Pullman Paris la Defense 5 stars

Customer review rating (ALL Rating) 4.2/5 2,642 reviews

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Pullman Paris la Defense - Image 1
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Pullman Paris la Defense - Image 4
11 Avenue de l'Arche, 92400 PARIS LA DEFENSE, France

Description

Hotel extras

  • Metro 5 minutes away, direct access to the center of Paris

  • Private car park at the hotel

  • The Quinte & Sens restaurant is recognized as the best in La Défense

  • Very close to one of the largest shopping malls in Europe, open 7 days/week

  • Rooms and welcome products for families

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 1 Queen Size Bed, Magnificent View on La Défense

Photo out of - SUPERIOR ROOM, 1 Queen Size Bed, Magnificent View on La Défense

Workspace, WiFi, 48-inch TV, complimentary tea and coffee, bathroom with bathtub and shower, C.O. Bigelow toiletries, bathrobes, hairdryer, iron and safe

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 3 pers. max
  • 27 m² / 290 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

27 m² (291 sq ft), WiFi, 48-inch TV, complimentary tea and coffee, Nespresso coffee machine, bathroom with bathtub or rain shower, C.O. Bigelow toiletries, bathrobes, hairdryer, iron and safe.

  • Views:

    City View

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

48 m² (516 ft²), WiFi, 48'' TV, free tea and coffee, kettle, bathroom with bathtub and/or shower, C.O. Bigelow products, bathrobes, hairdryer, iron and safe.

  • Views:

    City View

Max. number of persons
4
Area
From 48 m² / 516 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

24 m² (258 sq ft), WiFi, 48-inch TV, complimentary tea and coffee, bathroom with bathtub, C.O. Bigelow toiletries, bathrobes, hairdryer, iron and safe

  • Views:

    City View

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

27 m² (291 sq ft), work area, WiFi, 48-inch TV, complimentary tea and coffee, bathroom with bathtub and shower, C.O. Bigelow toiletries, bathrobes, hairdryer, iron and safe.

  • Views:

    City View

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

27 m² (291 sq ft), WiFi, 48-inch TV, complimentary tea and coffee, Nespresso coffee machine, bathroom with bathtub or rain shower, C.O. Bigelow toiletries, bathrobes, hairdryer, iron and safe.

  • Views:

    City View

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

FAMILY SUITE, 1 King Size Bed, 1 Sofa Bed, 180° View, High Floor

Photo out of - FAMILY SUITE, 1 King Size Bed, 1 Sofa Bed, 180° View, High Floor

45 m² (484 sq ft) with sitting area, WiFi, 48-inch TV, complimentary tea and coffee, Nespresso machine, bathroom with bathtub and rain shower, C.O. Bigelow products, bathrobes, hairdryer, iron and safe

  • Views:

    City View or Panorama view

  • Most of the accommodation:

    Corner Room

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

JUNIOR SUITE, 1 King Size bed

Photo out of - JUNIOR SUITE, 1 King Size bed

45 m² (484 ft²), WiFi, 48'' TV, free tea and coffee, Nespresso coffee machine, bathroom with bath and rainshower, C.O. Bigelow products, bathrobes, hairdryer, iron and safe.

  • Views:

    City View or Panorama view

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 45 m² / 484 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

PRESIDENTIAL SUITE, 2 King Size Beds, 180° View, Top Floor

Photo out of - PRESIDENTIAL SUITE, 2 King Size Beds, 180° View, Top Floor

100 m² (1,076 sq ft) with 2 bedrooms, living room, WiFi, Bose sound system, 3 48-inch TVs, minibar, Dammann tea, Nespresso machine with capsules, bathroom with whirlpool tub and rain shower, C.O. Bigelow products, bathrobes, hairdryer and safe

  • Views:

    Panorama view

  • Most of the accommodation:

    Corner Room

Max. number of persons
5
Area
From 100 m² / 1076 sq ft

Bedding

King size bed(s) x2

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Pullman Paris la Defense

11 Avenue de l'Arche
92400 PARIS LA DEFENSE
France

GPS:48.894848, 2.23954

Telephone
Fax +33 1 47 17 56 78

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 382 rooms
  • 9 rooms for people with reduced mobility
  • 64 connecting rooms
  • 382 non-smoking rooms
  • 22 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Japanese
  • Russian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

