Dear Ken, Thank you very much for your kind review. We are delighted that you enjoyed our facilities, restaurant, and location. Most importantly, we are very happy to hear that our team made your stay so enjoyable. We often say that what truly makes the difference at RoccaMare is our people. We are certainly not perfect, but we put our heart into what we do every day to create memorable experiences for our guests. We hope to welcome you back again soon! Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Murali, Thank you very much for your wonderful review and for your kind words about our team and the experience at RoccaMare. It is a great pleasure to know that you enjoyed the comfort of our hotel, the service and the warm hospitality of our colleagues across all departments. We would also like to thank you for the additional observations you shared with us. Please rest assured that we take your comments seriously and will carefully consider them as we continue working to improve our guests’ experience. Thank you once again for recommending RoccaMare, and we hope to have the pleasure of welcoming you back to Heraklion in the future. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Mike, Thank you for staying with us and for your kind words about our team and the sea view. We are glad you had a pleasant stay overall. Being right on Heraklion’s seafront also means being close to the city’s main road and its lively surroundings, something we always try to balance with the comfort of our guests. We truly appreciate your feedback and hope to see you again at RoccaMare. Warm regards, Dimitris Lampakis General Manager Rocca a Mare Heraklion - Handwritten Collection

Dear Felipe, Thank you for such a wonderful review! We are delighted to know that you found your stay exceptionally comfortable and appreciated the care and attention of our team. Your kind words mean a lot to all of us and are a great motivation to keep creating memorable stays. Warm regards, Dimitris Lampakis General Manager Rocca a Mare Heraklion - Handwritten Collection

Dear Luis, Thank you for your fantastic feedback! We are delighted that you enjoyed every aspect of your stay, from the location and room to the food and, most importantly, our people. A special thank you for mentioning Vazo, Konstantina and Giorgos , we will be very happy to share your kind words with them. They will certainly appreciate knowing that their personal care contributed to such a memorable experience. We look forward to welcoming you back to RoccaMare! Warm regards, Dimitris Lampakis General Manager

Dear Jonathan, What a pleasure to read your review! We are especially happy that, despite your late arrival, our team made you feel welcome from the very first moment. It is wonderful to know that you enjoyed the room and room service as well. Thank you for the recommendation , we hope to have the pleasure of welcoming you back for another lovely stay. Warm regards, Dimitris Lampakis General Manager Rocca a Mare Heraklion - Handwritten Collection

Dear Preeti, Thank you for sharing your feedback. We are pleased to know that you appreciated our convenient location, breakfast and, above all, the service provided by our team. We are genuinely sorry, however, that the surrounding evening activity affected your comfort during your stay. As a city hotel, RoccaMare is located in an urban area where some external activity can occasionally be heard, and we fully understand that this can be particularly disruptive when trying to rest. Please be assured that whenever such concerns are brought to our attention, our team is always ready to assist and explore the options available to minimise the impact on our guests’ stay. We regret that this aspect of your experience has affected your overall impression of RoccaMare, and we sincerely hope we may have the opportunity to welcome you again and provide you with a more comfortable experience. Warm regards, Dimitris Lampakis General Manager RoccaMare Handwritten Collection

Dear Amy, Thank you for your lovely feedback. I’m very happy to know that you had such a wonderful stay and enjoyed the comfort of your room, the bed and the service from our team. It’s also great to hear that you appreciated our location and the easy access to the port and nearby restaurants. We hope to have the pleasure of welcoming you back to RoccaMare on your next visit to Heraklion. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear J. Charles, Thank you for sharing your experience with us. I’m very pleased to know that you enjoyed your stay, particularly the cleanliness of the hotel, the comfort of your room and, above all, the hospitality of our team. It is also great to hear that our newly built property made such a good impression. We appreciate your observation regarding the room size and will certainly keep it in mind as we continue to improve the guest experience. It was a pleasure having you with us, and we hope to welcome you back to RoccaMare on your next visit to Heraklion. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Don, Thank you for your feedback! I’m particularly happy to read that both our location and our team contributed to such a great stay. “Awesome time” is exactly what we hope our guests take away with them. It was a pleasure having you at RoccaMare, and I hope we’ll have the chance to welcome you back to Heraklion again. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Elena, Thank you for taking the time to share your experience with us. I’m glad to hear that you had a comfortable stay and found our location convenient. You are right that the nearest beach for swim is not immediately next to the hotel, our waterfront location is more suited to enjoying the sea views and exploring Heraklion on foot. It was a pleasure having you with us, and I hope we will have the opportunity to welcome you back to RoccaMare in the future. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Ana, Thank you for such a wonderful review. It is a real pleasure to know that RoccaMare left you with such a positive impression. I’m especially happy that you enjoyed the sea view and those Cretan sunsets from your balcony. It sounds like your room was the perfect place to unwind after exploring Heraklion. Your kind words about our team mean a lot to me personally. Making sure our guests feel genuinely looked after is at the heart of what we try to achieve every day, so knowing that you felt this throughout your stay is a wonderful compliment. I’m also glad that you found the parking arrangement across the road convenient and enjoyed our breakfast and the overall atmosphere of the hotel. Most importantly, thank you for saying you would definitely stay with us again. We’ll be very happy to welcome you back whenever you return to Crete. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Michael, Thank you for sharing your experience with us. We are delighted to hear that you had an amazing stay and enjoyed our waterfront location, modern rooms and, most importantly, the friendliness and attentiveness of our team. We are sorry, however, that the music from the nearby club on Friday and Saturday nights affected your sleep. We fully understand that a restful night is an important part of the hotel experience, and we appreciate your honest feedback regarding the windows and the level of noise you experienced. We are aware of the impact that its late-night music can have on our guests and we take this type of feedback seriously. Thank you again for your kind words and constructive feedback. We are very pleased that you enjoyed the overall experience, and we hope to have the pleasure of welcoming you back to RoccaMare for another stay in the future. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Romain, Thank you for taking the time to share your experience. We are pleased that you appreciated the hotel, but we are genuinely sorry that the nighttime noise affected your stay to such an extent. We fully understand how important a good night’s sleep is and how frustrating it can be when your rest is disturbed. We sincerely regret that this had such a significant impact on your experience at RoccaMare and hope that we may have the opportunity to welcome you again under better circumstances. Best regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Nikolas, Thank you for your lovely feedback! Even though your stay was brief, we are delighted that our team made you feel welcome and that you enjoyed the location and the view from your balcony. We would be very happy to welcome you back for a longer stay next time and give you more time to enjoy RoccaMare and Heraklion. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Alain, Thank you very much for your fantastic review and for your kind words. We are delighted that you enjoyed our modern hotel, your room, and the quality of both dinner and breakfast. Knowing that our team's hospitality made such a positive impression means a great deal to us, as our hotel is inspired by the timeless values of Minoan hospitality, where making every guest feel genuinely welcome has always been at the heart of our story. Your comment that you would "come back any time" is the greatest compliment we could receive. We look forward to welcoming you again to RoccaMare Heraklion. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Mario, Thank you so much for your review. We are truly delighted to know that you enjoyed your stay and that both our team and our hotel exceeded your expectations. Your kind words are the greatest reward for all of us and will be shared with the entire team. We look forward to welcoming you back to RoccaMare Heraklion for another memorable stay. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Frances, Thank you for your kind review. We're so pleased you enjoyed your stay and that our team, your room, the rooftop pool, and our breakfast helped make your visit a memorable one. Thank you also for your understanding regarding the nearby club. We're glad it didn't affect your overall experience. We hope to see you again soon at RoccaMare Heraklion. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection