Mercure Hunter Valley Gardens 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,618 reviews

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Mercure Hunter Valley Gardens - Image 1
Mercure Hunter Valley Gardens - Image 2
Mercure Hunter Valley Gardens - Image 3
Mercure Hunter Valley Gardens - Image 4
Cnr Broke and MacDonald Road, 2320 POKOLBIN, Australia

Description

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Modified Studio

Photo out of - Modified Studio

Modified studio room with a king bed and ensuite, opening to a private courtyard. Some rooms feature a double sofa bed and are available on request.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

Double sofa bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • 15'/38 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x Double sofa bed(s) and 1 x King size bed(s)
  • Views: Courtyard View
  • Accessible room
See availabilities

Studio Room with 2 double beds and en-suite, opening to a balcony or private courtyard.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • 15'/38 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Superior room with 1 king bed, opening to a private courtyard. The room features an ensuite with deep sunken bath below a glass atrium ceiling, with separate shower and facilities.

  • Views:

    Pool side

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • 15,4'/39 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Deluxe room with 1 king bed and ensuite with spa bath & shower, opening to a private courtyard.

  • Views:

    Garden View or Patio

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

For the ultimate indulgence look no further than a Privilege Room. Featuring a king bedroom, spa bathroom and separate loungeroom with private courtyard. Complimentary use of Bathrobe, Slippers, Coffee Machine and Bottled Water. Up to 2 adults.

  • Views:

    Courtyard View or Pool side

  • Most of the accommodation:

    Fireplace

Max. number of persons
2
Area
From 56 m² / 602 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Microwave
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Studio/kitchenette
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • 17'/43 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 POKOLBIN
Australia

GPS:-32.772691, 151.300447

Telephone
Fax +61 2 4998 7710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 72 rooms
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 6 connecting rooms
  • 72 non-smoking rooms
  • One floor

Languages spoken at the hotel

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Family

Services for children

  • Board games available

Well-being

Mercure Pool

  • Outside

Hunter Valley Gym Additional charge

  • Nearby

Sports and leisure

Bike rack facilities

  • Nearby

Bike rack facilities

  • On site
  • On site
  • Outdoor parking
  • Private
  • 72 parking spaces
  • Parking opened 24/7

Vehicles

  • Bus parking

Security

  • Video surveillance in parking

Accessibility

  • Accessible parking

ELEMENTS BAR & DINING

Photo out of - ELEMENTS BAR & DINING

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Cooking style
French
Capacity
46
Accessibility
Accessible service
Cnr Broke and MacDonald Road, 2320 Pokolbin, Australia
Telephone +61 2 4998 2000
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Elements bar is fully licensed with a local wine list featuring varied selections to cater for your individual tastes.

Buffet breakfast, with your choice of hot and cold food.

Hunter Valley Gym located onsite is a perfect way to keep fit amoungst the vines!

For a luxourious celebration or an intimate affair, the Mercure Hunter Valley Gardens offers a truly stunning wedding destination located right in the heart of Hunter Valley Wine Country!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,618 reviews

Customer review rating 4.0/5

James K. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 4.0/5

Steven P. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 2.0/5

Tania M. Friends - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are genuinely sorry to learn that your experience at Mercure Hunter Valley Gardens fell so far short of your expectations. We understand that when a guest chooses to stay with us, they place their trust in our team to provide a comfortable, welcoming and well-managed experience, and we regret that we did not leave you with that impression on this occasion. The concerns raised in your review have been noted and shared with the relevant management teams for further consideration. We take feedback of this nature seriously, as it provides us with an opportunity to reflect on our service and identify areas where greater attention is required. Please accept our sincere apologies for the disappointment caused. We appreciate you bringing your experience to our attention and hope that, in time, we may have the opportunity to restore your confidence in Mercure Hunter Valley Gardens. Warm regards, Mercure Guest Services Management Team

Customer review rating 2.0/5

Vanessa B. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are genuinely sorry to learn that your experience at Mercure Hunter Valley Gardens fell so far short of your expectations. We understand that when a guest chooses to stay with us, they place their trust in our team to provide a comfortable, welcoming and well-managed experience, and we regret that we did not leave you with that impression on this occasion. The concerns raised in your review have been noted and shared with the relevant management teams for further consideration. We take feedback of this nature seriously, as it provides us with an opportunity to reflect on our service and identify areas where greater attention is required. Please accept our sincere apologies for the disappointment caused. We appreciate you bringing your experience to our attention and hope that, in time, we may have the opportunity to restore your confidence in Mercure Hunter Valley Gardens. Warm regards, Mercure Guest Services Management Team

Customer review rating 4.5/5

Eleanor B. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 4.0/5

Steven P. Families - Confirmed reviews ALL

Wonderful room, the staff were lovely, extremely helpful. The premises needs a bit of the cleanup

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 2.0/5

Tania M. Friends - Confirmed reviews ALL

The hotel's location is excellent and very convenient. Unfortunately, our stay was impacted by cleanliness and maintenance issues. There was an ant infestation on the stairs, balcony, and in the bathroom, and we even found bugs on our towels. The balconies were covered in spider webs and appeared not to have been cleaned for a long time. While the location is a major positive, the overall standard of cleanliness was disappointing and needs significant improvement.

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are genuinely sorry to learn that your experience at Mercure Hunter Valley Gardens fell so far short of your expectations. We understand that when a guest chooses to stay with us, they place their trust in our team to provide a comfortable, welcoming and well-managed experience, and we regret that we did not leave you with that impression on this occasion. The concerns raised in your review have been noted and shared with the relevant management teams for further consideration. We take feedback of this nature seriously, as it provides us with an opportunity to reflect on our service and identify areas where greater attention is required. Please accept our sincere apologies for the disappointment caused. We appreciate you bringing your experience to our attention and hope that, in time, we may have the opportunity to restore your confidence in Mercure Hunter Valley Gardens. Warm regards, Mercure Guest Services Management Team

Customer review rating 2.0/5

Vanessa B. Families - Confirmed reviews ALL

The room was good. I booked two rooms and one was full of bugs and mosquitoes-so kids ended up with bites all over. No one told us about the pool or other outside options. The bar was poor and the free drinks were just tooheys not even anything from the vineyards. The bar staff were rude. The restaurant didn’t really suit an average family- too fancy. When you have a family of 5 adults you need just something basic as well. Although the staff on the front desk were amazing-and went above and beyond to help me.

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are genuinely sorry to learn that your experience at Mercure Hunter Valley Gardens fell so far short of your expectations. We understand that when a guest chooses to stay with us, they place their trust in our team to provide a comfortable, welcoming and well-managed experience, and we regret that we did not leave you with that impression on this occasion. The concerns raised in your review have been noted and shared with the relevant management teams for further consideration. We take feedback of this nature seriously, as it provides us with an opportunity to reflect on our service and identify areas where greater attention is required. Please accept our sincere apologies for the disappointment caused. We appreciate you bringing your experience to our attention and hope that, in time, we may have the opportunity to restore your confidence in Mercure Hunter Valley Gardens. Warm regards, Mercure Guest Services Management Team

Customer review rating 4.5/5

Eleanor B. Couples - Confirmed reviews ALL

a very nice experience as we had a lovely sunny room walk in shower and a very nice meal in the restaurant the steak and duck meals were lovely and the reception and dinner staff very obliging ,We will be back for sure

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 2.5/5

Michelle S. Couples - Confirmed reviews ALL

Staff were super helpful and well located. Unfortunately there was part of the wedding party next door that kept us awake since 1am shouting and then vomiting until morning. We could hear everything.

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are genuinely sorry to learn that your experience at Mercure Hunter Valley Gardens fell so far short of your expectations. We understand that when a guest chooses to stay with us, they place their trust in our team to provide a comfortable, welcoming and well-managed experience, and we regret that we did not leave you with that impression on this occasion. The concerns raised in your review have been noted and shared with the relevant management teams for further consideration. We take feedback of this nature seriously, as it provides us with an opportunity to reflect on our service and identify areas where greater attention is required. Please accept our sincere apologies for the disappointment caused. We appreciate you bringing your experience to our attention and hope that, in time, we may have the opportunity to restore your confidence in Mercure Hunter Valley Gardens. Warm regards, Mercure Guest Services Management Team

Customer review rating 5.0/5

Peter T. Couples - Confirmed reviews ALL

Excellent

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 1.5/5

Brooke G. Families - Confirmed reviews ALL

Stayed in room 209. Very basic room which looked old and out dated. The bathroom, mainly shower and toilet were disgusting and both need a really good scrub. Even the toilet brush was gross. The drains also need a clean as the stench is disgusting. Floors and surfaces could also do with a clean. The only thing I saw the cleaner doing was emptying bins and changing towels. No vacuum, mop or scrubbing sprays or tools to be seen. Very disappointing stay!

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are genuinely sorry to learn that your experience at Mercure Hunter Valley Gardens fell so far short of your expectations. We understand that when a guest chooses to stay with us, they place their trust in our team to provide a comfortable, welcoming and well-managed experience, and we regret that we did not leave you with that impression on this occasion. The concerns raised in your review have been noted and shared with the relevant management teams for further consideration. We take feedback of this nature seriously, as it provides us with an opportunity to reflect on our service and identify areas where greater attention is required. Please accept our sincere apologies for the disappointment caused. We appreciate you bringing your experience to our attention and hope that, in time, we may have the opportunity to restore your confidence in Mercure Hunter Valley Gardens. Warm regards, Mercure Guest Services Management Team

Customer review rating 4.5/5

Leisa M. Families - Confirmed reviews ALL

We only had one night here, but will definitely be back.

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 5.0/5

Beverley F. Couples - Confirmed reviews ALL

Staff were very friendly and competent. Breakfasts were excellent. Our room was a good size, lovely spa bath, comfortable bed and a lovely terrace! What more could you want!

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 5.0/5

Mandy M. Couples - Confirmed reviews ALL

The breakfast staff were awesome

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 5.0/5

Mitchell H. Couples - Confirmed reviews ALL

Very happy with the accommodation and service. The onsite restaurant has great food and diverse selection.

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 5.0/5

Gary A. P. M. Couples - Confirmed reviews ALL

Had amazing time would highly recommend it

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us a. that our team, accommodation a. facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed a. well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable a. relaxing experience for our guests, a. feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words a. look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 4.5/5

John S. Couples - Confirmed reviews ALL

Two nights stay. including dinner in the restaurant. We were very happy with all aspects.

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 4.0/5

Kylie S. Families - Confirmed reviews ALL

First time staying here! Staff are absolutely amazing and helpful, food at restaurant was beautiful and the room had everything we needdd for a short staycation.

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 3.5/5

Arabella T. Couples - Confirmed reviews ALL

Perfect location to stay and explore the valley! One note, it was slightly noisy with our room situated near the restaurant where a wedding was. Otherwise nice stay.

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are genuinely sorry to learn that your experience at Mercure Hunter Valley Gardens fell so far short of your expectations. We understand that when a guest chooses to stay with us, they place their trust in our team to provide a comfortable, welcoming and well-managed experience, and we regret that we did not leave you with that impression on this occasion. The concerns raised in your review have been noted and shared with the relevant management teams for further consideration. We take feedback of this nature seriously, as it provides us with an opportunity to reflect on our service and identify areas where greater attention is required. Please accept our sincere apologies for the disappointment caused. We appreciate you bringing your experience to our attention and hope that, in time, we may have the opportunity to restore your confidence in Mercure Hunter Valley Gardens. Warm regards, Mercure Guest Services Management Team

Customer review rating 0.5/5

Carmen D. Couples - Confirmed reviews ALL

We checked in at 9pm otherwise would of checked out straight away The rooms were so gross and dirty Floors were terrible

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are genuinely sorry to learn that your experience at Mercure Hunter Valley Gardens fell so far short of your expectations. We understand that when a guest chooses to stay with us, they place their trust in our team to provide a comfortable, welcoming and well-managed experience, and we regret that we did not leave you with that impression on this occasion. The concerns raised in your review have been noted and shared with the relevant management teams for further consideration. We take feedback of this nature seriously, as it provides us with an opportunity to reflect on our service and identify areas where greater attention is required. Please accept our sincere apologies for the disappointment caused. We appreciate you bringing your experience to our attention and hope that, in time, we may have the opportunity to restore your confidence in Mercure Hunter Valley Gardens. Warm regards, Mercure Guest Services Management Team

Customer review rating 5.0/5

Caroline R. Business - Confirmed reviews ALL

We enjoy our stop on the way to Sydney we know we will have great food a big welcome and lovely relaxed room and stay. Becoming a gold member I was welcomed with bubbles which was so appreciated!

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 4.0/5

Trish W. Friends - Confirmed reviews ALL

Stay was for 3 nights for friend’s wedding held at venue. Staff gave great customer service. The grounds were lovely and well maintained. The king bed was extremely comfortable but the room was a little tired and no microwave. Also asked for extra coat hangers but they could not be provided. Block out curtains did not fully block out the light at the sides and top of sliding back patio doors. Fridge kept moving forward in its cupboard when opening.

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 3.0/5

Jessica A. Families - Confirmed reviews ALL

Rooms are very old feeling, and need a good refresh. Location is great but very tired accommodation. We have a cocktail at the bar which in being honest was disgusting and disappointing, the price was expensive for something that we just could not even tolerate to drink. Such a shame because that just left a disappointing feel to our stay

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are genuinely sorry to learn that your experience at Mercure Hunter Valley Gardens fell so far short of your expectations. We understand that when a guest chooses to stay with us, they place their trust in our team to provide a comfortable, welcoming and well-managed experience, and we regret that we did not leave you with that impression on this occasion. The concerns raised in your review have been noted and shared with the relevant management teams for further consideration. We take feedback of this nature seriously, as it provides us with an opportunity to reflect on our service and identify areas where greater attention is required. Please accept our sincere apologies for the disappointment caused. We appreciate you bringing your experience to our attention and hope that, in time, we may have the opportunity to restore your confidence in Mercure Hunter Valley Gardens. Warm regards, Mercure Guest Services Management Team

Other web-users rate our hotel

  • 548 reviews 9.8/10 Location
  • 1,042 reviews 6.8/10 Room
  • 820 reviews 8.1/10 Service
  • 23 reviews 5.3/10 WiFi
  • 439 reviews 4.4/10 Cleanliness
  • 230 reviews 7.5/10 Breakfast
  • 58 reviews 8.5/10 Wellness Area

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