13 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Services for children

  • Children''s TV Channels

Well-being

Massage room

  • On site

Fitness center

  • On site

Sports and leisure

Bodybuilding equipment/Gym

  • Nearby

Bodybuilding equipment/Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 100 parking spaces
  • Max Limited Height: 1.9 m / 6.3 ft

  • Parking pricing: 26.00 € 26 EUR Per day

QUINTE AND SENS

Photo out of - QUINTE AND SENS

At Quinte & Sens, Chef Vincent Légaré offers seasonal bistro-style cuisine inspired by French and Mediterranean classics. In a bright and leafy setting, enjoy lunch, dinner or drinks on the terrace.

Cooking style
French
Chef name
Vincent LEGARE
Capacity
94
Accessibility
Accessible service
11 Avenue de l'Arche, 92400 Paris La Defense (courbevoie), France
Telephone +33 1 47 17 59 99
Menu PDF
Cocktail menu PDF
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card
  • Cheque
  • Other

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

At Quinte & Sens, Chef Vincent Légaré offers seasonal bistro-style cuisine inspired by French and Mediterranean classics. In a bright and leafy setting, enjoy lunch, dinner or drinks on the terrace.

Book

Discover Quinte & Sens bar: botanical cocktails, gourmet signature coffees, champagne cart. On match nights: big screen, cold beers, sharing platters. A friendly, social atmosphere to meet and connect!

Whether for a short break before a day at work or for a relaxing family weekend, our buffet breakfast will fill you up with all the vitamins and energy you need for a great start to the day

Keep fit during your stay! Cardio and strength training equipment available 24 hours a day. Train at your own pace and meet your own goals.

Book your massage and enjoy a moment of absolute relaxation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,642 reviews

Customer review rating 1.0/5

Sarah G. Families - Confirmed reviews ALL

Dear Ms. G., We are truly sorry to hear that several aspects of your stay did not meet your expectations. Our culinary team takes pride in offering a varied morning buffet with American, continental, and gluten-free options, served from 06:30 on weekdays and until 11:00 at weekends. We regret that this did not reflect the standard you anticipated. Your remarks about the pricing at the bar have been noted, and our ART I Bar offers a curated selection of champagnes, wines, and cocktails in a warm setting that we believe provides fair value. We are also disappointed that our team did not leave a more welcoming impression, as our multilingual staff are trained to deliver attentive and courteous service at every stage of your visit. The Pullman Paris La Défense strives to combine comfort and convenience, with spacious rooms offering views of the business district, a fitness and wellness area with hammam, and direct access to the La Défense transport hub. We look forward to welcoming you back. Best wishes, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 5.0/5

Anber M. U. Friends - Confirmed reviews ALL

Dear Mr. U., Thank you for taking the time to review your recent stay. We are delighted that you found our location so beautiful. Sitting in the heart of La Défense, our hotel offers a striking setting right opposite the Grande Arche, with the Champs-Élysées just a short metro ride away. Our reception team truly values making every guest feel at home from the moment they arrive, so it means a lot to know you felt warmly welcomed. We are also thrilled that your Platinum membership and your experience with ALL Accor left such a great impression. We look forward to welcoming you again. Best regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 5.0/5

Karen C. Solo - Confirmed reviews ALL

Dear Ms. C., Thank you for taking the time to leave a review of your recent stay. We are delighted that your room felt so comfortable and that our team left such a warm impression on you. It is lovely to know you enjoyed plenty of delicious food during your time with us. That said, we are sorry the loyalty recognition did not stand out as you had hoped. Our team is always happy to explain the benefits tied to your Classic status, and we regret this was not made clearer during your visit. Nonetheless, we are truly grateful for your kind words about our housekeeping colleague and the lady who served you at dinner on Tuesday evening. Knowing they contributed to making your stay special means a great deal to us. Finally, we are so pleased you found our hotel ideally located for the Plenitude Arena and your Celine Dion package. We hope that we have the pleasure of seeing you again in the near future. Kind regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 4.5/5

