Dear Pam, Thank you for taking the time to share your feedback and for rating your stay 90/100. We're delighted to hear that you enjoyed your spacious family getaway and appreciated the fantastic views, generous apartment layout, and overall value for money. It's wonderful to know that the apartment worked well for your family's needs and provided an enjoyable stay. Thank you also for your kind comments about our team. We are especially pleased to hear that Ashleigh at Reception made a positive impression. We will be sure to pass on your compliments, as recognition like this means a great deal to our staff. We appreciate your feedback regarding the condition of the apartment. While we're pleased you enjoyed your accommodation overall, we understand your comments about the carpet and paintwork, and we will take these into consideration as we continue to improve our apartments. We're also sorry to hear about your experience with the WiFi and that you were unable to access the service during your stay. We understand how frustrating this would have been and appreciate you bringing it to our attention. Thank you for sharing your booking experience as well. We're pleased that our hotel team was able to assist you directly and make the booking process comfortable and straightforward. We truly appreciate your recommendation and hope to welcome you and your family back to BreakFree Moroccan Surfers Paradise for another enjoyable stay in the future. Kind regards,

Dear Dietmar, Thank you for taking the time to share your feedback and for rating your stay 90/100. We're delighted to hear that you enjoyed your stay and found our location convenient. It's wonderful to know that you found the bed comfortable, appreciated the complimentary underground parking, and enjoyed the convenience of the fast lift. We're also pleased that you felt the apartment offered good value for money and that you would choose to stay with us again. Thank you for your honest feedback regarding the apartment's condition. While we're pleased that everything was functional during your stay, we appreciate your comments about the dated carpets and furnishings, and we will take these observations into consideration as we continue to improve our apartments. We also apologise for the confusion caused by the departure instructions being delivered so late in your stay. We completely understand how stressful it must have been to receive this information just before your early morning departure. Your suggestion to provide these details at check-in is very helpful, and we will review how this information is communicated to future guests. Thank you as well for your comments regarding the pocket WiFi. We're sorry the initial device was not working, but we're pleased our reception team was able to provide a replacement the following day. As an ALL Classic member, we sincerely appreciate your loyalty and thank you for recommending us to your family and friends. We are delighted that our team contributed positively to your stay and look forward to welcoming you and your partner back to BreakFree Moroccan Surfers Paradise in the future. Kind regards,

Dear Mark, Thank you for taking the time to share your feedback and for rating your stay 90/100. We are delighted to hear that you enjoyed our great location and found your apartment clean, comfortable, and enjoyable during your stay. It's also wonderful to know that our reception team made such a positive impression. Your kind words are greatly appreciated and will be shared with the team. A special thank you for recognising Courtney. She will be thrilled to hear that her service contributed to your positive experience. We're pleased that you found booking through the ALL App simple and convenient, and we sincerely thank you for your loyalty as an ALL Classic member. We also appreciate your feedback regarding the apartment condition. While we're delighted that you found it clean and tidy, we understand your comments about refurbishment and will take this into consideration as we continue to improve our apartments and facilities. Thank you again for your recommendation and valuable feedback. We look forward to welcoming you and your partner back to BreakFree Moroccan Surfers Paradise for another enjoyable stay in the future. Kind regards,

Dear Leanne, Thank you for taking the time to share your feedback and for rating your stay 90/100. We are delighted to welcome you back for your second stay with us and to hear that you and your multi-generational family once again enjoyed your time at BreakFree Moroccan Surfers Paradise. It's wonderful to know that our location and pool facilities continue to be standout features of your stay. We're also pleased that you found your accommodation comfortable and that our team, particularly our Reception staff, helped make your experience an enjoyable one. Your kind comments will be shared with the team. Thank you for your honest feedback regarding the WiFi service. We completely understand how important reliable internet access can be, especially when travelling with young children and family members who may wish to stream entertainment during their stay. We apologise that the connection speed and performance did not meet your expectations, and we appreciate you bringing this to our attention. Your comments have been noted and shared with the relevant team as we continue to work on improving this service. As an ALL Classic member, we sincerely appreciate your loyalty and thank you for your recommendation. We are delighted that, despite the WiFi challenges, you had another great stay with us. We look forward to welcoming you and your family back to BreakFree Moroccan Surfers Paradise for a third visit in the future. Kind regards,

Dear Steven, Thank you for your wonderful review and for awarding us a perfect 100/100 rating. We are absolutely delighted to hear that your stay was once again a 10 out of 10 and that our accommodation contributed to a relaxing and enjoyable holiday. Nothing makes us happier than knowing our guests continue to return and enjoy consistently positive experiences. We're especially pleased to hear your kind comments about our team. Thank you for recognising Janelle for her outstanding service and assistance with your bookings. We will be sure to pass on your lovely feedback, and we know she will be delighted to hear that her efforts helped make your stay so memorable. It's also wonderful to know that you found the booking process easy, your apartment clean and comfortable, and that our housekeeping team maintained high standards throughout your stay. Your recognition of our ongoing sustainability initiatives and improvements to the property is greatly appreciated. As an ALL Silver member, thank you for your continued loyalty and for recommending both our resort and the ALL loyalty programme to your family and friends. We truly value your support and look forward to welcoming you back to BreakFree Moroccan Surfers Paradise for another relaxing holiday very soon. Kind regards,

Dear Debra, Thank you for taking the time to share your feedback and for rating your stay 90/100. We're delighted to hear that you and your family enjoyed our great location, facilities, and friendly service. It's wonderful to know that you found your apartment spacious and clean, and that our convenient location provided easy access to the patrolled beach, restaurants, and shops. We are especially pleased to hear that our team was able to assist with your late check-in arrangements. Providing seamless service and clear communication is very important to us, so it's fantastic to know that the process was handled smoothly and met your expectations. Thank you also for your suggestion regarding tissues in the apartment. We appreciate all guest feedback, no matter how small, as it helps us identify ways to further enhance the guest experience. We also appreciate your comments regarding the apartment being a little tired in places, and we'll continue to review opportunities for ongoing improvements while maintaining the comfort and cleanliness our guests expect. As an ALL Gold member, thank you for your loyalty and for recommending us to your family and friends. We truly appreciate your kind feedback and look forward to welcoming you and your family back to BreakFree Moroccan Surfers Paradise for another enjoyable stay. Kind regards,

Dear Ian, Thank you for taking the time to share your feedback and for your continued support of BreakFree Moroccan Surfers Paradise. We're delighted to hear that your stays are always pleasant and that you continue to enjoy our fantastic location in the heart of Surfers Paradise. It's also wonderful to know that our team contributed positively to your experience, and we're especially pleased to hear your comments about Janelle. We agree, it's great to have her back, and we'll be sure to share your kind words with her. As an ALL Platinum member, we sincerely appreciate your loyalty and thank you for choosing to stay with us during your business travels. We do, however, apologise for the issues you experienced with the WiFi during your stay. We understand how important reliable internet access is, particularly when travelling for business, and we regret that the allocated modem was not working as expected. Your feedback has been noted and shared with the relevant team for review. Thank you again for your valuable feedback and recommendation. We look forward to welcoming you back to BreakFree Moroccan Surfers Paradise for another pleasant stay in the future. Kind regards,

Dear Blair, Thank you for your wonderful review and for awarding us a perfect 100/100 rating. We are delighted to hear that you and your family enjoyed your stay and loved our fantastic location. Being just a short walk from the heart of Surfers Paradise while offering spectacular ocean views is something we're very proud of, and we're thrilled that it helped make your stay memorable. It's also fantastic to know that you were pleased with your accommodation and found it clean and comfortable. We greatly appreciate your recommendation and your loyalty as an ALL Classic member. We do, however, apologise for the difficulties you experienced with the portable WiFi modem. We understand how frustrating it would have been to have the device work initially and then fail to reconnect properly. Your feedback regarding both the ease of access and connection speed has been noted and shared with the relevant team as we continue to improve this service for our guests. Thank you again for your valuable feedback. We truly appreciate your support and look forward to welcoming you back to BreakFree Moroccan Surfers Paradise for another enjoyable stay with those amazing views. Kind regards,

Dear Darleen, Thank you for your wonderful review and for awarding us a perfect 100/100 rating. We are thrilled to hear that you had an amazing stay and that there was so much to love about your experience with us. It's fantastic to know that our central location, comfortable accommodation, resort facilities, and smooth check-in and check-out process all contributed to an enjoyable getaway. We're especially grateful for your recommendation and delighted to hear that you plan to return. There is no greater compliment than knowing a guest would choose to stay with us again. Thank you also for your constructive feedback regarding the apartment. While we're pleased you found it clean and tidy overall, we appreciate your comments about some dated areas and bathroom wear. Feedback like yours helps us identify opportunities for future improvements to our apartments. We're also pleased that our sustainability initiatives resonated with you and that you were happy to reuse your towels and linen during your stay. Your support in helping us reduce our environmental impact is greatly appreciated. Thank you again for your kind words. We look forward to welcoming you back to BreakFree Moroccan Surfers Paradise for another memorable stay in the near future. Kind regards,

Dear Elliot, Thank you for your wonderful review and for awarding us a perfect 100/100 rating. Congratulations on your honeymoon, and thank you for choosing BreakFree Moroccan Surfers Paradise to be part of such a special occasion. We are delighted to hear that your stay was incredible from start to finish and that our reception team helped make your experience so memorable. It is fantastic to know that you enjoyed the complimentary room upgrade and found the apartment spacious, comfortable, and well-equipped for your 9-night stay. Having the convenience of a full kitchen, washing machine, and dryer can certainly make a longer stay feel like a home away from home, and we're pleased these amenities added to your enjoyment. We greatly appreciate your kind words about our team, particularly the young lady at Reception and our Manager. We will be sure to pass along your compliments, as they will be thrilled to know their efforts and hospitality made such a positive impression. Thank you also for sharing your constructive feedback regarding the bathroom odour, carpet condition, and swollen door frames. We apologise for these maintenance issues and appreciate you bringing them to our attention. Your comments have been noted and will be shared with the relevant teams for review and follow-up. We're also delighted to hear that you valued our sustainability initiatives and made use of the recycling facilities during your stay. Thank you for supporting these efforts. As an ALL Classic member, we sincerely appreciate your loyalty and are thrilled that you would recommend both our resort and the ALL loyalty programme to your family and friends. Thank you again for your thoughtful review. We wish you both all the best for the future and look forward to welcoming you back to BreakFree Moroccan Surfers Paradise for another memorable stay. Kind regards,

Dear Guest, Thank you for your wonderful review and for awarding us a perfect 100/100 rating. We are delighted to hear that you and your family had such a comfortable and enjoyable stay with us. It is especially rewarding to read your kind comments about the team member who welcomed you on arrival. Providing genuine, friendly service is what we strive for, and we're thrilled that she helped make your experience memorable from the moment you arrived. From storing your luggage and keeping you updated on your room status to sharing local recommendations and WiFi information, it is wonderful to know she made you feel so welcome. We're also pleased that you enjoyed the stunning views and that the fireworks on your final evening made your stay even more special. Moments like these often create lasting holiday memories, and we're delighted to have been part of that experience. Thank you for your positive feedback regarding the cleanliness, accommodation, WiFi, and overall convenience of the apartment. We appreciate your comments that the apartment was a little dated, and we value this feedback as we continue to improve our property. As an ALL Gold member, we sincerely thank you for your loyalty and are delighted that you would recommend both our resort and the ALL loyalty programme to your family and friends. Thank you again for your kind words and support. We look forward to welcoming you and your family back to BreakFree Moroccan Surfers Paradise for another memorable stay. Kind regards,

