stay. We appreciate your suggestions about diversifying our food offerings. Your insights are valuable as we strive to enhance our guests' experiences with a variety of cuisines. Warm Regards Saumitra Chaturvedi General Manager

Dear Mr. M., Thank you for your kind words regarding your recent stay at Novotel New Delhi City Centre. We are delighted to hear that Joy provided you with excellent service and contributed to a memorable experience. It is our aim to ensure every guest feels valued. Warm Regards, Saumitra Chaturvedi General Manager

Customer review rating 3.5/5

Lubos M. Business - Confirmed reviews ALL

Good in general. Smooth check-in, nice and clean rooms. But we’ve been disappointed by the service in the restaurant while having a dinner. With only 2-3 tables occupied we were not able to get waiters to order despite asking different members of stuff. We asked 4 times with the response that someone is coming and when we ordered one of the 3 red wines from the wine list the waiter didn’t know which one is it and wanted to take picture from the menu. He was not familiar with the offer at all. This situation has affected our overall experience with the hotel.

Dear Mr. M., Thank you for taking the time to share your feedback regarding your recent stay at Novotel New Delhi City Centre. We appreciate your positive remarks about the check-in process and the cleanliness of our rooms. However, I am truly sorry to learn about the service issues you encountered in our restaurant. It is disappointing to hear that you experienced delays in receiving assistance and that our staff was not fully knowledgeable about our wine offerings. We strive to provide attentive and knowledgeable service to all our guests, and I regret that we fell short during your visit. Your feedback is invaluable in helping us improve our services. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future. Warm Regards Saumitra Chaturvedi General Manager

Customer review rating 4.5/5

Khyati A. A. Business - Confirmed reviews ALL

From the warm welcome at the front desk to the pristine care taken with the rooms, your hospitality was exceptional. I especially appreciated your team guiding me through the breakfast service in the morning with such kindness.

Dear Mr. A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our hospitality and the attentive service provided by our team. Your feedback encourages us to continue delivering exceptional experiences to all our guests. Warm Regards Saumitra Chaturvedi General Manager

Customer review rating 5.0/5

Srinivas S. R. Business - Confirmed reviews ALL

As mentioned earlier , staying @ Novotel is most comfortable as i've known, very friendly staff , very warm experience in all.

Dear Srinivas S. R., Thank you for your kind words regarding your recent stay at Novotel New Delhi City Centre. We are delighted to hear that you found our staff friendly and your experience warm and comfortable. We look forward to welcoming you back in the future. Warm Regards, Saumitra Chaturvedi General Manager

Customer review rating 3.0/5

Gregorio L. Business - Confirmed reviews ALL

Stay was good, one point to improve is the diversity of food. I found Indian food mostly, recommend providing more international and western food

Dear Mr. L., Thank you for your feedback regarding your recent stay. We appreciate your suggestions about diversifying our food offerings. Your insights are valuable as we strive to enhance our guests' experiences with a variety of cuisines. Warm Regards Saumitra Chaturvedi General Manager

Customer review rating 4.5/5

Kamisetti S. V. G. R. Business - Confirmed reviews ALL

It was a good stay experience. The food was very good and service exemplary

Dear Mr. R., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, comfort, and exemplary service. Your feedback regarding the food is also greatly appreciated. We look forward to welcoming you back in the future. Warm Regards Saumitra Chaturvedi General Manager

Customer review rating 3.5/5

Nipun N. Families - Confirmed reviews ALL

Everything was good except the bathroom flush didn't work which was a major inconvenience.

Dear Mr. N., Thank you for your feedback. We regret to learn about the inconvenience caused by the toilet flush malfunction. We appreciate you bringing this matter to our attention, and we assure you that we take such concerns seriously to enhance our guests' experience. Warm Regards, Saumitra Chaturvedi General Manager

Customer review rating 5.0/5

Shadma M. Couples - Confirmed reviews ALL

Enjoyed our stay at the Novotel Delhi! The staff were courteous and friendly. A special shout out to Joy front office manager who kept checking on us to make sure we had a comfortable stay. The rooms are well appointed and clean, the breakfast was scrumptious and had a lot of options. Thank you Novotel Delhi for a comfortable stay. Accor hotels are always outstanding!

Dear Mrs. M., Thank you for sharing your positive feedback regarding your recent stay at Novotel New Delhi City Centre. We are delighted to hear that you found our staff courteous and that Joy made a notable impact during your visit. It is wonderful to know that you enjoyed our well-appointed rooms and the variety offered at breakfast. Your kind words about our services encourage us to maintain our high standards of hospitality. We look forward to welcoming you back in the future. Warm Regards Saumitra Chaturvedi General Manager

Customer review rating 3.5/5

Senderov S. Business - Confirmed reviews ALL

A lot of misscommunication. It was very hard to communicate with the staff in English. Almost every time they had to call for a superior. Also the welcome drink from All Accor silver level seemed a trouble. At the bar they told be it was not available, and at the restaurant I was told that the coupon was only for beer. I don’t ask anything expensive but maybe for that occasion you could think of some variety, something small but interesting.

