Dear Valued Guest, Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to know that you had a comfortable stay and especially appreciated the warm and helpful service provided by our Front Desk team. Your kind comments are greatly appreciated and will be shared with our team as encouragement. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station for such a special occasion and for sharing your wonderful feedback with us. We are truly delighted to know that you enjoyed the honeymoon arrangement in your room, as well as the spacious accommodation, bathroom, amenities, breakfast, convenient location, and the warm service provided by our team. It means a great deal to us to hear that your three nights with us became such a happy part of your honeymoon in Japan. Your kind words will certainly be shared with our team. Thank you again for your generous recommendation. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station for another memorable stay in the future. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to know that you enjoyed our convenient location, the comfort of the hotel, and the warm service provided by our Front Desk team. We are especially pleased to hear your kind comments about our breakfast and that you considered it among the best you experienced in Japan. Your recommendation means a great deal to us. Thank you again for choosing Mercure Kyoto Station. We hope to have the pleasure of welcoming you back on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your six-night stay at Mercure Kyoto Station. We are pleased to know that you appreciated our location and the service provided by our team. At the same time, we are sorry that several aspects of your room did not fully meet your expectations. Regarding your request for higher-floor rooms with a city view, such requests are always subject to availability and cannot be guaranteed. We nevertheless understand that the views from the rooms assigned to you were not what you had hoped for. We also sincerely regret your comments regarding the visible mold in the shower area, particularly as this remained despite daily housekeeping service. Your feedback on this point will be shared with our Housekeeping team for review. Regarding ventilation, for safety reasons, the guest room windows cannot be opened. However, outside air is introduced and circulated through the hotel’s air-conditioning and ventilation system. We nevertheless appreciate your comments regarding room humidity, towels not drying sufficiently, and the comfort of relying on air conditioning during your stay. Thank you again for sharing your constructive feedback. Your comments are valuable to us as we continue working to improve both guest comfort and the overall stay experience. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for sharing your positive feedback following your stay at Mercure Kyoto Station. We are delighted to know that you enjoyed our convenient location near Kyoto Station, as well as the design, cleanliness, and comfort of your room. We are especially pleased to hear that you found the bed comfortable and the room well maintained. Thank you again for your kind comments and recommendation. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your perfect rating and wonderful feedback. We are delighted that you found our hotel beautiful and enjoyed every aspect of your stay. It is especially rewarding to know that our entire reception team contributed positively to your experience. Your generous recognition will be shared with the team and will be a wonderful source of encouragement. Thank you for choosing Mercure Kyoto Station. We look forward to welcoming you back on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your perfect rating and kind feedback. We are delighted that you and your family appreciated the hotel’s design, cleanliness, and convenient location. We are also pleased that you enjoyed our breakfast and received excellent service from our team. Thank you for choosing Mercure Kyoto Station, and we hope to have the pleasure of welcoming you back on a future visit to Kyoto. Warm regards, Mercure Kyoto Station

Thank you very much for your wonderful feedback. We are delighted to know that you had a fantastic stay and were fully satisfied with every aspect of your experience, including our accommodation, cleanliness, breakfast, service, Wi-Fi, and sustainability efforts. Your perfect scores and strong recommendation are a great encouragement to our entire team. Thank you again for choosing Mercure Kyoto Station. We sincerely look forward to welcoming you and your family back in the future. Front Office Mercure Kyoto Station

Dear guest, Thank you very much for sharing such wonderful feedback following your stay with us. We are especially delighted to know that you chose to stay with us during your honeymoon trip around Japan and that Mercure Kyoto Station was your favorite among the hotels you visited. It is wonderful to hear that you enjoyed the elegant atmosphere of our lobby, as well as your spacious, clean and comfortable room and bathroom. We are also pleased that you found our location convenient for accessing Kyoto Station and nearby bus stops. Your kind comments regarding our daily housekeeping and breakfast selection are greatly appreciated as well. It was our pleasure to be part of such a special journey, and we hope to welcome you and your partner back to Kyoto for another memorable stay. Mercure Kyoto Station

Dear guest, Thank you for staying at Mercure Kyoto Station and for taking the time to leave us your feedback. We are delighted to know that you enjoyed the spaciousness of your room and were particularly pleased with the bathroom. We are happy that these features contributed to a comfortable stay. We hope to have the pleasure of welcoming you back to Kyoto in the future. Mercure Kyoto Station

Dear guest, Thank you for staying at Mercure Kyoto Station and for taking the time to leave us your feedback. We are pleased to know that you enjoyed your room and breakfast, and that our location near Kyoto Station made your stay convenient. We are delighted that Mercure Kyoto Station was a good choice for your visit to Kyoto. We look forward to welcoming you back for another enjoyable stay. Mercure Kyoto Station

