Imagine waking up to the golden glow of the sun rising over ancient sandstone mountains, as the desert breeze whispers of a day filled with wonder. Shaden Resort Al Ula, Managed by Accor invites you into a world where elegance and authenticity blend seamlessly. Inspired by Arabian architecture, every detail reflects a deep connection to the surrounding landscape. This timeless sanctuary offers more than modern; it creates an experience that feels personal, harmonious, and unforgettable.
Shaden Resort Al Ula, managed by Accor, offers stylish modern rooms, a spacious outdoor pool, spa, gym, and exceptional dining experiences. Ideally located near Elephant Rock and Hegra, it promises a serene escape in the heart of a scenic valley, surrounded by AlUla's majestic sandstone mountains.
AlUla is historic city in the northwestern Saudi Arabia, renowned for its ancient tombs, dramatic sandstone formations, and rich cultural heritage, it is home to the kingdom's first UNESCO World Heritage Site (Hegra) offering timeless exploration
At Shaden Resort Al Ula, Managed by Accor, we invite you to embrace the essence of Arabian hospitality, where nature, comfort, and culture meet. Every stay is a journey into serenity and discovery. We look forward to welcoming you.
Ahmed Hishma, Hotel Management
Hotel extras
49 km from the Airport in AlUla
5 km from elephant rock area
20 km from AL Hajer (Madan Saleh) Historical area
5 km from the heart of Al Ulla city
Surrounded by mountains, farms, and wonderful tranquility
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
Desert Horizon Room, 1 King Size Bed
, Room 2 :
Desert Horizon Room, 2 Single Beds
Room
Desert Horizon Room, 1 King Size Bed
Photo out of - Desert Horizon Room, 1 King Size Bed
Experience authentic Arabian elegance, where a terrace opens to breathtaking landscapes, offering a peaceful retreat with full amenities for a memorable stay
Experience authentic Arabian elegance, where a terrace opens to breathtaking landscapes, offering a peaceful retreat with full amenities for a memorable stay.
Photo out of - Canyon Deluxe Room, 1 King Size Bed
Unwind in plush, Arabian-inspired interiors. A calming retreat with private terrace views of AlUla's majestic sandstone cliffs, where refined comfort blends with the timeless beauty of the desert
Unwind in plush, Arabian-inspired interiors. A calming retreat with private terrace views of AlUla's majestic sandstone cliffs, where refined comfort blends with the timeless beauty of the desert
Indulge in elevated comfort with sleek interiors, a private terrace with swing, and a soothing jacuzzi tub, your refined retreat embraced by AlUla's majestic desert and sandstone cliffs
The Charles Royal Suite offers an extraordinary escape with a private pool, lush garden, stylish living spaces, and elegant Arabian design-all set against AlUla's dramatic sandstone backdrop. A signature sanctuary for unforgettable group gatherings
Views:
Mountain view
Most of the accommodation:
Fireplace or
Private Pool or
Terrace
Max. number of persons
6
Area
From
293 m²
/
3153 sq ft
Bedding
King size bed(s) x1
Single bed(s) x2
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Mini-refrigerator
Nespresso machine
Bathroom
Bathroom Facilities
Bathrobe
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Mirror
Telephone in bathroom
Media And Technology
Internet Facilities
High speed internet
Optical fiber
Phone Facilities
Direct dial telephone
Voice mail
Tv Facilities
Dedicated Sports Channel beIN Sports
Music TV channels
Satellite/cable colour TV
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Emergency info in rooms
Safe deposit box in room
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Visual alarm in rooms
Comfort Features
Alarm clock
Blackout curtain
Blackout Facilities
Hair dryer
Iron
Ironing board and flat-iron
Shoe polisher
Soundproof room
Turn Down Services
Electric Facilities
110/120 V AC
220/240 V AC
Converters/ Voltage adaptors
Working Area
Adjustable desk lamp
Business Desk
6 pers. max
293 m²
/
3153 sq ft
Bedding
1 x King size bed(s) and
2 x Single bed(s)
Views:
Mountain view
Most of the accommodation:
Fireplace or
Private Pool or
Terrace
Enjoy the privacy of a Two-Bedroom Villa with one king bed, one twin room, spacious living area, fully equipped kitchen, elegant bathroom, and a private garden surrounded by AlUla's cliffs. Ideal for families seeking space, comfort, and desert charm
Views:
Garden View
Max. number of persons
6
Area
From
189 m²
/
2034 sq ft
