Mercure Makkah Aziziah

Customer review rating (ALL Rating) 4.4/5 1,387 reviews

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Mercure Makkah Aziziah - Image 1
Mercure Makkah Aziziah - Image 2
Mercure Makkah Aziziah - Image 3
Mercure Makkah Aziziah - Image 4
6541 Kulliyyat Al Banat, Al Jamiah Mecca 24243, Makkah Al Taif Road, 24243 MAKKAH, Saudi Arabia

Description

Hotel extras

  • Easy Access to Masjid Al Haram, 10 minutes away

  • 24 hours Complimentary Shuttle Service

  • Close to key attractions and shopping hub, Public Transportation also available

  • Wide variety of Food & Beverages Offerings

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with twin beds

Photo out of - Classic Room with twin beds

Modern and specious room measuring 269 sq. ft (25 m²) with everything you need: Central air conditioning, laptop-size safe, minibar (free bottle of water on arrival) , tea and coffee making facilities. Free WIFI. Shower and 02 single beds

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Single sofa bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Shoe polisher
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Single sofa bed(s) and 2 x Single bed(s)
See availabilities

Modern and specious room measuring 280 sq. ft (26 m²) with everything you need: Central air conditioning, laptop-size safe, minibar (free bottle of water on arrival) , tea and coffee making facilities. Free WIFI. Shower and 02 single beds+sofa bed

Max. number of persons
3
Area
From 26 m² / 279 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Shoe polisher
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Modern and specious room measuring 290 sq. ft (27 m²) with everything you need: Central air conditioning, laptop-size safe, minibar (free bottle of water on arrival) , tea and coffee making facilities. Free WIFI. Shower and 03 single beds+01 sofa bed

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Single bed(s) x3

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Computer

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Satellite/cable colour TV
  • 15,4'/39 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Shoe polisher
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Makkah Aziziah

6541 Kulliyyat Al Banat, Al Jamiah Mecca 24243, Makkah Al Taif Road
24243 MAKKAH
Saudi Arabia

GPS:21.3998527, 39.8627731

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 398 rooms
  • 4 rooms for people with reduced mobility
  • 398 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • Arabic
  • English
  • French

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Business

2 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Well-being

Fitness Center

  • On site
  • On site

AL SAFA RESTAURANT

Photo out of - AL SAFA RESTAURANT

International culinary delights carved into breakfast, lunch, and dinner buffet, fused in oriental ambiance, Try the à la carte menu featuring fine international menu during lunch and dinner.

Cooking style
Barbecue
24243 Makkah, Saudi Arabia

International culinary delights carved into breakfast, lunch, and dinner buffet, fused in oriental ambiance, Try the à la carte menu featuring fine international menu during lunch and dinner.

Stay in shape at our 24-hour state-of-the-art gym equipped with modern exercise machines, including treadmills, stationary bikes, elliptical trainers, and free weights.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,387 reviews

Customer review rating 3.5/5

Mohamed B. Families - Confirmed reviews ALL

Dear Guest, We apologize for the issue with the air conditioning and for the misunderstanding regarding the room location. We understand your disappointment and regret that the room did not meet your expectations. Your feedback has been noted and will be shared with the relevant team to help us improve our service and communication. Kind regards, **Nada Abdulgafoor** **Guest Relations Team**

Customer review rating 1.5/5

Esmat A. Solo - Confirmed reviews ALL

Dear Esmat A., Thank you for sharing your feedback. We understand your concerns regarding the importance of time and the associated costs. It is our policy to ensure that all services provided are valued, and we appreciate your insights in this regard. With Kind Regards, Raed Saigh. Guest Relation Team.

Customer review rating 2.0/5

Mohammed A. H. B. Families - Confirmed reviews ALL

Dear , Mohammed A. H. B. Thank you for taking the time to share your feedback regarding your recent stay at Mercure Makkah Aziziah. We sincerely apologize for the coordination issues you faced during your visit. It is regrettable to hear that your room assignment did not meet your expectations and that the resolution process was prolonged. We understand how essential effective communication is, especially during a guest's stay, and we appreciate your insights. Furthermore, we acknowledge your concerns regarding the parking process. Our intention is to ensure a seamless experience for all guests, especially those staying for extended periods. Your comments regarding the access system will be reviewed as we continuously strive to enhance our services. We value your feedback, as it allows us to identify areas for improvement. Thank you once again for your comments, and we hope to have the opportunity to serve you better in the future. Best regards, Raed Saigh. Guest Relation Team.

