We had a really good experience at your hotel.The staff was amaizing and the beach was very beautiful.

Dear Sir or Madam, We have known your hotel for more than 20 years and have stayed there on several occasions in the past. We have always greatly appreciated both its location and the property itself. However, our previous stay was eight years ago, as at that time we were dissatisfied with the quality of service and several operational aspects of the hotel. After learning that the hotel had been taken over by Mövenpick/Accor and that extensive renovation and expansion work had been carried out, we decided to return after many years. We expected that, in addition to the improvements to the property itself, there would also have been a corresponding improvement in the overall standard of service. During our stay from 7 September to 12 September, we found this to be the case in some areas, but unfortunately not in others. Positive Impressions We would first like to emphasize that the renovation and expansion of the hotel have been very successful. The rooms, as well as the lobby and reception areas, are attractively designed and create a high-quality overall impression. We would particularly like to highlight the breakfast buffet. Both the quality and the selection of food were very good and met our expectations for a hotel of this category. We would also like to mention that the majority of the staff were friendly, courteous and willing to assist guests, which we appreciated. Alongside these positive experiences, however, we noticed several areas where we believe there is room for improvement. Payment by American Express The hotel website lists American Express as an accepted method of payment. During our telephone reservation, we specifically asked about this and were also informed that payment by American Express was possible. At check-in, however, it was not possible to pay directly with American Express. Instead, a payment link had to be sent to us, through which we were then able to make the payment. As this payment method was both advertised online and confirmed to us by telephone prior to our arrival, we would have expected it to be available directly at check-in without the need for an additional procedure. Laundry Service The hotel website lists a laundry service among the services available to guests. However, there were no laundry bags, laundry lists, price lists or instructions in our room explaining how to use this service. It was therefore not clear to us how the advertised laundry service could be accessed. For a hotel of this category, we would expect an advertised service to be clearly communicated, properly organized and easily accessible to guests. Housekeeping and Bed Linen During our stay from 7 September to 12 September, our bed linen was not changed. For a five-night stay, and considering the category and price level of the hotel, we would have expected the bed linen to be changed during our stay. We therefore believe that this aspect of the housekeeping service should be reviewed in relation to the standards expected of a five-star hotel. Adults-Only Pool The hotel has a family pool as well as a pool specifically designated as adults-only. We very much appreciate this concept. During our stay, however, we repeatedly observed young children using the adults-only pool. Based on our observations, action was only taken after guests brought the matter to the attention of the staff. If an area is specifically designated as adults-only, we would expect this policy to be monitored and consistently enforced by the hotel without guests having to request staff intervention. Cleanliness of the Pool and Beach Areas We see considerable room for improvement regarding the cleanliness and morning preparation of the pool and beach areas. Some of the mattresses and cushions on the sun loungers around the pools and on the beach were noticeably dirty. In addition, items and waste from the previous day were still present the following morning. At approximately 10:00 a.m., we still observed used beach towels, bottles and glasses from the previous day, as well as cigarette butts and other litter. In some cases, items that had been left behind the previous day were still in the same place the following morning. For a resort of this category, we would expect the pool and beach areas to be fully cleaned and prepared before guests begin using these facilities each morning. We therefore believe that the cleaning procedures and their supervision should be reviewed. Staff and Service Standards As mentioned above, the majority of the staff were friendly and made a genuine effort to assist guests. We would like to acknowledge this positively. At the same time, in a number of situations we had the impression that the level of professionalism and consistency in service procedures did not always meet the standards we would expect from a five-star hotel in this price category. We do not see this primarily as a criticism of individual employees. Rather, we consider it a matter of management, training and organization. Clear procedures, consistent service standards, appropriate staff training and effective supervision are essential if employees are to deliver the level of service expected from a hotel of this category. The friendly and positive attitude demonstrated by many members of staff provides a good foundation on which to build. Overall Impression After eight years, we made a conscious decision to return to the hotel because we expected the change in ownership, the new management and the extensive renovation to have resulted in a positive development of the property. From a physical and design perspective, this has certainly been achieved. The location remains excellent, the renovation and expansion have been very successful, the rooms and public areas are attractively designed, and the breakfast buffet offers very good quality and variety. We also appreciated the friendliness of many members of staff. With regard to day-to-day operations and service, however, our experience was less consistent. The points outlined above concerning housekeeping, cleanliness, advertised services, enforcement of pool policies and general service procedures indicate areas where we believe further improvement is required. Given the hotel’s five-star positioning and high price level, we expect the standard of day-to-day service to be consistent with the quality of the renovated property. As guests who have known the hotel for more than 20 years, it was important to us to provide you with this detailed feedback. Our intention is not to criticize individual members of staff, but to draw attention to specific areas where, from the perspective of long-standing guests, we see opportunities for improvement. In our view, the hotel has excellent foundations: an exceptional location, a high-quality renovated property, attractive rooms, a very good breakfast and predominantly friendly staff. The key is to ensure that the operational procedures and service standards consistently reflect the same level of quality. We would appreciate it if you could review the points raised, particularly with regard to housekeeping, cleanliness, staff training, service organization and quality control. We would also appreciate a response from the management regarding the issues outlined above. Yours sincerely, Ioannis Karaspyros

It was great overall. The one issue was the adult pool had rude guests on FaceTime very loudly. It should be banned from the public spaces. The same rude people had a child at the pool. I also spent my time informing the front desk that my family spent 1.5 hours at the pool and were subjected to the bad behavior. The front desk should have done something for our family.