Dear guest, Thank you very much for staying at Mercure Kyoto Station and for your perfect rating. We are delighted to receive such a wonderful evaluation of your stay. Your support is a great encouragement to our entire team, and we hope to welcome you back to Kyoto for another enjoyable stay. Mercure Kyoto Station

Dear guest, Thank you very much for sharing your feedback following your stay at Mercure Kyoto Station. We are delighted to hear that you enjoyed our modern hotel and found your room spacious, clean, and comfortable. At the same time, we sincerely appreciate your comment regarding the lighting around the mirror. We understand how important appropriate lighting can be when getting ready, especially for makeup, and we are sorry for the inconvenience caused. For your convenience, we would also like to mention that magnifying mirrors are available to borrow upon request. We hope this service can be helpful for guests when getting ready during their stay. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to Kyoto for another comfortable stay. Mercure Kyoto Station

Dear guest, Thank you very much for sharing your positive feedback following your stay at Mercure Kyoto Station. We are delighted to know that you appreciated our convenient location, which made getting around Kyoto easy, and that you enjoyed the comfort of your room and beds. Providing a relaxing and convenient base for exploring Kyoto is very important to us. We hope to have the pleasure of welcoming you back to Kyoto for another comfortable stay. Mercure Kyoto Station

Thank you for taking the time to share such detailed feedback. We are pleased to know that you appreciated our convenient location, the cleanliness of the hotel, and especially the kindness of our team. At the same time, we are sorry that several aspects of your stay did not meet your expectations. In particular, we regret that you were disappointed with the breakfast experience, including the balance of fresh items, vegetables, protein options, bread availability, and the presentation of cutlery. Your comments have been shared with our Food & Beverage team for review. We also appreciate your feedback regarding the comfort and air circulation in the room when occupied by three guests. We understand that this affected your overall comfort, and your comments will be shared with the relevant team for further consideration. Regarding bathroom amenities, the items provided may vary depending on the room setup, while certain amenities are available upon request. We nevertheless understand that you would have preferred a wider selection to be readily available. Thank you also for your comments regarding the clarity of hotel information available before arrival and our sustainability initiatives. Your detailed feedback is valuable to us as we continue reviewing both our services and the way they are communicated to guests. We sincerely regret that your overall experience did not fully meet your expectations and hope to have an opportunity to provide you with a more satisfying stay in the future. Front Office Mercure Kyoto Station

Thank you for taking the time to share your feedback. We are pleased to know that you were satisfied with the cleanliness, breakfast, check-in and check-out experience, and Wi-Fi. At the same time, we are sorry that several aspects of your stay did not meet your expectations. We understand your frustration regarding elevator waiting times during busy periods and the limited outlook from your room. Regarding elevator access, the system is part of the hotel’s security arrangements and restricts access to guest floors. We understand, however, that this may have been inconvenient when members of the same travelling party were staying on different floors. We also appreciate your comments regarding the warmth of our team’s service. Professional service should also feel welcoming and friendly, and your feedback will be shared with our Front Office team. Finally, we are sorry that the beverage offered as part of our room-cleaning reduction initiative was not to your liking. Your comments will be shared with the relevant team as we continue reviewing the guest experience associated with this programme. Thank you again for your candid feedback. Front Office Mercure Kyoto Station

Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations, particularly regarding the arrival experience, in-room amenities, the temperature in our public areas, and the breakfast experience. Regarding the welcome drink, this benefit is currently provided to ALL members from Silver status and above. As Classic membership does not include this benefit, a welcome drink was not included with your stay. We regret, however, if this was not clearly understood and contributed to your disappointment. We also appreciate your comments regarding the in-room coffee facilities and the temperature in our common areas. In addition, we are sorry that you did not feel the breakfast offered sufficient value for its price, and we have noted your comments regarding both the quality and service hours. At the same time, we appreciate your positive ratings of our team, check-out experience, Wi-Fi, and concierge service. Thank you again for your detailed feedback. Your comments will be shared with the relevant teams as we continue working to improve the overall guest experience. Front Office Mercure Kyoto Station

Dear guest, Thank you very much for your wonderful review following your stay at Mercure Kyoto Station. We are delighted to hear that you had a comfortable stay and appreciated our convenient location, just a short walk from Kyoto Station. It is also wonderful to know that you found your room spacious, comfortable, and clean throughout your stay. Your kind words about our staff are especially appreciated. We are very pleased that their friendly, attentive, and welcoming service contributed to making your stay enjoyable. Your recommendation is a great encouragement to our entire team. We hope to have the pleasure of welcoming you back to Kyoto for another comfortable and memorable stay. Mercure Kyoto Station

Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, the spaciousness and cleanliness of your room, as well as the overall atmosphere of the hotel. We are also very pleased to know that you appreciated the variety and quality of our breakfast selection, and we truly appreciate your recommendation of our hotel. Your feedback is very valuable to us, and we will continue working to provide an even more enjoyable and comfortable experience for all our guests. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Kind regards, Mercure Kyoto Station Team