Peppers Manor House 4.5 stars

Customer review rating (ALL Rating) 4.4/5 915 reviews

Peppers Manor House - Image 1
Peppers Manor House - Image 2
Peppers Manor House - Image 3
Peppers Manor House - Image 4
Kater Road, 2577 SUTTON FOREST, Australia

Description

Hotel extras

  • Set on a Country Estate with Beautiful, Lush Green Gardens

  • Swimming Pool, Golf Course, Tennis Courts

  • Katers Restaurant is open for Breakfast, Lunch and Dinner

  • Devonshire Tea, High Tea and Picnic Hampers available

  • Perfect for Private Weddings, Events and Meetings. Exclusively book the entire Country Estate

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Highland King

Photo out of - Highland King

Separate to the main house our modern Highland King Rooms feature a king bed or twin beds (on request), petite ensuite bathroom and a chaise lounge area for relaxing. Rooms feature views of the surrounding countryside from the shared verandah

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view moviesAdditional charge
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 2 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View
  • Most of the accommodation: Balcony
See availabilities

Located near the main house in a two-storey atrium Garden, spacious rooms with a Chaise lounge, writing desk, king bed or twin beds (on request), a spacious ensuite bathroom featuring separate walk in shower and full size bath

  • Views:

    Garden View

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view moviesAdditional charge
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Situated upstairs in the atrium Garden Wing with 2 separate areas. Living space with a chaise lounge, desk and a small dining table, bedroom with king bed or twin beds (on request) and ensuite bathroom with separate walk in shower and full size bath

  • Views:

    Garden View

Max. number of persons
2
Area
From 42 m² / 452 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view moviesAdditional charge
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Elizabeth Broughton Suite

Photo out of - Elizabeth Broughton Suite

Located upstairs in the Main House and offering stunning views over the golf course and estate, the suite consists of two sunrooms, one bedroom with a king bed, a lounge room with a formal dining table and a bathroom with shower and spa bath..

  • Views:

    Garden View

Max. number of persons
2
Area
From 80 m² / 861 sq ft

Bedding

King size bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view moviesAdditional charge
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Highland Queen Family Room

Photo out of - Highland Queen Family Room

Our Family Highland rooms are based on interconnecting a Highland Queen and Highland King room. The two bathrooms have retained a 1920's sensibility enhanced with 21st century comforts including walk in showers.

  • Views:

    Garden View

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

Queen size bed(s) x1

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Garden Wing Family Room

Photo out of - Garden Wing Family Room

Our Family Garden Wing Deluxe rooms are based on two Interconnecting Garden Wing Deluxe rooms. The two large bathrooms have retained a 1920's style with separate walk in showers and decadent bathtubs. Located in the Garden Wing on the 1st Floor

  • Views:

    Garden View

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Peppers Manor House

Kater Road
2577 SUTTON FOREST
Australia

GPS:-34.57093, 150.34477

Telephone
Fax +61 2 4868 3257

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 43 rooms
  • 2 rooms for people with reduced mobility
  • 43 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Pool Table

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Catering

One Restaurant

One Bar

Breakfast

  • Buffet

Business

5 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Board games available

Well-being

Swimming Pool

  • Outside

Sports and leisure

Golf Additional charge

  • On site

Tennis

  • On site

Golf

  • Nearby
  • On site

KATERS RESTAURANT

Photo out of - KATERS RESTAURANT

In Katers Restaurant you can expect to see the very best of local Artisan produce, cooked with respect, using techniques old and new, dishes that showcase elegance and sophistication, refinement and flavours of our region.

Cooking style
Gourmet
Capacity
140
2577 Sutton Forest, Australia

Other informations

Payment

  • Cash
  • Credit card

In Katers Restaurant you can expect to see the very best of local Artisan produce, cooked with respect, using techniques old and new, dishes that showcase elegance and sophistication, refinement and flavours of our region.

Ideal for intermitre pre dinner drinks for up to 20 guests.

