Xin Chào, Thank you very much for taking the time to share your experience with us. We are delighted to know that you appreciated our convenient location and found your overall stay comfortable. At the same time, we sincerely apologize for the disturbance caused by noise from a group of guests during the night, which unfortunately affected your rest. We are particularly concerned to learn that you felt the situation was not appropriately addressed by our team at the time. Providing a peaceful and comfortable environment for all our guests is very important to us, and your feedback has been shared with the relevant teams to further strengthen our overnight monitoring and response procedures. Thank you again for both your positive comments and constructive feedback. We truly hope to have the opportunity to welcome you back and provide you with a more restful and enjoyable experience on your next visit. Warm regards, Jimmy Nguyen (Mr.) Assistant Front Office Manager Novotel Phu Quoc Resort

Xin Chào Ms. P., Thank you very much for taking the time to share such a detailed and thoughtful review of your stay at Novotel Phu Quoc Resort. We are delighted to know that you chose our resort for your first visit to Phu Quoc and that our convenient location, value for money, and especially the warm hospitality of our team contributed to an enjoyable experience. It is truly rewarding to hear your compliments about our Heartists across different departments. Your recognition of our Breakfast Team is especially appreciated. Knowing that their warm smiles and attentive service helped start your mornings on a positive note means a great deal to us. We are also pleased that you enjoyed the variety of breakfast offerings and found that the selection catered well to guests from different countries and cultures. We are equally grateful for your kind comments regarding our Housekeeping and Front Office teams. Providing genuine and attentive service is something we strive for every day, and your feedback serves as wonderful encouragement for all of us. At the same time, we sincerely appreciate your constructive comments regarding safety measures and the ant issue encountered in your room. Please accept our apologies for the inconvenience caused. As a tropical island destination, insect activity can occasionally occur; however, this should never affect our guests' comfort. We have shared your feedback with our Housekeeping and Pest Control teams to reinforce preventive measures and improve monitoring. For any similar situation in the future, please do not hesitate to contact our Front Office team, as we would be more than happy to assist, including arranging a room change whenever appropriate. Thank you once again for both your compliments and valuable suggestions. We are honored that despite these concerns, you would choose to stay with us again on your next visit to Phu Quoc. We look forward to welcoming you back and providing an even better experience, with the improvements you mentioned already in place. Warm regards, Jimmy Nguyen(Mr.) Assistant Front Office Manager Novotel Phu Quoc Resort

Xin Chào Mr. j., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret to learn about the cleanliness concerns you encountered in your room, particularly the small insects around the bathroom amenities and the presence of mosquitoes. Please accept our sincere apologies, as this is certainly not the level of comfort and cleanliness we aim to provide to our guests. Your comments regarding the bathroom items and overall room condition have been taken seriously and shared with our Housekeeping team for a thorough review and appropriate corrective action. While we are pleased that our convenient location near Sonasea Night Market suited your travel plans, we are truly sorry that the condition of the room affected your overall impression of the stay. Thank you again for bringing these matters to our attention. We hope to have an opportunity to regain your confidence and provide you with a significantly improved experience on a future visit. Warm regards, Jimmy Nguyen(Mr.) Assistant Front Office Manager Novotel Phu Quoc Resort

Xin Chào Ms. Junho K., Thank you for taking the time to share your feedback following your recent stay at Novotel Phu Quoc Resort. We are delighted to learn that you appreciated our convenient location, the friendliness of our team members, and the quality of service provided throughout your visit. Delivering warm hospitality and attentive service is at the heart of what we do, and it is truly rewarding to know that these aspects contributed positively to your overall experience. Your kind recognition is greatly appreciated and will be shared with our team as encouragement to continue providing memorable experiences for our valued guests. Thank you once again for choosing Novotel Phu Quoc Resort. We look forward to the pleasure of welcoming you back for another enjoyable stay in the near future. Yours sincerely, Jimmy Nguyen(Mr.) Assistant Front Office Manager Novotel Phu Quoc Resort