Dear Mr. Senderov S., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the communication challenges you experienced with our staff. We appreciate your input, as it helps us identify areas for improvement in our service delivery. Regarding the welcome drink, we understand your disappointment with the limited options offered. Your suggestion for a more varied selection is valuable, and we will ensure it is noted for future consideration. We strive to provide a pleasant experience for all our guests, and we regret that we did not meet your expectations on this occasion. Thank you once again for your comments. Warm regards Saumitra Chaturvedi General Manager

Customer review rating 2.0/5

Christopher M. Q. Friends - Confirmed reviews ALL

This hotel had very friendly and polite staff, but I didn't appreciate how dirty it was. The hotel is so new, but the walls in my room were literally dirty-- they should clean them better or paint them. There was also literal mold on the ceiling by the bar area. Every time my friends and I tried to order a bottle of champagne, they always brought out the more expensive one and charged us for it. I didn't like that. While the staff were nice, this hotel needs to be cleaned and maintained better, especially if they're trying to charge $200 USD per night and $100+ USD for a bottle of champagne with moldy ceilings and flies everywhere. That's another thing, why are there so many flies on an upstairs buffet with no windows that open? They employed a guy who walked around and killed the flies, BUT WHERE ARE THEY COMING FROM. They should deal with the problem of where they are coming from, that poor man is never going to catch all the flies if they're multiplying in that volume. I felt bad for him, but at least he had a job. Definitely not coming back to this hotel, but I do want to say again-- the people who worked here were SO NICE and really tried their best to make us feel comfortable, and the airport transfers were 5 Stars-- the drivers and cars were very clean. Maybe times are tough and they just don't have the money to maintain the building but where is the money going at these prices?

Dear Mr. Christopher, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your kind words about our staff, as they strive to provide exceptional service to all our guests. We regret to learn about the cleanliness issues you encountered during your visit. Maintaining a high standard of cleanliness is a priority for us, and your comments regarding the condition of your room and the bar area will be addressed with our housekeeping team to ensure that such matters are rectified. Concerning the pricing of the champagne and your experience at the buffet, we aim to provide transparency in our offerings. Your feedback will be taken into consideration as we continuously strive to improve our service and guest experience. We value your insights and hope to enhance our standards moving forward. Thank you once again for your feedback. Warm Regards Saumitra Chaturvedi General Manager

Customer review rating 5.0/5

Neeraj S. Business - Confirmed reviews ALL

Great Hospitality

Dear Mr. S., Thank you for your kind words regarding our hospitality. We are pleased to know that your experience at Novotel New Delhi City Centre met your expectations. Your feedback is highly appreciated and motivates our team to continue delivering exceptional service. Warm Regards Saumitra Chaturvedi General Manager

Customer review rating 5.0/5

Saranpal S. S. Couples - Confirmed reviews ALL

I would like to share the feedback on an amazing experience at the hotel. It was my first time staying at the Novotel city Centre Hotel.. it was fabulous with everything, particularly planned well in advance for me. First of all, I would like to thank Mr Priyaranjan Panjiyar. He’s a very great gentleman and took care of everything. Provided me with best upgraded room as part of my Accor platinum status benefit. Also very kind and efficient gentleman. I had a great experience in the breakfast time and at cocktail hours in Gourmet Bar , I would like to mention Mr. Gokul S., Abhay Raj for assisting me so quickly during the cocktail hours Breakfast was presently greatly served by Mr. Dev , and Mr. Lav and Rishab, Special thanks to chef Umesh for preparing the best Dosa for me by putting special efforts Thanks to Chef Dilip for all the hopsitality. Lastly, I would like to thank Mr. Ajeet Jha , F& B manager for, listening, and calmly handling all the things during the rush hours. Overall a wonderful experience and would definitely recommend to come back again

Dear Mr. S., Thank you for taking the time to share your positive experience at Novotel New Delhi City Centre. We are delighted to hear that your first stay with us was fabulous and that our team, particularly Mr. Priyaranjan Panjiyar, made such a positive impact on your visit. Your recognition of the exceptional service provided by our staff during breakfast and cocktail hours is greatly appreciated. It is wonderful to know that you enjoyed the culinary delights prepared by our chefs, especially the special Dosa made by Chef Umesh. We pride ourselves on our hospitality, and your feedback regarding Mr. Ajeet Jha's attentive service during busy periods is invaluable. Your recommendation means a great deal to us, and we look forward to welcoming you back for another amazing experience in the future. Warm Regards Saumitra Chaturvedi General Manager

