Club Regina Cancun managed by Accor 4 stars

Customer review rating (ALL Rating) 3.7/5 29 reviews

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Club Regina Cancun managed by Accor - Image 1
Club Regina Cancun managed by Accor - Image 2
Club Regina Cancun managed by Accor - Image 3
Club Regina Cancun managed by Accor - Image 4
Blvd Kukulcan Km 20, Zona Hotelera, 77500 CANCUN, Mexico

Description

Hotel extras

  • A 8 minutos en auto del Aeropuerto Internacional de Cancún

  • A 24 minutos en auto de Coco Bongo casa nocturna

  • a 50 minutos en auto de la Playa del Carmen

  • Tren Maya: desde el aeropuerto de Cancún conecta con los principales destinos de Yucatán.

  • Tulum e Isla Mujeres son excursiones de día accesibles desde el hotel.

Our accommodation(s)

Book this hotel
Room 1
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Room

Classic Studio Room with a king-size bed , full equipped kicthen, balcony with garden view

Photo out of - Classic Studio Room with a king-size bed , full equipped kicthen, balcony with garden view

Classic Studio Room with a king‑bed sleeping area, kicthen, balcony with a garden view

  • Views:

    Garden View

Max. number of persons
2
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

  • 2 pers. max
  • 35 m² / 376 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View
See availabilities

Classic One‑Bedroom with a king-size bed, living room with sofa bed, fully equipped kitchen and dining area, balcony with a jacuzzi and garden view

  • Views:

    Garden View

Max. number of persons
4
Area
From 73 m² / 785 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

See availabilities

Privilege One‑bedroom with a king-size bed, living room with sofa bed, fully equipped kitchen and dining area, two bathrooms, balcony with a jacuzzi and garden view

  • Views:

    Garden View

Max. number of persons
4
Area
From 73 m² / 785 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

See availabilities

Privilege One‑Bedroom with a king-size bed, living room with sofa bed, fully equipped kitchen and dining area, two bathrooms, balcony with a jacuzzi and lagoon view

  • Views:

    Lagoon view

Max. number of persons
4
Area
From 73 m² / 785 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

See availabilities

Privilege One‑Bedroom with a king-size bed, living room with sofa bed, fully equipped kitchen and dining area, two bathrooms, balcony with a jacuzzi and ocean view

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 73 m² / 785 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

See availabilities

Deluxe Suite with two king-size bedrooms, living room with sofa bed, fully equipped kitchen, dining area, two bathrooms, two balconies with jacuzzi, and garden view

  • Views:

    Garden View

Max. number of persons
6
Area
From 115 m² / 1237 sq ft

Bedding

King size bed(s) x2

Double sofa bed(s) x1

See availabilities

Deluxe Suite with two king-size bedrooms, living room with sofa bed, fully equipped kitchen, dining area, two bathrooms, two balconies with jacuzzi, and lagoon view

  • Views:

    Lagoon view

Max. number of persons
6
Area
From 115 m² / 1237 sq ft

Bedding

King size bed(s) x2

Double sofa bed(s) x1

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron

Temperature Air Control

  • Air Conditioning
See availabilities

Deluxe Suite with two king-size bedrooms, living room with sofa bed, fully equipped kitchen, dining area, two bathrooms, two balconies with jacuzzi, and ocean view

  • Views:

    Ocean/Sea view

Max. number of persons
6
Area
From 115 m² / 1237 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

See availabilities

Hotel location

Club Regina Cancun managed by Accor

Blvd Kukulcan Km 20, Zona Hotelera
77500 CANCUN
Mexico

GPS:21.040168, -86.782365

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 72 rooms
  • 72 family rooms
  • 72 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Spanish

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundromat

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Currency exchange

  • Currency exchange

Catering

2 Restaurants

2 Bars

Breakfast

  • Breakfast à la carte

Well-being

Pool with ocean view

  • Outside

Pool Bar

  • Credit card

Enjoy a typical sunny Caribbean day by relaxing by the pool with a refreshing drink from our pool bar and some delicious snacks.