Bedding
King size bed(s) x1
Single bed(s) x2
Food And Beverage
Food And Beverage Facilities
Mini-refrigerator
Nespresso machine
Bathroom
Bathroom Facilities
Bathrobe
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Mirror
Telephone in bathroom
Media And Technology
Internet Facilities
High speed internet
Optical fiber
Phone Facilities
Direct dial telephone
Voice mail
Tv Facilities
Dedicated Sports Channel beIN Sports
Music TV channels
Satellite/cable colour TV
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Emergency info in rooms
Safe deposit box in room
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Visual alarm in rooms
Comfort Features
Alarm clock
Blackout curtain
Blackout Facilities
Hair dryer
Iron
Ironing board and flat-iron
Shoe polisher
Soundproof room
Turn Down Services
Electric Facilities
110/120 V AC
220/240 V AC
Converters/ Voltage adaptors
Working Area
Adjustable desk lamp
Business Desk
6 pers. max
189 m²
/
2034 sq ft
Bedding
1 x King size bed(s) and
2 x Single bed(s)
Indulge in a Two-Bedroom Villa featuring a king room, twin room, spacious living area, kitchen, and your own private pool. Surrounded by AlUla's majestic cliffs, it's the perfect blend of privacy, comfort, and luxury for families or friends to unwind
Views:
Mountain view
Max. number of persons
6
Area
From
189 m²
/
2034 sq ft
Bedding
King size bed(s) x1
Single bed(s) x2
Food And Beverage
Food And Beverage Facilities
Mini-refrigerator
Nespresso machine
Bathroom
Bathroom Facilities
Bathrobe
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Mirror
Telephone in bathroom
Media And Technology
Internet Facilities
High speed internet
Optical fiber
Phone Facilities
Direct dial telephone
Voice mail
Tv Facilities
Dedicated Sports Channel beIN Sports
Music TV channels
Satellite/cable colour TV
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Emergency info in rooms
Safe deposit box in room
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Visual alarm in rooms
Comfort Features
Alarm clock
Blackout curtain
Blackout Facilities
Hair dryer
Iron
Ironing board and flat-iron
Shoe polisher
Soundproof room
Turn Down Services
Electric Facilities
110/120 V AC
220/240 V AC
Converters/ Voltage adaptors
Working Area
Adjustable desk lamp
Business Desk
6 pers. max
189 m²
/
2034 sq ft
Bedding
1 x King size bed(s) and
2 x Single bed(s)
Page 1 out of 1, Art, culture & entertainment 1 :, Art, culture & entertainment 2 :
Maraya
Opera/symphony/concert hall
Dadan Culinary Arts Centre
Art and Culture
Old Town
Tourist attraction
AlJadidah Arts District
Art and Culture
Design Space AlUla
Museums
Page out of
Harrat Viewpoint
Mountain
Wadi AlFann
Valley
Dadan Tombs
Mountain
Sharaan Nature Reserve
Mountain
Nabataean City of Hegra
Valley
Jabal Ikmah
Mountain
Page out of
Entrecote Cafe de Paris
Restaurant and cafe district
Old Town Gift Shop
Shopping district
Pattern Concept Store - AlUla
Shopping district
Somewher
Restaurant and cafe district
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service
MED
Additional charge
MADINAH AIRPORT
Additional charge
Accessibility
Wheelchair accessible hotel
In hotel
Hotel informations
127 rooms
2 rooms for people with reduced mobility
7 family rooms
44 connecting rooms
127 non-smoking rooms
One floor
Languages spoken at the hotel
Arabic
English
Reduced mobility Facilities
100% Non Smoking Property
Laundry / Valet Services
Laundry / Valet Services
Pressing
Dry cleaning / Ironing
Lounge
Executive Lounge
Waiting area or lounge
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
High speed transmission line
Desk equipment available
Shoe shine machine
Safe deposit box at reception
Safe deposit box at reception
Check In & Check-out facilities
Express check-in
Late Checkout
Luggage storage
Luggage storage
Porter
Porter
Pets
Pets not allowed
Catering
2 Restaurants
3 Bars
Room service
Cold snacks
Hot meals
Breakfast
Buffet
Business
6 Meeting rooms
Business Center
Self service business center
Business center with support staff
Business center is wheelchair accessible
Well-being
Main Pool Area
Outside
On site
Sports and leisure
Gym
On site
On site
Page 1 out of 1, Restaurant 1 :
La Palma Restaurant
, Restaurant 2 :
Rock Café
La Palma Restaurant
Photo out of - La Palma Restaurant
This elegant restaurant serves international and Middle Eastern cuisine, either through the varied buffet variety, or through the à la carte menu. The restaurant is located on the front of the resort, and guests receive daily breakfast, lunch and dinner.