Sathish K. Couples - Confirmed reviews ALL

Dear Mr. K., We appreciate that you took the time to share your experience with us. We are thrilled that your overall stay was excellent and that our hotel made such a positive impression. Your recognition of Ebtissam, Jahid, and Sulman fills us with pride, team members like them embody the hospitality we strive for every day. However, we are sorry that your check-in experience fell short due to one staff member’s approach. We have noted your concerns and are grateful the front desk manager was able to step in promptly. Nonetheless, we are glad the rest of your visit was smooth and that you plan to stay with us again. Your travel tip is also appreciated and will surely help future guests. We look forward to welcoming you back again for an improved experience. Kind regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 1.5/5

Kamlesh D. Business - Confirmed reviews ALL

Dear Mr. D., Thank you for the time you have taken to review your stay. We are pleased that you appreciated our hotel’s position in the heart of Europe’s largest business district, with convenient access to the La Défense transport hub and the nearby shopping centre. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The warmth and professionalism of our team are priorities we hold in high regard, and we regret that an interaction at the front desk left you feeling otherwise. Our staff members are multilingual and always available to assist with requests such as luggage storage, which we offer free of charge. We are also sorry that the variety at breakfast and the upkeep of our facilities fell short during your visit. Our Quinte & Sens restaurant provides a full buffet including Asian and gluten-free options, and our teams work diligently to maintain the hotel to a high standard. We look forward to welcoming you again. Best regards, Cristina Parga, Quality and Guest Experience Manager

Dear Ms. G., We are truly sorry to hear that several aspects of your stay did not meet your expectations. Our culinary team takes pride in offering a varied morning buffet with American, continental, and gluten-free options, served from 06:30 on weekdays and until 11:00 at weekends. We regret that this did not reflect the standard you anticipated. Your remarks about the pricing at the bar have been noted, and our ART I Bar offers a curated selection of champagnes, wines, and cocktails in a warm setting that we believe provides fair value. We are also disappointed that our team did not leave a more welcoming impression, as our multilingual staff are trained to deliver attentive and courteous service at every stage of your visit. The Pullman Paris La Défense strives to combine comfort and convenience, with spacious rooms offering views of the business district, a fitness and wellness area with hammam, and direct access to the La Défense transport hub. We look forward to welcoming you back. Best wishes, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 5.0/5

Anber M. U. Friends - Confirmed reviews ALL

Hotel Reception Team very Friendly and Welcoming

Dear Mr. U., Thank you for taking the time to review your recent stay. We are delighted that you found our location so beautiful. Sitting in the heart of La Défense, our hotel offers a striking setting right opposite the Grande Arche, with the Champs-Élysées just a short metro ride away. Our reception team truly values making every guest feel at home from the moment they arrive, so it means a lot to know you felt warmly welcomed. We are also thrilled that your Platinum membership and your experience with ALL Accor left such a great impression. We look forward to welcoming you again. Best regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 5.0/5

Karen C. Solo - Confirmed reviews ALL

Comfortable room with super helpful staff and plenty of delicious food.

Dear Ms. C., Thank you for taking the time to leave a review of your recent stay. We are delighted that your room felt so comfortable and that our team left such a warm impression on you. It is lovely to know you enjoyed plenty of delicious food during your time with us. That said, we are sorry the loyalty recognition did not stand out as you had hoped. Our team is always happy to explain the benefits tied to your Classic status, and we regret this was not made clearer during your visit. Nonetheless, we are truly grateful for your kind words about our housekeeping colleague and the lady who served you at dinner on Tuesday evening. Knowing they contributed to making your stay special means a great deal to us. Finally, we are so pleased you found our hotel ideally located for the Plenitude Arena and your Celine Dion package. We hope that we have the pleasure of seeing you again in the near future. Kind regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 4.5/5

