21c Museum Hotel Lexington 4 stars

Customer review rating (ALL Rating) 4.1/5 979 reviews

21c Museum Hotel Lexington - Image 1
21c Museum Hotel Lexington - Image 2
21c Museum Hotel Lexington - Image 3
21c Museum Hotel Lexington - Image 4
167 West Main Street, 40507 LEXINGTON, United States

Description

Hotel extras

  • One of a kind experience that combines contemporary art with luxurious, southern hospitality.

  • Innovative and local cuisine with rotating art exhibitions at Lockbox Restaurant.

  • Rotating thought provoking contemporary art exhibits reflect the global nature of art today

  • Custom designed contemporary furnishings, plush robes and Malin and Goetz bath amenities.

  • Rooms feature high ceilings and large historic windows

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Deluxe King

  • Coffee/tea making facilities
  • Ice Machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 31 m² / 333 sq ft
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Deluxe Suite

  • Coffee/tea making facilities
  • Ice Machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Deluxe Suite Accessible with Roll In Shower

Non contractual photo

  • Ice Machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities
See availabilities

Hotel location

21c Museum Hotel Lexington

167 West Main Street
40507 LEXINGTON
United States

GPS:38.047194, -84.4975089

Telephone
Fax +1 859-899-6801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • BLUE GRASS AIRPORT Additional charge
  • LEX Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 88 rooms
  • 3 rooms for people with reduced mobility
  • 12 family rooms
  • 18 connecting rooms
  • 88 non-smoking rooms
  • 15 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel

Air conditioning

  • Air Conditioning

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge

Business

6 Meeting rooms

Business Center

  • Self service business center
  • On site

  • Parking pricing: 26.34 € 30 USD Per day

Lockbox

Photo out of - Lockbox

Lockbox sources local high quality ingredients around the Bluegrass region to create thoughtful preparations and cooking techniques in a contemporary setting. Space highlights historic features and offers individual or communal tables.

Cooking style
Regional
Chef name
Nick Fisherkeller
Capacity
94
Accessibility
Accessible service
40507 Lexington, United States
Telephone +1 859-899-6860

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Accommodate food

  • Brunch

Lockbox sources local high quality ingredients around the Bluegrass region to create thoughtful preparations and cooking techniques in a contemporary setting. Space highlights historic features and offers individual or communal tables.

Lockbox's bar program celebrates Kentucky's native spirit with a selection of more than 60 of the area's finest Bourbons and Ryes. Cocktail menu rotates seasonally, offering both approachable aperitif cocktails and more complex spirit driven cocktails.

Our large Main Gallery seats groups of up to 112 and receptions as large as 250. Lockbox's culinary team can prepare a catering menu specifically tailored to your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  979 reviews

Customer review rating 0.5/5

Clifford S. Families - Confirmed reviews ALL

Customer review rating 1.5/5

Hugo M. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Christi P. Couples - Confirmed reviews ALL

Dear Christi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anna M., Front Office Supervisor

Customer review rating 2.0/5

Charles O. N. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Lindsay H. Families - Confirmed reviews ALL

We’re glad you enjoyed our staff, location, and spacious bathroom. We sincerely apologize for the issues with the bed comfort, linens, and room cleanliness. Your comments have been shared with our housekeeping team, and we appreciate you bringing this to our attention.

Customer review rating 1.5/5

Hugo M. Business - Confirmed reviews ALL

Room very poorly cleaned, stained towels, dirty floor even after being cleaned. Bath tub slow to drain, very noisy surging AC.

Customer review rating 4.5/5

Christi P. Couples - Confirmed reviews ALL

I loved being able to stroll through the art at anytime. Beautiful room.

Dear Christi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anna M., Front Office Supervisor

Customer review rating 2.0/5

Charles O. N. Business - Confirmed reviews ALL

really disappointed that we did not know there was no bar or restaurant to meet people. When travelling on own nice to have the option of a place to meet people. Breakfast in my room is not an option

Customer review rating 3.5/5

Lindsay H. Families - Confirmed reviews ALL

Incredibly nice staff, great location, very nice bathroom with good space but the beds were not very comfortable and linens somewhat wrinkled. The room was not completely clean. We had to go get wipes to clean the surfaces from the dust.

We’re glad you enjoyed our staff, location, and spacious bathroom. We sincerely apologize for the issues with the bed comfort, linens, and room cleanliness. Your comments have been shared with our housekeeping team, and we appreciate you bringing this to our attention.

