Dear Jane, thank you for taking the time to share your experience so openly. We’re pleased that you found our team friendly, but we’re sorry that the condition of your rooms left you disappointed, especially as you already know ibis from previous stays. The impression you describe regarding the curtains and overall appearance is certainly not the one we want our guests to have, and we will share your comments with the responsible team. Your feedback regarding the mattresses is equally important to us. We would also like to clarify one point regarding the room categories. At ibis Köln am Dom, we offer single rooms, double rooms and rooms with twin beds; we do not have separate “standard” and “comfort” room categories. We are therefore sorry if information during the booking process gave you a different impression. We regret that this stay did not meet your expectations and appreciate your detailed feedback, which helps us identify where improvements are needed. Kind regards, Your team at ibis Köln am Dom

Dear Don, thank you for your wonderful feedback! Being right at Cologne Central Station while still enjoying a peaceful stay is certainly one of the special advantages of our location, so we’re glad this worked so well for you. Even more importantly, it’s great to know that you found our team helpful and felt well looked after throughout your stay. We’ll be happy to share your kind words with our colleagues. We’d love to welcome you back whenever your travels bring you to Cologne again. Best wishes, Your team at ibis Köln am Dom

Dear John, thank you for your kind feedback! It’s lovely to know that your stay lived up to the standard you have come to expect from ibis. Being located directly within Cologne Central Station certainly makes arriving and getting around the city especially convenient. We appreciate your trust in our brand and hope we’ll have the pleasure of welcoming you to ibis Köln am Dom again on a future trip. Best wishes, Your team at ibis Köln am Dom

Dear Gerardo, thank you for sharing your experience with us! It sounds like you had a lovely reason to come to Cologne, and we’re glad our location made it easy to combine visiting your friend with discovering a little of the city. And as for the nightmares – we certainly hope that was just a coincidence! Being so close to the Cathedral can create quite an impressive atmosphere, but hopefully next time Cologne will provide only good dreams. :) Best wishes, Your team at ibis Köln am Dom

Dear David, thank you for sharing your experience with us! After arriving late in Cologne, it’s especially nice when the hotel is just a few steps away and the evening can end without any further travel. We’re pleased that ibis Köln am Dom was a good choice for your stay and that you enjoyed your time with us. We’d be happy to welcome you back whenever you find yourself in Cologne again. Best regards, Your team at ibis Köln am Dom

Dear Ian, thank you for sharing your impressions with us. We’re glad that our central location worked well for your overnight stay and made your time in Cologne convenient. Our ibis concept focuses on compact and functional rooms, although we understand that the space may feel limited depending on personal expectations. We also appreciate your comment regarding the price. Our rates vary according to demand, season and major events taking place in Cologne. Thank you for staying with us, and we hope to welcome you again on a future trip. Best regards, Your team at ibis Köln am Dom

Dear Phil, thank you for your kind feedback! We’re glad you enjoyed the best of both worlds during your stay – being right in the heart of Cologne while still having a peaceful place to rest. It’s also lovely to know that our breakfast gave you a good start to the day. We hope you had an enjoyable time in Cologne and would be happy to welcome you back on another visit. Warm regards, Your team at ibis Köln am Dom

Dear Brian, thank you for your wonderful feedback! We’re delighted that you enjoyed your stay and that our team made such a positive impression on you. Your special compliment for our colleague at reception means a lot. We’ll make sure your kind words are passed on – recognition like this is always wonderful for our team to receive. Thank you for choosing ibis Köln am Dom. We hope to have the pleasure of welcoming you back on your next visit to Cologne! Best wishes, Your team at ibis Köln am Dom

Dear Marion, what a pleasure to read your lovely feedback – thank you very much! After arriving by train, being able to settle in quickly and enjoy a view of Cologne Cathedral is certainly a wonderful way to start a stay in the city. We’re especially happy that you received such a warm welcome and were able to enjoy a peaceful night despite being right in the heart of Cologne. It’s also great to know that our breakfast rounded off your experience nicely. We hope the Cathedral view stays in your memories for a while and would be delighted to welcome you back on your next trip to Cologne. Warm regards, Your team at ibis Köln am Dom

Dear Kevin, thank you for your kind feedback! For a quick stopover in Cologne, keeping things simple and convenient can make all the difference – and being right at the main station certainly helps. We’re glad our location worked so well for your journey and hope you had a comfortable and restful stay before continuing your travels. We’d be happy to welcome you again whenever your journey brings you through Cologne. Best wishes, Your team at ibis Köln am Dom

Dear Marie, thank you for your lovely feedback. We’re happy to hear that you had a comfortable stay and found everything you needed for a pleasant stop in Cologne. Our location right at the main station is especially convenient when travelling by train, with plenty of shops and dining options close by. We’re glad this worked so well for your trip. We hope to welcome you back to ibis Köln am Dom on another visit to Cologne. Warm regards, Your team at ibis Köln am Dom

Dear Patricia, thank you for sharing your feedback following your business trip. We’re pleased that our central location and breakfast made your stay convenient and enjoyable. We’re sorry that the hair dryer in your room was not working properly. Everything in the room should of course be fully functional upon arrival, and we’ll make sure this point is passed on to our technical team. We hope to welcome you back on a future business trip to Cologne and provide an even smoother stay next time. Best regards, Your team at ibis Köln am Dom

Dear Gisele, thank you for taking the time to share such a detailed review of your stay with us. We especially love your description of ibis as “the essential well done” – that sums up our concept beautifully! It’s wonderful to hear that you and your husband had such an enjoyable first visit to Cologne. Waking up with a view of the Cathedral certainly adds something special to a city trip, and we’re glad that you felt comfortable throughout your stay. We’re also pleased that the issue with your room door could be resolved quickly. Thank you as well for mentioning the minifridge. While refrigerators are not part of our standard ibis room equipment, we completely understand how convenient one would be, particularly during warmer days. Most importantly, we’re happy that you left Cologne with such a positive impression. We hope this wasn’t your last visit to the city – and perhaps we’ll have the pleasure of welcoming you and your husband again. Warm regards, Your team at ibis Köln am Dom

Dear Kathleen, it’s always a pleasure to hear from returning guests – thank you for choosing us again whenever your travels bring you to Cologne. We’re especially happy that our straightforward ibis concept continues to work so well for you. Being right at the main station certainly comes in handy when an early train is waiting the next morning! It’s a pity that we couldn’t accommodate you on your return journey. During major events in Cologne, availability can indeed become very limited. We hope the timing works out better on your next trip and that we’ll be able to welcome you again. Warm regards, Your team at ibis Köln am Dom

Dear Iain, thank you for sharing such a thoughtful review of your stay. We’re pleased that you had a comfortable and restful time with us and that our central location was ideal for your journey by train. It’s also great to hear that the gluten-free option at breakfast was readily available for you. Thank you as well for your honest comment regarding the orange juice – we’ll gladly pass this feedback on to the responsible team. We hope you enjoyed your time in Cologne and would be delighted to welcome you back on a future visit. Best wishes, Your team at ibis Köln am Dom

Dear John, thank you very much for your wonderful feedback! We’re especially pleased to hear that our reception team took such good care of you and was able to help find a room that suited your wishes. Being able to enjoy a view of Cologne Cathedral from your room certainly adds something special to a stay in the city. It’s lovely to know that our team could contribute to making your visit a memorable one. We truly appreciate your kind words and hope to welcome you back to ibis Köln am Dom on your next trip to Cologne. Warm regards, Your team at ibis Köln am Dom