Dear Itai M., Thank you so much for taking the time out to write us about your beautiful experience on your recent stay. Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for. May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Nabil A. I., Thank you so much for taking the time out to write us about your beautiful experience on your recent stay. Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for. May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Herbert G. R. V., Thank you for sharing your feedback with us. We are pleased to know that you appreciated our convenient location and found the breakfast decent. We sincerely apologize for the unpleasant smell in the bathroom and for the issue with the air-conditioning controller. These are not the standards we aim to provide. We have shared your comments with our Housekeeping and Maintenance teams for immediate follow-up and corrective action. We appreciate your feedback as it helps us identify areas where we need to improve, and we hope to have the opportunity to provide you with a better experience on your next visit. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Huusam K., Thank you for taking the time to tell us about your experience at the ibis Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thank you and best regards, Adele Habaybeh Front Office Manager

Dear Rola A., Thank you for taking the time to tell us about your experience at the ibis Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thank you and best regards, Adele Habaybeh Front Office Manager

Dear Peter R., Thank you for taking the time to share your detailed feedback. We sincerely apologize that your stay did not meet your expectations. While we are pleased to know that you found the room clean, we are very sorry about the poor condition and maintenance of the room, including the cracked shower base, hair in the shower, worn mattress, cigarette burns, and dim lighting. We understand that these issues can significantly affect the comfort and overall impression of your stay. We also regret that our breakfast did not meet your expectations. Your comments have been shared with the relevant teams for review and follow-up, particularly regarding room maintenance, bathroom condition, and breakfast quality. We appreciate your honest feedback, as it helps us identify areas that require improvement. We hope to have the opportunity to welcome you again and provide you with a much better experience. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Ms. Tamara, Thank you very much for your kind feedback. We are delighted to know that you had a comfortable and pleasant stay and that you appreciated the friendly service provided by our team. We are also pleased that you enjoyed our convenient location. Your kind words are a great motivation for our staff to continue providing the best possible service to our guests. We look forward to welcoming you back to ibis Amman soon. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Ezzeddin A., Thank you very much for your kind review and for sharing your experience at ibis Amman. We are delighted to know that you enjoyed our excellent location, breakfast, and the friendly and supportive service provided by our team. We are especially pleased that you found the hotel convenient, with restaurants, shops, Amman Mall, and taxis easily accessible nearby. We also appreciate your honest comments regarding the need for renovation, including room painting, bathroom upgrades, and furniture. We understand these are important areas for improving our guests’ comfort, and your feedback has been shared with the concerned management. Thank you again for your valuable feedback. We look forward to welcoming you back to ibis Amman and providing you with an even better experience. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Nashed N., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Thank you and best regards, Adele Habaybeh Front Office Manager

Dear A., Thank you for taking the time to tell us about your experience at the hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At IBIS we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you and best regards, Adele Habaybeh Front Office Manager

Dear Bony M., We very much appreciate your comments regarding your stay at the ibis Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thank you and best regards, Adele Habaybeh Front Office Manager

Dear Mr. Bassim A., Thank you very much for your kind and positive review! We are delighted to know that you enjoyed your stay and that our hotel made you feel comfortable and relaxed. We especially appreciate your kind words about Mr. Qais and his hospitality. We will be happy to share your compliments with him. It was a pleasure having you with us, and we look forward to welcoming you back to ibis Amman soon! Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Mahmoud T., Thank you for sharing your feedback. We sincerely apologize that the cleanliness of the room and corridor, as well as the welcome from our team, did not meet your expectations. We understand how important a clean and pleasant environment is for a comfortable stay. Your comments have been shared with our Housekeeping and Front Office teams for immediate attention and improvement. We are also reviewing the condition of the common areas to ensure better standards are maintained. We truly regret the disappointing experience and hope to have the opportunity to welcome you again and provide you with a much better stay. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Valued Guest Thank you so much for taking the time out to write us about your beautiful experience on your recent stay. Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for. May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Fadi A., Thank you for sharing your experience, and please accept our sincere apologies for the inconvenience and disappointment caused. We understand your frustration, especially as you had received a reservation confirmation and were expecting to settle the payment upon arrival. We also regret that you were not properly informed about the cancellation before reaching the hotel. We will review what happened with our Reservations team to better understand why the reservation was cancelled and why the communication regarding the cancellation was not received. We understand that clear and timely communication is very important, and we are sorry that we did not meet your expectations in this case. Thank you for bringing this matter to our attention. Your feedback will help us improve our procedures and communication with our guests. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Sultan A., Thank you so much for taking the time to write us a feedback about your recent stay at Ibis Amman. Please rest assured that we take feedback very seriously, and continuously look into the areas of possible Improvement. May we have the pleasure to welcome you again at Ibis Amman to exceed your expectations in your future visits. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Jamil B., We very much appreciate your comments regarding your stay at the ibis Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thank you and best regards, Adele Habaybeh Front Office Manager

Dear Mr. Abdo H., Thank you for sharing your feedback with us. We are pleased to know that you appreciated our team’s attitude and the valet service, as providing friendly and helpful service is very important to us. We also sincerely apologize that some aspects of your stay did not meet your expectations. Your comments regarding the condition of the furniture and bathroom, as well as the breakfast quality and missing items, have been noted and shared with the concerned teams for immediate review and improvement. Please note that toothbrushes and other personal amenities are available upon request at the reception, in line with our environmental commitment. We truly value your feedback, as it helps us improve our services, and we hope to have the opportunity to welcome you again for a more comfortable experience in the future. Kind Regards Lama’ Almasarwah Rooms Division Manager

Dear Mr. Yousif Shihabi, Thank you so much for taking the time to write us a feedback about your recent stay at Ibis Amman. Please rest assured that we take feedback very seriously, and continuously look into the areas of possible Improvement. May we have the pleasure to welcome you again at Ibis Amman to exceed your expectations in your future visits. Kind Regards Lama’ Almasarwah Rooms Division Manager