Pool Bar

Photo out of - Pool Bar

You can enjoy a day in the Caribbean with a refreshing drink from our Pool Bar, whether you're taking in the ocean view or relaxing by the pool.

Bar Type
POOL BAR
Telephone +52 998 287 3400
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

You can enjoy a day in the Caribbean with a refreshing drink from our Pool Bar, whether you're taking in the ocean view or relaxing by the pool.

Start your day in the Mexican Caribbean with a delicious breakfast at the INIZIO restaurant.

A wedding in Cancun is more than a celebration-it is an experience infused with natural beauty. Every element is coordinated seamlessly from start to finish, with attentive personalized guidance, and a deep commitment to service excellence.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  29 reviews

Customer review rating 3.0/5

Roberto P. Families - Confirmed reviews ALL

Dear Mr. P., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have informed our management team about the issues in order to apply immediate actions. We apologize for not exceeding your expectations. Sincerely, Guest Services

Customer review rating 2.5/5

Deneem M. S. Families - Confirmed reviews ALL

Dear Mrs. S., We thank you for your review and preference in Club Regina Cancun. We apologize for the inconvenience experienced during your recent stay with us. Our goal is to exceed your expectations; unfortunately, we failed to do so. Our in-house team will follow up the mark improvements in order to provide the best experience possible. Once again, we apologize for not exceeding your expectations. Regards, Guest Services.

Customer review rating 5.0/5

Donna D. Friends - Confirmed reviews ALL

Customer review rating 1.5/5

Jeffrey W. Solo - Confirmed reviews ALL

Dear Mr. W., We thank you for your review and preference in Club Regina Cancun. We apologize for the inconvenience experienced during your recent stay with us. Our goal is to exceed your expectations; unfortunately, we failed to do so. Our in-house team will follow up the mark improvements in order to provide the best experience possible. Once again, we apologize for not exceeding your expectations. Regards, Guest Services.

Customer review rating 3.0/5

Johnston P. Families - Confirmed reviews ALL

Dear. Mrs. Johnson , We thank you for your review and preference in Club Regina Cancun. We apologize for the details during you past stay with us. Our goal is to exceed your expectations, and we read that this has not been the case. Our in-house team will follow up the mark improvements in order to provide the best experience possible. Once again, we apologize for not exceeding your expectations. Regards. Guest Services.

Dear Mr. P., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have informed our management team about the issues in order to apply immediate actions. We apologize for not exceeding your expectations. Sincerely, Guest Services

Customer review rating 2.5/5

Deneem M. S. Families - Confirmed reviews ALL

Staff were top notch. The resort, not so much. Have had a Raintree membership for 10 years, have been to this resort about 4 times. Everytime I go something else has been pulled back. Used to be happy hours, fashion shows, beach bbqs’. All gone. The reviews 10 years ago all said the place was tired. Nothing has been changed, maybe a bit of new furniture. Shut the place down for a year, and modernize it.

Dear Mrs. S., We thank you for your review and preference in Club Regina Cancun. We apologize for the inconvenience experienced during your recent stay with us. Our goal is to exceed your expectations; unfortunately, we failed to do so. Our in-house team will follow up the mark improvements in order to provide the best experience possible. Once again, we apologize for not exceeding your expectations. Regards, Guest Services.

Customer review rating 5.0/5

Donna D. Friends - Confirmed reviews ALL

Staff treats us like family coming home for a reunion. We feel welcome and appreciated by every staff member whom we encounter at Club Regina.

Customer review rating 1.5/5

Jeffrey W. Solo - Confirmed reviews ALL

sink and shower drains were clogged and backed up with water. The kitchen was in horrible shape with old scratched teflon pans and a microwave that was shoved in a dirty hole that was 1 foot above the floor. The ac compressor was very noisy and actually rattled the dishes

Dear Mr. W., We thank you for your review and preference in Club Regina Cancun. We apologize for the inconvenience experienced during your recent stay with us. Our goal is to exceed your expectations; unfortunately, we failed to do so. Our in-house team will follow up the mark improvements in order to provide the best experience possible. Once again, we apologize for not exceeding your expectations. Regards, Guest Services.