Sathish K. Couples - Confirmed reviews ALL

We had a wonderful stay at the Pullman Paris La Défense overall. The hotel itself was excellent, and almost every staff member we encountered was warm, professional, and genuinely hospitable. A few people deserve special recognition: Ebtissam, Jahid, and Sulman were absolutely outstanding. Their hospitality and level of service were incredible and really elevated our experience. They are exactly the type of employees who make guests want to return. Unfortunately, our experience with one front-desk employee, GAEL, was the complete opposite. His attitude and manner of communicating with guests were extremely disappointing and, in my opinion, completely unsuitable for a customer-facing hospitality position. Check-in is at 3:00 PM, and although we were told around 1:00 PM that our room would be ready by 3:00 PM, we did not receive it until approximately 3:30 PM. The delay itself would not have been a major issue—it was the way the situation was handled by Gael that made it frustrating. Thankfully, the front desk manager stepped in and came to our rescue, handling the situation professionally. Other than this relatively minor glitch, everything else the hotel had to offer was excellent. One important tip for future guests: be careful when booking Uber or Bolt to the hotel. For some reason, the apps repeatedly tried to direct our rides to the La Défense center rather than the hotel's actual entrance/address. We ended up spending considerably more on taxis because local taxi drivers seemed to know exactly how to reach the hotel. Double-check the destination before confirming your ride. Overall, I highly recommend the Pullman Paris La Défense. The property and the overwhelming majority of the staff provided a fantastic experience. Ebtissam, Jahid, and Sulman in particular deserve recognition for exceptional hospitality. If Gael happens to be handling the front desk when you arrive, I would politely request assistance from another team member. The rest of the staff demonstrated the level of professionalism and hospitality you would expect from a Pullman hotel, and I would absolutely stay here again.

Dear Mr. K., We appreciate that you took the time to share your experience with us. We are thrilled that your overall stay was excellent and that our hotel made such a positive impression. Your recognition of Ebtissam, Jahid, and Sulman fills us with pride, team members like them embody the hospitality we strive for every day. However, we are sorry that your check-in experience fell short due to one staff member’s approach. We have noted your concerns and are grateful the front desk manager was able to step in promptly. Nonetheless, we are glad the rest of your visit was smooth and that you plan to stay with us again. Your travel tip is also appreciated and will surely help future guests. We look forward to welcoming you back again for an improved experience. Kind regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 1.5/5

Kamlesh D. Business - Confirmed reviews ALL

Needs more maintenance. one of the lady at reception in morning time was very rude when I asked to store something whilst I comeback from market. She could have explained the policy nicely but instead she chose to be rude.

Dear Mr. D., Thank you for the time you have taken to review your stay. We are pleased that you appreciated our hotel’s position in the heart of Europe’s largest business district, with convenient access to the La Défense transport hub and the nearby shopping centre. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The warmth and professionalism of our team are priorities we hold in high regard, and we regret that an interaction at the front desk left you feeling otherwise. Our staff members are multilingual and always available to assist with requests such as luggage storage, which we offer free of charge. We are also sorry that the variety at breakfast and the upkeep of our facilities fell short during your visit. Our Quinte & Sens restaurant provides a full buffet including Asian and gluten-free options, and our teams work diligently to maintain the hotel to a high standard. We look forward to welcoming you again. Best regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 2.5/5

Guido D. Business - Confirmed reviews ALL

I was promised by the reception to have my loyalty points for my stay from sep 6 until sep 9 but nothing on my loyalty card

Dear Mr. D., We appreciate the time you have taken to provide us with your opinion of your stay. We are truly sorry to hear that your stay did not fully meet your expectations. Your check-in experience and the value you felt you received were both below what you deserved, and we take that to heart. Our hotel is built around the needs of business travellers, with a prime location opposite the CNIT and a wealth of amenities designed to make every stay effortless and rewarding. We regret that we fell short during your visit. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 3.5/5

Majdi A. Solo - Confirmed reviews ALL

Well located with clean facility

Dear Mr. a., We appreciate that you took the time to share your experience with us. We are delighted that you found our hotel well located and appreciated the clean surroundings. Your comfort in this regard means a lot to our entire team. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. As a Silver ALL member, you are entitled to a welcome drink, and it is disappointing to learn this was not offered during your visit. We have reminded our front desk team of the importance of extending this courtesy to every loyalty member upon arrival. Nonetheless, our prime position in the heart of La Défense places you just steps away from the CNIT, the Grande Arche, and the Quatre Temps shopping centre, with swift metro access to the Champs-Élysées and central Paris. We are looking forward to welcoming you again. Best wishes, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 1.5/5

Emmanuel O. Business - Confirmed reviews ALL

I left the hotel on a Friday and next Monday I still do not have access to my invoices. This delay is inconvenient and I would not recommend the hotel if the IT system is uncertain.