Cooking style
International
Capacity
216
Accessibility
Accessible service
Hail Street Alula 43515 Ksa, 43563 Al Ula, Saudi Arabia
This elegant restaurant serves international and Middle Eastern cuisine, either through the varied buffet variety, or through the à la carte menu. The restaurant is located on the front of the resort, and guests receive daily breakfast, lunch and dinner.
Rock Café
Photo out of - Rock Café
Rock Café offers a cozy outdoor atmosphere surrounded by mountains, providing the perfect setting to unwind after a day of adventure. Enjoy a casual yet delightful experience amidst nature's beauty, complete with rustic charm and friendly service.
Cooking style
Cafe
Capacity
80
Accessibility
Accessible service
Other informations
Services
Wheelchair access
Free Wireless internet (WiFi)
Terrace
Exceptional View
Musical Entertainment
Musical Atmosphère
Payment
Cash
Credit card
Apple Pay
Other
Credit cards
American Express
Mastercard
Visa
Wine and other drinks information
Cocktail
Soft drinks
Digestifs
Accommodate food
Light menu
Halal menu
Rock Café offers a cozy outdoor atmosphere surrounded by mountains, providing the perfect setting to unwind after a day of adventure. Enjoy a casual yet delightful experience amidst nature's beauty, complete with rustic charm and friendly service.
Page out of
Diwan Lobby Lounge
Photo out of - Diwan Lobby Lounge
A calm and elegant space offering panoramic views of AlUla's iconic rock formations. Relax in modern comfort, enjoy light refreshments, and unwind in a serene setting where refined design meets the beauty of the surrounding landscape.
A calm and elegant space offering panoramic views of AlUla's iconic rock formations. Relax in modern comfort, enjoy light refreshments, and unwind in a serene setting where refined design meets the beauty of the surrounding landscape.
Majlis AlShajara
Photo out of - Majlis AlShajara
Nestled beneath an ancient desert tree, this authentic Arabian majlis invites you to unwind with rich Arabic coffee and traditional desserts. Set in the heart of the farm, it offers a magical blend of culture, nature, and warm hospitality.
Nestled beneath an ancient desert tree, this authentic Arabian majlis invites you to unwind with rich Arabic coffee and traditional desserts. Set in the heart of the farm, it offers a magical blend of culture, nature, and warm hospitality.
Pool Side
Photo out of - Pool Side
Offers a relaxing environment by the pool with a variety of drinks, snacks, and shisha, ideal for a refreshing break. Lounge by the pool, soak in the serene views and savor the refreshing drinks and snacks that enhance your leisure experience.
Offers a relaxing environment by the pool with a variety of drinks, snacks, and shisha, ideal for a refreshing break. Lounge by the pool, soak in the serene views and savor the refreshing drinks and snacks that enhance your leisure experience.
Breakfast
Photo out of - Breakfast
Buffet
Start your day at La Palma with a vibrant breakfast buffet featuring international delights, Middle Eastern classics, and fresh local flavors. From fluffy pastries to savory dishes, every bite is crafted to perfection.
Services
English
American
Continental
Japanese
Chinese
Hot Breakfast
Cold breakfast
Restaurant
La Palma
Pool
Photo out of - Pool
Unwind by Shaden Resort's stunning swimming pool, surrounded by AlUla's majestic sandstone cliffs. Bask in the sun, take a refreshing dip, or simply relax in a serene oasis where luxury meets nature for the ultimate leisure experience.
Main Pool Area
Immerse yourself in tranquility at Shaden Resort's Main Pool, surrounded by AlUla's stunning sandstone cliffs. Enjoy the perfect oasis for relaxation and rejuvenation, with crystal-clear waters, lush palm trees, and breathtaking views, day & night.