Let the sweeping Southern Highlands provide the perfect backdrop to your ceremony on the Plane Tree or Round Tree lawns. Set in the manicured gardens, The Summer House is a perfectly romantic venue.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  915 reviews

Customer review rating 3.5/5

Brendan G. Couples - Confirmed reviews ALL

Dear Brendan, Thank you for sharing your feedback following your recent stay with us. We are pleased to hear you enjoyed our beautiful location and the helpful service from our team. We sincerely apologise for the inconveniences you experienced. We understand how these details can impact an otherwise enjoyable stay, and we appreciate you bringing them to our attention. Your comments have been shared with the relevant teams for follow-up and improvement. We hope to have the opportunity to provide a smoother experience on your next visit. Warm regards, The Team at Peppers Manor House

Customer review rating 3.5/5

Dave C. Couples - Confirmed reviews ALL

Dear Dave, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our beautiful setting and accommodation. We are, however, disappointed to hear that breakfast did not meet your expectations. We sincerely apologise, particularly as this influenced your decision not to dine with us that evening. Your comments regarding the variety, cooking and presentation have been shared with our Food & Beverage team for review and improvement. We appreciate your honest feedback and hope to have the opportunity to provide you with a more enjoyable experience on a future stay. Warm regards, The Team at Peppers Manor House

Customer review rating 5.0/5

Andrew R. Couples - Confirmed reviews ALL

Dear Andrew, Thank you for your wonderful feedback and for choosing Peppers Manor House as part of your road trip. We are delighted to hear you enjoyed our beautiful property, location, food and excellent service. It is lovely to hear that Mitch and Lauren provided such great service during your stay. We will be sure to pass on your kind comments to them. Thank you for your continued loyalty and for your recommendation. We look forward to welcoming you back to Peppers Manor House on your next journey. Warm regards, The Team at Peppers Manor House

Customer review rating 3.5/5

Paul T. Couples - Confirmed reviews ALL

Dear Paul, Thank you for taking the time to share your detailed feedback. We are pleased to hear you enjoyed our country setting, charming ambience and the service provided by Mitchell at the front desk. We sincerely apologise that several aspects of your stay fell short of expectations. Your comments regarding the in-room amenities and food quality have been noted and shared with the relevant teams for attention. We understand your concerns regarding the overall experience and appreciate you highlighting these areas, as they help us identify where improvements are needed. Thank you again for your honest feedback. We hope to have the opportunity to provide you with a more seamless experience in the future. Warm regards, The Team at Peppers Manor House

Customer review rating 2.0/5

Jayden V. D. Families - Confirmed reviews ALL

Dear Jayden V. D., Thank you for taking the time to share your feedback. We are very sorry that your stay did not meet the standard you expected. In particular, we sincerely apologise for the level of dust in your room. This is certainly not the level of cleanliness we aim to provide, and your comments will be shared with our Housekeeping team for review and follow-up. We also apologise for the issues you experienced with the Wi-Fi and television. We understand how frustrating this would have been, particularly when it resulted in you having to leave the hotel to access entertainment elsewhere. We have also noted your feedback regarding complimentary water and the breakfast selection, including the need for more options for guests with dietary requirements. While we are pleased that our team was able to assist with separating the beds, we regret that the overall room experience affected your stay so significantly. Thank you again for bringing these matters to our attention. Your feedback is important to us and will help us identify areas where we need to improve. Warm regards, Peppers Manor House Team

Dear Brendan, Thank you for sharing your feedback following your recent stay with us. We are pleased to hear you enjoyed our beautiful location and the helpful service from our team. We sincerely apologise for the inconveniences you experienced. We understand how these details can impact an otherwise enjoyable stay, and we appreciate you bringing them to our attention. Your comments have been shared with the relevant teams for follow-up and improvement. We hope to have the opportunity to provide a smoother experience on your next visit. Warm regards, The Team at Peppers Manor House

Customer review rating 3.5/5

Dave C. Couples - Confirmed reviews ALL

Great accommodation, and beautiful setting etc, we were just pretty disappointed in the breakfast, it was actually quite poor in my opinion especially for the setting and expectation, in fact the breakfast changed our minds about having dinner in the restaurant that evening.

Dear Dave, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our beautiful setting and accommodation. We are, however, disappointed to hear that breakfast did not meet your expectations. We sincerely apologise, particularly as this influenced your decision not to dine with us that evening. Your comments regarding the variety, cooking and presentation have been shared with our Food & Beverage team for review and improvement. We appreciate your honest feedback and hope to have the opportunity to provide you with a more enjoyable experience on a future stay. Warm regards, The Team at Peppers Manor House

Customer review rating 5.0/5

Andrew R. Couples - Confirmed reviews ALL

2 week road trip to Coffs Harbour at AVC Pacific Bay resort so 2 night stay on way up at Sebel Bowral and then 2 nights at Peppers on the way back: great chance to use All Explorer discounts.