Customer review rating 3.0/5

Johnston P. Families - Confirmed reviews ALL

Tha suites are falling apart. Half the staff has been fired. I am concerned about the future of our resort.

Dear. Mrs. Johnson , We thank you for your review and preference in Club Regina Cancun. We apologize for the details during you past stay with us. Our goal is to exceed your expectations, and we read that this has not been the case. Our in-house team will follow up the mark improvements in order to provide the best experience possible. Once again, we apologize for not exceeding your expectations. Regards. Guest Services.

Customer review rating 0.5/5

Joann M. Families - Confirmed reviews ALL

This was not a gold crown it was worse than a 1 star hotel. Why am I paying maintenance if the place looks and smells like that. Not acceptable I want my money back! Someone in mgmt needs to call me!

Customer review rating 0.5/5

Adam J. H. Families - Confirmed reviews ALL

We absolutely loved working with Hennri, that man was the Best 👌. FOOD WAS 😋 YUMMY! We were forced to stay in the pool most of the week due to the stinky seaweed everywhere 🤮. Our TV in room was broken, so no TV for a week. None of the doors in our rooms had seals to the outside. If we had any A/C it was being overwhelmed by the hot air being sucked into the rooms. The Lobby was ice cold. Thats it. 🙄. Probably won't be back to this particular property due to it being run down.

Dear Mr. H., We thank you for your preference in Club Regina Cancun. We apologize for the inconveniences during you stay with us. The details have been reported to our maintenance and housekeeping managers in order to improve the room inspections prior guest's arrivals. We appreciate the recognition to Henri; he is an asset to our team. We will gladly pass on your comments to the kitchen staff as well. Once again, we apologize for the inconveniences during your past stay. Regards, Guest Services

Si

Customer review rating 4.5/5

R. T. M. Families - Confirmed reviews ALL

Magnifico

Estimado Sr. T., Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Saludos cordiales! Guest Services

We enjoyed our stay but the resort is looking "tired" a. needs improvements

Customer review rating 4.5/5

Jorge A. I. P. Families - Confirmed reviews ALL

All personnel are friendly.

Dear Mr. & Mrs. P., Thank you for the review of our hotel! We are glad that you enjoyed your stay a. hope to see you again very soon. We will pass on your recognition to our collaborators! Sincerely, Guest Services

Well located but costumer service needs improvement

Customer review rating 2.0/5

F. Couples - Confirmed reviews ALL

I had truly enjoyed coming to the club regina cancun but lately has been a little disappointing about the front desk staff and the day manager. 22 years of membership and paying maintenance fees to feel treated poorly by the morning front desk and went asked for the manager, he was even worst. I understand rules but limited members the use of a beach towel is ridiculous. I treated a member poorly is more disappointing. I go to other club regina and never had issues requesting an additional beach towel. It was like asking for gold, I just needed an extra support for my back due to illness. What a disappointing treatment. It's hospitality, I was not asking for something illegal or inmoral. Only an extra beach towel. I also called for the same day to ask to replace the toaster and never my request was addressed and even went I asked if someone can come to our room to check for the A/C that was not working properly, no one showed up. On the contrary, the room was promptly cleaned by the wonderful ladies. They deserved the recognition. Club regina cancun, you should hire better managers and front desk staff. It is your first impression and it's failing very bad.

Dear Mrs. F., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Our front desk and maintenance managers have been informed about the details during your past stay with us in order to apply immediate actions. We offer a sincere apology for not exceeding your expectations. Sincerely, Guest Services

Other web-users rate our hotel

  • 45 reviews 9/10 Location
  • 84 reviews 6.8/10 Room
  • 107 reviews 8.2/10 Service
  • 5 reviews 7.9/10 WiFi
  • 50 reviews 7.2/10 Comfort
  • 42 reviews 5/10 Amenities
  • 39 reviews 3.8/10 Vibe
  • 38 reviews 6.6/10 Cleanliness

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