Customer review rating 4.0/5

Ashleigh N. Couples - Confirmed reviews ALL

Nice, quiet hotel with charm in the old building. Stayed in the Nighthawk Suite which was very unique. Some improvements- TV did not work, lights were so hard to figure out (what controls which when you first enter and dark), WIFI would have been a perk when we wanted to stream or use devices due to no TV. The room itself was so cool and one-of-a-kind, beautiful bathroom and wonderful to have all extras in room (fridge, micro, iron).

Thank you for your thoughtful review! We’re delighted you enjoyed the charm of our historic building and the unique suite. We’re sorry for the issues with the TV an lighting. We do appreciate you bringing them to our attention. We’ll be reviewing these areas to improve the guest experience. We hope to welcome you back soon!

Customer review rating 3.5/5

Patricia S. Families - Confirmed reviews ALL

Was fine

Thank you for your review, Let us know if you have anything to share! Best, Sarah Grindle General Manager

Customer review rating 3.5/5

Camille G. Business - Confirmed reviews ALL

I really enjoyed the art displayed throughout the hotel. I was not impressed with the rooms though. I had several stains on my carpet and the desks and window ledges were very dusty. One of my colleagues caught two large cockroaches in her room on the first night and there were no staff to answer the phone when she called for assistance.

Mrs. G., Thank you for leaving a review of your stay with us. We have followed up about your colleges room and taken the necessary measures to address. I am un sure what time she called but we have someone on site 24/7 and she did let us know about the issue directly so we could follow up. This is an isolated incident and I can promise you it is not common. If you have any questions about your stay please let me know directly. Best, Sarah Grindle General Manager

Customer review rating 1.0/5

Stacy R. Business - Confirmed reviews ALL

This hotel needs renovation. It is not clean, with stains in the carpet, on headboards and has bugs Would not stay here again. Highly disappointed

Good morning Mrs. R., Can you let us know where you found the bug? We were not informed of this during your stay. Was it in your room, or are your referring to your colleges room who did report it? Best, Sarah Grindle General Manager

Customer review rating 4.5/5

Karen H. Solo - Confirmed reviews ALL

My recent stay was great. The staff are outstanding and go above and beyond. My only downside is the location of the hotel. I wish it weren't in the Main Street. Everything else was superb.

Dear Karen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anna M., Front Office Supervisor

Customer review rating 4.5/5

Thomas B. Couples - Confirmed reviews ALL

Service very good, room clean but a little tired.

Dear Thomas, Thank you for taking the time to review our hotel! We are glad to hear that you enjoyed your stay and hope to see you again sometime in the near future. Sincerely, Anna M., Front Office Supervisor

Customer review rating 2.0/5

Timney C. Business - Confirmed reviews ALL

I think I arrived at the hotel somewhat early around 1030am because of an early flight. I realize that is probably too early for check in but I asked them about it anyway they made it quite clear there was no checking in until 4 unless I wanted to pay some fee, but they didnt have anything anyway blah, blah, blah. To make matter worse you don't have a lobby for me to knock some work. So i went over the lobby of the mariott and worked until 4 well no I couldn't check in then because I had a meeting at 4 so i finally checked in around 5. I'll be staying at the mariott next time. They have a more flexible early check in policy.

Mr. C., I'm sorry we were not able to accommodate your early check in request due to not having a room ready at 10:30am. Check out starts at 11am and check in is at 4pm. We do have space for you to sit, so I'm sorry if it was not to your liking. Please let me know if you have any more concerns. Best, Sarah Grindle General Manager

Customer review rating 0.5/5

Melissa A. F. Families - Confirmed reviews ALL

I had a frustrating experience with the hotel’s customer service. Before checking out on August 19, 2026, I informed the hotel through Booking.com messages that an Amazon package would arrive late and that I would need them to refuse and return it. My message was read and acknowledged accordingly, but the package was accepted anyway. I contacted the hotel again through Booking.com and was informed that the package had first been accepted and was later refused and returned. This caused tracking issues and made it difficult for me to receive my refund. I then contacted the hotel asking for proof of return or the return tracking number, but the hotel stopped responding to my messages. Without the hotel’s assistance and without proof that the package was actually returned, I am unable to receive my refund. Since this entire situation resulted from the hotel’s handling of the package, I expected more cooperation in resolving the issue. The customer service was disappointing.

