ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 3.7/5 817 reviews

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ibis Newcastle - Image 1
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700 Hunter Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

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Room 1
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Room

Standard Room 2 Single Beds

Photo out of - Standard Room 2 Single Beds

Equipped with the new Sweet Bed by ibis, the room offers everything you need for a comfortable stay: 2 single beds, modern design, tea and coffee making facilities and flatscreen TV. Up to 2 adults and 1 child. No rollaway.

Max. number of persons
2

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
See availabilities

Equipped with the new Sweet Bed by ibis, the room offers everything you need for a comfortable stay: 1 king-size bed, modern design, tea and coffee making facilities and flatscreen TV. Up to 2 adults and 1 child. No rollaway.

Max. number of persons
2

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Telephone
Fax +61 2 4925 3377
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 98 rooms
  • 4 rooms for people with reduced mobility
  • 98 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi in the communal areas
  • WiFi at the hotel Additional charge
  • High speed transmission line Additional charge

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine
  • On site
  • Outdoor parking
  • Private
  • 54 parking spaces
  • Parking opened 24/7

  • Parking pricing: 15.48 € 25 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom

Vehicles

  • Motorcycle places

Security

  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

Hummingbirds Restaurant and Bar

Non contractual photo

Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday Closed
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late

Resident s can relax in Ibar at any time of the day or night.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  817 reviews

Customer review rating 1.5/5

Kristy H. Families - Confirmed reviews ALL

Dear Kristy H., Thank you for sharing your feedback regarding your recent stay. I regret to learn that your experience did not meet your expectations. Our goal is to provide a comfortable environment, and I acknowledge your concerns regarding the condition of the hotel and the comfort of the pillows. We take guest feedback seriously and appreciate your insights. I hope you will reconsider Ibis in the future for a more favorable experience. Goodbye, ibis Newcastle

Customer review rating 4.0/5

Chris B. Families - Confirmed reviews ALL

Dear Chris B., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the bed comfortable and appreciated the complimentary drink while waiting for your room. However, we acknowledge your concerns regarding cleanliness and maintenance issues in the shower unit and common areas. Your observations are valuable to us, and we will take them into consideration as we continuously strive to improve our services and facilities. Goodbye and best regards, ibis Newcastle

Customer review rating 4.0/5

Rod H. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Saphira T. Friends - Confirmed reviews ALL

Dear Saphira, Thank you so much for your lovely feedback! We’re really happy to hear you had a nice and easy stay and enjoyed your room. It’s also wonderful to hear that our staff made you feel welcome. We really appreciate you taking the time to share your experience with us, and we hope to have the pleasure of welcoming you back again soon! Kind Regards Emma Avery Front reception Ibis Newcastle

Customer review rating 2.0/5

Benjamin M. Business - Confirmed reviews ALL

Dear Benjamin, Thank you for taking the time to share your feedback. We’re glad to hear our staff were friendly and helpful, but we’re very sorry that the rest of your experience fell short. We sincerely apologise that housekeeping did not service any of your four rooms during your stay, including failing to empty the bins. This was clearly not what you were advised at check in and is not the level of service we aim to provide. We also apologise for the repeated issues with your room keys. We understand how frustrating these issues must have been, particularly when travelling as a group. Your feedback has been noted and will be shared with our housekeeping and front office teams so we can address these shortcomings. Thank you again for bringing this to our attention, and please accept our sincere apologies. Kind Regards Emma Avery Front Reception Ibis Newcastle

Dear Kristy H., Thank you for sharing your feedback regarding your recent stay. I regret to learn that your experience did not meet your expectations. Our goal is to provide a comfortable environment, and I acknowledge your concerns regarding the condition of the hotel and the comfort of the pillows. We take guest feedback seriously and appreciate your insights. I hope you will reconsider Ibis in the future for a more favorable experience. Goodbye, ibis Newcastle

Customer review rating 4.0/5

Chris B. Families - Confirmed reviews ALL

Room wasn't ready on our arrival but offered a drink while waiting. Bed was reasonably comfortable, shower/ toilet unit needs a deep clean, general state of a few things was pretty bad e.g. access panels in the hallway swollen with water damage, also fixture under fridge.

Dear Chris B., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the bed comfortable and appreciated the complimentary drink while waiting for your room. However, we acknowledge your concerns regarding cleanliness and maintenance issues in the shower unit and common areas. Your observations are valuable to us, and we will take them into consideration as we continuously strive to improve our services and facilities. Goodbye and best regards, ibis Newcastle

Customer review rating 4.0/5

Rod H. Friends - Confirmed reviews ALL

Check in was easy, room was OK, though really in need of a remodel (like the ibis at Mascot Airport renovation about 10 years ago, Newcastle room reminds me of Mascot 25 years ago!) Unit surrounding the fridge was coming apart. Breakfast was good.