Dear Andrew, Thank you for your wonderful feedback and for choosing Peppers Manor House as part of your road trip. We are delighted to hear you enjoyed our beautiful property, location, food and excellent service. It is lovely to hear that Mitch and Lauren provided such great service during your stay. We will be sure to pass on your kind comments to them. Thank you for your continued loyalty and for your recommendation. We look forward to welcoming you back to Peppers Manor House on your next journey. Warm regards, The Team at Peppers Manor House

Customer review rating 3.5/5

Paul T. Couples - Confirmed reviews ALL

Nice comfortable country location with charming ambience. Alot of positive aspects ......but not 4.5 star accommodation. Simple things like no spoon for stirring your coffee/ tea in your room. Toilet cistern making noise refilling for long periods, no bathrobes in wardrobes, iron letting out black particles, sirloin steak cooked medium instead of medium rare, no wifi connection from room.

Dear Paul, Thank you for taking the time to share your detailed feedback. We are pleased to hear you enjoyed our country setting, charming ambience and the service provided by Mitchell at the front desk. We sincerely apologise that several aspects of your stay fell short of expectations. Your comments regarding the in-room amenities and food quality have been noted and shared with the relevant teams for attention. We understand your concerns regarding the overall experience and appreciate you highlighting these areas, as they help us identify where improvements are needed. Thank you again for your honest feedback. We hope to have the opportunity to provide you with a more seamless experience in the future. Warm regards, The Team at Peppers Manor House

Customer review rating 2.0/5

Jayden V. D. Families - Confirmed reviews ALL

The experience was at a nice location, elegant. However, I believe the rooms need to have more care to them. For the price your spending for a 5 star hotel, i would expect complimentary water, a tv that works, internet that works and a space that allows you to open windows because it was incredibly dusty. There was a built up dust on top of the lamps and once the curtains were moved it turned into a dust cloud. The team were great when asked for the bed to be separated into two. However, the air felt heavy due to the dust..

Dear Jayden V. D., Thank you for taking the time to share your feedback. We are very sorry that your stay did not meet the standard you expected. In particular, we sincerely apologise for the level of dust in your room. This is certainly not the level of cleanliness we aim to provide, and your comments will be shared with our Housekeeping team for review and follow-up. We also apologise for the issues you experienced with the Wi-Fi and television. We understand how frustrating this would have been, particularly when it resulted in you having to leave the hotel to access entertainment elsewhere. We have also noted your feedback regarding complimentary water and the breakfast selection, including the need for more options for guests with dietary requirements. While we are pleased that our team was able to assist with separating the beds, we regret that the overall room experience affected your stay so significantly. Thank you again for bringing these matters to our attention. Your feedback is important to us and will help us identify areas where we need to improve. Warm regards, Peppers Manor House Team

Customer review rating 4.5/5

James M. Couples - Confirmed reviews ALL

We really enjoyed our stay & the staff were wonderful

Dear James, Thank you for taking the time to share such wonderful feedback following your stay with us. We are delighted to hear that you enjoyed your visit and found our team to be so welcoming and helpful. We are particularly pleased that Mark was able to assist you in making your stay more comfortable. We will be sure to pass your compliments on to our team. We are thrilled that you enjoyed your dining experience and found our bar team so helpful as well. We truly appreciate your support and look forward to welcoming you back to Peppers Manor House in the future. Warm regards, The Team at Peppers Manor House

Customer review rating 4.5/5

Lisa Z. Couples - Confirmed reviews ALL

Staff were amazing, very accommodating. Had a lovely, relaxing weekend stay. The manor & grounds were stunning! The Saturday markets in the grounds were an added delight.

Dear Lisa, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you had such a relaxing weekend and that our team made you feel welcome and well looked after. It is especially pleasing to know that you enjoyed the beauty of our Manor and grounds, as well as the added charm of our monthly Saturday markets. Your kind comments are greatly appreciated and will certainly be shared with our team. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, The Team at Peppers Manor House

Customer review rating 4.5/5

Gwen B. Friends - Confirmed reviews ALL

The only problem I saw was the shower head, when turned on sprayed the towells on the towel rack, needs adjusting so this doesn’t happen.

Dear Gwen, Thank you for taking the time to share your feedback. We’re delighted to hear that you had a great stay and found our team friendly and helpful. It’s also wonderful to know that you particularly enjoyed our breakfast. Thank you for bringing the issue with the shower head to our attention. We appreciate you highlighting this, and we will have our team check the positioning to ensure the towels on the rack are not affected. We appreciate your valuable feedback and hope to welcome you back to Peppers Manor House again soon. Warm regards, The Team at Peppers Manor House

Customer review rating 5.0/5

Ubolwan H. Couples - Confirmed reviews ALL

Comfortable room. Happy to see a family of ducks enjoying the grass and the pond .

Dear Ubolwan, Thank you for your wonderful review. We are delighted to hear that you enjoyed your comfortable room, and it is lovely to know that the family of ducks by the pond added a special touch to your stay. They are just gorgeous! Thank you also for your kind words about Susie and the rest of our team. We will be sure to share your lovely feedback with them. Thank you for your continued loyalty. We look forward to welcoming you back to Peppers Manor House for another relaxing stay. Warm regards, The Team at Peppers Manor House

Customer review rating 5.0/5

Robyn G. Solo - Confirmed reviews ALL

I really enjoyed my time at the house in the new building - and I appreciate everything you did to help

Dear Robyn, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time at Peppers Manor House and appreciated the beautiful grounds, stylish accommodation and old-world charm of the property. It is especially pleasing to know that our team was able to assist you and ensure all your needs were met. We also appreciate your interest in the history of the Manor House. Its heritage and character are a special part of the experience, and we hope you have the opportunity to discover more about it on your next visit. Thank you for your continued loyalty. We look forward to welcoming you back one day for another memorable stay. Warm regards, The Team at Peppers Manor House

Customer review rating 4.5/5

Lisa B. Couples - Confirmed reviews ALL

A quick weekend getaway

Dear Lisa, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your weekend getaway and had a comfortable stay at Peppers Manor House. It is wonderful to know that you were pleased with your accommodation and the service provided by our team. Thank you for choosing to spend your weekend with us. We hope to welcome you back for another relaxing getaway in the Southern Highlands soon. Warm regards, The Team at Peppers Manor House

Customer review rating 4.5/5

Rory L. Families - Confirmed reviews ALL

My son is getting married next month, so we took the opportunity for a father-son weekend of golf, fine dining, and no crowds. Peppers was just perfect for this, and has given us both a memory to last a lifetime. Thanks to Team Peppers!

Dear Rory, Thank you for sharing such a wonderful review with us. We are delighted that Peppers Manor House provided the perfect setting for such a special father-and-son weekend ahead of your son’s wedding. It is wonderful to hear that you enjoyed the golf, dining experience and peaceful surroundings, and we are especially pleased that your time together created a memory to last a lifetime. We apologise for the initial bedding setup not being as requested and are glad our team was able to rectify this promptly. Thank you for choosing Peppers Manor House for such a memorable occasion. We wish your son all the very best for his upcoming wedding and hope to welcome you both back again in the future. Warm regards, The Team at Peppers Manor House

Customer review rating 4.5/5

Marianne T. Families - Confirmed reviews ALL

Peppers was the perfect choice for our family 80th birthday party. The organisation was very good and the staff were lovely and all went to plan! Such a relaxed and well organised stay and event! So thank you to all the staff who participated to make our stay wonderful!

Dear Marianne, Thank you for sharing such lovely feedback with us. We are delighted that Peppers Manor House was the perfect setting for such a special 80th birthday celebration. It is wonderful to hear that your family enjoyed a relaxed and memorable stay and that the event was well organised and went according to plan. Thank you especially for recognising Carrie. We will be sure to share your kind words with her and the rest of the team who helped make your celebration so special. It was our pleasure to be part of such an important family occasion, and we hope to welcome you and your family back for another memorable celebration in the future. Warm regards, The Team at Peppers Manor House

Customer review rating 4.0/5

Mark H. Friends - Confirmed reviews ALL

We did the Play and Stay package and it was fairly priced and very decent.

Dear Mark, Thank you for taking the time to share your feedback with us. We are delighted to hear that you and your friends had a great time and enjoyed our Play and Stay package. It is wonderful to know that our team was helpful throughout your experience. Thank you for recommending us, and we hope to welcome you and your friends back to Peppers Manor House for another enjoyable stay. Warm regards, The Team at Peppers Manor House

Customer review rating 4.5/5

Dennis M. Friends - Confirmed reviews ALL

A lovely place to relax and be pampered. The facilities and gardens were beautiful and relaxing. Staff were always there to assist with a smile and could not do enough for us.

Dear Dennis, Thank you for sharing such lovely feedback about your stay with us. We are delighted to hear that you and your friends enjoyed the beautiful gardens and relaxing atmosphere of Peppers Manor House. It is especially wonderful to know that our team made you feel well looked after throughout your stay. Thank you for your special recognition of Carrie and Jamie. We are very pleased to hear that their friendly, gracious and helpful service made such a positive impression, and we will be sure to share your kind words with them. We truly appreciate your feedback and look forward to welcoming you and your friends back for another relaxing stay. Warm regards, The Team at Peppers Manor House

Customer review rating 2.0/5

James G. Families - Confirmed reviews ALL

Room was okay, comfortable and clean. But the breakfast option was so average you had to laugh.

Dear James, Thank you for taking the time to share your feedback with us. We are very sorry to hear that your overall experience did not meet your expectations, particularly with our breakfast offering. While we are pleased that you found your room comfortable and clean, we sincerely apologise that the breakfast selection fell well below the standard you expected from us. We understand your disappointment, and your comments have been taken seriously. We will share your feedback with our Food & Beverage team as we continue to review and improve the breakfast experience we provide to our guests. Thank you again for your honest feedback. We hope we have the opportunity to welcome you back in the future and provide you with a much better experience. Warm regards, The Team at Peppers Manor House

Customer review rating 5.0/5

Jacolyn W. Couples - Confirmed reviews ALL

Enjoyable

Dear Jacolyn, Thank you for your wonderful review. We are delighted to hear that you had an enjoyable stay and appreciated the charm and quality of Peppers Manor House. It is wonderful to know that you had a positive experience across all aspects of your visit. Thank you for choosing to stay with us. We look forward to welcoming you back again soon. Warm regards, The Team at Peppers Manor House

Customer review rating 4.5/5

Herbert H. Couples - Confirmed reviews ALL

We were very happy with our experience at the manor house. The staff were friendly and helpful. The PowerPoints were very low which made it difficult to plug in an oblong plug.

Dear Herbet, Thank you for your lovely feedback. We are delighted to hear that you enjoyed the beautiful surroundings, spacious room, and breakfast. It’s also wonderful to know that our local bunnies and crimson rosellas added a special touch to your stay. They are simply gorgeous. Thank you for choosing Peppers Manor House, and we hope to welcome you back for another enjoyable stay in the Southern Highlands. Warm regards, The Team at Peppers Manor House

Customer review rating 3.0/5

Neil T. Friends - Confirmed reviews ALL

Accomodation good standard. Too cold to use the facilities so had to drive to local attractions.TV hopeless - poor programme choice and remote next to useless. Had a steak at the restaurant which was overcooked. Meal was arty crafty presentation and poor value for the price.

Dear Neil, Thank you for taking the time to share your feedback with us. We are very sorry that your stay did not fully meet your expectations. While we are pleased that you found the accommodation comfortable and enjoyed the breakfast, we sincerely apologise for the disappointments you experienced during your visit. We are particularly sorry about the issues with the television and remote, as well as your experience in our restaurant. An overcooked steak is certainly not the standard we aim to provide, and we regret that you also felt the overall dining experience did not represent good value. Your comments are important to us and will be shared with our relevant teams so we can review these areas and make improvements. We hope we have the opportunity to welcome you back and provide you with a much better experience. Warm regards, The Team at Peppers Manor House

Customer review rating 4.5/5

Karen V. Couples - Confirmed reviews ALL

We were pleased we chose the Manor. The staff were excellent. Kelly was especially welcoming and informative. We had dinner at Kate's which is in the manor. The food was delicious also there are other venues to eat close by. I recommend visiting Retland Park which Kelly mentioned to me. We'll worth the visit. I recommend staying here.

Dear Karen, Thank you for your lovely feedback. We are delighted to hear that you enjoyed your stay at Peppers Manor House and had a wonderful dining experience at Katers Restaurant. It is especially pleasing to hear your kind words about Kellie and the excellent service provided by our team. We will be sure to share your comments with her. Thank you for recommending us, and we look forward to welcoming you back for another relaxing stay in the Southern Highlands. Warm regards, The Team at Peppers Manor House

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