Dear Ms. Nicha S., Thank you very much for your wonderful feedback and for choosing to stay with us once again at Mövenpick Asara Resort & Spa, Hua Hin. We are truly delighted to know that you continue to choose our resort whenever you visit Hua Hin. It is especially heartwarming to hear that you appreciate the peaceful and private atmosphere, the lush surroundings, spacious accommodation, and our convenient location near your favorite restaurants. We are also pleased that you enjoyed the smooth booking experience through ALL.com and appreciated receiving the benefits associated with your ALL Accor Platinum status. Your continued loyalty and perfect recommendation mean a great deal to us. Thank you as well for your kind mention of our colleague who assisted you during check-in. We will certainly share your appreciation with the team, as recognition from our returning guests is a wonderful encouragement. It is wonderful to know that you enjoyed your welcome drink and welcome amenity, as well as your dining experience at Baan Dum, the fitness center, and the pool. We are also pleased that our sustainability initiatives met your expectations. Thank you once again for your continued trust, loyalty, and support. Guests like you are truly special to us, and we look forward to welcoming you back to your peaceful home away from home in Hua Hin very soon. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Kantima R., Thank you very much for choosing to stay with us and for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to hear that you enjoyed our convenient location and found the resort clean, well maintained, and comfortable. It is especially pleasing to know that you were satisfied with your accommodation and that you enjoyed the taste of our breakfast selection. We are particularly grateful for your kind compliments regarding our team. Knowing that you found our colleagues friendly, welcoming, and always smiling is truly encouraging. We will be delighted to share your kind words with the team, as recognition from our guests is a wonderful motivation for us to continue delivering warm and genuine hospitality. We also appreciate your feedback regarding the variety of our breakfast selection. While we are pleased that you enjoyed the taste, we understand that having a wider choice is an important part of the breakfast experience. Your comments will be shared with our Food & Beverage team as part of our continuous efforts to enhance our offerings. Thank you once again for your continued support as an ALL Accor Gold member and for recommending our loyalty program We truly value your feedback and hope to have the pleasure of welcoming you and your family back to Mövenpick Asara Resort & Spa, Hua Hin, for another enjoyable and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Phimphida k., Thank you very much for choosing to stay with us and for taking the time to share your wonderful feedback following your recent stay with friends at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to hear that you enjoyed your stay and were pleased with the accommodation, the atmosphere of the resort, and the service provided by our team. It is especially wonderful to know that you enjoyed our clean swimming pool and the overall environment of the resort. We are truly grateful for your excellent ratings across your accommodation, cleanliness, breakfast, team service, Wi-Fi, arrival and check-in, and departure. Your perfect recommendation of our resort and the ALL Accor loyalty program is sincerely appreciated. We are also very grateful for your kind recognition of our team members, particularly the colleague you mentioned as wearing braces and the gentleman you identified as a manager. Although we may not be able to identify them with certainty from the description alone, we will make every effort to share your kind appreciation with the team and ensure that your compliments reach the colleagues concerned. Thank you once again for your kind support as an ALL Accor Classic member. Your wonderful feedback is a great encouragement to our team, and we look forward to welcoming you and your friends back to Mövenpick Asara Resort & Spa, Hua Hin, for another enjoyable and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Pakkenee C., Thank you very much for choosing to stay with us and for taking the time to share your lovely feedback following your recent stay. We are delighted to hear that you enjoyed the lush and shaded surroundings of Mövenpick Asara Resort & Spa, Hua Hin, as well as the spacious and comfortable room, terrace bathroom, and comfortable bed. It is wonderful to know that you had such an enjoyable experience as a couple and that you would recommend our resort to your friends and family. We are also pleased to know that you were satisfied with your arrival and check-in, accommodation, Wi-Fi, check-out experience, and the recognition you received as an ALL Accor Gold member. We truly appreciate your kind words regarding your dining experience at Baan Dum and are happy to hear that you enjoyed your meal. We have also taken note of your ratings regarding cleanliness, breakfast selection, and our sustainability initiatives. Your feedback is valuable to us, and we will continue working with the relevant teams to further enhance these aspects of the guest experience. Thank you once again for your kind support and for being a valued ALL Accor Gold member. We look forward to welcoming you back to Mövenpick Asara Resort & Spa, Hua Hin, and providing you with another memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Nuchanart S., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you had an excellent experience at Mövenpick Asara Resort and Spa, Hua Hin, and that you rated your overall experience 100/100. We are especially pleased to see your outstanding ratings for your arrival and check-in, accommodation, cleanliness, our team, check-out and departure, and our commitment to sustainability. We are also truly grateful for your perfect recommendation score of 10/10. Most importantly, we sincerely appreciate your kind words about our peaceful atmosphere and our team. It is wonderful to hear that you found the resort quiet and relaxing and that our colleagues provided excellent service throughout your stay. Your recognition is a wonderful encouragement to our entire team, and we will be very happy to share your kind feedback with our colleagues. We are also pleased to know that you found our location convenient for your trip with friends. Providing a comfortable and peaceful environment in a convenient setting is something we truly value, and we are delighted that this contributed positively to your stay. As an ALL Accor Gold member, we sincerely appreciate your loyalty and continued support. We are delighted to see that your loyalty program experience received a perfect recommendation score of 10/10. We will continue to ensure that our ALL members feel welcomed, appreciated, and well cared for throughout their stays with us. We also appreciate your feedback regarding our breakfast selection, which you rated 60/100. We understand that there is room for improvement, and we sincerely value you bringing this to our attention. Your feedback will be shared with our Food & Beverage team for careful review as we continue to enhance the variety, quality, and overall breakfast experience for our guests. We are equally pleased to know that our commitment and efforts toward sustainability received a perfect rating of 100/100. Sustainability remains an important focus for us, and we are grateful for your recognition and support of our ongoing efforts. Thank you once again for choosing to stay with us and for sharing your valuable feedback. It was truly our pleasure to welcome you and your friends, and we sincerely hope to have the opportunity to welcome you back to Mövenpick Asara Resort and Spa, Hua Hin for another peaceful and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Khun Patida P., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you found your stay comfortable and appreciated the friendliness and support of our team. Your kind comments about our colleagues are greatly appreciated and will be shared with the team. At the same time, we sincerely apologize for the areas where we did not meet your expectations. We are particularly concerned about the slippery walkways during rainy weather and the sharp pool edge that unfortunately caused you an injury. Guest safety is extremely important to us, and your feedback has been shared with our Engineering and management teams for further inspection and appropriate action. We also appreciate your valuable comments regarding accessibility around the resort, including the lack of ramps or alternative access in some areas. We understand how this can create difficulties for elderly guests, guests with disabilities, families with strollers, and guests travelling with pets. Thank you as well for your honest feedback regarding our resort activities, particularly Chocolate Hour, Aqua Aerobic, and Stretching. We understand your disappointment with the activity experience, equipment availability and condition, and overall presentation. Your comments will be shared with the relevant teams as we work to improve our activities and facilities. We also apologize for the misunderstanding regarding housekeeping service. We understand your expectation that your room should be serviced when there is no Do Not Disturb sign, without requiring an additional call. Your feedback will be shared with our Housekeeping team to improve our service process. We appreciate your feedback regarding breakfast, which you rated 70/100, and will share this with our Food & Beverage team for further improvement. As an ALL Accor Classic member, we sincerely appreciate your loyalty and support. We also value your feedback regarding the loyalty program and will continue working to enhance the experience for our members. Thank you once again for your honest and constructive feedback. We sincerely hope to have the opportunity to welcome you and your family back to Mövenpick Asara Resort and Spa, Hua Hin, and provide you with a safer, smoother, and more enjoyable experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Mr. Chanatis D., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you and your family had an excellent experience at Mövenpick Asara Resort and Spa, Hua Hin, and that you rated your overall experience 100/100. We are especially pleased to see your outstanding ratings for your booking experience, arrival and check-in, accommodation, cleanliness, our team, check-out and departure, WiFi, and our commitment to sustainability. We are also truly grateful for your perfect recommendation score of 10/10. Most importantly, we sincerely appreciate your kind words about our service. It is wonderful to hear that you found the service excellent and friendly throughout your stay. Your recognition is a wonderful encouragement to our entire team, and we will be very happy to share your kind feedback with our colleagues. We are particularly pleased to know that you and your family appreciated our pet-friendly environment. We understand that pets are an important part of the