Dear Mr. O., Thank you for taking the time to share this review of your experience. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Our team is always available to assist with billing documents, and we regret that you encountered a delay in receiving your invoice after departure. Express check-out is one of the services we offer to make departures smoother, and we are sorry it did not reflect the seamless experience we aim to provide across all touchpoints of your visit. We hope you will consider staying with us again in the future. Best regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 3.5/5

Hemant M. Business - Confirmed reviews ALL

I was not happy with reception team and vegetarian option was very limited and did not guide well at restaurent

Dear Mr. M., Thank you for taking the time to leave a review of your recent stay. We are pleased that your overall stay at Pullman Paris La Défense left you with a satisfactory impression. However, we are sincerely sorry that several aspects of your visit did not meet your expectations. The welcome you received upon arrival and the assistance provided at our restaurant fell short of the standards we strive to uphold. Our team includes English-speaking staff members who are available to help guests navigate our menus, including our vegetarian offerings, and we regret that this support was not extended to you during your meal. We also acknowledge your feedback on the breakfast selection and will take it into consideration. We hope you were able to appreciate our prime location in the heart of La Défense, offering easy access to the CNIT, Les Quatre Temps shopping centre, and direct transport links to central Paris. We hope to welcome you back in the future for an improved stay. Kind regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 5.0/5

Kristian M. Business - Confirmed reviews ALL

Super

Dear Mr. M., Thank you for your kind review of your recent stay at our hotel. We are delighted that you found your stay with us super and that you enjoyed our breakfast offering. We serve a full buffet every morning with American, Continental, and gluten-free options, so it is great to know it started your day well. That said, we note your feedback on the loyalty programme and we regret it did not fully meet your expectations. Your perspective as a Gold member matters to us and we will share your comments with the relevant team. Finally, a special thank you for mentioning our bar keeper. We will make sure your kind words reach him, our team at the ARTI Bar takes real pride in creating a warm and welcoming atmosphere for every guest. We hope to welcome you back in the future. Best wishes, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 3.0/5

Paul M. Business - Confirmed reviews ALL

Restaurant and room service availability are limited, breakfast is ordinary as 3 stars hotels

Dear Mr. M., We appreciate that you took the time to share your experience with us. We are pleased that you valued the convenient location of Pullman Paris La Défense for your business trip. Being situated in the heart of La Défense with close access to public transport and local landmarks is something many guests find helpful and we are glad it enhanced your visit. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand your disappointment regarding the limited dining choices, the ordinary breakfast experience, and your feedback about our WiFi and guest service. We have also noted your comments on the booking experience and loyalty program benefits for Silver members, including the absence of a welcome drink. Your detailed feedback is very important to us, and we will take it into consideration for future improvements. It is our aim to provide an attentive and seamless service, especially for our loyal guests. We look forward to welcoming you back. Best regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 5.0/5

Croisic B. Families - Confirmed reviews ALL

Pullman the best !!😉

Cher Monsieur Croisic, Mille mercis pour cette belle appréciation. Notre équipe est ravie d’apprendre que vous avez pleinement apprécié votre séjour en famille au Pullman Paris La Défense. Nous sommes heureux que l’emplacement de notre hôtel et la chambre aient répondu à vos besoins, ainsi que la disponibilité et le professionnalisme de nos collaborateurs. Votre satisfaction à l’égard de notre programme de fidélité ALL nous motive à continuer de proposer des avantages adaptés à nos hôtes fidèles. Votre mention spéciale pour notre porteur de bagages est un vrai encouragement pour nos équipes, toujours engagées à offrir un accueil attentionné à chaque moment du séjour. Nous serions ravis de vous accueillir à nouveau pour une expérience toujours de qualité. Bien à vous, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 5.0/5

Yuri Z. Families - Confirmed reviews ALL

One of a kind, warm-hearted!

