Dear Barbara S., Thank you for taking the time to share your feedback following your stay at Swissôtel Resort El Quseir. We are delighted to read that you enjoyed the peaceful atmosphere of our resort and appreciated its intimate, relaxing character. Creating a tranquil environment where our guests can unwind is one of our main priorities. At the same time, we would like to thank you for your constructive comments regarding the accommodation. We understand that bed and pillow comfort is very personal, and we regret that they did not fully meet your expectations. We also appreciate your remarks concerning the air conditioning noise and WiFi speed. Feedback such as yours helps us identify areas where we can continue to improve. We are pleased to share that a renovation of our guest rooms is planned in the near future, which will include various enhancements aimed at providing a more comfortable and modern stay for our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Kind regards, Your Swissotel Resort El Quseir Team

Dear Amadio P., Thank you very much for taking the time to share such a detailed review of your stay with us. We are delighted to hear that you enjoyed a peaceful and relaxing holiday and appreciated our beautiful location, the warm sea, the spacious and clean rooms, and especially the quality of the food. It is wonderful to know that our team’s professionalism and friendliness contributed positively to your experience. Thank you as well for your valuable feedback regarding the Wi-Fi connection. We understand how important reliable internet access is for staying in touch with family and friends. We also appreciate your comments regarding the towels. For environmental reasons, our housekeeping team only replaces towels that are left on the floor, while towels left hanging are considered to be for reuse. We are sorry if this caused any confusion during your stay and thank you for bringing it to our attention. On behalf of the entire team, thank you for your kind words and special recognition of our Front Office Manager and our Guest Relation Manager. It was a pleasure having you as our guest, and your appreciation means a great deal to all of us. We hope to welcome you back again soon for another relaxing stay by the Red Sea. Warm regards, Your Swissotel Resort El Quseir Team

Dear Desiree A., Thank you very much for sharing your positive feedback with us. We are delighted to hear that you enjoyed the distinctive Arabian-style atmosphere of our resort, our culinary variety including gluten-free options, and especially our beautiful house reef and the wonderful marine life. It is also wonderful to know that our team made you feel well looked after. We will be happy to share your kind words with Ahmed from Reception and Yasser from our Bar & Restaurant team. Thank you as well for your feedback regarding the cleanliness of the rooms. We take your comment seriously and will use it to further reinforce our housekeeping standards. Regarding the WiFi, we are currently working on improving our system and connection speed throughout the resort. We appreciate your patience and your feedback, as it helps us identify where further improvements are needed. We hope to welcome you back soon for another relaxing stay by the Red Sea. With kind regards, Your Swissôtel Resort El Quseir Team

Dear Laura L., Dear Guest, Thank you very much for taking the time to share your feedback about your recent stay at Swissôtel Resort El Quseir. We are delighted to know that you had a comfortable and relaxing holiday and that the attentive and helpful service provided by our team contributed to your experience. Your kind words are greatly appreciated and will be shared with our colleagues. We also sincerely thank you for your constructive comments regarding the dining experience. We regret that the variety of dishes, the speed of beverage service, and the selection of Western cuisine did not fully meet your expectations. Please rest assured that your feedback has been shared with our Food & Beverage team as we continuously work to enhance both our menu offerings and service standards. We are also sorry to learn that the WiFi connection did not perform as expected. We understand how important a reliable internet connection is, and your comments have been forwarded to our technical team as we continue to improve this service. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an even better experience in the future. With kind regards, Your Swissôtel Resort El Quseir Team

Dear Virginia B., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you enjoyed many aspects of your holiday, particularly the warm welcome from our team, the cleanliness of the resort, and the friendly yet respectful approach of our Entertainment staff. Your kind comments about the professionalism and helpfulness of our colleagues will certainly be shared with the entire team, as recognition such as yours serves as a great motivation for us all. At the same time, we appreciate your honest observations regarding the air conditioning. Please accept our sincere apologies for the inconvenience you experienced, as this certainly does not reflect our usual standards. We are pleased to inform you that the issue has since been permanently resolved, and our air conditioning system is now operating at full capacity to ensure the comfort of our guests. We also gladly acknowledge your comments concerning the variety of our food offerings. It is our aim to cater to a wide range of tastes and preferences, and our restaurants offer various dining experiences with seasonally changing menus. Additionally, our "Go Healthy" menu is available for guests who appreciate a balanced and healthy lifestyle. While we remain committed to reducing food waste as part of our sustainability strategy, we fully recognize the importance of offering greater variety and more international flavors. As part of this approach, we strive to use locally sourced products whenever possible, supporting local producers while providing our guests with fresh, authentic ingredients. We are currently working on expanding our menus and introducing a wider selection of international dishes while maintaining our commitment to sustainable food practices and minimizing waste. In addition, we have a number of sustainability initiatives planned throughout the remainder of the year, including the development of a new garden that will provide fresh herbs, vegetables, and other ingredients for our kitchens. This project, together with several other environmental initiatives, will further strengthen our commitment to responsible hospitality and sustainable tourism. Thank you once again for your constructive feedback. It helps us identify opportunities for improvement and continue enhancing the guest experience. We sincerely hope to have the pleasure of welcoming you back in the future so that you can experience the many improvements and enhancements we have planned. With best regards, Your Swissotel Resort El Quseir Team