family, and we are delighted that our efforts to create a welcoming and comfortable experience for both our guests and their beloved four-legged companions contributed positively to your stay. We also greatly appreciate your positive feedback regarding cleanliness, which you rated 100/100. Maintaining a clean, comfortable, and well-presented environment is one of our key priorities, and it is very rewarding to know that our standards met your expectations. It is especially heartwarming to hear that your family was very impressed with your stay. Creating enjoyable and memorable experiences for families is something we truly value, and knowing that your family had such a positive experience with us is one of the greatest compliments we could receive. As an ALL Accor Classic member, we sincerely appreciate your loyalty and continued support. We are delighted to see that your loyalty program experience received a perfect recommendation score of 10/10. We will continue to ensure that our ALL members feel welcomed, appreciated, and well cared for throughout their stays with us. We also appreciate your feedback regarding our breakfast selection, which you rated 90/100. We are pleased to know that you were highly satisfied with the selection, while recognizing that there is always an opportunity to further enhance our offerings. Your feedback is greatly appreciated and will be shared with our Food & Beverage team as we continue to review and improve our breakfast experience. We are equally pleased to know that our commitment and efforts toward sustainability received a perfect rating of 100/100. Sustainability remains an important focus for us, and we are grateful for your recognition and support of our ongoing efforts. Thank you once again for choosing to stay with us and for sharing such wonderful and encouraging feedback. It was truly our pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you, your family, and your four-legged companion back to Mövenpick Asara Resort and Spa, Hua Hin for another exceptional and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Khun Nutcharee C., Thank you very much for taking the time to share your feedback following your recent family stay with us. We are delighted to know that you enjoyed your stay at Mövenpick Asara Resort and Spa, Hua Hin, and that you appreciated the resort’s peaceful and lush surroundings. We are especially pleased to hear that you found our team to be very attentive and provided excellent service throughout your stay. Your outstanding 100/100 overall rating and 10/10 recommendation are truly appreciated. We are also delighted to see your perfect ratings across your accommodation, cleanliness, breakfast selection, arrival and check-in, check-out and departure, WiFi, our team, and our sustainability initiatives. It is wonderful to know that you also enjoyed our room service, fitness center, and pool facilities. As an ALL Accor Gold member, we sincerely appreciate your loyalty and are pleased to know that you rated the recognition received during your stay 100/100. We are also delighted that your welcome drink exceeded your expectations and that you enjoyed your welcome amenity. We also appreciate your feedback regarding our kids' services, which you rated 80/100. Your comments are valuable to us and will help us identify opportunities to further improve our family facilities and services, ensuring an even more enjoyable experience for our younger guests and their families. Thank you once again for choosing Mövenpick Asara Resort and Spa, Hua Hin for your family getaway and for sharing your valuable feedback. It was our pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back for another relaxing and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Mr. Vuttipong L., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed your stay at Mövenpick Asara Resort and Spa, Hua Hin, and that you particularly appreciated the attentive and excellent service provided by our team. We are also pleased to see your positive ratings for your overall experience, cleanliness, breakfast selection, dinner, and in-room dining. Your kind comments are greatly appreciated and will be shared with our team as encouragement. As an ALL Accor Classic member, we sincerely appreciate your loyalty and are pleased to know that you were satisfied with the level of recognition received during your stay. We are also grateful for your 8/10 recommendation of the ALL Accor loyalty program and will continue striving to provide you with the recognition and benefits you deserve during your future stays. We would also like to sincerely thank you for highlighting our lobby reception team as a special contributor to your satisfaction. Your kind recognition is very meaningful to us, and we will be delighted to share your appreciation with the team. We also appreciate your constructive feedback regarding the speed of the Wi-Fi connection and your ratings for the accommodation and pool. Your comments are valuable to us, and we will share them with the relevant teams as we continue looking for opportunities to improve these areas and enhance our guests' experience. We are also grateful for your positive feedback regarding our sustainability initiatives and will continue our efforts to promote more sustainable practices throughout the resort. Thank you once again for choosing to stay with us and for sharing your valuable feedback. It was our pleasure to welcome you and your companion, and we sincerely hope to have the opportunity to welcome you back to Mövenpick Asara Resort and Spa, Hua Hin for another pleasant