Dear Mr. P., we truly appreciate your wonderful feedback and perfect score. We are delighted to know that you had a comfortable and clean stay and were satisfied with our accommodation, team, and overall service. We also appreciate your continued support and are pleased that you felt well recognized during your stay. Your feedback regarding the Wi-Fi connection speed is well noted and will be shared with our relevant team for further improvement. We look forward to welcoming you back to Novotel Living Bangkok Sukhumvit Legacy for another comfortable stay. Warm regards, Guest Relations Team

Dear Mr. J., Thank you for sharing your feedback and for highlighting our convenient location and water facilities. We are pleased to know that you and your family enjoyed these aspects of your stay. At the same time, we regret that one of the rooms had a noticeable mold-like smell, which affected your comfort. We take this feedback seriously and will coordinate with our Housekeeping and Engineering teams to inspect the room and prevent similar issues. We appreciate your feedback and hope to have the opportunity to provide you and your family with a more comfortable stay on your next visit. Warmest regards, Guest Relations Team

Dear Ms. L., Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to know that you enjoyed your family stay and found our hotel a great place to stay with children. It is especially heartwarming to hear your kind recognition of our friendly team. Your high rating and recommendation mean a great deal to us and are a wonderful encouragement to the entire team. We look forward to welcoming you and your family back to Novotel Living Bangkok Sukhumvit Legacy for another enjoyable stay in the near future. Warm regards, Guest Relations Tea

Dear Mr. K., Thank you very much for sharing your valued feedback and for giving us a wonderful rating. We are delighted to know that you enjoyed our convenient location and were pleased with the service provided by our team. We also appreciate your suggestion regarding the breakfast selection, particularly the availability of more Korean-friendly options such as instant noodles and fried rice. We understand that having familiar choices can make breakfast more enjoyable, and we will share your feedback with our Food & Beverage team for consideration. Thank you for your continued support as an ALL – Accor Live Limitless member. We look forward to welcoming you and your family back to Novotel Living Bangkok Sukhumvit Legacy for another pleasant stay. Warm regards, Guest Relations Team

Dear Mr. Seo J., thank you for sharing your positive feedback. We are pleased that your family enjoyed our swimming pool and that the unexpected room upgrade made your stay special from the beginning. It is also wonderful to know that your welcome drink, amenity and member recognition met your expectations. Thank you for your loyalty as a Platinum member of ALL Accor+ Explorer. We look forward to welcoming you and your family back for another memorable stay. Best wishes, Guest Relations Team

Dear Ms. Hyeji Y., thank you for sharing your detailed feedback and awarding us a perfect overall score. We are pleased that our convenient location, friendly team and well-maintained Family Room contributed positively to your two-day stay. It is also lovely to know that you appreciated the bathtub and that your family enjoyed the swimming pool. For clarification, our standard bathroom setup includes bath towels and hand towels, while smaller face towels are not currently provided. As a family-friendly hotel, some of our rooms feature connecting doors to accommodate families travelling together. Nevertheless, we regret that noise from the neighboring room disturbed your rest, and your feedback regarding sound transmission and breakfast selection will be reviewed with our teams. We hope to welcome you and your family back for an even more comfortable stay in the future. Sincerely, Guest Relations Team

Dear Mr. Jonghun L., thank you for taking the time to share your experience. We are pleased that you appreciated the smooth arrival, breakfast, cleanliness, service from our team and recognition as an ALL Accor+ Explorer Gold member. However, we sincerely apologize for the persistent pounding noise that continued until dawn and prevented you and your family from resting comfortably. A peaceful night’s sleep is fundamental to a satisfactory hotel stay, and we understand how significantly this issue affected your overall experience. Your comments will be reviewed internally so that the source of the disturbance and our response can be carefully assessed. We sincerely hope to have the opportunity to welcome you back when you next visit Bangkok and provide a far more restful stay. Warmest regards, Guest Relations Team

Dear Ms. Sunki Lee, thank you very much for sharing such lovely feedback and for giving us a perfect score. We are pleased to know that you enjoyed our convenient location, delicious breakfast and the cleanliness of your room. It is especially rewarding to hear your kind words about our housekeeping team and the friendly service you received throughout your stay. Your appreciation will certainly be shared with the team, as recognition like this means a great deal to us. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again for another enjoyable stay. Warmest regards, Guest Relations Team

Dear Ms. K., Thank you very much for sharing your kind review and for giving us a perfect score. We are delighted to hear that you and your family had a pleasant stay with us and that you appreciated the friendly service from our team, as well as the cleanliness of the hotel and the good condition of the room. We also appreciate your comment regarding the pool size, and we are glad that overall you still had an enjoyable experience during your stay. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you and your family back to Novotel Living Bangkok Sukhumvit Legacy in the near future. Warm regards, Management Team

