Dear Mrs. W., Thank you for sharing your feedback with us. We are very sorry to hear about your experience, especially while your husband was unwell. We understand how difficult it must have been to need fresh clothes and find that our laundry service was unavailable on Sunday. We also sincerely apologize for the unpleasant smell in the lobby. This is certainly not the atmosphere we want our guests to experience, and we will look into this with our team. We appreciate you bringing these matters to our attention, as your feedback helps us improve our services. We hope your husband is feeling better and that we will have the opportunity to welcome you again under better circumstances. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. M., Thank you for sharing your feedback. We sincerely apologize that your stay did not fully meet your expectations. We are sorry to hear about the issues you experienced with the cleanliness of the bathroom, carpet, and sofa, as well as the air conditioning. We are not sure whether these concerns were brought to the attention of our team during your stay. Had we been informed at the time, we would have been happy to assist and do our best to resolve the issues immediately. Regarding the minibar, please note that it is only stocked for certain room categories. We appreciate your feedback and will share your comments with the relevant teams to help us improve our service. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. P., Thank you very much for your kind review and recommendation. We’re delighted to hear that you were pleased with our friendly reception team, the spacious room, and the comfortable beds. We’re also glad that everything met your expectations during your conference stay. We appreciate your comment regarding the shower and will certainly take your feedback into consideration. It was a pleasure having you as our guest, and we hope to welcome you back on your next visit. Kind regards, Remco Groenhuijzen General Manager

Dear Mrs. M., Thank you for your wonderful review. We’re glad you enjoyed our location, breathtaking views, breakfast, and friendly service. It’s fantastic to hear you’d love to return. We look forward to welcoming you back to Amsterdam soon. Kind regards, Remco Groenhuijzen General Manager

Dear Mr.S., Thank you for your feedback. We’re glad you enjoyed the view and found our staff friendly and courteous. We sincerely apologize that the bathroom was not cleaned to our usual standard and will address this with our Housekeeping team. We appreciate your comments and hope to welcome you back for a better experience. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. A., Thank you for your review. We have read your several comments, regret and apologize for not having met your expectations during your stay. We can see that you requested—and received—a quiet king‑size room on a high floor with lovely views, so we are unsure what you mean regarding unfulfilled requests. We are also sorry for the communication issues you experienced between reservations and the front office, as well as the inconsistencies you describe with check‑in and key collection. This will be addressed with our team and we hope you also shared your concerns during your stay with us. Besides this we hope enjoyable moments were also part of your guest journey. We look forward welcoming you again. Kind regards, Remco Groenhuijzen General Manager

Dear Mrs. G., Thank you for your kind words and for choosing to stay with us again. We truly appreciate your return stay. We are delighted to hear you were very satisfied. At the same time, we regret that our location did not meet expectations, though this is obviously not something we can change. We hope to welcome you again! Kind regards, Remco Groenhuijzen General Manager

Dear Ms. T., Thank you for your positive review. We are pleased you enjoyed the beautiful view from the 18th floor, the convenient location, and the spacious room for three people. Otherwise, we sincerely apologize that the cleanliness of the room did not fully meet expectations and will address this accordingly. We hope to have the pleasure of welcoming you again! Kind regards, Remco Groenhuijzen General Manager

Dear Mrs. S., Thank you for your wonderful review. We are truly delighted to hear everything was perfect and that our team assisted you in such a nice and friendly way. Compliments are always being internally shared! We hope to welcome you back in a near future. Kind regards, Remco Groenhuijzen General Manager

Dear Mrs. U., Thank you for your kind review. We are delighted to hear you enjoyed our beautiful, modern, and quiet hotel, along with the great views and the convenient central location near the train station. We hope to have the pleasure of welcoming you again! Kind regards, Remco Groenhuijzen General Manager

Dear Mr. B., Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the sauna being closed and for the absence of bathrobes in the room. Bathrobes are available upon request, and unfortunately, we were not aware of the temperature issue in the sauna until receiving guest feedback, and regretfully technical problems can occur unexpectedly and are not always within our control. We are working towards a solution accordingly. Hopefully enjoyable moments besides the wellness were part of your guest journey as well. We hope to have the pleasure of welcoming you again. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. Sinner, Thank you for your positive feedback. We are truly delighted to hear you enjoyed your stay in the Junior Suite on the 14th floor and loved the fantastic view and spacious layout for the three of you. Our sincere apologies that the bathroom design and the door not closing did not meet your expectations. We hope to have the pleasure of welcoming you again! Kind regards, Remco Groenhuijzen General Manager

Dear Mrs. B., Thank you for your kind review. We are truly delighted you enjoyed our convenient location near the train station and cruise terminal, as well as the excellent breakfast and hope to welcome you again! Kind regards, Remco Groenhuijzen General Manager

Dear Mr. S., Thank you for your kind review concerning our breakfast and the warm, courteous welcome from our reception and restaurant teams. Compliments will be internally shared! We are glad mentioned housekeeping concerns were resolved quickly and to your satisfaction. We hope to welcome you again! Kind regards, Remco Groenhuijzen General Manager

Dear Mrs. G., Thank you very much for your detailed and overall positive feedback. We have read your several comments and are pleased to hear you enjoyed the friendliness of our cleaning team, comfort of bed and excellent location. Besides this we sincerely apologize for the impression you received at breakfast. This is not the standard we aim to deliver, and your comments will be addressed internally with the relevant teams. Thank you for bringing this to our attention. We hope to have the pleasure of welcoming you again! Kind regards, Remco Groenhuijzen General Manager

Dear Mrs. S., Thank you for your positive review. We are delighted to hear you enjoyed our well‑located hotel just 10 minutes from the train station, appreciated the extensive and delicious breakfast. Compliments will be internally shared! We look forward welcoming you again. Kind regards, Remco Groenhuijzen General Manager

Dear Mrs. S., Thank you very much for your detailed and overall positive feedback. We have read your several comments and are pleased to hear you enjoyed the breathtaking view from the 18th floor, the spacious and comfortable room, and the relaxing sofa. Besides this we sincerely apologize for the bathroom cleanliness issues and the impression you received at breakfast. This is not the standard we aim to deliver, and your comments will be addressed internally with the relevant teams. Thank you for bringing this to our attention. We hope to have the pleasure of welcoming you again! Kind regards, Remco Groenhuijzen General Manager

Dear Dr. S., Thank you for your lovely feedback. We are delighted you and your family enjoyed a pleasant weekend with us. Compliments will be internally shared! We hope we may have another chance to welcome you again. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. A., Thank you for sharing your feedback. We regret receiving your low‑rated review following your recent stay. Our team welcomed you both upon arrival; the receptionist assisted you at check‑in, and our duty manager greeted your wife in the lobby while being seated with your dog. We explained clearly yet respectfully that our hotel does not accept pets unless they are certified service animals. We also informed you that, despite this policy, we were willing to make an exception so you could stay with us. The information about our no‑pet policy is stated on Expedia’s website, and checking whether an accommodation accepts pets is the guest’s responsibility when making a reservation. We firmly reject the accusation that we “suggested you leave the hotel.” Best wishes, Remco Groenhuijzen General Manager