Dear Mr. Z., It is a real reward to receive such a great review. We are so pleased that you found your stay at Pullman Paris La Défense memorable and full of warmth. Knowing that your family felt welcomed means a lot to us. Our team is glad you found the booking process simple and convenient. Creating a smooth start to your trip is always our goal. Welcoming guests traveling with family is something we value and strive to make comfortable for everyone. Our hotel enjoys providing a heartfelt environment where every visitor feels at ease, from check-in to farewell. We hope to welcome you back. Best wishes, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 2.0/5

Abdulaziz A. Families - Confirmed reviews ALL

the staywas comfortable, but i had a problem with the toulet leaking and making noise and it was bad especially at night, told the staff about it twice but no help sadly.

Dear Mr. a., Thank you for taking the time to let us know your opinion of your recent stay. We are pleased that you found your room comfortable, as our goal at Pullman Paris La Défense is to offer welcoming and restful spaces for our guests. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the inconvenience you faced in your bathroom and that our team’s assistance did not live up to your needs. We also recognize that your overall experience regrettably left you dissatisfied, which is not the impression we aim to leave. Our staff is available at all times and strives to resolve any issues promptly, but we clearly missed the mark during your visit. We look forward to welcoming you again. Best regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 5.0/5

Tirthankar D. Families - Confirmed reviews ALL

We had a very enjoyable family stay at Pullman Paris La Défense, made particularly memorable by the thoughtful attention given to our special occasion. Our Deluxe room on the 17th floor had a wonderful view across La Défense. Although our original booking was for two single beds, the hotel kindly accommodated our request for a king bed, provided the two additional pillows we had requested, and arranged an extra bed while keeping the room practical and comfortable. The rose petals on the bed, handwritten welcome card and small Pullman gift were unexpected personal touches that made our arrival feel genuinely special. The room and bathroom were clean, contemporary and well maintained. The lobby is bright, modern and elegant without being overly formal, and the hotel works particularly well as a base for exploring Paris while staying in La Défense. The La Défense location worked well for us; we mainly used Bolt, Uber and G7, with a major public-transport hub also nearby. One practical note for drivers: temporary roadworks can currently confuse app-based drop-off navigation around the hotel, so check the proposed destination carefully. Breakfast had some excellent ideas. We particularly enjoyed the chia seeds with coconut cream, detox water and the freshly prepared options from the live counter, including customised omelettes and pancakes. However, this is also where there is room for improvement. It was not clear enough what could be ordered from the kitchen counter; a simple menu or display of the available made-to-order dishes would significantly improve the experience. Some hot buffet items also did not consistently remain hot — the scrambled eggs, for example, were excellent when fresh but less enjoyable on other occasions. Service at breakfast was similarly mixed. Some team members were genuinely warm, friendly and attentive, while a few interactions felt less welcoming and at times we felt overlooked. Greater consistency here would elevate an already good breakfast considerably. Overall, however, the positive aspects clearly outweighed these shortcomings. What we will remember most is the effort the hotel made to personalise our stay. Those thoughtful details transformed what could have been simply a comfortable hotel stay into a memorable family occasion.

Dear Mr. D., Thank you for taking the time to leave a review of your recent stay. We’re thrilled your family stay became such a memorable celebration. Our team takes pride in creating personalized moments, and we’re delighted Lauriane and Noémie’s handwritten note and room preparation resonated with you. Their dedication reflects our commitment to thoughtful hospitality that goes beyond expectations. Your appreciation for our refillable bathroom amenities truly motivates us. Sustainability remains a priority, and we’re glad this practical solution enhanced your comfort while aligning with your values. We hope to have the opportunity of welcoming you back in the future. Best regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 5.0/5

Mohamed M. Families - Confirmed reviews ALL

Service was prefect special perfect breakfast with special care from Mr Ahmed the restaurant manager or supervisor I am not sure and nargas all was good experience

Dear Mr. M., It is a real reward to receive such a great review. We’re delighted our team made your experience memorable, particularly through Ahmed’s attentive service during breakfast. Our chefs take pride in crafting diverse morning offerings, and we’re thrilled you appreciated both the culinary creations and your comfortable room. That said, we’ve noted your comment about the nearby escalator maintenance and will share this feedback with local authorities as requested. Finally, it’s wonderful you found our La Défense location convenient for exploring Paris while enjoying easy transport connections. Thank you again; we look forward to welcoming you back in the future. Kind regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 3.5/5

Jonathan F. Families - Confirmed reviews ALL

We were happy with the room, the bar staff were great. We were unhappy about the large deposit and then being charged for the car park twice!