Location
On site
Pool features
Outdoor pool
Chlorure treatment
At your disposal
Swimming ring
Children Pool
Shower
Lifeguard
Access & Security
Lifeguard
Ramp access
Staff trained in first aid
Dimension
Pool Depth Min:
185 m /
606.98 ft
Pool Depth Max:
185 m /
606.98 ft
Pool Size Min:
750 m /
2460.75 ft
Pool Size Max:
750 m /
2460.75 ft
Unwind by Shaden Resort's stunning swimming pool, surrounded by AlUla's majestic sandstone cliffs. Bask in the sun, take a refreshing dip, or simply relax in a serene oasis where luxury meets nature for the ultimate leisure experience.
Spa
Photo out of - Spa
Additional charge
Indulge in serenity at our spa, nestled amid AlUla's breathtaking landscapes. Rejuvenate with signature treatments, inspired by nature and Arabian wellness traditions, in a tranquil sanctuary designed for ultimate relaxation and renewal.
Location
On site
1 km /
1 mi
Accessibility
Accessible service
Contact email
Click to copy the email address
Other informations
Services
Tea Room
Spa Treatment
Fresh whole fruit available
At your disposal
Towels available
Bathrobe available
Slippers
Access & security
Reduced mobility Facilities
Wheelchair access
Indulge in serenity at our spa, nestled amid AlUla's breathtaking landscapes. Rejuvenate with signature treatments, inspired by nature and Arabian wellness traditions, in a tranquil sanctuary designed for ultimate relaxation and renewal.
Imagine exchanging vows surrounded by the timeless beauty of AlUla's sandstone cliffs, celebrating under the starlit sky or in elegantly designed halls. At Shaden Resort, every venue tells a story, making your wedding a chapter of unforgettable moments.
Imagine exchanging vows surrounded by the timeless beauty of AlUla's sandstone cliffs, celebrating under the starlit sky or in elegantly designed halls. At Shaden Resort, every venue tells a story, making your wedding a chapter of unforgettable moments.
Dear Bashyaer A.,
Thank you for your positive feedback. We are delighted to hear that you had a great experience at Shaden Resort Al Ula. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 3.5/5
Justin Q.
Families
-
Confirmed reviews ALL
A breathtaking location! We stayed in a private pool villa, and the rooms were enormous. For our family of six, it was great having three bathrooms and a mini kitchen. Almost every staff member we interacted with was exceptionally kind and helpful. Room service was tasty and fast. A few areas for improvement: the king mattress in the villa is not up to Accor standards - very uncomfortable. The breakfast, while expansive, needs some improvement. One staff member ignored my wife in the breakfast area, even when she spoke to him several times. Another staff member removed our Room Service tray during room cleaning, but then left it outside the door for more than 24hrs, during which animals got into the leftovers. The pool tiles are coming off in both the private and the main pool. Overall, it is a beautiful property. For the summer season, I think lowering the price a bit would lead to higher occupancy. We would return to the property. We were greeted with warmth, given a welcome drink, and escorted to our rooms by very kind and helpful staff. We are thankful we had the chance to stay at the beautiful Shaden resort.
Dear Justin Q.,
Thank you for taking the time to share your thoughts regarding your recent stay at Shaden Resort Al Ula. We are pleased to hear that you appreciated our breathtaking location and the spacious accommodations of your private pool villa. It is wonderful to know that our staff made a positive impression through their kindness and helpfulness, as well as the quality of our room service.
We sincerely apologize for the discomfort you experienced with the mattress, as well as the breakfast service. Your feedback regarding the staff interaction during breakfast has been noted to ensure a more attentive service in the future. We regret that the room service tray was not handled in an appropriate manner and appreciate your patience with this oversight. Additionally, we acknowledge your observation about the pool tiles and will address this matter accordingly.
We value your insights and hope to welcome you back for another enjoyable stay in the future.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 4.5/5
Litton J. M.
Couples
-
Confirmed reviews ALL
Excellent.
Dear Litton J. M.,
Thank you for your positive feedback regarding the beautiful location of Shaden Resort Al Ula. We are delighted to hear that you found your experience excellent. Your appreciation is invaluable to us.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 5.0/5
Harry C.
Business
-
Confirmed reviews ALL
All the staff were super helpful and very friendly - would definitely come back again ;)
Dear Harry C.,
Thank you for your kind words regarding your recent stay at Shaden Resort Al Ula. We are delighted to hear that our staff made a positive impression and that you found your experience enjoyable. We look forward to welcoming you back in the future.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 5.0/5
Singh L.