Customer review rating 5.0/5

Saphira T. Friends - Confirmed reviews ALL

Nice and easy stay loved the room the staff were lovely

Dear Saphira, Thank you so much for your lovely feedback! We’re really happy to hear you had a nice and easy stay and enjoyed your room. It’s also wonderful to hear that our staff made you feel welcome. We really appreciate you taking the time to share your experience with us, and we hope to have the pleasure of welcoming you back again soon! Kind Regards Emma Avery Front reception Ibis Newcastle

Customer review rating 2.0/5

Benjamin M. Business - Confirmed reviews ALL

Staff were friendly. We were told at check-in (we had 4 rooms booked) that cleaning would for some reason only happen every second day, however no cleaning occurred in any of our rooms for the entire stay - garbage bins weren't even emptied. Room keys failed multiple times

Dear Benjamin, Thank you for taking the time to share your feedback. We’re glad to hear our staff were friendly and helpful, but we’re very sorry that the rest of your experience fell short. We sincerely apologise that housekeeping did not service any of your four rooms during your stay, including failing to empty the bins. This was clearly not what you were advised at check in and is not the level of service we aim to provide. We also apologise for the repeated issues with your room keys. We understand how frustrating these issues must have been, particularly when travelling as a group. Your feedback has been noted and will be shared with our housekeeping and front office teams so we can address these shortcomings. Thank you again for bringing this to our attention, and please accept our sincere apologies. Kind Regards Emma Avery Front Reception Ibis Newcastle

Customer review rating 4.0/5

Allan J. Business - Confirmed reviews ALL

The hotel was conveniently located for my work conference and close to Newcastle Interchange and local shops. My room was clean and comfortable, and the staff were friendly and helpful. Check-in and check-out were straightforward. Overall, it was a pleasant and practical stay for a business trip.

Dear Allan, Thank you for taking the time to share your feedback. We’re really pleased to hear that our location worked well for your conference and that you found getting around from the hotel convenient. It’s great to know you enjoyed your clean and comfortable room and found our team friendly and helpful. We’re also glad the check-in and check-out process was nice and straightforward. We appreciate you choosing to stay with us for your business trip and hope to welcome you back the next time you’re in Newcastle! Kind Regards Emma Avery Front Reception Ibis Newcastle

Customer review rating 0.5/5

David N. Couples - Confirmed reviews ALL

We have stayed here quite a lot of times. Every time we get disappointed. I don’t know why I keep going back. The place is extremely run down. It’s not cleaned very well. We had to put a bucket under the air conditioner as it was leaking all night. When we got up in the morning, the bucket was almost full. It was hard to sleep listening to drips all night. The walls are filthy. The fridge was marked and has water damage on the cabinet it sits in. The curtains are filthy and the curtain rail is broken. I definitely won’t be back. We have given it so many chances. But not anymore.

Dear David, Thank you for taking the time to share this feedback, and we’re genuinely sorry that we’ve let you down, particularly after you’ve stayed with us so many times. The issues you’ve described, especially the leaking air conditioner, cleanliness, damaged curtain rail, and condition of the room, are certainly concerning. We completely understand your frustration after giving us so many opportunities to improve. I’ve attached our manager Joshua's contact details and would really encourage you to get in touch with him directly. We would appreciate the opportunity to hear more about your experience and discuss your concerns with you personally. Your feedback is important, and we don’t want your concerns to simply go unanswered. jo… We’re very sorry that we’ve let you down and that this stay has left you feeling that you won’t return. We truly appreciate the times you have chosen to stay with us and regret that we did not provide the experience you deserved. Kind Regards Emma Avery Front Reception Ibis Newcastle

Customer review rating 5.0/5

Ian H. Solo - Confirmed reviews ALL

Warm welcome, good location, great price and a comfortable room.

Dear Ian, Thank you so much for the lovely feedback! We’re really happy to hear you enjoyed the warm welcome, convenient location, comfortable room, and great value. It’s wonderful to know our team helped make your stay a pleasant one. We really appreciate you choosing to stay with us and hope to welcome you back again soon! Kind Regards Emma Avery Front Reception Ibis Newcastle

Customer review rating 1.5/5

Richard T. Business - Confirmed reviews ALL

the plastic modular bathroom was horrible. It felt like i was staying in a caravan.

