The stay was acceptable. The room was clean, the location near Cardiff Met was convenient, and the staff were pleasant though they could benefit from additional customer service training. Nothing indicated a 4-star rating. The absence of a dedicated iron and ironing board, the lack of a wardrobe, and a stained chair were among several issues that undermined a 4-star appearance.

We wanted to eat at the hotel because we had had a long day. I ordered fish and chips it was awful. The fish was sloppy inside the batter and felt defrosted although I was offered an alternative I was worried that the chef might be annoyed. There was salad and other dishes in the centre of the room but no one explained what this was. I took something off a plate there but it was dry. The restaurant was due to close so the staff cleared and disappeared. We had moved to the reception sofas to have coffee. After a long while we had remind the guy on the bar that we had ordered wine and coffee. We wanted to see if we could pay on our room but the receptionist kept disappearing. In the end the waiter brought the coffee and the bar man brought the bill. He gave 20% off the main meal....The room was OK but dark. Breakfast was good and the waitress was very good. Not a good reflection of the Mercure brand.

Mixed feelings about staff - some were very polite and helpful, others did not pay much attention and were not engaged in their roles. I paid for 2 rooms, a standard double and a superior king size. The rooms were clean and reasonably comfortable, although the mattress was a little too soft for my liking. I was surprised that, even in a king sized room, only one pillow per person was provided; this is below a Premier Inn standard, although a room in a Premier Inn would have been cheaper. The walls were quite thin and a lot of noise could be heard from neighbouring rooms and the corridor. Neither room had a working room thermostat (no power to the thermostat at all). I mentioned this to the front desk, who said they would send someone to look, but nothing came of this. Breakfast was generally good with plenty of choice. A nice touch to add a little class might be to have the option to order other types of egg (poached, boiled or omelette) and for real pots of tea or coffee served to the table. Considering that the hotel had a bar, is was very disappointing that you could not get a real, barista style coffee (cappuccino, latte, etc); such coffee types were available from self serve coffee machines, but these were both awful to use and produced dreadful coffee. The mugs provided at the coffee machines weren't quite wide enough and the nozzles often sprayed liquid outside of the mug. Coffee options with (powdered) milk were completely undrinkable. The evening restaurant had very slow service, despite few tables. Food was over-priced, much more than restaurant prices in some cases, but the standard of the meals did not match up to that price. Had the food been particularly good, then you may expect to pay more for restaurant food, but the food we ate in the evening was mediocre, at best.

On the whole a good experience- couple of small things let it down in terms of scoring- just one glass provided, no in room water despite being advertised. Still find paying for parking a bit much when you drive to a hotel! Feels like you have no option!

Tired looking bathroom, very soft beds, only one see oft pillow. We asked at reception for extra pillows and an 1hr and 1/2 later had to go back to ask again! Have stayed at other Mecure hotels and had a fabulous time so very disappointed with this visit.

Very nice comfy room, food was nice and staff were amazing. Only down side was the down stairs meeting/ function rooms want very clean bins not emptied and food on the floors

Lovely room, access to coffee machine situated near my room was massive bonus.

Hotel jaded and past it's best. Food was passable but not nice. Convenient location.

Whilst the hotel was nice and my stay was ok, I was allocated the wrong room upon arrival - I booked a privilege king room but was allocated a standard double. Reception staff were lovely however after messaging on the services app and visiting reception twice, I was told I still needed to email or come back to reception after 10pm to get this rectified. I gave up in the end as I wasn’t going to move rooms at 10pm the night before checking out, if there was one even available. I also struggled to find a seat at breakfast on the last morning, breakfast was very busy and whilst staff were working hard to turn things over, people were having to drink coffee out of paper cups and sharing tables as there were just too many people.

Noisy fellow guests, functional room, good breakfast.

The rooms were clean and tidy, although our sink was cracked. The lift made an awful juddering noise before it went up, which was very disconcerting.

Received a warm welcome with help booking a taxi. Breakfast was really good well above the standard of other hotels i have stayed in. Would recommend

Stayed for a concert and arrived back late, Rishi was very helpful with making me a cup of tea and getting me my complimentary drinks

I waited at front desk to ask a question. The price vs quality is too low.

Greatly helpful staff. Hospitality at its best!!