and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Khun Nutdanai L., Thank you very much for taking the time to share such detailed and thoughtful feedback following your stay with us. We truly appreciate your returning to Mövenpick Asara Resort & Spa Hua Hin after your previous visits, and we are pleased to know that you still enjoyed many of the qualities that have made our resort special to you over the years. We are delighted to hear that you appreciated our spacious accommodation, comfortable bed, beautiful and spacious bathroom, lush surroundings, and our beachfront swimming pool with its wonderful natural views. It is especially meaningful to know that, as someone who enjoys nature, you found our landscaped surroundings to be one of the highlights of your stay. At the same time, we sincerely regret that this visit did not fully live up to the experiences you had during your previous stays. Your overall rating of 70/100 and your detailed comments are very important to us, particularly as a returning guest who has seen the resort over several years. We are particularly concerned about the condition and maintenance of several areas throughout the resort and your accommodation. Your comments regarding the swimming pool, damaged fixtures in public areas, loose electrical sockets, flooring, curtains, lighting, furniture, doors and windows, as well as the water pressure and temperature controls in the bathroom, are all valuable observations. We sincerely apologize that these aspects affected your experience. Your feedback will be shared with our Engineering and Housekeeping teams for thorough review and follow-up, with particular attention to preventive maintenance and the areas requiring refurbishment. We would also like to share that we are currently renovating the wooden bridge over the pond leading to Kampu Restaurant as part of our ongoing resort improvements. We appreciate your patience and understanding during the renovation, and we look forward to welcoming you back to enjoy the enhanced surroundings. We are also sorry that your arrival and check-in experience did not reflect the warm and attentive welcome we aim to provide. We fully understand your disappointment at arriving without an immediate greeting or assistance with your luggage and having to approach the reception desk yourself before waiting to check in. We also acknowledge your comments regarding the lack of personalized attention and information during the check-in process. These are important points for us to address with our Front Office and Guest Services teams. Your feedback regarding the departure experience is equally appreciated. Although the check-out process itself was completed smoothly and our team remained polite and friendly, we understand that the final farewell felt incomplete. A genuine thank-you, warm farewell, and invitation to return are important parts of the guest journey, and we sincerely regret that we missed this opportunity. We are nevertheless very grateful for your kind recognition of our Bell and Golf Cart team. It is wonderful to hear that they were consistently polite, friendly, and welcoming. We will certainly share your appreciation with the team as recognition from our guests is always a great encouragement. We are also pleased to know that our Restaurant team was accommodating with your requests and that you experienced positive interactions with many of our Heartists (Staff). We are sorry that your booking experience through our LINE channel did not fully meet your expectations, particularly regarding the completeness of the information and response time. We appreciate your acknowledgment that our team was polite and tried to assist, and we will share your feedback with the relevant team to improve our communication. We also take note of your comments regarding breakfast. While we are pleased that you found the food quality to be very good, we understand your expectation for greater variety. Your suggestion regarding Mövenpick ice cream is appreciated, and we will share this feedback with our Food & Beverage team for consideration. As an ALL Accor Silver member, we sincerely appreciate your continued loyalty. We are pleased that you chose to stay with us again, while we also acknowledge your disappointment regarding the level of recognition and information provided during your stay. Your comments are valuable, and we will remind our teams of the importance of proactively recognizing our ALL members and explaining the benefits available to them. We are also grateful for your positive feedback regarding our sustainability efforts, particularly our initiatives to replace single-use plastics with more sustainable alternatives. Thank you once again for your honesty, constructive suggestions, and for sharing both the positive aspects and the areas where you feel we have fallen short. We are especially grateful because your feedback comes from a returning guest who genuinely wishes to see the resort continue to improve. Please accept our sincere apologies for the shortcomings you experienced during this stay. We truly hope that your comments will help us make meaningful improvements, and we would be honored to welcome you back in the future for an experience that restores your confidence in Mövenpick Asara Resort & Spa Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Somsamorn M., Thank you very much for taking the time to share your wonderful feedback following your stay with us. We are delighted to know that you and your family had such a pleasant and enjoyable experience at Mövenpick Asara Resort & Spa Hua Hin. We are especially pleased to hear that