Dear Ms. K., Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you enjoyed your stay and appreciated our convenient location near shopping areas such as Terminal 21, as well as the cleanliness, spacious rooms, and the friendliness of our team. It is also great to know that the early check-in and room upgrade helped make your stay even more comfortable as an ALL Accor+ Explorer Gold member. We are especially pleased that we could arrange rooms on the same floor for you and your family so you could enjoy your visit together. Your kind words truly motivate our team, and we look forward to welcoming you and your family back again soon for another memorable stay. Warmest regards, Guest Relations Team

Dear Mr. S., Thank you very much for sharing your kind review with us. We are delighted to hear that you enjoyed a comfortable stay and appreciated the cleanliness of our facilities as well as the friendliness of our team. Your recommendation truly means a lot to us. We look forward to welcoming you back again soon for another pleasant stay at Novotel Living Bangkok Sukhumvit Legacy. Warm regards, Guest Relations Team

Dear Ms. I. Soyoon, Thank you very much for your kind review and for staying with us for 5 days and 3 nights. We’re delighted to hear that you enjoyed our convenient location, room condition, and especially the friendly service from our team. It’s wonderful to know that our extended services after check-out such as luggage storage and pool access added comfort to your stay. At the same time, we appreciate your honest feedback regarding breakfast. Your comments have been shared with our culinary team as we continuously work to improve variety and overall guest satisfaction. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you and your family back to Novotel Living Bangkok Sukhumvit Legacy in the future. Best regards, Guest Relations Team

Dear Mr. L., Thank you for sharing your feedback and for staying with us. We appreciate your comments regarding our location and value for money. At the same time, we sincerely apologize for the concern caused by the deposit pre-authorization. Please kindly note that the 1,000 THB charged at check-in is processed as a temporary authorization hold and not an actual charge. Once released by the hotel upon check-out, the refund timeline depends on your bank’s processing policy, which may take 14–30 days depending on the issuing bank. However, we understand your concern and would like to personally verify the status for you. Our team will reach out to you directly via email to follow up and ensure this matter is resolved as quickly as possible. We truly appreciate your patience and hope to have the opportunity to welcome you back to Novotel Living Bangkok Sukhumvit Legacy for a smoother and more comfortable stay in the future. Best regards, Guest Relations Team

Dear Ms. K., Thank you very much for your perfect score and for sharing your experience with us. We’re delighted to hear that you enjoyed your stay as a couple and found our team very friendly it’s wonderful to know you felt well taken care of. We also appreciate your suggestion regarding providing clearer amenity information at check-in. Your feedback has been shared with our team to help improve the arrival experience for our guests. Thank you again for your recommendation, and we look forward to welcoming you back for an even better stay. Warm regards, Guest Relations Team

Dear Mr. P., Thank you very much for your perfect score and for sharing your experience with us. We’re delighted to hear that you enjoyed our convenient location, comfortable room, and especially the bed, which helped make your family stay so enjoyable. It’s wonderful to know that every part of your stay—from booking and check-in to cleanliness, breakfast, WiFi, and departure—met your expectations. We’re also pleased that you had time to enjoy our facilities, including the pool, fitness centre, and kids’ services, and that our sustainability initiatives were positively noticed. We truly appreciate your loyalty as an ALL Silver member and your kind recognition of the service provided by our team. Your recommendation means a great deal to us, and we look forward to welcoming you and your family back again for another excellent stay. Warm regards, Guest Relations Team

Dear Mr. S., Thank you for sharing your feedback and for staying with us. We’re glad to hear that you enjoyed our convenient location, the pool, and especially the excellent breakfast, as well as the friendly service from our team. We appreciate your comments regarding the room condition and understand your observation about some facilities feeling a bit older. Please be assured that your feedback has been shared with our team as we continue to maintain and improve our rooms. Thank you again for your recommendation, and we hope to have the opportunity to welcome you back for an even better stay in the future. Warmest regards, Guest Relations Team

Dear Ms. Narae B., Thank you very much for your perfect rating and for sharing such detailed feedback. We’re delighted to hear that you enjoyed our quiet yet convenient location, even though it’s slightly inside the alley, and that the easy access to BTS and MRT stations made getting around effortless. It’s also wonderful to know you appreciated the nearby shopping options, along with our friendly staff and satisfying breakfast. Thank you for your kind recommendation. We would be truly happy to welcome you back to Novotel Living Bangkok Sukhumvit Legacy on your next stay in Bangkok especially for a longer visit. Best Regards, Guest Relations Team

Dear Mr. L., Thank you very much for your wonderful review and perfect rating. We’re delighted to hear that you and your family enjoyed the comfort of the room, our convenient location, and the pleasant scent in the hallway we’re glad you noticed that detail. We truly appreciate your loyalty as an ALL Accor+ Explorer Platinum member, and we’re pleased to know that the welcome drink, amenity, room upgrade, and overall recognition exceeded your expectations. Thank you as well for your kind words about our front desk team; your compliment will be gladly shared with them. It was a pleasure hosting you, and we look forward to welcoming you and your family back again for another excellent stay. Warm regards, Guest Relations Team