Dear Richard, Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the bathroom and that the modular design made the room feel uncomfortable for you. We understand that this type of bathroom isn’t to everyone’s taste, and we appreciate you being honest about your experience. Your comments are valuable to us as we continue to look at ways to improve the rooms and overall guest experience. We’re sorry that the stay didn’t meet your expectations and appreciate you giving us the opportunity to hear your concerns. Kind Regards Emma Avery Front Reception Ibis Newcastle

Customer review rating 5.0/5

Rebecca J. Families - Confirmed reviews ALL

Allay greeted like family by Nancy and Josh, fantastic service

Dear Rebecca, It’s always a pleasure having you stay with us, and we really appreciate you taking the time to share your feedback. Nancy and I are both very grateful for the kind words. We look forward to welcoming you back again soon. Kind regards, Joshua Barton Front Office Manager ibis Newcastle

Customer review rating 4.5/5

Angela J. Solo - Confirmed reviews ALL

It was my second time staying at Ibis in Newcastle West. The staff were accommodating and friendly and the location is really convenient to the light rail.

Dear Angela, Thank you for choosing to stay with us again and for taking the time to share your lovely feedback. We’re delighted to hear that our friendly and accommodating team made your second stay enjoyable. It’s also wonderful to know that you found our location convenient, particularly with the light rail nearby. We truly appreciate your continued support and look forward to welcoming you back to ibis Newcastle again soon! Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 3.5/5

Sheila L. Couples - Confirmed reviews ALL

The hotel did well to resolve issues with the first room we were assigned. The bar and food facilities were convenient, however we missed the 'common kitchen' area we had found at other Ibis properties, so not having access to a microwave was a little irritating.

Dear Shelia, Thank you for taking the time to share your feedback with us. We’re pleased to hear that our team was able to promptly resolve the issues with your initial room and that you found our bar and food facilities convenient. We’re sorry, however, that the lack of a common kitchen and microwave was an inconvenience during your stay. We understand how useful these facilities can be, particularly for guests who prefer the flexibility of preparing or reheating their own food. We truly appreciate your comments and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 0.5/5

Coates J. Couples - Confirmed reviews ALL

Great staff In house. But hotel room was damaged and unclean to the point it had been neglected. Room was only serviced once in a 6 night stay without me needing to directly request amenities.

Dear J., Thank you for taking the time to leave such detailed feedback, particularly after such a long journey to Newcastle. I’m genuinely sorry that your six-night stay was such a disappointing experience. The concerns you’ve raised around the cleanliness and condition of the room, room servicing and the overnight noise clearly made your stay much less comfortable than it should have been. I can appreciate how frustrating that would have been, especially when you were here to enjoy a holiday. I do, however, really appreciate your kind words about our team. Our staff work hard to look after our guests, and it’s great to hear that they were friendly, accommodating and did their best to assist whenever you raised an issue. I only wish we had been able to assist more and provide you with the experience you were expecting from your stay. Thank you again for your honesty and for sharing your experience with us. We appreciate your insight. Kind regards, Joshua Barton Front Office Manager ibis Newcastle

Customer review rating 1.5/5

Ramon G. Business - Confirmed reviews ALL

The bedsheets had multiple small holes/wear patches. I had the aircon in my room off, but either the neighbouring unit or the system vents were loud in the walls and made it very difficult to sleep with the constant droning noise.

Hi Ramon, Thanks for taking the time to share your feedback, and I’m really sorry we missed the mark during your stay. I’m particularly sorry about the condition of the bedsheets and the noise from the aircon and vent system. I can completely understand how frustrating it would be trying to sleep with that constant droning, especially when your own aircon was switched off. I’ll make sure the linen issue is followed up with our housekeeping team, and I’ll also have our maintenance team check the room and surrounding aircon and vent system to see where that noise is coming from. It’s certainly not the experience we want our guests to have. Thanks again for flagging this with us. We really appreciate the honest feedback and the opportunity to improve. Kind regards, Joshua Barton Front Office Manager ibis Newcastle

Customer review rating 1.5/5

Graham L. Couples - Confirmed reviews ALL

Trouble booking in. Totally disorganised booking system. Rang the website and had to sort out the mis-understanding of what we expected. The room we were given was poor - water damaged around the fridge - which made a loud bang every time the compressor turned off. We had to turn the fridge off so that we could sleep.