Customer review rating 5.0/5

Anber M. U. Solo - Confirmed reviews ALL

Dear Anber M. U., Thank you for your kind words regarding your recent stay at Mercure Makkah Aziziah. We are delighted to hear that you had a memorable experience, particularly due to the exceptional service provided by our Reception Team. Mr. Ali's warm and gracious demeanor is indeed commendable, and we are pleased that he made a positive impression during your visit. Your appreciation of our location and hospitality is truly valued, and we look forward to welcoming you back in the future. Best regards, Raed Saigh. Guest Relation Team.

Customer review rating 4.5/5

Maleeha A. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We apologize for the initial delay and shuttle service issue. We’re pleased to know that our team responded promptly and resolved the matter to your satisfaction. It’s wonderful to hear that you had a very good overall experience and appreciated our staff. We look forward to welcoming you back to Mercure Hotel Makkah. Kind regards, **Nada Abdulgafoor** **Guest Relations Team**

Dear Guest, We apologize for the issue with the air conditioning and for the misunderstanding regarding the room location. We understand your disappointment and regret that the room did not meet your expectations. Your feedback has been noted and will be shared with the relevant team to help us improve our service and communication. Kind regards, **Nada Abdulgafoor** **Guest Relations Team**

Customer review rating 1.5/5

Esmat A. Solo - Confirmed reviews ALL

Need money for everything

Dear Esmat A., Thank you for sharing your feedback. We understand your concerns regarding the importance of time and the associated costs. It is our policy to ensure that all services provided are valued, and we appreciate your insights in this regard. With Kind Regards, Raed Saigh. Guest Relation Team.

Customer review rating 2.0/5

Mohammed A. H. B. Families - Confirmed reviews ALL

The room itself was fine, but my overall experience was disappointing due to poor coordination among the staff and an inconvenient parking process. I had booked a double room, but upon arrival I was assigned a triple room. It took two days of repeatedly following up with reception before the issue was resolved. The most frustrating part was that every day there seemed to be different staff members on duty, and each person acted as if I had never raised the issue before. There was clearly a lack of communication and coordination among the reception team. Unfortunately, the same problem occurred when I was checking out. I had already paid for a late checkout, yet I received three separate calls asking whether I had extended my stay. Again, it seemed that information was not being properly shared between staff members. The parking situation was also quite inconvenient. Every time I entered the parking area, I was asked to provide my room number, and on several occasions I had to wait for security to arrive and open the gate. I stayed at the hotel for 13 nights, and having to go through the same process every single day became very frustrating. A better access system for long-term guests would greatly improve the experience. Overall, the room was acceptable, but the lack of staff coordination and the inefficient parking management significantly affected my stay.

Dear , Mohammed A. H. B. Thank you for taking the time to share your feedback regarding your recent stay at Mercure Makkah Aziziah. We sincerely apologize for the coordination issues you faced during your visit. It is regrettable to hear that your room assignment did not meet your expectations and that the resolution process was prolonged. We understand how essential effective communication is, especially during a guest's stay, and we appreciate your insights. Furthermore, we acknowledge your concerns regarding the parking process. Our intention is to ensure a seamless experience for all guests, especially those staying for extended periods. Your comments regarding the access system will be reviewed as we continuously strive to enhance our services. We value your feedback, as it allows us to identify areas for improvement. Thank you once again for your comments, and we hope to have the opportunity to serve you better in the future. Best regards, Raed Saigh. Guest Relation Team.

Customer review rating 5.0/5

Anber M. U. Solo - Confirmed reviews ALL

⭐️⭐️⭐️⭐️⭐️ A Truly Memorable Experience at Mercure Makkah My stay at Mercure Makkah was a truly memorable experience, and what made it even more special was the exceptional warmth and hospitality of the Reception Team. I would like to express my special and heartfelt appreciation to Mr Ali on Reception Desk Mr Ali was exceptionally warm and gracious, and his welcoming attitude made a beautiful first impression. Her kindness and professionalism are qualities that a guest remembers long after leaving the hotel.

Dear Anber M. U., Thank you for your kind words regarding your recent stay at Mercure Makkah Aziziah. We are delighted to hear that you had a memorable experience, particularly due to the exceptional service provided by our Reception Team. Mr. Ali's warm and gracious demeanor is indeed commendable, and we are pleased that he made a positive impression during your visit. Your appreciation of our location and hospitality is truly valued, and we look forward to welcoming you back in the future. Best regards, Raed Saigh. Guest Relation Team.

Customer review rating 4.5/5

Maleeha A. Families - Confirmed reviews ALL

At first there was delay and shuttle service problem, but after complaint the staff took instant action and sorted it out. Overall a very good experience and great staff.

Dear Guest, Thank you for sharing your feedback. We apologize for the initial delay and shuttle service issue. We’re pleased to know that our team responded promptly and resolved the matter to your satisfaction. It’s wonderful to hear that you had a very good overall experience and appreciated our staff. We look forward to welcoming you back to Mercure Hotel Makkah. Kind regards, **Nada Abdulgafoor** **Guest Relations Team**

Customer review rating 5.0/5

Ishmam A. Solo - Confirmed reviews ALL

This is the first time I've ever been to Medina and the first time staying in a novotel branded hotel. From the minute I was greeted at the door to how the reception treated me, my experience here has been nothing but short of fabulous. The breakfast options were plentiful and were absolutely delicious. The best part is the sunnah corner with talbina and being able to enjoy that while watching the expansion of Masjid Al Nawwawi. The bed was extremely comfortable and so were the pillows. Small things like having extra toiletries and great options for both lotion and soap really made the trip feel very welcoming. For anyone that is looking to stay in a place that is close to the Masjid, this is the best hotel for sure. I will be coming back inshallah..

Dear Guest, Thank you very much for your kind words and for sharing your experience with us. We’re delighted to know that you enjoyed your stay, our service, breakfast, and the comfort of your room. We would just like to clarify that the hotel you stayed at is **Mercure Hotel Makkah**, not Novotel in Madinah. We truly appreciate your visit and trust, and we look forward to welcoming you back to Mercure Hotel Makkah. Kind regards, **Nada Abdulgafoor** **Guest Relations Team**

Customer review rating 4.5/5

Maher A. Families - Confirmed reviews ALL

nice

Dear Guest, We truly appreciate your kind feedback. We’re delighted to know that you had a nice experience with us. We look forward to welcoming you back to Mercure Hotel Makkah. Kind regards, **Nada Abdulgafoor** **Guest Relations Team**

Customer review rating 4.5/5

Sami A. Families - Confirmed reviews ALL

Nice

Dear Sami A., Thank you for sharing your positive feedback. We are delighted to hear that you had a pleasant stay with us. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable experience. Best regards, Raed Saigh. Guest Relation Team.

Customer review rating 5.0/5

Shahab A. M. Families - Confirmed reviews ALL

Excellent stay at Mercure Makkah Aziziyah! The rooms were clean, spacious, and comfortable, and the staff was very polite, professional, and helpful. Great service, peaceful atmosphere, and a very family-friendly hotel. Overall, a wonderful experience and definitely recommended!

Dear Guest, We truly appreciate your wonderful feedback. We’re delighted to know that you enjoyed our clean, spacious, and comfortable rooms, as well as the professionalism and helpfulness of our team. It’s also great to hear that you appreciated the peaceful and family-friendly atmosphere. Your recommendation means a lot to us. We look forward to welcoming you back to Mercure Hotel Makkah for another enjoyable stay. Kind regards, **Nada Abdulgafoor** Guest Relations Team

Customer review rating 5.0/5

Ahamed S. B. M. K. Families - Confirmed reviews ALL

The stay at the hotel was good and comfortable. Services were good. The housekeeper Mr. Shahid was really good and polite. His hospitality and services was top. Cleanliness at its best.

عزيزي الضيف، نقدّر كلماتك الجميلة، ويسعدنا أن الخدمات كانت جيدة وأن الإفطار نال إعجابك. نتطلع إلى الترحيب بك مرة أخرى في فندق ميركيور مكة. مع خالص التحية، **Nada Abdulgafoor** فريق علاقات الضيوف

Customer review rating 5.0/5

Usman A. Solo - Confirmed reviews ALL

Good location, with local mosque just across the road. Regular free shuttle to Masjid Haram 24/7. Good variety at breakfast and dinner buffets.

Dear Usman A., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you appreciated our location, shuttle service, and dining options. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Raed Saigh. Guest Relation Team.

Customer review rating 5.0/5

Roqaya A. Friends - Confirmed reviews ALL

Speed check-in, the room is clean and maintained well, the service and staff cooperative and shuttle bus service available

Dear Guest, We truly appreciate your kind feedback. We’re pleased to know that you enjoyed the smooth check-in process, clean and well-maintained room, cooperative staff, and shuttle bus service to Haram. We look forward to welcoming you back to Mercure Hotel Makkah. Kind regards, **Nada Abdulgafoor** Guest Relations Team

Customer review rating 4.5/5

Afzaal A. Solo - Confirmed reviews ALL

This was my 3rd stay at this ALL property, and I had a pleasant overall experience during my Umrah trip. I would like to share both the highlights and a few areas that could use attention. *The Positives:* First and foremost, the price was excellent for what the hotel offers — truly great value for money. The rooms were clean and well-maintained, and the peaceful environment made it easy to rest after long days at the Haram. Having a mosque within the hotel itself was a wonderful convenience, and the public mosque just across the road made it even easier to pray on time. The breakfast was decent with a reasonable variety to start the day. What truly stood out, however, was the staff. From the front desk to housekeeping, the restaurant team, and the shuttle staff — everyone was genuinely positive, friendly, and helpful throughout. I would also like to give special recognition to the front desk team for acknowledging my ALL membership, which was a nice touch and made me feel valued as a guest. *Areas for Attention:* While the shuttle is free, the scheduling needs serious improvement. The hotel states the shuttle operates every 45 minutes, but there is no fixed roster indicating when that 45-minute window starts or ends. On several occasions, I would come downstairs only to be told the shuttle had just left. This made planning my trips to and from the Haram quite difficult and unpredictable. The two lifts in the hotel appeared to be in need of servicing or maintenance. They would jerk and make unpleasant noises on every trip, which was not only uncomfortable but also concerning from a safety perspective. In my room, the mini fridge seemed to be malfunctioning. It was also placed outside its designated compartment, and because of this, the internal light of the fridge would remain on throughout the night — even when all other lights were turned off — making it difficult to sleep in complete darkness. Additionally, the room kettle was quite rusty. I had to clean it more than five times before I could get it free from black debris, which is something that should be addressed by housekeeping. *Final Thoughts:* Despite these issues, the hotel offers strong value for money with clean rooms, a peaceful atmosphere, and an excellent team. Having stayed here 3 times now, I clearly see the potential and consistency in what the hotel does well, and I look forward to staying again in the future. If the shuttle scheduling, lift maintenance, and room amenities are improved, this would be an even better choice for Umrah pilgrims. I would still recommend it for budget-conscious travelers who prioritize cleanliness, quiet, and helpful service.

Dear Guest, We truly appreciate your detailed feedback and are especially grateful that you chose Mercure Hotel Makkah for your third stay. We’re delighted to know that you enjoyed the cleanliness, peaceful atmosphere, value for money, breakfast, and the service provided by our team. We also appreciate your kind recognition of our front desk team and their attention to your ALL membership. At the same time, we sincerely apologize for the inconveniences you experienced regarding the shuttle schedule, elevators, mini fridge, and kettle. Your comments have been shared with the concerned departments and management for review and appropriate action. Your continued trust and recommendation mean a lot to us, and we look forward to welcoming you again and providing an even better experience. Kind regards, **Nada Abdulgafoor** Guest Relations Team

Customer review rating 4.5/5

Alya A. Solo - Confirmed reviews ALL

Good

Dear Alya A., Thank you for your positive feedback. We are pleased to hear that you had a good experience during your stay. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best Regards, Raed Saiegh. Guest Relation Team.

Customer review rating 2.5/5

Mohamed A. Solo - Confirmed reviews ALL

No Slippers No mugs/ glasses No Iron / iron table No Bathrobes No Fruit basket / welcome package for gold member (was told it will be serviced) The shower floor has an apparent installation defect. It is hollow underneath and sinks when stepped on, indicating inadequate support.

Dear , Mohamed A. Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the shuttle service and the comfort of sleep. However, I regret that the amenities did not meet your expectations, and I acknowledge the concerns regarding the shower installation. We strive to provide a comfortable stay and appreciate your insights as we work to improve our offerings. Goodbye and best regards, Raed Saigh. Guest Relation Team.

Customer review rating 5.0/5

Bessma A. B. Families - Confirmed reviews ALL

Satisfied

Dear Guest, We truly appreciate your outstanding **100/100 rating**. We’re delighted to know that you had a wonderful experience with us. Your positive feedback is a great motivation for our team, and we look forward to welcoming you back to Mercure Hotel Makkah. Kind regards, **Nada Abdulgafoor** Guest Relations Team

Customer review rating 4.5/5

Haider A. Families - Confirmed reviews ALL

A calm & comfortable stay. Enjoyed it. Smooth check in. Good view & spacious rooms. Nice parking. Only 1 thing to improve is shuttle bus. Hv to wait a lot at transit bus station.must be some timing punctuality & coordination.

Dear Valued Guest, Thank you for sharing your detailed feedback with us. We are delighted to know that you enjoyed your calm and comfortable stay, smooth check-in, spacious room, good view, and convenient parking. We sincerely appreciate your valuable comment regarding the shuttle service. We apologize for the waiting time at the transit bus station and understand the importance of punctuality and better coordination. Your feedback will be shared with the concerned team for further review and improvement. We look forward to welcoming you back to Mercure Makkah Al Aziziyah and providing you with an even better experience. Kind regards, **Nada Abdulgafoor** Guest Relations Team

Customer review rating 4.5/5

Khadija T. Families - Confirmed reviews ALL

We always stay here the hotel experience is always great, clean, nice quiet place, quite relaxing and free parking is really great. only one issue we faced this time and last time as well, although before the shuttle time table used to be provided but now there is now schedule for shuttle for haram, so we had to wait there at haram bus stop for 45 minutes this was only uncomfortable experience other than this outstanding service.

Dear Khadija T., Thank you for your kind words regarding your recent stay at Mercure Makkah Aziziah. We are delighted to hear that you enjoyed the cleanliness and location of our hotel, as well as the free parking convenience. We appreciate your feedback regarding the shuttle service to the Haram. Your experience emphasizes the importance of clear communication, and we will take your comments into consideration as we review our services. We strive to provide our guests with a comfortable and enjoyable experience, and it is encouraging to know that you found the overall service outstanding. Thank you once again for your review. We look forward to welcoming you back in the future. Best regards, Raed Saiegh. Guest Relation Team.

Customer review rating 5.0/5

Mahmoud S. Solo - Confirmed reviews ALL

Comfortable and friendly

Dear Guest, Thank you for your kind feedback. We’re pleased to know that you found your stay comfortable and our team friendly and welcoming. We look forward to welcoming you back to Mercure Hotel Makkah. Kind regards, **Nada Abdulgafoor** Guest Relations Team

Customer review rating 3.5/5

Fathi H. Families - Confirmed reviews ALL

Satisfied with the shuttle, breakfast was worth, hygiene was poor

Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to know that you were satisfied with our shuttle service and breakfast. We sincerely apologize that the level of hygiene did not meet your expectations. Your feedback is highly appreciated and will be shared with the concerned team to ensure the necessary improvements are made. We look forward to welcoming you back and providing you with a better experience. Kind regards, **Nada Abdulgafoor** Guest Relations Team

Other web-users rate our hotel

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  • 489 reviews 8/10 Breakfast
  • 448 reviews 9.2/10 Value

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