you appreciated the care and attention provided throughout your stay, including our assistance with arranging your transportation back to Bangkok and preparing a complimentary food box for you. It is always our pleasure to anticipate our guests' needs and make their stay as comfortable and convenient as possible. We are also delighted to know that you enjoyed your accommodation and particularly appreciated the lovely fragrance in your room. It is wonderful to hear that your husband especially liked it, and we will certainly share this kind feedback with our Housekeeping team. We are pleased to see your excellent overall rating of 100/100, as well as your perfect scores for your accommodation, cleanliness, Wi-Fi, dinner, and Fitness Centre. We are also grateful for your 9/10 recommendation of our resort and your positive feedback regarding your dining experience at Baan Dum. We would also like to sincerely thank you for recognizing Khun Beer and Khun Dream as special contributors to your satisfaction. We are delighted to know that their care and service contributed positively to your experience, and we will certainly share your kind appreciation with them. Recognition such as yours is a wonderful encouragement for our team. As an ALL Accor Gold member, we sincerely appreciate your continued loyalty and are pleased to know that you enjoyed your welcome drink, which exceeded your expectations, as well as your welcome amenity. Your feedback regarding the recognition you received as an ALL member is also greatly appreciated, and we will continue striving to make every loyal member feel genuinely valued and welcomed. We are also grateful for your positive comments regarding our Accor reservation center and your recommendation of the room type provided by our call center team. We will be pleased to share your kind words with them as well. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for sharing your thoughtful feedback with us. It was our pleasure to welcome you, and we sincerely look forward to having the opportunity to welcome you and your family back again for another relaxing and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Khemmarat J., Thank you very much for taking the time to share your detailed feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. First and foremost, we are delighted to know that you were very pleased with the service provided by our team. We sincerely appreciate your kind comments regarding the friendliness, attentiveness, and professionalism of our colleagues. It is especially encouraging to know that you felt well looked after throughout your stay, and we will certainly share your compliments with the entire team. At the same time, please accept our sincere apologies for the various issues you encountered with your accommodation. We fully understand that these matters significantly affected your overall experience, despite the positive service you received from our team. We are particularly concerned to learn about the yellowish water in Room 145, the damaged and loose glass door fitting, and the connecting door between the bedroom and swimming pool not closing properly. We understand that this allowed insects and outside noise to enter the room throughout the night, which would have been uncomfortable and disruptive for your family. We are also sorry to hear that the living room fan and some electrical outlets were not functioning properly. Your comments have been shared with our Engineering and Housekeeping teams for immediate inspection and follow-up. We will ensure that these defects are properly assessed and rectified, and that the necessary preventive checks are strengthened to avoid similar issues for future guests. We also appreciate your feedback regarding our breakfast selection. We understand your comment that the variety could be improved, and this has been shared with our Food & Beverage team for further consideration. We have also noted your feedback regarding the Wi-Fi connection speed and will continue to work with the relevant team to improve its performance. While we are grateful for your perfect ratings for your booking experience, arrival and check-in, accommodation, our team, and check-out and departure, we sincerely regret that the condition and functionality of the accommodation affected your overall satisfaction and your likelihood to recommend our resort. As a valued ALL Accor Gold member, we are also sorry that your experience did not meet the level of service and stay experience you expected from us, as reflected in your loyalty program recommendation score. Your feedback is important and will be taken seriously as we continue to improve both our facilities and service delivery. Thank you once again for bringing these matters to our attention. We truly appreciate your recognition of our team and sincerely apologize that the condition of the accommodation did not meet the standards we aim to provide. We hope you will give us another opportunity in the future to provide you and your family with the comfortable and enjoyable experience you should expect from Mövenpick Asara Resort & Spa Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Supawan S., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you enjoyed your stay with us and were pleased with our service and breakfast selection. It is wonderful to see your excellent ratings for your booking experience, arrival and check-in, accommodation, breakfast, our team, check-out and departure, and Wi-Fi, as well as your perfect 10/10 recommendation of our resort. We are especially grateful for your kind recognition of our Golf Cart drivers and the entire team at Baan Dum Restaurant. We will be delighted to share your compliments with them, as your appreciation is a wonderful encouragement for our colleagues to continue providing warm and attentive service to our guests. We also sincerely appreciate your perfect rating for our sustainability efforts and your strong recommendation of the ALL Accor loyalty Program. Your positive feedback as an ALL Accor Gold member is greatly valued. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for sharing your kind feedback with us. It was our pleasure to welcome you, and we hope to have the opportunity to welcome you back for another relaxing and enjoyable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Thirakanda R., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed the spacious and peaceful atmosphere of our property. It is wonderful to hear that you found your room clean and were pleased with the service provided by our team. We sincerely appreciate your excellent overall rating of 90/100 and your strong recommendation of our hotel, which is a great encouragement to us. We also greatly appreciate your positive ratings for our team, check-out and departure, Wi-Fi, and our sustainability efforts. We are pleased that you enjoyed our sustainable food initiatives and our efforts to replace single-use plastic items with more sustainable alternatives. It is equally wonderful to know that our Kids services contributed positively to your family stay. We also appreciate your feedback regarding the arrival and check-in experience. We sincerely apologize that the process was a little slow during your arrival. Your comments are greatly valued and have been shared with the relevant team for review, as we continuously strive to make the check-in experience smoother and more efficient for our guests. Thank you once again for choosing to stay with us and for sharing your valuable feedback. It was our pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back for another peaceful and enjoyable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Khun Paphada R., Thank you very much for taking the time to share your wonderful feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you had a relaxing and enjoyable stay with us. It is a pleasure to hear that you found our resort clean, peaceful, and surrounded by a pleasant, lush atmosphere that provided a sense of privacy and comfort. We are also very pleased that our team made such a positive impression through their friendly, attentive, and helpful service throughout your stay. We sincerely appreciate your excellent ratings across many aspects of your experience, including your booking experience, arrival and check-in, cleanliness, team service, Wi-Fi, sustainability initiatives, and check-out. Your perfect recommendation of our resort and the ALL – Accor Live Limitless Loyalty Program, as well as your kind recognition as an ALL Gold member, means a great deal to us. We are especially pleased to know that you enjoyed your welcome drink and welcome amenity and that they exceeded your expectations. A special thank you for recognizing our team members for their thoughtful assistance during your booking. We are delighted to hear that, even though you contacted us shortly before the end of the staff member's working hours, our colleague provided warm and attentive assistance, offered helpful recommendations, and paid close attention to every detail to ensure your reservation was successfully completed. We will be very happy to share your kind compliments with the team. We also sincerely appreciate your valuable feedback regarding the exterior door and the side entrance leading to the shower area, where you experienced difficulty securing the locks. Your comments have been shared with our Engineering team for their review and necessary attention, as we continuously strive to ensure the safety, convenience, and comfort of our guests. Thank you as well for sharing your dining feedback. We are delighted to know that you enjoyed your dinner at Baan Dum and found everything delicious. We have also noted your comment regarding the barbecue being slightly salty and will share this with our Food & Beverage team for their consideration. We truly appreciate your suggestion regarding an additional swimming pool for dogs. It is wonderful to hear your thoughts and suggestions, and we will certainly share this idea with our team as we continue looking for ways to enhance the experience for both our guests and their beloved pets. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for your kind recommendation. It was our pleasure to welcome you and your family, and we look forward to welcoming you back for another relaxing, comfortable, and memorable stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Khun Viboon Nilrungratana, Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. Please accept our sincere apologies for the inconvenience you experienced during your stay, particularly regarding the water quality in your room on the first night. We fully understand how concerning and unpleasant it must have been to find sand particles in the tap water, and we regret that this affected your confidence and comfort during your stay. We are also sorry to learn that the outdoor seating area of your accommodation had not been cleaned to the expected standard. Your feedback regarding cleanliness is very important to us, and we have shared this concern with our Housekeeping team for further attention and follow-up. We will reinforce the importance of ensuring that both indoor and outdoor areas are thoroughly