ibis Paris Gare de l'Est TGV 3 stars

Customer review rating (ALL Rating) 4.4/5 1,242 reviews

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ibis Paris Gare de l'Est TGV - Image 1
ibis Paris Gare de l'Est TGV - Image 2
ibis Paris Gare de l'Est TGV - Image 3
ibis Paris Gare de l'Est TGV - Image 4
6, Rue St Laurent, 75010 PARIS, France

Description

Hotel extras

  • Close to Gare de l'Est and Gare du Nord as well as the airports of Paris

  • Adjoining family rooms that can accommodate up to 6 people

  • Snacks available 24/7

  • 3 metro lines and 10 bus lines serving all of Paris

  • Green Key certified hotel: awarding our commitment to sustainable tourism

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with twin beds

Photo out of - Standard Room with twin beds

Featuring the new Sweet Bed by ibis bedding, this practical, inviting and relaxing ibis room has everything you need to enjoy your stay: a double bed, desk, Internet, TV with all the main channels and a bathroom

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 14 m² / 150 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • DTT TV package
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 2 pers. max
  • 14 m² / 150 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View or Courtyard View
See availabilities

Featuring the new Sweet Bed by ibis bedding, this practical, inviting and relaxing ibis room has everything you need to enjoy your stay: a double bed, desk, Internet, TV with all the main channels and a bathroom

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x1

Double bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • DTT TV package
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Featuring the new Sweet Bed by ibis bedding, this practical, inviting and relaxing ibis room has everything you need to enjoy your stay: a double bed, desk, Internet, TV with all the main channels and a bathroom

  • Views:

    Courtyard View

Max. number of persons
4
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Single bed(s) x2

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • DTT TV package
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Standard room with 1 single Sweet Bed, TV and Chromecast. Private bathroom in the room.

Max. number of persons
1
Area
From 10 m² / 107 sq ft

Bedding

Single bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • RJ 45 Outlet

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Soundproof doors
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

ibis Paris Gare de l'Est TGV

6, Rue St Laurent
75010 PARIS
France

GPS:48.875439, 2.358455

Telephone
Fax +33 1 42 05 71 16
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 68 rooms
  • 3 rooms for people with reduced mobility
  • 6 connecting rooms
  • 68 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Russian

100% Non Smoking Property

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Board games available

BAR

Photo out of - BAR

Enjoy a selection of international drinks and beers. Order snacks or light bites 24 hours a day, 7 days a week and enjoy them in the bar or lounge, or take them to your room.

Bar Type
Bar
Capacity
18
Accessibility
Accessible service
Telephone +33 1 40 38 05 05

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Enjoy a selection of international drinks and beers. Order snacks or light bites 24 hours a day, 7 days a week and enjoy them in the bar or lounge, or take them to your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,242 reviews

Customer review rating 5.0/5

Gregory S. Solo - Confirmed reviews ALL

Dear Guest, Thank you very much for your excellent rating of 100/100 and for your kind review! We are delighted to hear that you appreciated the cleanliness, comfort and overall maintenance of our hotel, as well as our convenient location and easy access to the airport and metro. We are especially pleased to know that our hotel was just what you needed for your quick visit to Paris. We hope to have the pleasure of welcoming you again on your next stay! Kind regards, Leslie CLAVIJO Accommodation Manager

Customer review rating 4.0/5

Felicity M. Solo - Confirmed reviews ALL

Dear Mrs FELICITY, Thank you for your rating of 80/100 and for taking the time to share your feedback. We are pleased that you appreciated our convenient location. We sincerely apologize that your room was not serviced until late in the afternoon. As the hotel was fully booked the previous night, our housekeeping team had to prioritize preparing rooms after guest departures to welcome incoming guests. However, we understand that this may have caused you some inconvenience, and we are sorry for that. We also take note of your comment regarding the breakfast price and thank you for sharing your thoughts. We hope to have the pleasure of welcoming you again and providing you with an even more enjoyable stay. Kind regards, **Leslie CLAVIJO** Accommodation Manager

Customer review rating 3.5/5

Hian C. C. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback and for your rating of 70/100. We are pleased to hear that you appreciated our convenient location near Gare de l’Est. However, we are sorry to hear about the condition of the carpet in your room. We understand your concerns, especially when travelling with your family, and we sincerely apologize for this inconvenience. Your comment has been shared with our housekeeping and maintenance teams so that the condition of the carpets can be checked and the necessary action taken. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Kind regards, Leslie CLAVIJO Accommodation Manager