Dear Mr. F., Thank you for sharing your experience with us. We’re delighted you appreciated your room and found our bar team welcoming during your family stay. We sincerely regret the inconvenience regarding payment processes and arrival experience. Your feedback about billing clarity and value perception has been shared with relevant teams for review. Finally, we’re pleased our prime location near La Défense transport hub added convenience to your Paris visit. It was a pleasure hosting your family. It would be a pleasure to welcome you back. Kind regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 5.0/5

Liafiz A. Couples - Confirmed reviews ALL

This is a lovely hotel. The staff are very attentive and helpful. Nothing is too much trouble and they are flexible. The breakfast is superb. Noman, Sulman and Leonard served us and they were fabulous! Leonard noticed us struggling with the teapot and was on it before we asked! Brilliant. Jade was warm and gracious to us on reception. We thoroughly enjoyed our stay which was to celebrate our 25th anniversary and we look forward to coming back!

Dear Mr. a., Thank you for this positive review. We are delighted you chose Pullman Paris La Défense for your special anniversary celebration. Our team takes pride in creating memorable moments, and we’re thrilled you appreciated their thoughtful service. It’s wonderful to hear our breakfast offerings added to your experience, and that Hays Travel helped arrange your visit seamlessly. We’ve shared your kind words with Jade, Noman, Sulman, Leonard, and all colleagues involved in making your stay exceptional. We look forward to having you return. Best wishes, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 2.5/5

Chun K. J. C. Business - Confirmed reviews ALL

the sink was cracked, the shower head had the previous guest's hair on it, there wasn't any shower curtain, and the half glass couldn't prevent water from spilling out on the floor. The floor around the toilet smelled disgusting

Dear Ms. K. J. C., We appreciate the time you have taken to provide us with your opinion of your stay. We sincerely apologize that your experience fell short of our usual standards. Your comments about the bathroom maintenance and cleanliness have been noted, and we will reinforce our protocols to prevent such oversights. We regret the discomfort caused by the check-in pricing structure and will review how we communicate these options. Regarding your interaction with our team, we take feedback about service delivery seriously and will address this internally to improve our conflict resolution approaches. We hope we can provide you with an improved stay in the future. Kind regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 2.0/5

Ulrich C. M. Families - Confirmed reviews ALL

My reservation request was not taken into account (family rooms next to each other) despite guarantees provided. In addition, I had to insist to have our rooms on the same floor. Moreover, these rooms had no AC in our rooms. Finally, despite an important deposit in cash, my Dad was "forced to pay" at the hotel restaurant for his dinner.

Dear Mr. M., Thank you for taking the time to share this review of your experience. We sincerely apologize that your experience fell short in some areas. Our Diamond members deserve seamless service, and we regret the challenges with your room arrangements and technical aspects of your stay. While all our rooms feature individually controlled air conditioning with extra fans available, we understand this wasn’t your experience. Our team remains available around the clock to address any room comfort needs immediately. Regarding financial procedures, our damage deposit policy requires pre-authorization but doesn’t restrict restaurant purchases. We’re reviewing this misunderstanding with our staff to prevent recurrence. We hope you will consider staying with us again in the future. Best regards, Cristina Parga, Quality and Guest Experience Manager

Other web-users rate our hotel

  • 842 reviews 9.3/10 Location
  • 1,461 reviews 6.5/10 Room
  • 3,227 reviews 9/10 Service
  • 17 reviews 6.8/10 WiFi
  • 1,003 reviews 8.6/10 Breakfast
  • 482 reviews 6.4/10 Cleanliness
  • 283 reviews 5.5/10 Amenities
  • 108 reviews 3.9/10 Wellness Area

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