Thanks to all the team for making our second visit of the year so enjoyable- as usual the room was outstanding, the breakfast superb and the staff both friendly and efficient. Everyone from cleaners and ground staff, bellboys, waiting staff and front desk team, all go out of the way to make a fantastic customer experience. We are already looking forward to our next visit in 2027!

We had an amazing time while here. We were greeted nicely and with bubbly. Staff 'drove' us to our room in the golf cart and a welcome gift including wine, fruit and chocolate was provided. The staff at the restaurant were largely amazing (but for the odd one) and so fun! The infinity pool is spectacular and our room was amazing as well - so spacious and clean. Just a couple of things that we would have liked to have improved really, but that did affect the experience. For one, the main pool - unfortunately there was a smell of bile, that clearly stemmed from a broken/unsealed part of pipes off the side of the pool. We couldn't sit down in that area due to the smell, and felt sorry for the family members. Also, in the description of the room, it said that there were 3 tv's. There were only 2, which wasn't a problem, but no television in the main bedroom was one of the reasons my husband was booking this room. There was a mix up one night with reception and the dropping off of a gift, which I won't get into here. The staff were very apologetic, but it shouldn't have happened in the first place. And finally, the food offered at dinner time, wasn't great. We tended to go into town each night to eat, and clearly others did too, so the atmosphere in the evening at the hotel could do with some picking up in entertainment and atmosphere. We also thought that not being able to order a salad from the 'pool menu' in the seat at the restaurant (5 feet from where our sunbeds were) was a bit silly. The food for kids wasn't overly great, but we made due by ordering bowls of the fabulous potatoes and very plain burgers. Overall, our room, time in the infinity pool, and experience with some wonderful staff members meant that we would definitely go back, but there are some things the hotel might want to consider rectifying - mainly the smell at the main pool and the food in the evening. Thank you for the wonderful visit! :)

We came as a family of 6 and had a great week.

The beach can be better maintained. For instance, the sunbeds were not very clean, the umbrellas were too small and not providing enough shade, the service at the beach was poor. There was no entertainment for kids. You can organize at least yoga calsses.

Very nice, big comfortable rooms. Amazing views, very nice secluded beach. very good service.

Your hotel is undoubtedly blessed with an exceptional location. The natural setting is absolutely stunning, with beautiful scenery, crystal-clear waters and wonderful views that immediately create a sense of escape and relaxation. Our room was fantastic — spacious, comfortable and with a truly spectacular view. In terms of location, surroundings and accommodation, the hotel has all the ingredients to offer an outstanding five-star experience. However, throughout our stay, we couldn't escape the feeling that something was missing. The main issue was the level of service and overall hospitality. While the staff were generally pleasant, the professionalism, attentiveness and consistency were not always at the level one would expect from a high-end five-star resort. At this level, it is the small details, anticipation of guests' needs and polished service that make the difference, and unfortunately these elements were often lacking. The biggest disappointment was the food and beverage experience. The restaurants did not match the quality of the property itself. Both the quality and presentation of several dishes were below what we would expect from a five-star hotel, and the restaurant concepts and spaces could be much better organized. In such a beautiful and romantic location, we expected to be able to enjoy an elegant, quiet dinner with the right ambience, lighting, service and atmosphere. Instead, the dining areas did not really create that sophisticated or intimate feeling. This was particularly disappointing because the surroundings offer enormous potential for memorable sunset dinners and romantic evenings. Overall, this is a beautiful property in an amazing location, with excellent rooms and breathtaking views. But a five-star hotel is about much more than its physical surroundings. Service, gastronomy, atmosphere and attention to detail need to be at the same level. With stronger staff training, a significant upgrade to the restaurant experience and more attention to atmosphere and guest service, this hotel could become something truly exceptional. At the moment, however, the scenery and accommodation feel five-star, while the overall hospitality experience does not quite reach the same standard.

Most comfortable bed I every tried, large rooms, very clean, beautiful view, quiet. The staff is very nice and helpful.

The view is excellent. The restaurant and room service are awful.

As second year visiting at the same room we have to say this year was a step down in terms of staff level and overall cleanliness. Lack of basic communication skills from everyone apart from a couple exceptions. Extremely poor of choice of a certain staff member in the restaurant area. Very slow in response and created tension and anxiety in every interaction. For a five star resort and with the amount of money is demanded the level of service is at least average. Management and ownership is always there and watches everyone and everything but it stops there. No will to solve problems and provide a better experience. The location and the general calmness of the place is what saves the day after all. Would recommend it but only with a lower expectation .

Great location, friendly staff, nice food. Looked like there is understaffing issue at the hotel. Also housekeeping needs improvement .Had to inform 3 times the reception to call housekeeping to collect a fruit basket that had ants around it. First call in the morning and they finally came to clean the fruits at almost midnight… also found an ant on the pillow…Also had to wait for almost 30 minutes to have the bell boy pickup the luggage and drive us to the room

Very happy and satisfied with location. Service was not the best provided from the staff. Room door was damaged and never fixed. Staff in restaurants were not polite.

Pros: Breathtaking Setting: The hotel boasts an extraordinary location with spectacular sea views and a beautiful beach. Excellent Rooms: The accommodation itself was fantastic, comfortable, and well-appointed. Cons: Poor Food & Lack of Family Amenities: The food quality at the restaurant was well below expectations. Shockingly, staff initially refused to inform us that a kids' menu was available for our young daughter. Understaffed & Unprofessional Service: The staff was severely lacking in numbers, highly inefficient, and indifferent. During breakfast, employees were openly arguing with each other in front of guests. Inconvenient Pool & Beach Service: To order drinks or food at the pool or beach, you had to physically walk to the restaurant to hunt down a waiter. The beach area had only one single employee who was brand new and overwhelmed. Unmanaged Beach Sunbeds: Sun loungers were reserved with towels early in the morning and left unattended for hours with zero management intervention. Pool Hygiene: The pool area was far from spotless and needed better maintenance. Zero Accountability from Management: When we voiced our complaints at the reception, we left our contact details for the manager to follow up. We were completely ignored and never received a call. While the physical property and views are undeniably gorgeous, the service, dining, and management fall drastically short of luxury standards. A total disappointment for a 5-star resort—we cannot recommend it until management seriously addresses their staffing and operational failures. Lastly, I forgot a perfume, I called the hotel the day I left and asked them to check and call me back. They never called me back the next day, and I had to call again. Apparently it was never found. I challenge the fact that they even asked.

It is clear that the hotel has only recently been taken over by the Mövenpick chain, as in many respects it is still being run more like a family-owned hotel. Attention to detail and a genuine customer-oriented approach do not yet seem to be fully embedded in the hotel staff’s culture. That said, the location itself is beautiful, the beach is exceptional, and the food is very good. However, the staff seems insufficient for the number of guests staying at the hotel during the month of August, which results in slower service and a lack of attention to guests’ needs.

The hotel, rooms, cleaning and breakfast was excuisite. The golf and the beach also amazing: small an private. Great cocktails. The only downside was the deficit in personell and thus customer services especially during lunch and dinner.

Last week, we visited the Agios Nikolas Mövenpick resort for the 3th time. Last year (2025) we were there two times and were extremely content of our stay at the resort. Unfortunately, when we came back this year, we made the conclusion that the some things have drastically changed. Firstly, there were a few problems with the rooms' service. One of the days we were left without water and the cleaning staff came to clean the rooms in the afternoon, which made it impossible for us to relax in the rooms during the hottest hours of the day. In one of the two rooms we had booked, on the 4th day of our stay, we had a problem with the electricity (room 203). The pressure was apparently too low and my daughter's hairdryer couldn't function. She went to the reception to talk to the staff and one of the women, who turned out to be the resort's manager, told her that there was nothing they could do at 7pm and the maintenance team would fix the problem the next day, but that didn't happen. The next day it was the same. About the beach, we noticed a huge difference to last year. The beds were dirty, the sand too, and the staff (2 people, or sometimes just one) was absolutely not enough to serve all the people on the beach. The most disappointing thing about our stay was the restaurant. On August 6th (our last night before leaving) it was my wife's birthday and we wanted to have a celebratory dinner at the resort's restaurant. Two days before, she spoke to one of the waitresses and showed her exactly which table we wanted - the one with the most beautiful view. When it was time for us to go celebrate, we noticed there were other people sitting at that particular table at the exact hour we had reserved it for. When my wife turned to the staff's restaurant, they told her that she had not explained that she wanted this exact table and could give us another one. This of course was an extremely unpleasant start of the evening and because of the staff's disinterest in the whole situation (they didn't even apologise about the misunderstanding), we ended up having dinner outside of the resort. Also, when my wife was making the reservation, she kindly asked the waiters if they could provide a small cake for our family, to which they declined and said it wasn't possible. Here I want to add that on August 6th we spent the day on a boat, where the staff were kind enough to provide a cake and candles for us in the middle of the sea, making our day truly special. In conclusion, because of these inconveniences, I'm not sure we would return to Agios Nikolaos Mövenpick resort again, even though we love the location.

Almost everything is nice , water activitiesand Restaurant must be improved