Friends
-
Confirmed reviews ALL
Location of the resort was quite good, interior of the room presentation was different and was giving some unique experience.
Staff was quite co-operative especially Mr. Vivek which I was guess was on managerial position to handle the situations.
Dear Singh L.,
Thank you for your wonderful feedback regarding your stay. We are delighted to hear that you enjoyed the unique presentation of your room, the diverse food options, and the cooperation of our staff, particularly Mr. Vivek. Your kind words are greatly appreciated.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Dear Bashyaer A.,
Thank you for your positive feedback. We are delighted to hear that you had a great experience at Shaden Resort Al Ula. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 3.5/5
Justin Q.
Families
-
Confirmed reviews ALL
A breathtaking location! We stayed in a private pool villa, and the rooms were enormous. For our family of six, it was great having three bathrooms and a mini kitchen. Almost every staff member we interacted with was exceptionally kind and helpful. Room service was tasty and fast. A few areas for improvement: the king mattress in the villa is not up to Accor standards - very uncomfortable. The breakfast, while expansive, needs some improvement. One staff member ignored my wife in the breakfast area, even when she spoke to him several times. Another staff member removed our Room Service tray during room cleaning, but then left it outside the door for more than 24hrs, during which animals got into the leftovers. The pool tiles are coming off in both the private and the main pool. Overall, it is a beautiful property. For the summer season, I think lowering the price a bit would lead to higher occupancy. We would return to the property. We were greeted with warmth, given a welcome drink, and escorted to our rooms by very kind and helpful staff. We are thankful we had the chance to stay at the beautiful Shaden resort.
Dear Justin Q.,
Thank you for taking the time to share your thoughts regarding your recent stay at Shaden Resort Al Ula. We are pleased to hear that you appreciated our breathtaking location and the spacious accommodations of your private pool villa. It is wonderful to know that our staff made a positive impression through their kindness and helpfulness, as well as the quality of our room service.
We sincerely apologize for the discomfort you experienced with the mattress, as well as the breakfast service. Your feedback regarding the staff interaction during breakfast has been noted to ensure a more attentive service in the future. We regret that the room service tray was not handled in an appropriate manner and appreciate your patience with this oversight. Additionally, we acknowledge your observation about the pool tiles and will address this matter accordingly.
We value your insights and hope to welcome you back for another enjoyable stay in the future.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 4.5/5
Litton J. M.
Couples
-
Confirmed reviews ALL
Excellent.
Dear Litton J. M.,
Thank you for your positive feedback regarding the beautiful location of Shaden Resort Al Ula. We are delighted to hear that you found your experience excellent. Your appreciation is invaluable to us.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 5.0/5
Harry C.
Business
-
Confirmed reviews ALL
All the staff were super helpful and very friendly - would definitely come back again ;)
Dear Harry C.,
Thank you for your kind words regarding your recent stay at Shaden Resort Al Ula. We are delighted to hear that our staff made a positive impression and that you found your experience enjoyable. We look forward to welcoming you back in the future.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 5.0/5
Singh L.
Friends
-
Confirmed reviews ALL
Location of the resort was quite good, interior of the room presentation was different and was giving some unique experience.
Staff was quite co-operative especially Mr. Vivek which I was guess was on managerial position to handle the situations.
Dear Singh L.,
Thank you for your wonderful feedback regarding your stay. We are delighted to hear that you enjoyed the unique presentation of your room, the diverse food options, and the cooperation of our staff, particularly Mr. Vivek. Your kind words are greatly appreciated.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 5.0/5
Naveen S.
Families
-
Confirmed reviews ALL
Excellent. Beautiful property
Dear Naveen s.,
Thank you for your kind words regarding your recent stay at Shaden Resort Al Ula. We are delighted to hear that you found our property beautiful and enjoyed your time with us, particularly appreciating our competitive summer pricing.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 5.0/5
Rozaina B.
Friends
-
Confirmed reviews ALL
Great employees, services, activities, location, security, and everything.
I would like to thank Malak in reception, and Mani in support, the Resturant manager I don’t remember his name and all security employees
Dear Rozaina b.,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated our team members, including Malak and Mani. Your kind words will certainly be shared with them and the entire staff.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 4.5/5
Quin C.