Customer review rating 0.5/5

Montoo K. Business - Confirmed reviews ALL

Total disappointment

Dear Mr. K., Thank you for sharing your feedback. We regret to learn that your experience did not meet your expectations and sincerely apologize for any disappointment caused during your stay. Your comments are valued, and we will reflect on them to enhance our services. Warm Regards Saumitra Chaturvedi General Manager

Customer review rating 5.0/5

Rajiv J. Business - Confirmed reviews ALL

Very Professionally managed

Dear Mr. J., Thank you for your positive feedback. We are delighted to hear that you had a good experience and appreciated our professional management. Your kind words motivate our team to continue delivering exceptional service. Warm Regards Saumitra Chaturvedi General Manager

Customer review rating 5.0/5

Vishnu Y. Business - Confirmed reviews ALL

Everyone was good specially team front office Idrish & Anmol are really helpful

Dear Mr.Y., Thank you for your kind words regarding your pleasant stay with us. We are delighted to hear that our front office team, particularly Idrish and Anmol, provided you with helpful service. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Warm Regards Saumitra Chaturvedi General Manager

Customer review rating 5.0/5

Ankur G. Families - Confirmed reviews ALL

Had a wonderful stay at Novotel New Delhi City Centre . As an ALL Platinum member, the hospitality extended to us was exceptional. A special thank you to General Manager Mr. Saumitra Chaturvedi and Joy for their warm coordination and seamless handling of our check-in, suite upgrade, and late check-out. The entire team ensured we had a comfortable, memorable experience. Looking forward to visiting again soon!

Dear Mr. G., Thank you for your kind words regarding your recent stay at Novotel New Delhi City Centre. We are delighted to hear that you, as an ALL-Platinum member, received exceptional hospitality during your visit. I will ensure that your appreciation is conveyed to Joy, as well as the entire team, who strive to create memorable experiences for our guests. Your feedback is invaluable, and we look forward to welcoming you back in the near future. Warm Regards Saumitra Chaturvedi General Manager

Customer review rating 4.5/5

Mahesh T. Friends - Confirmed reviews ALL

Overall its very good experience, location, stay ..reception guys , room service all were pretty good , well mannered and prompt. Just one thing I faced problem with TV in room and casting with my phone ..rest too good ..as expected..

Dear Mr. T., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our location and the services provided by our staff. We appreciate your comments regarding the TV issue and will take this into consideration for future improvements. Warm Regards Saumitra Chaturvedi General Manager

Customer review rating 5.0/5

Shailesh T. Families - Confirmed reviews ALL

We had a wonderful family stay at Novotel City Center. From the moment we arrived, we received a very warm welcome and felt genuinely well taken care of throughout our stay. A special thank you to Ms. Joy for the Room upgrade. Due to this we added one more day to our stay. The room was fantastic, spacious and beyond our expectations. The quality and taste of the evening snacks were amazing. Breakfast buffet was delicious with a great variety of options for the whole family. The hospitality, attention to detail, and kindness of the entire team truly made our family trip memorable. We sincerely appreciate everything the team did to make our stay so special. We look forward to visiting again and would happily recommend Novotel City Center to others.

Dear Mr.T., Thank you for taking the time to share your delightful experience at Novotel New Delhi City Centre. We are thrilled to hear that you and your family had a comfortable and pleasant stay, and that our team's warm welcome made a positive impact on your visit. It is gratifying to know that you appreciated the room upgrade and found it to be spacious and beyond your expectations. We strive to provide a diverse and delicious breakfast buffet, and we are pleased that you enjoyed the evening snacks as well. Your kind words regarding our hospitality and attention to detail will surely motivate our team to continue delivering exceptional service. We look forward to welcoming you back for another memorable stay in the future, and we appreciate your recommendation to others. Warm Regards Saumitra Chaturvedi General Manager

Customer review rating 5.0/5

Bikash D. Friends - Confirmed reviews ALL

Overall pleasant stay

Dear Mr. D., Thank you for your kind words regarding your recent stay at Novotel New Delhi City Centre. We are delighted to hear that you enjoyed our food and found your room comfortable. Your positive feedback is greatly appreciated, and we hope to welcome you back soon. Warm Regards Saumitra Chaturvedi General Manager

Customer review rating 3.5/5

Anuj M. Business - Confirmed reviews ALL

All else was good. U need to look at 2 things - access to floors other than where the guest has been allotted the room and the food. Food taste was definitely not good

Dear Mr. M., Thank you for your feedback. I appreciate your comments regarding room access and the quality of food. Your insights will be considered as we continuously strive to enhance our guest experience. Warm Regards Saumitra Chaturvedi General Manager

Other web-users rate our hotel

  • 409 reviews 7.9/10 Location
  • 840 reviews 8.4/10 Room
  • 2,002 reviews 9.1/10 Service
  • 28 reviews 7.5/10 WiFi
  • 831 reviews 8.9/10 Food
  • 510 reviews 9.3/10 Cleanliness
  • 443 reviews 9.5/10 Vibe
  • 424 reviews 9.5/10 Breakfast

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