Xin Chào Ms. YEJIN P., Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the shortcomings you encountered during your stay. Your comments are important to us and have been shared with the relevant teams for review and improvement. We appreciate your feedback and hope to have the opportunity to welcome you back and provide you with a better experience in the near future. Sincerely, Hang Nguyen (Ms.) Duty Manager Novotel Phu Quoc Resort

Xin Chào Mr/Ms Youngik C., We are very sorry to here that your experience was not good during your stay. We have shared your feedback with our concerned areas to ensure that this problems do not occur in future. Please do accept our sincere apologies for the inconvenience you encountered during your stay. Thank you for the sharing your feedback and we are looking forward to see you again. Sincerely, Hang Nguyen (Ms.) Duty Manager Novotel Phu Quoc Resort

Dear Ms. Jisook S., Thank you for taking the time to share your comments regarding your recent stay with us. We sincerely apologize for the shortcomings you experienced with room servicing, including the replenishment of drinking water, towels, and toilet paper. We regret that you had to repeatedly contact our Front Office team for assistance. This is not the level of service we strive to provide, and we understand the inconvenience this caused. We are also sorry to learn about your breakfast experience. We understand how frustrating it can be when the restaurant becomes overcrowded and there are insufficient tables available during peak hours. Your feedback has been shared with the relevant teams for review and improvement. Most importantly, we are disappointed to know that these experiences left you feeling unwilling to return. Please accept our sincere apologies. We value your comments as they help us identify areas where we need to do better and improve the experience for all our guests. Thank you again for bringing these matters to our attention. We hope you will give us another opportunity in the future to provide you with a much more enjoyable stay. Kind regards, Jimmy Nguyen(Mr.) Assistant Front Office Manager Novotel Phu Quoc Resort

Xin chào Ms. Yang, Thank you very much for taking the time to share your valuable feedback following your recent stay at Novotel Phu Quoc Resort. We are delighted to know that you were satisfied with the cleanliness of our facilities and appreciated the friendliness and attentiveness of our team. It is truly rewarding to hear that you had an overall enjoyable experience with us. We also sincerely appreciate your feedback regarding the variety of our breakfast selection. Please rest assured that your comments have been noted and will be shared with our Food & Beverage team for further review and improvement. Your feedback is highly valued and serves as a great encouragement for us to continuously enhance our facilities and services. We sincerely look forward to welcoming you back to Novotel Phu Quoc Resort for an even more enjoyable experience. Yours sincerely, Jimmy Nguyen(Mr.) Assistant Front Office Manager Novotel Phu Quoc Resort

Dear Mr/Ms. Miju K., Warm greetings from Novotel Phu Quoc Resort! Thank you very much for taking the time to share your valuable feedback following your recent stay with us. We are delighted to learn that you were highly satisfied with your overall experience. We also sincerely appreciate your feedback regarding the absence of air conditioning in our elevators. Please rest assured that your comment has been duly noted and will be shared with the relevant team for further review and consideration. It was our pleasure to welcome you, and we sincerely look forward to the opportunity of welcoming you back for another memorable stay with us. Warm regards, Jimmy Nguyen (Mr.) Assistant Front Office Manager Novotel Phu Quoc Resort

Xin Chào Ms. K. Sunwook We wish to thank you for the appreciation expressed following your stay at Novotel Phu Quoc Resort and we will not fail to share your comments with our whole team. Looking forward to welcoming you again Sincerely, Hang Nguyen (Ms.) Novotel Phu Quoc Resort

Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Nguyen Novotel Phu Quoc Resort

Xin Chào Ms. MYEONGHEE J., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Nguyen (Ms.) Novotel Phu Quoc Resort

Xin Chào Mr. Jung H. K., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Nguyen (Ms.) Novotel Phu Quoc Resort

Dear Kyungmo K., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Nguyen (Ms) Novotel Phu Quoc Resort