Couples
-
Confirmed reviews ALL
I was very impressed with the setting and the pool area. The scenery is spectacular and the service was very good.
Dear Quin C.,
Thank you for your kind words regarding your recent stay at Shaden Resort Al Ula. We are delighted to hear that you enjoyed our beautiful setting, the pool area, and the service provided by our team. Your feedback is highly appreciated.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 5.0/5
Frank V. D. B.
Couples
-
Confirmed reviews ALL
Shaden resort is more than just a stay, its an opportunity to experience luxurious nights in the middle of the desert. From the moment you check in you feel part of this incredible landscape, without loosing toich with all the service and excellent food you expect in a resort like this.
Dear Frank v. d. B.,
Thank you for your kind words regarding your recent stay at Shaden Resort Al Ula. We are delighted to hear that you enjoyed the luxurious experience and the stunning desert landscape. It is our aim to provide exceptional service and quality dining, and your appreciation reaffirms our commitment to excellence. We look forward to welcoming you back for another memorable experience in the future.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 5.0/5
Moninder S.
Couples
-
Confirmed reviews ALL
Positive ad we made some great memories!!
Dear Moninder S.,
Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the views and found our staff attentive. It is wonderful to know that you created great memories at Shaden Resort Al Ula.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 2.0/5
Burhan J.
Couples
-
Confirmed reviews ALL
Shaden is a beautiful property saddled with poorly trained staff, multiple friction points that have not been designed keeping guest experience, a single point of failure getting around the properly without access to “golf carts” that are mysteriously never available and extremely poor restaurant quality
Dear Burhan J.,
Thank you for your feedback regarding your recent stay at Shaden Resort Al Ula. Your insights are valuable to us, and we will review these points to enhance the overall guest experience moving forward.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 5.0/5
Janet P.
Families
-
Confirmed reviews ALL
such a beautiful setting, loads of activities and amazing breakfasts
Dear Janet P.,
Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our beautiful location, the variety of activities, and our breakfast offerings. Your feedback is greatly appreciated, and we look forward to welcoming you back soon.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 4.0/5
Mohammed B.
Families
-
Confirmed reviews ALL
Children loved sky cinema and swimming pool
Dear Mohammed b.,
Thank you for your positive feedback. We are delighted to hear that your children enjoyed the sky cinema and swimming pool. We appreciate your suggestions regarding our events and breakfast improvements, which will be taken into consideration as we strive to enhance our guest experience.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 4.0/5
Hendrick L.
Solo
-
Confirmed reviews ALL
Fully rested and recuperated, with great breakfast! Loved it!!!
Dear Hendrick l.,
Thank you for your wonderful feedback. We are delighted to hear that you had a fantastic stay and enjoyed our breakfast offerings. It is our goal to provide a relaxing environment for all our guests.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 4.0/5
Abdulkarim A.
Families
-
Confirmed reviews ALL
Very good.
The only thing I didn’t like is that I’ve arrived early around 12:00 PM, the resort was almost empty annd only few families were there. The receptionist would not allow me to do check-in until 3:00 PM. This was disappointing for me.
Dear Abdulkarim A.,
Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your stay comfortable. We understand your disappointment with the check-in policy, which begins at 3:00 PM to ensure all guests receive their rooms in optimal condition.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 4.5/5
Titus B.
Families
-
Confirmed reviews ALL
Location : the property is situated just outside the AlUla town. (15 min drive)
Rooms : spacious and clean with great views. Although I would like to point out there's a faint smell/odor in the bathroom.
Bed : firm, big and comfortable
Breakfast : lot of choices and very tasty.
Activities : pool, gym, jacuzzi, outdoor movie. All make it a pleasant stay.
Dear Titus B.,
Thank you for your feedback regarding your recent stay at Shaden Resort Al Ula. We are delighted to hear that you enjoyed the spacious rooms, comfortable beds, and the variety of breakfast options. Your observation about the faint odor in the bathroom has been noted, and we will look into this matter to ensure a pleasant experience for our guests. We appreciate your positive remarks about our amenities and location.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 5.0/5
Cambonga L.
Friends
-
Confirmed reviews ALL
Its fun and amazing to stay in Shaden, specially the staff, they are so generous and kind, they know how to treat everyone very well. We will go back in Shaden for sure🥰 Such a nice experience in such a nice Place🥰
Dear Cambonga L.,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated our staff's generosity and kindness. Your positive experience is our priority, and we look forward to welcoming you back to Shaden Resort Al Ula.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 5.0/5
Arseni S.