Hello Mrs. F., I apologize for the inconvenience you have experienced with your package. Our front desk accepted the package but then realized it was for you, as you had let us know to send it back, but in the same moment she returned it to the delivery person who stated they would update on their end accordingly. We do not have your package any longer as we returned it to the delivery person as you requested. If you have any questions please let us know, and I recommend to reach out to your carrier to dispute. Best, Sarah Grindle General Manager

Customer review rating 5.0/5

Ashlee P. Friends - Confirmed reviews ALL

Everything was clean and comfortable. Great location to downtown walkable shops, restaurants, bars/clubs. Right next to parking. 24/7 desk is nice. Easy check in/out. Nobody can use elevator up to tooms without a key card, which I appreciated.

Dear Ashlee, Thank you for taking the time to review our hotel! We are so glad to hear that you enjoyed your stay and hope to see you again sometime in the near future. Sincerely, Anna M., Front Office Supervisor

Customer review rating 2.0/5

Elizabeth J. Couples - Confirmed reviews ALL

The beds are kind of uncomfortable, we noticed this last time, but wanted to give it another chance. They are really hard. There was some kind of food, or something smeared on the curtains. Showers and bathroom were clean and great though!

Customer review rating 3.5/5

Mia H. Business - Confirmed reviews ALL

I greatly enjoyed many aspects of 21c Lexington, particularly its central location and fabulous art. The second-floor gallery and lobby exhibition were highlights, the gift shop was wonderful—I even made a purchase—and the room service was fantastic. Unfortunately, several room-related issues would make me hesitate to stay again. There was initially some confusion regarding my reservation, but the staff handled it very well and even offered me an upgrade. The upgraded room, 401, had air-conditioning problems that required an engineer’s assistance and ultimately resulted in my being moved to room 1306. Room 1306 was lovely, beautifully designed, and well laid out. However, street music and nightlife were still quite audible from the 13th floor. The air conditioning also ran uncomfortably cold, even after I raised the thermostat to 74 degrees. Additionally, neither the sink nor the shower faucet seemed to provide cold water. I wouldn’t rule out returning, but I would need to weigh these comfort issues against the property’s many positive qualities. Wishing the entire Lexington team all the best.

Customer review rating 5.0/5

Gregory B. Business - Confirmed reviews ALL

Friendly staff. The valet parking gentleman was very nice and helpful

Dear Gregory, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anna M., Front Office Supervisor

Customer review rating 0.5/5

John F. Families - Confirmed reviews ALL

Having just spent 4 fantastic night at the Louisville location I booked with confidence a stay at the Lexington location. The place is a total disaster and undergoing renovation. Our room was filthy and worn.

Customer review rating 4.0/5

Carlo F. S. Business - Confirmed reviews ALL

I had a pleasant experience. The location was great and the staff were all nice and helpful. Dining wasnt available due to renovations but we were well informed before booking. I love the refillable bottled water provided but it's inconvenient to go down to level 3 to refill. I love the espresso machine. 2 issues that needs to be improved- coffee wasnt refilled in 1 of the 3 days i stayed but was immediately provided upon request, and soap dispenser wasnt dispensing well. overall still a very comfortable and nice stay.

Customer review rating 3.0/5

Larry G. Couples - Confirmed reviews ALL

We arrived for a one-night stay in the middle of a road trip around 10:30PM. Upon arrival we learned there was only valet service for parking. We asked how safe the parking area was and were told it was monitored with cameras. Unfortunately, the next morning after stopping for gas just after leaving the hotel, I noticed there was a sizable dent in the driver side door which I know for a fact was not there the night before when we gave the valet our keys to park the car. Needless to say, this is very disappointing and we will now have to incur expense to have it fixed. Since the parking lot is monitored by cameras, you might be able to see how our car ended up getting dented. We would greatly appreciate anything you can do for us in response to this bad experience. As for the room itself, it seemed clean but somewhat dark. We were in room 300. Also noticed that there were a few things that looked a little worn such as a door stop that looked like it was about to fall off the wall which is something you don't expect to see in an Accor branded hotel. Otherwise, everything was about as expected. Don't mean to sound overly critical but needless to say, the damage to the car left us with a bad impression.

Other web-users rate our hotel

  • 346 reviews 8.9/10 Location
  • 638 reviews 5.9/10 Room
  • 503 reviews 7.3/10 Service
  • 19 reviews 1.7/10 WiFi
  • 273 reviews 5/10 Comfort
  • 230 reviews 5.6/10 Food
  • 227 reviews 4.4/10 Cleanliness
  • 157 reviews 4.5/10 Amenities

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