Hi Graham, Thanks for taking the time to share your feedback. I’m really sorry we missed the mark here. The booking process clearly wasn’t as straightforward as it should have been, and having to call through and explain what you were expecting is certainly not the start to a stay we want for our guests. I’m also disappointed to hear about the condition of the room and, in particular, the fridge noise. Having to switch the fridge off just to get some sleep is definitely not ideal. The water damage around the fridge is something we’ll be following up with the team as well. I appreciate you bringing this to our attention. We’ll take the feedback on board and use it to tighten things up. Thanks again, and hopefully we get the chance to give you a much better experience next time. Kind regards, Joshua Barton Front Office Manager ibis Newcastle

Customer review rating 3.5/5

Lyu L. Solo - Confirmed reviews ALL

I came down to Newcastle every 6 months for my exams and it’s the third time I stayed at ibis Newcastle. Obviously ibis Newcastle has a very lovely team. The staff members on 30th August morning shift and 31st August morning shift I spoke to are both very nice and friendly. The room is clean and it’s much better than the one I stayed in last time. Still, they have a chair, desk and a suitable light above the desk if you need to study, and these are what I satisfied with. However, this room has a very old fridge. It made an extremely loud noise about every 15 mins. It was so disruptive that it even woke me up during the night. I couldn’t turn it off because there was some packaged milk in the fridge for coffee use (I guess), and I don’t want to them to go off. Overall the room was fine, except for the noisy fridge.

Dear Lyu, Thanks so much for coming back to stay with us again, especially with your exams bringing you to Newcastle every six months. We really appreciate your continued support. It’s great to hear the team looked after you and that you found the room clean and better than your previous stay. I’m also glad the desk, chair and lighting worked well for studying. I’m sorry about the fridge, though. That level of noise during the night would definitely be frustrating, especially when you’re trying to get some sleep before an exam. We’ll have the fridge checked out with the team. Thanks again for the detailed feedback, and all the best with your exams. We look forward to seeing you again next time you’re in Newcastle. Kind regards, Joshua Barton Front Office Manager ibis Newcastle

Customer review rating 4.5/5

Jeff T. Couples - Confirmed reviews ALL

Easy check in and out, we were given excellent directions for local restaurants, room was neat and tidy, air conditioning could probably do with a clean

Hi Jeff, Thanks for the great feedback! Glad you had a comfortable stay and found everything neat, tidy and convenient. Great to hear check-in and check-out were easy and that the team could point you in the right direction for some local restaurants. We’ll also get the air conditioning checked and cleaned up. Thanks again for staying with us, and we hope to see you again next time you’re in Newcastle. Kind regards, Joshua Barton Front Office Manager ibis Newcastle

Customer review rating 5.0/5

Suzanne L. Solo - Confirmed reviews ALL

The room was clean and comfortable for my quick stay over. The hallway outside the room does have a smell. The breakfast included was great.

Hi Suzanne, Thanks for taking the time to leave us a review. I’m glad the room was clean and comfortable and that the breakfast was a highlight of your stay. I’m sorry about the smell in the hallway outside your room. I’ll pass this on to the team so we can look into it and keep the common areas smelling fresh. Thanks again for staying with us, even if it was only a quick stopover. We really appreciate it and hope to see you again next time you’re in Newcastle. Kind regards, Joshua Barton Front Office Manager ibis Newcastle

Customer review rating 4.5/5

David C. Business - Confirmed reviews ALL

I stayed 1 night for business. The room was comfortable. The rain shower was great. The person who checked me in was the highlight. It seems IBIS Newcastle is raising it's standards based on previous stays and reviews.

Dear David, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you found your room comfortable and enjoyed the rain shower. It’s especially wonderful to hear that our team member who checked you in made such a positive impression — we’ll be sure to share your kind comments with the team. We’re also pleased that you’ve noticed the improvements at ibis Newcastle compared with your previous stays. We’re continually working to raise our standards and provide a better experience for our guests. We hope to welcome you back again on your next business trip to Newcastle! Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 4.5/5

Mark B. Friends - Confirmed reviews ALL

Good sized accommodation in a great location close to the light rail

Dear Mark, Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the good-sized accommodation and found our location convenient, particularly with the light rail nearby. We appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back to ibis Newcastle again soon! Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Other web-users rate our hotel

  • 623 reviews 8.6/10 Location
  • 1,065 reviews 5/10 Room
  • 766 reviews 7.6/10 Service
  • 16 reviews 5.1/10 WiFi
  • 624 reviews 3.4/10 Cleanliness
  • 513 reviews 4.5/10 Comfort
  • 269 reviews 6.1/10 Value
  • 239 reviews 1.9/10 Amenities

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