Couples
-
Confirmed reviews ALL
Our stay at Shaden Resort AlUla was truly exceptional. From the moment we arrived, we were impressed by the beautiful setting, the quality of the facilities, and the level of attention to detail throughout the resort. Everything has been thoughtfully designed to create a refined yet relaxing experience, making it a wonderful place to experience the magic of AlUla.
What truly elevated our stay, however, was the exceptional level of service. Saudi hospitality is something genuinely special and, in our experience, very difficult to find elsewhere. It was evident from the very first moment at check-in, thanks to Abdulaziz, who welcomed us with the warmest smile and made us feel immediately at home. His professionalism, genuine kindness, and constant attention to our needs were truly appreciated.
A special mention must also go to Hazel at the Palm Restaurant. She was an absolute pleasure to interact with — incredibly warm, attentive, and always bringing such positive energy. She consistently went above and beyond to make sure we were well looked after, and her genuine kindness made our dining experience even more memorable.
The combination of stunning surroundings, first-class facilities, and truly heartfelt hospitality makes Shaden Resort a very special place to stay. We thoroughly enjoyed our time here and would happily return.
We look forward to visiting again and witnessing the continued development of Saudi Arabia’s incredible tourism offering. It is exciting to see what is being built here, and Shaden is a wonderful example of the direction in which Saudi hospitality is heading.
A memorable stay from beginning to end. Highly recommended. 🇸🇦✨
Dear Arseni S.,
Thank you for your wonderful feedback regarding your recent stay at Shaden Resort Al Ula. We are delighted to hear that you found our resort's setting and facilities to be exceptional, and we appreciate your comments on the thoughtful design that contributes to a relaxing atmosphere.
It is particularly gratifying to know that our team members, including Abdulaziz and Hazel, made a positive impact on your experience. Their commitment to providing genuine hospitality reflects our dedication to creating memorable experiences for our guests. We will ensure to share your kind words with them, as recognition of their hard work and dedication is always appreciated.
We are thrilled that you enjoyed your time with us and that you found value in the unique offerings of Saudi hospitality. We look forward to welcoming you back to Shaden Resort Al Ula in the future to create more memorable experiences together.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 5.0/5
Sheela A. T.
Couples
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Confirmed reviews ALL
We had such a lovely stay at Shaden Resort AlUla, and honestly, the experience exceeded our expectations.
We initially paid for an additional early check-in, but the resort kindly gave it to us complimentary, which was such a nice surprise. We were also celebrating our anniversary, and they prepared beautiful decorations in the room and even included a cake. It was such a thoughtful gesture and really made the occasion feel special. ❤️
Another pleasant surprise was being complimentarily upgraded from the Desert Horizon Room to a Canyon Room. We really appreciated the upgrade and enjoyed the room and the overall atmosphere of the resort.
We also booked the Full Board package, which turned out to be better than we expected. Breakfast and lunch were buffet, with plenty of food and choices. Dinner was à la carte, but the portions were very generous, definitely not the typical small hotel portions you sometimes get with set meals. 😂 We were always satisfied after our meals.
But what really made the stay special was the service. Everyone we encountered was so accommodating and attentive, and you could really feel that the staff genuinely cared about making guests comfortable.
A special thank you to Malak from Reception, Lyn from the Spa, and Maybelle, Charice, and Alex from F&B. You all made our stay even more enjoyable, and we truly appreciate the effort and hospitality.
Overall, we had a wonderful anniversary stay. The complimentary early check-in, room upgrade, anniversary setup, generous food, and most importantly, the amazing service made this a very memorable experience.
Definitely recommended, and we would love to come back! ❤️
Dear Sheela A. T.,
Thank you for your delightful review and for choosing Shaden Resort Al Ula to celebrate your anniversary. We are thrilled to hear that your stay exceeded expectations and that the complimentary early check-in, room upgrade, and special anniversary arrangements contributed to making your experience truly memorable.
It is gratifying to know that you enjoyed our Full Board package and found the dining options to be satisfying and generous. Our culinary team strives to provide a variety of choices, and we are pleased that you appreciated the buffet and à la carte offerings.
Your kind words regarding our staff, particularly Malak, Lyn, Maybelle, Charice, and Alex, will be shared with them. We take great pride in our team’s commitment to delivering exceptional service, and it is rewarding to see their efforts recognized.