checked and maintained before and throughout each guest's stay. We also acknowledge your rating regarding our breakfast selection and overall service. While we are pleased that you rated your arrival and check-in, Wi-Fi, and sustainability efforts positively, we understand that there are areas where we still need to improve in order to deliver a more consistent experience. Your overall rating of 70/100 and recommendation score of 6/10 are valuable to us, as they highlight areas where we have an opportunity to improve. Please be assured that your comments have been shared with the relevant teams for review and appropriate action. Thank you once again for bringing these matters to our attention. We sincerely regret that your experience did not fully meet your expectations, and we hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Suneerat Wongsphanich, Thank you very much for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to know that you continue to choose Mövenpick Asara Resort & Spa Hua Hin as your preferred destination for relaxing getaways. It is wonderful to hear that you enjoy the peaceful and lush surroundings of our resort, as well as the warm and friendly hospitality of our team. Your continued support means a great deal to us, and we are grateful to be part of your regular family holidays. We sincerely appreciate your perfect overall rating of 100/100 and your 10/10 recommendation of our resort. We are also delighted with your outstanding ratings for your booking experience through the Accor ALL App, arrival and check-in, accommodation, cleanliness, breakfast selection, our team, and check-out and departure. We are especially pleased that our sustainability commitment and initiatives, including our sustainable food practices and efforts to reduce single-use plastic, received perfect ratings. We also appreciate your positive feedback on our dining, in-room dining, fitness centre, swimming pool, and treatment experience. At the same time, we appreciate your feedback regarding the Wi-Fi connection and its impact on the television picture quality when the Wi-Fi is in use. We sincerely apologize for this inconvenience. Your comments have been shared with our relevant team for review, as we continuously strive to provide a reliable and seamless connectivity experience for our guests. Thank you once again for your continued trust and for making Mövenpick Asara Resort & Spa Hua Hin a part of your regular holidays. It is always our pleasure to welcome you, and we look forward to having the opportunity to take care of you and your family again for many more relaxing stays in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Maneerat S., Thank you very much for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We appreciate your kind comments regarding our convenient location and are pleased to know that our team was able to promptly arrange a room change when the air conditioning in your original room did not function properly. We are glad this helped improve your comfort during your stay. At the same time, we sincerely apologize that several aspects of your experience did not fully meet your expectations. We regret the inconvenience caused by the air conditioning issue, as well as your disappointment with the breakfast experience. We also appreciate your valuable observation regarding the breakfast serving utensils. Your suggestion that some of the serving equipment may be too heavy and difficult for both children and some adults to use is very helpful. Please rest assured that your comments have been shared with our Engineering, Housekeeping, and Food & Beverage teams for careful review and consideration as we continue improving both our facilities and guest experience. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. We truly value your constructive feedback and hope to have the opportunity to welcome you and your family back for a much more enjoyable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Khun Tasawan B., Thank you very much for taking the time to share your wonderful feedback following your recent couple's stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you had such an enjoyable stay with us and that you were pleased with our resort, as well as the warm and attentive service provided by our team. It is especially rewarding to hear your kind recognition of our Guest Services and Bell Team for their excellent service. Your compliments will certainly be shared with them, as they will be delighted to know they made a positive impression during your stay. We are also grateful for your excellent ratings for your arrival and check-in experience, accommodation, cleanliness, check-out process, sustainability initiatives, and the recognition you received as an ALL Classic member. Your recommendation of both our resort and the ALL – Accor Live Limitless loyalty program truly means a great deal to us. At the same time, we sincerely appreciate your valuable feedback regarding our breakfast selection. We understand the importance of offering a wider variety of halal-friendly options for our Muslim guests, and your comments have been shared with our Culinary team for consideration as we continue enhancing our dining experience. We also appreciate your feedback regarding the Wi-Fi connectivity and ease of access, and we have shared your comments with the relevant departments for further review and improvement. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. We truly value your feedback and look forward to welcoming you back for another memorable stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin