Dear Paul A., Thank you for sharing your feedback regarding your recent stay. We regret to learn that your experience did not meet expectations, particularly concerning room cleanliness and storage options. Your comments are valued, and we will take them into consideration as we strive to enhance our services. Candice Hong Director of Quality Assurance & Training

Dear David A. S., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location, service, and amenities, particularly the pool. We look forward to welcoming you back for another memorable experience. Candice Hong Director of Quality Assurance & Training

Dear Valerie P. C., Thank you for your feedback. We appreciate your comments regarding our location, breakfast, pool, and dining options. However, we strive for excellence and would like to understand your experience more deeply to enhance our services further. Best regards, Candice Hong Director of Quality Assurance & Training

Dear Chun H. L., Thank you for your kind words regarding your recent stay at Mondrian Singapore Duxton. We are pleased to hear that you enjoyed our service and the rooftop pool. Your suggestions regarding the breakfast menu, shower drain odor, and the inclusion of body lotion in the room have been noted. We continuously strive to enhance our guest experience, and your feedback is invaluable in this process. Thank you for choosing us, and we hope to welcome you back soon. Best regards, Candice Hong Director of Quality Assurance & Training

Dear Philip J. P., Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you enjoyed the friendly service, comfortable accommodations, and our rooftop pool and bar. We look forward to welcoming you back for another fantastic stay in the future. Candice Hong Director of Quality Assurance & Training

Dear Matthew E. B., Thank you for your positive feedback. We are pleased to hear that you enjoyed your stay and appreciated the service provided by our staff. Your kind words about the cleanliness and ambiance of our hotel are greatly valued. We look forward to welcoming you back in the future. Candice Hong Director of Quality Assurance & Training

Dear Stephen R. C., Thank you for your kind words regarding your recent stay at Mondrian Singapore Duxton. We are delighted to hear that you found your experience exceptional and luxurious. It is our pleasure to provide our guests with memorable stays. Sincerely, Candice Hong Director of Quality Assurance & Training

Dear Jose A. A. N., Thank you for your review and for choosing to stay with us. We’re delighted to hear that you had an overall good experience and that our staff were friendly and helpful, your kind words mean a lot to the team. We’re very sorry about the condition of the mattresses on the pool cabana sunbeds. We completely understand how uncomfortable it is when you can feel the metal frame underneath, and we apologize that this affected your ability to relax and enjoy the pool area. Please rest assured that we have already purchased new mattresses and they are currently in transit. We expect to receive them in early October and will replace the cabana mattresses as soon as they arrive. Thank you again for bringing this to our attention and for helping us improve. We hope to welcome you back for an even better experience next time. Best regards, Candice Hong Director of Quality Assurance & Training

Dear Anne S., Thank you for your kind words regarding our beautifully designed rooms and the modern ambiance of our hotel. It is gratifying to know that our location and staff exceeded your expectations. We look forward to welcoming you back on your next visit. Candice Hong Director of Quality Assurance & Training

Dear Adriana M. N. S., Thank you for your feedback regarding your recent stay. I apologize for the cleanliness issues you experienced, as we strive for high standards in our accommodations. Your comments about the gym and amenities have been duly noted, and we appreciate your insights. Candice Hong Director of Quality Assurance & Training

Dear T. Ting C., Thank you for sharing your experience with us. I regret to learn that your stay was affected by the condition of the shower room and toilet, as well as the size of your room. Your feedback is invaluable to us as we strive to improve our services. Sincerely, Candice Hong Director of Quality Assurance & Training

Dear Darryl K., Thank you for your kind words regarding your recent stay at Mondrian Singapore Duxton. We are delighted to hear that you found our location, decor, staff, and pool to your satisfaction. Your feedback is greatly appreciated. Candice Hong Director of Quality Assurance & Training

Dear Aleksandr G., Thank you for taking the time to share your feedback regarding your recent stay at Mondrian Singapore Duxton. We are delighted to hear that you enjoyed our location, design, and the overall value we strive to provide. Your commendation of our staff, particularly Hyuma, is greatly appreciated, as we aim to create memorable first impressions through genuine hospitality. We are also pleased that you recognized our sustainability initiatives, which are integral to our operations. However, we acknowledge your concerns regarding the rooftop pool area and the cleanliness issues you experienced. We take such feedback seriously and will review our operations to enhance guest experiences in these areas. Additionally, we regret that the delivery time for your requested amenities fell short of expectations. We continuously work on improving our services to ensure timely responses to guest requests. We appreciate your understanding and are grateful for your overall positive assessment. We hope to welcome you back on your next visit to Singapore. Candice Hong Director of Quality Assurance & Training

Dear Luiemel Buenconsejo, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the issues you encountered with the refrigerator and the safety concern regarding the pool area. We take guest safety very seriously and will be reviewing the flooring to ensure it meets our standards. Your comments are invaluable in helping us improve our services. Best regards, Candice Hong Director of Quality Assurance & Training

Dear Ik C. (. Y. T., Thank you for your positive feedback regarding your stay. I sincerely apologize for the inconvenience caused by the odor in the shower area of your room. We appreciate your input and will certainly take it into consideration to enhance our guest experience. Candice Hong Director of Quality Assurance & Training

Dear Cesar A. O., Thank you for your kind words regarding our hotel's location and ambiance. We are pleased to hear that you enjoyed your experience and appreciate your interest in potential collaboration. We look forward to welcoming you back in the future. Candice Hong Director of Quality Assurance & Training

Dear Kerry J. P., Thank you for your kind words regarding your recent stay at Mondrian Singapore Duxton. We are delighted to hear that you found our accommodations comfortable and appreciated the convenience of our location. We hope you continue to enjoy your exploration of Singapore. Candice Hong Director of Quality Assurance & Training

Dear Mr. M., Thank you for sharing your feedback regarding your recent stay with us. I regret to learn that your experience did not meet your expectations, particularly concerning the breakfast options and the restroom facilities. Your observations regarding room size and staff interactions are valuable, and I assure you that they will be reviewed. We take pride in our modern amenities and are pleased to hear that you enjoyed the rooftop pool. Your comments will aid us in enhancing our guest experience. Sincerely, Candice Hong Director of Quality Assurance & Training

Dear Payal B. S., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found everything excellent, including the comfort of your accommodations and the quality of our food. We appreciate your suggestion for more vegetarian options and will take it into consideration. Candice Hong Director of Quality Assurance & Training