We look forward to welcoming you back for another memorable stay in the future.
Best Regards,
Shaden Resort Al Ula Managed by Accor
Customer review rating 4.5/5
Nova J. M.
Friends
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Confirmed reviews ALL
Nice and comfortable place
Dear Nova J. M.,
Thank you for your kind words regarding your stay at Shaden Resort Al Ula. We are delighted to hear that you found our resort nice and comfortable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
Best Regards,
Shaden Resort Al Ula Managed by Accor
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Frequently asked questions
Shaden Resort Al Ula, Managed by Accor is located on Hail Street Alula 43515 Ksa, 43563 Al Ula, Saudi Arabia. We are situated 5 km from the heart of Al Ula city and Elephant Rock, and 49 km from the AlUla Airport. Our resort is nestled in a scenic valley surrounded by majestic sandstone mountains and farms, offering a tranquil escape.
Shaden Resort Al Ula, Managed by Accor offers a variety of accommodations including:
Desert Horizon Room, 1 King Size Bed or 2 Single Beds with mountain views
Canyon Deluxe Room, 1 King Size Bed or 2 Single Beds with private terraces
Skyline Executive Room with a jacuzzi tub and private terrace
Charles Royal Suite with a private pool and fireplace
Palm Garden Villa and Oasis Pool Villa, ideal for families
Shaden Resort Al Ula, Managed by Accor provides a range of amenities including:
Free Wi-Fi and on-site parking
Breakfast buffet at La Palma Restaurant
Outdoor pool and Spa for an additional fee
Gym and meeting rooms
Wheelchair accessibility and shuttle services for an additional fee
Shaden Resort Al Ula, Managed by Accor offers diverse dining experiences:
La Palma Restaurant: International and Middle Eastern buffet or à la carte
Rock Café: Cozy outdoor mountain setting for light meals
Diwan Lobby Lounge: Panoramic views with light refreshments
Majlis AlShajara: Traditional Arabic coffee and desserts in a farm setting
Pool Side: Refreshing drinks, snacks, and shisha by the water
Room service is also available for your convenience.
At Shaden Resort Al Ula, Managed by Accor, check-in is available from 03:00 PM, and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Shaden Resort Al Ula, Managed by Accor regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on allaccor.live, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Shaden Resort Al Ula, Managed by Accor using the official website allaccor.live, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Shaden Resort Al Ula, Managed by Accor, pets are not allowed.
Shaden Resort Al Ula, Managed by Accor features six meeting rooms and a business center with support staff. Our largest meeting space can accommodate up to 35 people and is wheelchair accessible. High-speed Wi-Fi is available throughout the hotel to support your professional needs.
Shaden Resort Al Ula, Managed by Accor is a stunning venue for weddings and events, offering elegantly designed halls and outdoor spaces under the starlit sky. Our facilities can accommodate banquets for up to 35 guests, with the largest room spanning 1350 square meters. We invite you to exchange vows surrounded by the timeless beauty of AlUla's sandstone cliffs.
Shaden Resort Al Ula, Managed by Accor is a wheelchair accessible hotel featuring two rooms specifically designed for people with reduced mobility. Our facilities include accessible bathrooms, ramp access to the pool, and accessible services in our restaurants and Spa. We also offer visual alarms in rooms for the hearing impaired and a business center that is wheelchair accessible.
Yes, Shaden Resort Al Ula, Managed by Accor allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
While Shaden Resort Al Ula, Managed by Accor is surrounded by natural beauty, specific walking times to landmarks are not provided. Nearby attractions include Elephant Rock and the heart of Al Ula city, both located approximately 5 km away. The historic area of Al Hajer (Madan Saleh) is situated 20 km from our resort.
The Spa at Shaden Resort Al Ula, Managed by Accor offers a tranquil sanctuary with signature treatments inspired by nature and Arabian wellness traditions. Our facilities include a tea room, and we provide guests with bathrobes, slippers, and towels for their comfort. Additional charges apply for these rejuvenating services.
Shaden Resort Al Ula, Managed by Accor supports business travelers with high-speed Wi-Fi, a business center with support staff, and six meeting rooms. Each room is equipped with a business desk and an adjustable lamp for your convenience. You can also enjoy a variety of breakfast options at La Palma Restaurant to start your day.