Dear Hilana, Thank you for taking the time to share your feedback following your recent family stay with us. We are delighted to hear that you had a lovely stay overall and that you enjoyed our excellent location. Being close to everything Surfers Paradise has to offer is one of our greatest advantages, and we're pleased it helped make your visit enjoyable. It's also wonderful to know that you found your apartment spacious and comfortable, providing the perfect setting for your family holiday. We appreciate your kind comments about the property and are pleased that you found it beautiful and enjoyable overall. At the same time, we sincerely apologise that the cleanliness of the balcony and windows did not meet your expectations. Your feedback is important to us, and we have shared your comments with our housekeeping team to ensure greater attention is given to these areas moving forward. As an ALL Gold member, we thank you for your loyalty and appreciate your positive ratings for our team, accommodation, arrival experience, check-out process, and WiFi service. Thank you again for your valuable feedback. We are pleased that, despite the cleanliness concerns, you enjoyed your stay and we look forward to welcoming you and your family back to BreakFree Moroccan Surfers Paradise in the future. Kind regards,

Dear Jessica, Thank you for your wonderful review and for awarding us a perfect 100/100 rating. We are truly honoured to hear that BreakFree Moroccan has been your holiday destination for many years and has become your "home away from home." There is no greater compliment than the loyalty of returning guests, and we sincerely appreciate your continued support. We're delighted that you continue to enjoy our prime location and the spectacular views from the Esplanade Tower. Being close to everything Surfers Paradise has to offer while enjoying those stunning ocean views is exactly what makes a Gold Coast holiday so special. Thank you also for your kind comments about our booking process and the flexibility of being able to book now and pay later. We're pleased this helps make planning your holidays easier and more enjoyable. It is especially rewarding to hear such wonderful feedback about our team. We will be sure to share your comments with our check-in staff, who will be delighted to know their assistance with your luggage and parking arrangements helped make your arrival experience so positive. We appreciate you bringing the odour from the toilet drain to our attention. As you have noted that this has occurred during previous stays in the same apartment, we will ensure this feedback is passed on to our maintenance team for further investigation. Thank you also for your comments regarding the WiFi connection. We understand how frustrating intermittent disconnections and slower speeds during peak periods can be, and we appreciate your feedback as we continue to improve this service. As an ALL Silver member, thank you for your loyalty and for recommending both our resort and the ALL loyalty programme. We look forward to welcoming you and your family back to BreakFree Moroccan Surfers Paradise for many more memorable holidays to come. Kind regards,

Dear Lauren, Thank you for taking the time to share your wonderful feedback and for rating your stay 90/100. We are delighted to hear that you enjoyed the great views and had such a pleasant stay with us. It's wonderful to know that despite finding the apartment a little dated, you found it clean, quiet, spacious, and comfortable. We're especially pleased that you found the bed comfortable and enjoyed our indoor pool, spa, and sauna facilities. Thank you for your kind comments regarding the cleanliness of the apartment. Receiving a perfect score and hearing that you "could not fault the cleanliness" is fantastic feedback and will be shared with our housekeeping team. We're also delighted that you enjoyed the discounted breakfast option at Mantra, and that our team made a positive impression with their friendly and helpful service throughout your stay. As an ALL Gold member, we sincerely appreciate your loyalty. It's wonderful to hear that you felt recognised during your stay and enjoyed the welcome amenities, complimentary WiFi dongle, welcome note, drinks, snacks, and room upgrade. Providing meaningful recognition to our valued members is very important to us. Thank you again for your recommendation and valuable feedback. We look forward to welcoming you back to BreakFree Moroccan Surfers Paradise for another enjoyable stay in the future. Kind regards,

Dear Katrice, Thank you for taking the time to share your feedback and for rating your stay 90/100. We're delighted to hear that you enjoyed our great location, spacious apartment, and the amenities provided. It's wonderful to know that you found the apartment well equipped with everything you needed for a comfortable stay and that our team made a positive impression with their friendly service. We appreciate your feedback regarding the balcony of Apartment 253 not receiving morning or afternoon sun. We understand this was a little disappointing and thank you for sharing your thoughts. The aspect and outlook of our apartments can vary throughout the building, and your comments are valuable for helping future guests select the accommodation that best suits their preferences. As an ALL Classic member, we sincerely appreciate your loyalty and are thrilled to hear that you would recommend us to family and friends. It's also wonderful to receive such positive ratings for your booking experience, check-in, our team, check-out, and our sustainability efforts. Thank you again for your kind comments. We look forward to welcoming you back to BreakFree Moroccan Surfers Paradise for another great stay in the future. Kind regards,