Customer review rating 4.5/5

Lana R. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for your excellent rating of 90/100 and for your kind feedback. We are delighted to hear that you appreciated our convenient location, the warm welcome from our team, as well as the cleanliness and comfort of your room. We hope to have the pleasure of welcoming you back on your next stay in Paris. Kind regards, The Hotel Team

Customer review rating 4.5/5

Hilary O. Families - Confirmed reviews ALL

Dear Hilary, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our accommodations comfortable and appreciated our cleanliness and convenient location. We look forward to welcoming you back in the future. Best regards, ibis Paris Gare de l'Est TGV

Dear Guest, Thank you very much for your excellent rating of 100/100 and for your kind review! We are delighted to hear that you appreciated the cleanliness, comfort and overall maintenance of our hotel, as well as our convenient location and easy access to the airport and metro. We are especially pleased to know that our hotel was just what you needed for your quick visit to Paris. We hope to have the pleasure of welcoming you again on your next stay! Kind regards, Leslie CLAVIJO Accommodation Manager

Customer review rating 4.0/5

Felicity M. Solo - Confirmed reviews ALL

Very convenient location. Breakfast a bit expensive (cheaper alternatives available nearby). Room was not serviced until late afternoon.

Dear Mrs FELICITY, Thank you for your rating of 80/100 and for taking the time to share your feedback. We are pleased that you appreciated our convenient location. We sincerely apologize that your room was not serviced until late in the afternoon. As the hotel was fully booked the previous night, our housekeeping team had to prioritize preparing rooms after guest departures to welcome incoming guests. However, we understand that this may have caused you some inconvenience, and we are sorry for that. We also take note of your comment regarding the breakfast price and thank you for sharing your thoughts. We hope to have the pleasure of welcoming you again and providing you with an even more enjoyable stay. Kind regards, **Leslie CLAVIJO** Accommodation Manager

Customer review rating 3.5/5

Hian C. C. Families - Confirmed reviews ALL

Stay is ok. The carpet is dirty and sticky. My family cannot walk in the room bare footed. I find that the carpet has to be cleaned.

Dear Guest, Thank you for taking the time to share your feedback and for your rating of 70/100. We are pleased to hear that you appreciated our convenient location near Gare de l’Est. However, we are sorry to hear about the condition of the carpet in your room. We understand your concerns, especially when travelling with your family, and we sincerely apologize for this inconvenience. Your comment has been shared with our housekeeping and maintenance teams so that the condition of the carpets can be checked and the necessary action taken. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Kind regards, Leslie CLAVIJO Accommodation Manager

Customer review rating 4.5/5

Lana R. Families - Confirmed reviews ALL

Friendly welcome, clean and well appointed room

Dear Guest, Thank you very much for your excellent rating of 90/100 and for your kind feedback. We are delighted to hear that you appreciated our convenient location, the warm welcome from our team, as well as the cleanliness and comfort of your room. We hope to have the pleasure of welcoming you back on your next stay in Paris. Kind regards, The Hotel Team

Customer review rating 4.5/5

Hilary O. Families - Confirmed reviews ALL

Clean hotel with good room ac. Location easy access to public transport

Dear Hilary, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our accommodations comfortable and appreciated our cleanliness and convenient location. We look forward to welcoming you back in the future. Best regards, ibis Paris Gare de l'Est TGV

Customer review rating 4.5/5

Ann S. Couples - Confirmed reviews ALL

The check in staff were extremely welcoming and accomodating when we arrived early and were able to leave our suitcases until the check in time. The standard room was small but we knew this when we booked, the beds were very comfortable and bathroom was clean and a good size. The breakfast was very nice, with fresh fruits, cheese, bread etc and certainly set us up for a day of exploring. Location was easy for us to get to the metro and other train lines - would definitely stay again

Dear Ann, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the comfort of your room, as well as the cleanliness of the bathroom. It is gratifying to know that our check-in staff made a positive impression by accommodating your early arrival and assisting with your luggage. We are also pleased that you enjoyed our breakfast offerings, which are designed to provide a refreshing start to your day of exploring Paris. Your willingness to return is the highest compliment we could receive. We look forward to welcoming you back in the future. Best regards, ibis Paris Gare de l'Est TGV

Customer review rating 1.0/5

Italo P. C. Solo - Confirmed reviews ALL

Nadia was so rude. ...showing a lack of empathy toward the customer. I arrived at the hotel early—having traveled from Washington, D.C. due to a family emergency—and I understand that a fee may apply for early arrival; I paid €20 to check in an hour and a half ahead of schedule, Even though I had already checked in online—and I told her so. However, when I asked Nadia for just a few more minutes—specifically one extra hour—to finish packing my bags at my checkout moment, she told me she would charge me another €20. I explained that I only needed the time to finish packing because my train was leaving soon, but her response was simply, "That’s the policy." I declined, and I essentially ended up finishing packing my bags out on the street. I have worked in the hospitality industry for over 25 years in USA and the level of customer service Nadia provided was the worst I have ever seen. A total disappointment.

Dear Mr P., Thank you for sharing your feedback regarding your recent stay with us. I regret to learn about the difficulties you encountered during your visit, particularly concerning the interaction you had with our staff and the checkout process. It is our aim to provide a welcoming and accommodating environment, and I apologize if we fell short of your expectations. While we strive to be flexible, there are certain policies in place regarding early check-ins and late check-outs to ensure fairness to all our guests. I understand that the circumstances surrounding your stay were unique, and it is unfortunate that this was not communicated better by our team. Your experience will be taken into account as we continuously work to improve our service standards. We appreciate your feedback and hope that you might consider giving us another opportunity in the future. Best regards, Erasmo Massong Deputy Manager Ibis Paris Gare de l'Est TGV & 10ème

Customer review rating 5.0/5

Peter**bag I. H. Families - Confirmed reviews ALL

I had a very enjoyable stay here with my 14-year-old son during our holiday I. Paris. The location was excellent and very convenient for getting around the city. The staff were friendly and helpful throughout our stay, and the room was comfortable. The air conditioning was particularly welcome during the August heatwave and worked extremely well. We were very pleased with our stay and would happily return.

Dear Peter, Thank you for your kind words regarding your recent stay at ibis Paris Gare de l'Est TGV. We are delighted to hear that you and your son found our location convenient and enjoyed the comfort of your room, especially the effective air conditioning during the summer heat. It is also gratifying to know that our staff contributed positively to your experience. We look forward to welcoming you back on your next visit to Paris. Best regards, ibis Paris Gare de l'Est TGV

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Stayed here on my first trip to Paris. Close to the train station and easy to use with ride shares. Clean rooms with comfy beds and the staff was very friendly!

Hello, Thank you very much for your excellent rating and for sharing your experience! We are delighted to hear that you enjoyed our convenient location, clean rooms, comfortable beds, and the friendliness of our team. We are pleased to have been part of your first trip to Paris and hope to have the pleasure of welcoming you again on your next visit! Kind regards, **Leslie CLAVIJO** Accommodation Manager

Customer review rating 4.5/5

Merizalde-velounias Business - Confirmed reviews ALL

The staff were very attentive and helpful. They let me check in early as part of my gold Accor status. Very friendly staff.

Dear Merizalde, Thank you for your kind words regarding our customer service. We are pleased to hear that our staff made your stay enjoyable, especially with your early check-in as an Accor gold member. Your feedback is greatly appreciated. Best regards, Erasmo Massong Deputy Manager

Customer review rating 5.0/5

Jasvir B. I. Families - Confirmed reviews ALL

Good staff kept bags safe

Dear Jasvir , Thank you for your kind words regarding our location and staff. We are pleased to hear that you appreciated our service, particularly regarding the safe handling of your bags. We look forward to welcoming you back I. the future. Best regards, Erasmo Massong

Customer review rating 4.5/5

Bolajoko N. D. Families - Confirmed reviews ALL

However, there is a need to improve on the exterior surroundings' cleanliness because of the unpleasant odours emanating from the external street walls of the building. Also, the wardrobes are ok but the openings need to be more flexible so that it is easy to store big luggage inside.

Dear Bolajoko, Thank you for your feedback regarding your recent stay at ibis Paris Gare de l'Est TGV. We are pleased to hear that you were satisfied with our customer service, location, and ambiance. Your observations regarding the cleanliness of the exterior surroundings and the flexibility of the wardrobe openings are appreciated. We always strive to enhance our guests' experiences and will consider your comments for future improvements. Thank you once again for your insights. We hope to welcome you back in the future. Best regards, Erasmo Massong Deputy Manager

Customer review rating 5.0/5

Nina T. Families - Confirmed reviews ALL

Clean, comfortable and very handy for a family of 4. The beds were very comfy and everything was great.

Dear Nina T., Thank you for your positive feedback regarding your stay at our hotel. We are delighted to hear that you found our location convenient and enjoyed the comfort of our accommodations, especially for your family. We look forward to welcoming you back in the future. Best regards, Erasmo Massong Adjoint de direction

Customer review rating 3.0/5

Colleen W. Couples - Confirmed reviews ALL

The bed was comfortable, and the hotel is conveniently located close to several train stations. The room was quite small, but that was expected. There was a constant flow of people coming and going throughout the night, which made it feel a little noisy. The air conditioning unit was positioned right next to the bed and was quite loud, making it difficult to sleep comfortably. A kettle was provided, but the coffee and sugar were never replenished during our four-night stay. The only cups available were disposable plastic cups, which wasn’t ideal. As Gold members, the complimentary drink benefit was quite limited. We could only choose from 250ml cans, with no option for a glass of wine unless we purchased an entire bottle, and most beers were excluded. On the positive side, the hotel was clean, and the staff were friendly and helpful. Overall, though, the experience was a bit inconsistent in terms of quality. Would I stay here again? Probably not.

Dear Colleen , Thank you for taking the time to share your feedback regarding your recent stay at ibis Paris Gare de l'Est TGV. We are pleased to hear that you found our location convenient and appreciated the comfort of the bed, as well as the cleanliness of our hotel and the friendliness of our staff. However, I regret to learn that your experience was marred by noise levels and the air conditioning unit's performance. We understand the importance of a restful environment and will take your comments into account. Regarding the replenishment of coffee and sugar, please be assured that we strive to maintain high standards and will review our procedures to ensure a better experience for future guests. Concerning the complimentary drink options for Gold members, we appreciate your input and will consider it as we assess our offerings. We value your feedback as it helps us improve our services. Thank you once again for your insights, and we hope you will consider staying with us in the future. Best regards, Erasmo Massong Deputy Manager

Customer review rating 4.5/5

Tapio T. Couples - Confirmed reviews ALL

Nice hotel with good location for those who want to catch a train to Germany etc.

Dear Tapio , Thank you for your kind words regarding your recent stay at our hotel. We are pleased to hear that you found our location convenient for your travel plans. It is always our goal to provide a pleasant experience for our guests. Goodbye and best regards, Erasmo Massong Deputy Manager

Customer review rating 4.0/5

Alexander L. *. I. Families - Confirmed reviews ALL

Stay was good, standard as expected by IBIS. Small, basic but clean room. AC was good, important during this heatwave. Staff was friendly and professional.

Dear Alexander L., Thank you for your positive feedback regarding your recent stay at ibis Paris Gare de l'Est TGV. We are pleased to hear that you found our location convenient and our accommodations comfortable and clean. Your compliments about our staff are greatly appreciated. Goodbye and best wishes, ibis Paris Gare de l'Est TGV

Customer review rating 3.5/5

Alicia W. Solo - Confirmed reviews ALL

The actual stay was fine but I do not think the breakfast is at all worth the money, with there being no hot foods and the fact that you have to cook eggs yourself on a tiny hot plate.

Dear Alicia W., Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the breakfast experience and will take them into consideration as we continue to enhance our offerings. Your insights are valuable to us. Best regards, ibis Paris Gare de l'Est TGV

Customer review rating 5.0/5

Caroline F. Couples - Confirmed reviews ALL

Clean, quiet, nice staff, close to station

Dear Caroline, Thank you for your positive feedback. We are delighted to hear that you appreciated our location, cleanliness, and friendly staff. It is our priority to provide a comfortable experience for our guests. Best regards, ibis Paris Gare de l'Est TGV

Customer review rating 4.0/5

Gillian V. Solo - Confirmed reviews ALL

High season rates reasonable for this area of Paris.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

Tristan T. Couples - Confirmed reviews ALL

Disappointed that a late checkout as part of my gold status was not offered, which was strange when i was told I could have if it I paid extra, and there were also rooms available when I looked into extending my stay.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn of your disappointment regarding the late check-out benefit associated with your ALL Gold status. Please accept our sincere apologies if the information provided during your stay was unclear. Late check-out for ALL Gold members is offered subject to availability and operational constraints on the day of departure. We understand that this may have seemed inconsistent, especially if rooms appeared to be available for an extended stay, but availability for a new booking does not always reflect the operational availability required to grant a complimentary late check-out. Your comments have been shared with our team to ensure clearer communication regarding ALL loyalty benefits in the future. We truly appreciate your loyalty and hope to have the pleasure of welcoming you back for a smoother experience on your next visit. Kind regards, The ibis Paris Gare de l'Est TGV Team

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