I am writing this review to warn other travelers about a serious security incident at Mercure Cardiff on 28/8/26. Late at night, while my elderly mother and young daughter were inside their room, an unauthorized individual unlocked and entered the room using a keycard. Although the person left immediately upon realizing the room was occupied, this represents an appalling breach of basic security and guest safety. What makes this situation even worse is the hotel’s complete disregard for guest safety following the incident: - Zero Accountability: The front desk and security team dismissed the incident by simply claiming 'nothing was seen on the CCTV footage,' completely ignoring the possibility of blind spots, staff misuse, or duplicate keycards. - Ignored Escalation: Despite my repeated requests for an official investigation and a full Door Lock Audit Log (to verify electronically which keycard opened the door), management has provided NO formal response, NO explanation, and NO update. Leaving a senior citizen and a young child vulnerable in a hotel room with compromised keycard access is completely unacceptable. To date, the hotel has shown zero urgency or remorse. I strongly advise families, solo travelers, and especially anyone traveling with elderly family members or children to AVOID staying here until management takes guest safety seriously and addresses keycard security vulnerabilities.

I have done my review, the air con, hotel food and staff need improved. Not a 4 star hotel.

Whilst the price was good, the rooms were clean and the beds were comfortable, I was very disappointed by my overall experience. There was only 3 disabled bays, and while I understand that these cannot be reserved and are first come, first served, the normal bays were incredibly narrow, and this makes it very difficult for me to get in and out of my car when I am the only driver. It's not like I could get my 16yr old son to park it for me. Having booked through booking.com, I sent a message in advance to say that I am disabled, and while I did not require an accessible room, I would need to be on either the ground or first floor at most if a lift was not available. Luckily there was a lift as we were on the 3rd floor, but I never received any response or acknowledgement from the hotel to my message. I was sent an email 2 days prior to my stay, inviting me to select add-ons in advance. I followed the link and selected to pay for the parking and breakfast, which was listed at £10 for each. I received an automated acknowledgement email, but had not been given the option of adding more than one breakfast. I was able to reply to the email, so I did that and asked about adding another breakfast. Again, I received no response, but also, no money was taken. Upon arrival at the hotel, they claimed to have no record of my add on request, and told me that if I wanted to pay for breakfast at that point, it was £15.95, or I could wait until the morning and pay £17.95! I showed them the email I had received and was told the prices had gone up recently. I asked when, and they said 2 months ago, so not within the last 48h when I had requested it. They said there was nothing they could do about the price, although they did agree to waive the parking charge. I reluctantly paid the higher price and went on to my room. Extra pillows were requested and bought up very promptly. My son and I decided to have a game of pool when we returned from dinner later in the evening. The entire reception / lounge area was filthy, covered in used cups, glasses and plates that were not cleared away the whole time we were down there. The following morning, we arrived at the restaurant for breakfast, only to be told they had no record of us having paid for it! It wasn't on the restaurant check in sheet, and when he called across to the receptionist to ask if she had a record of it, she took claimed there was nothing on the system. As you can imagine, I was incredibly fed up by this point. I said I still had the receipt for it in my room and started to walk away to go back and retrieve it, but he did call me back, asked how much we paid and then "generously" let us through. I actually wish he hadn't. I'd have been disappointed if if paid £10 for what was on offer, the food was disgusting. The fried eggs were rubbery and tasted very strongly of oil and nothing else, the bacon was fatty and the scrambled eggs were watery and completely unseasoned. Most of the cooked breakfast items were completely inedible. We would have been better off driving 2 minutes down the road to the Harvester for their £4.99 breakfast. I also had a croissant, which at those prices should have been decent, but was disappointingly not even a proper croissant, more like a soft bread roll. It was almost certainly not freshly made. For the mass catering rubbish that was being served, the prices you are charging are ridiculous. The hotel claims to be 4*. I have received better service at 2* hotels.

Spacious queen bed, good size TV and tea-making facilities. Was at the end of hotel closest to main road so some road noise but fortunately I had brought ear plugs so no problem. Breakfast had a good choice and well-cooked - good value I thought. Biggest issue was poor light quality in the room - just lamps by bed, nothing overhead and nothing by desk. After a couple of hours sitting at the tiny desk working between paper notes and laptop, I really felt the strain on my eyes and a bedtime read was out of the question. So if you are staying for leisure or are a youngster who doesn't need reading glasses, you will probably love this hotel but for me as a "mature" business user wanting a bright environment with desk space for a laptop and second mobile screen, sadly didn't suit.